London Daily

Focus on the big picture.
Thursday, Feb 26, 2026

Christmas shoppers warned about fake online reviews - here's how to protect yourself

Christmas shoppers warned about fake online reviews - here's how to protect yourself

The Competition and Markets Authority (CMA) is leading an investigation into fake reviews, which includes a formal probe into Amazon and Google over concerns they have not been doing enough to combat false write-ups left on their sites.

UK shoppers have been urged to look out for fake online reviews over the Christmas period.

People across the country have bought an estimated 80 million items on the basis of positive online reviews only to be disappointed when they arrive, National Trading Standards (NTS) has said.

It added that consumer trust in online reviews is fuelling a surge in criminals using them to sell poor quality goods and services.

A total of 56% of online shoppers use online reviews as a deciding factor when making a purchase and 67% are more like to buy a product or service if it has a five-star rating, a survey for NTS suggests.

However, NTS found just one in five people check the timing and spacing of reviews online and only 18% look at reviewers' activity history, which can provide useful information about whether they are genuine.

Here are six tips from National Trading Standards to avoid falling for fake online reviews:


*  Timing and spacing - check for multiple similar reviews that have been uploaded within a few minutes or hours.

*  Check the reviewer's activity - if an account has been activated recently or has only reviewed a narrow range of products/services, it could indicate suspicious activity.

*  Vague language - legitimate reviews will often be personal and specific to the individual's experience. A fake is more likely to be vague, using generic words and phrases such as 'amazing', 'awesome' and 'buy this product'.

*  Check contact details - if a reviewer is happy to be contacted with questions, and is responsive, it's a good sign they're legitimate.

*  Use a browser plug-in - they use artificial intelligence to analyse reviews, identify suspicious activity and suggest better alternatives. Examples are Fakespot and ReviewMeta.

*  Look beyond the star rating - whilst a star rating of 4.5 or 5 can be a good quality indicator, be sure to look at the reviews too.

Fake online reviews are estimated to potentially influence £23 billion of UK consumer spending every year, according to government figures.

An investigation into fake reviews is already being conducted by the Competition and Markets Authority (CMA), which includes a formal probe into Amazon and Google over concerns they have not been doing enough to combat false write-ups posted on their sites.

Last year, Facebook, Instagram and eBay removed groups and banned individuals for buying and selling fake reviews, following action taken by the CMA.

"Bogus online reviews damage legitimate businesses and prop up those seeking to make a fast buck by selling shoddy goods," said NTS eCrime team national co-ordinator Mike Andrews.

"Many of those we surveyed said they felt deceived, conned and tricked after unwittingly falling for the fakes, often only realising the reviews were suspicious when it was too late.

"We urge those doing their Christmas shopping online to look out for fake online reviews and avoid being left out of pocket by using our tips."

Anyone who fears they have been the victim of an online scam should report it to actionfraud.police.uk or by calling 0300 123 2040.

