London Daily

Focus on the big picture.
Wednesday, Nov 05, 2025

Can better tech make video meetings less excruciating?

Can better tech make video meetings less excruciating?

Secretary for Commerce and Economic Development Edward Yau Tang-wah described cruise to nowhere as an extension of local tours and a good start for the tourism sector after 18 months of “freezing winter.”

But as Susan D Blum's linguistic anthropology class found out, it makes having a natural conversation practically impossible.

"We always read transcripts out loud," she says, referring to her students at the University of Notre Dame, Indiana. The class exercise involves reading different parts of a dialogue together, exactly as they were spoken. That means overlapping at the end of some sentences, just like in casual conversation.

The problem is that Zoom, and other tools like it, only amplify one speaker's voice at a time - a deliberate feature of these platforms.

"You literally cannot have this kind of conversational overlap," says Prof Blum. "[The transcript readings] never worked at all."

Video calls fall short for Professor Susan D Blum

Many people trying to have real conversations remotely have also found that chatter just didn't flow as smoothly as it does in face-to-face discussions.

Remote working will likely remain in place for some time, at least to some extent. So, will the technology that facilitates working from home improve?

A spokeswoman for Zoom says the platform uses various innovations to help meetings flow well, including noise suppression technology that removes background sounds, such as typing and paper rustling, or even dogs barking, to improve the audio.

But there are all sorts of other niggles with work-related virtual gatherings.

Sometimes people have mishaps on camera, connection issues cause disruption, and participants' body language may be difficult, or impossible, to read.

Research from the Institute for the Future of Work (IFOW) suggests that meeting via video has had benefits as well as downsides. On the one hand, sometimes workers have found it easier to keep track of, and join, meetings ad hoc.

On the other hand, video calls have sometimes made employees feel uncomfortable, especially those who are new to the company.

"This is not always as conducive to learning and training of younger members who aren't as confident to speak-up," says Abby Gilbert, principal researcher at IFOW. It means that good management and interpersonal skills are even more important for video meetings, she adds.

Technology can't replace those things but perhaps it can level the virtual playing field a bit.

The problem cited by Prof Blum, of unnatural audio, is one targeted by the app, High Fidelity, for instance. The app allows all participants on a call to speak at once and the software positions each speaker at a specific point along the stereo spectrum, from left to right.

The net effect is that the app can make it sound a bit like everyone is in the same room, it is most discernible when using headphones.

Another company that hopes to address the problems with online meetings is Headroom. Its platform, not yet publicly available, layers video calls with a suite of features intended to help participants read one another better.

Artificial intelligence (AI) tools in the software monitor people's faces and body language while they are on the call. The aim is to automatically alert the current speaker to gestures such as a raised hand (which suggests that someone would like to comment).

Headroom is training AI to understand body language during meetings

The system can also quantify the "airtime" used by each participant, revealing who is dominating and who is hanging back, for instance. And speakers will even receive information about how engaged their audience is.

To do this, Headroom intends to constantly analyse the facial expressions of listeners on the call, among other things.

In-person meetings are, generally, much smoother than those online, says co-founder and chief executive, Julian Green.

"You can tell when people are with you because they're leaning in or nodding, or they're sort of in sync with you," he says. And you may find it easier to judge when to let someone else speak as a result of these subtle cues.

Emotion-detecting AI though is a controversial field because some previous systems have proved inaccurate, for example, or biased when reading the faces of non-white people.

Mr Green's fellow co-founder and chief technology officer Andrew Rabinovich acknowledges that building emotion-detecting AI is difficult but he argues that using multiple data sources - what people are typing as well as their facial expressions, for instance - can improve the overall accuracy of the system. This, the pair suggest, can give a broad sense of how engaged the audience is.

However, even such broad tracking will raise concerns about systems that monitor workers, which some call workplace surveillance.

Workplace surveillance has become more commonplace thanks to advances in technology and a rise in people working from home during the pandemic, according to a blog published last year by Dan Lucy at the Institute for Employment Studies.

"It also provides fertile ground for organisations and HR professionals to make poor decisions, damaging their reputation as an employer and place of work," he writes.

Another firm planning to launch emotion-detecting technology for meetings is Docket, which offers a range of tools to help workers plan agendas and take notes during video meetings.

Video software that can detect user emotions is the future says Heather Hansson from Docket

"That, we definitely believe, is going to be key to making that virtual meeting experience even more well rounded," says director of product Heather Hansson.

Will our meetings look more like video games?


Sharpening the productivity of meetings might be desirable. But it raises a question - just how well-oiled do we want all of our personal interactions with colleagues to be?

Many people working from home during the pandemic have missed informal chats and the casual office milieu. It's hard to replicate that in a video meeting.

But there could be another way. Video game-like platforms that allow employees to hang out online offer an opportunity for impromptu interactions.

Gather Town allows colleagues to spend time with one another "like you would in real life". In this case, that means socialising in a 2-D game world where your avatar can walk around and choose to meet specific colleagues - simultaneously via video chat - in small groups, rather than getting lumped in with everyone at once.

The creators of Enter Agora says it can foster togetherness in a company

Then there is Enter Agora. It offers a 3-D virtual space that people can explore, mingle in, and attend more formal events such as meetings and presentations.

Chief executive Ruxandra Radulescu says that five clients, including a major law firm and a construction company are currently using the software.

The construction company, for instance, asked for specific locations from their headquarters to be replicated digitally in Enter Agora.