Newsletter

Related Articles

0:00
0:00
Close
So, what's happened is, I think, government policy, not just under Labour, but under the Conservatives as well, has driven a lot of small landlords out of business.
Larry Summers, the former U.S. Treasury Secretary, is resigning from Harvard University as fallout continues over his ties to Jeffrey Epstein.
U.S. stocks ended higher on Wednesday, with the Dow gaining about six-tenths of a percent, the S&P 500 adding eight-tenths of a percent, and the tech-heavy Nasdaq climbing roughly one-and-a-quarter percent.
From fears of AI-fuelled unemployment to Big Tech's record investment, this is AI Weekly.
US Lawmakers Seek Briefing from UK Over Reported Encryption Order Directed at Apple
UK Business Secretary Calls on EU to Remove Trade Barriers Hindering Growth
Legal Pathways for Removing Prince Andrew from Britain’s Line of Succession Examined
PM Netanyahu welcome India PM Narendra Modi to Israel
Shadow Diplomacy: How Harry and Meghan’s Jordan Trip Undermines the Monarchy
Sir Jim Ratcliffe, co-owner of Manchester United, comments on immigration in the UK.
Bill Gates, the UN and the WEF are attempting to construct "a giant digital gulag for all of humanity" via digital ID, CBDCs and vaccine passport infrastructure.
Britain’s Channel Crisis: Paying Billions While the Boats Keep Coming
Downing Street’s Veteran Deception Scandal
UK HealthCare Expands ‘Food as Health’ Initiative Statewide to Tackle Chronic Illness in Kentucky
Leonardo Chief Says UK Set to Decide on New Medium Helicopter Programme
UK Slows Chagos Islands Agreement After Concerns Raised in Washington
European and UK Stock Markets Reach Fresh Highs as Banks and Miners Lead Rally
UK Government Insists Chagos Islands Negotiations Continue After Minister’s ‘Pause’ Remark
No Confirmed Deal for Engie to Acquire UK Power Networks Amid Market Speculation
UK Reaffirms Updated Entry Requirements for Travellers as of February 25, 2026
General Atlantic to sell equity stake in ByteDance, valuing the company at $550 billion
German Chancellor Friedrich Merz Secures Pledge from China for Greater Imports of Quality Goods
Lord Mandelson Condemns Arrest as Driven by ‘Baseless Suggestion’ He Would Flee Abroad
Former UK Ambassador Released on Bail Following Arrest in Epstein-Linked Investigation
UK Parliament Orders Release of Former Prince Andrew’s Government Vetting Files
Reddit Fined £14 Million by UK Regulator Over Failures in Age Verification Controls
UK Moves to Tighten Regulation of Netflix, Disney+ and Prime Video Under New Media Rules
British Woman Who Reported Rape in Hong Kong Faces Possible Prosecution
'Christianity is the religion that has made this country great.'
Man Receives Parking Ticket 38 Years After Offense: ‘City Officials Said It’s Legitimate’
Woman Receives Gift Card for Christmas – Discovers It Is ‘Worth’ 63,000,000,000,000,000 Pounds
UK Sanctions New Zealand Insurer Maritime Mutual Following Allegations Over Russian Oil Cover
Reform MP Danny Kruger Condemns UK’s ‘Unregulated Sexual Economy’ in Call for Tougher Controls
The Show Must Go On: Prince William and Kate Middleton Shine at the BAFTAs Amid Andrew’s Arrest
UK Sanctions Russian ‘Illicit Oil Traders’ After Email Blunder Exposes Sanctions Evasion Network
Russia Amplifies Baseless Claims That UK and France Plan to Arm Ukraine with Nuclear Weapons
UK Imposes Sanctions on Two Georgian Television Channels Over Alleged Russian Disinformation
United States National Parks See Noticeable Drop in Visitors from Canada, U.K. and Australia
UK, Australia, Canada and New Zealand Escalate Sanctions on Russia as Ukraine War Marks Four Years
I Gave Andrew a Nude Massage Inside Buckingham Palace
UK Economy Faces Acute Strain as Trump’s Global Tariff Reshapes Trade Landscape
UK Signals Retaliation Is Possible as New US Tariff Policy Threatens Trade Stability
British Police Arrest Former Ambassador Peter Mandelson in Epstein-Related Misconduct Probe
Australia Officially Supports Proposal to Remove Andrew Mountbatten-Windsor from Royal Succession
Victorian Premier Jacinta Allan remains silent on ISIS brides' resettlement plans in Melbourne
Former UK Ambassador Peter Mandelson Arrested in Connection with Jeffrey Epstein
Jacob Rees Mogg afraid to talk about Peter Mandelson arrest on “suspicion of misconduct in a public office” (Pedophilia, corruption, etc.)
United Nations Calls for Global Action Against Disinformation and Hate Speech Online
Tucker Carlson warns of an inevitable clash in Western societies over mass migration
President Trump warns countries against abandoning recent trade deals with the US
×