"You can have conversations with your colleagues as they land in the environment - the incidental conversations that you don't get to have otherwise," says Ms Radulescu.

I express some scepticism that people will want to spend much time in a video game version of their workplace. She says that, for quick meetings, a phone call or video chat may be preferable.

However, she also argues that Enter Agora can allow employees to feel a greater sense of togetherness when they are not able to travel to an event or office. Reducing the number of flights business people take could have environmental benefits, too.

Ms Radulescu asserts that people in the future will think it strange that such platforms weren't always an option.

"I see it 10 years from now… 'Do you remember when this happened? Wow, we used to have conversations in Zoom'," she says.

Newsletter

Related Articles

0:00
0:00
Close
Massive Spoilers Emerge from MAFS UK 2025: Couple Swaps, Dating App Leaks and Reunion Bombshells
Kurdish-led Crime Network Operates UK Mini-Marts to Exploit Migrants and Sell Illicit Goods
UK Income Tax Hike Could Trigger £1 Billion Cut to Scotland’s Budget, Warns Finance Secretary
Tommy Robinson Acquitted of Terror-related Charge After Phone PIN Dispute
Boris Johnson Condemns Western Support for Hamas at Jewish Community Conference
HII Welcomes UK’s Westley Group to Strengthen AUKUS Submarine Supply Chain
Tragedy in Serbia: Coach Mladen Žižović Collapses During Match and Dies at 44
Diplo Says He Dated Katy Perry — and Justin Trudeau
Dick Cheney, Former U.S. Vice President, Dies at 84
Trump Calls Title Removal of Andrew ‘Tragic Situation’ Amid Royal Fallout
UK Bonds Rally as Chancellor Reeves Briefs Markets Ahead of November Budget
UK Report Backs Generational Smoking Ban Ahead of Tobacco & Vapes Bill Review
UK’s Domino’s Pizza Group Reports Modest Like-for-Like Sales Growth in Q3
UK Supplies Additional Storm Shadow Missiles to Ukraine as Trump Alleges Russian Underground Nuclear Tests
High-Profile Broodmare Puca Sells for Five Million Dollars at Fasig-Tipton ‘Night of the Stars’
Wilt Chamberlain’s One-of-a-Kind ‘Searcher 1’ Supercar Heads to Auction
Erling Haaland’s Remarkable Run: 13 Premier League Goals in 10 Matches and Eyes on History
UK Labour Peer Warns of Emerging ‘Constituency for Hating Jews’ in Britain
UK Home Secretary Admits Loss of Border Control, Warns Public Trust at Risk
President Trump Expresses Sympathy for UK Royal Family After Title Stripping of Prince Andrew
Former Prince Andrew to Lose His Last Military Title as King Charles Moves to End His Public Role
King Charles Relocates Andrew to Sandringham Estate and Strips Titles Amid Epstein Fallout
Two Arrested After Mass Stabbing on UK Train Leaves Ten Hospitalised
Glamour UK Says ‘Stay Mad Jo x’ After Really Big Rowling Backlash
Former Prince Prince Andrew Faces Possible U.S. Congressional Appearance Over Jeffrey Epstein Inquiry
UK Faces £20 Billion Productivity Shortfall as Brexit’s Impact Deepens
UK Chancellor Rachel Reeves Eyes New Council-Tax Bands for High-Value Homes
UK Braces for Major Storm with Snow, Heavy Rain and Winds as High as 769 Miles Wide
U.S. Secures Key Southeast Asia Agreements to Reshape Rare Earth Supply Chains
US and China Agree One-Year Trade Truce After Trump-Xi Talks
BYD Profit Falls 33 % as Chinese EV Maker Doubles Down on Overseas Markets
US Philanthropists Shift Hundreds of Millions to UK to Evade Regulatory Uncertainty in Trump Era
Israeli Energy Minister Delays $35 Billion Gas Export Agreement with Egypt
King Charles Strips Prince Andrew of Titles and Royal Residence
Trump–Putin Budapest Summit Cancelled After Moscow Memo Raises Conditions for Ukraine Talks
Amazon Shares Soar 11% as Cloud Business Hits Fastest Growth Since 2022
Credit Markets Flooded with More Than $200 Billion of AI-Linked Debt Issuance
U.S. Treasury Secretary Scott Bessent Says China Made 'a Real Mistake' by Threatening Rare-Earth Exports
Report Claims Nearly Two Billion Dollars in Foreign Charity Funds Flowed into U.S. Advocacy Groups
White House Refutes Reports That US Targeting Military Sites in Venezuela
Meta Seeks Dismissal of Strike 3’s $350 Million Copyright Lawsuit
Apple Exceeds Forecasts With $102.5 Billion Q3 Revenue Despite iPhone Miss
Israel's IDF Major General Yifat Tomer-Yerushalmi Admits to Act Amounting to Aiding Hamas During Wartime (Treason)
Shawbrook IPO Marks London’s Biggest UK Listing in Two Years
UK Government Split Over Backing Brazil’s $125 Billion Tropical Forest Fund Ahead of COP30
J.K. Rowling Condemns Glamour UK Feature of Nine Trans Women as 'Men Better at Being Women'
King Charles III Removes Prince Andrew’s Titles and Orders His Departure from Royal Lodge
UK Finance Minister Reeves Releases Email Correspondence to Clarify Rental-Licence Breach
UK and Vietnam Sign Landmark Migration Deal to Fast-Track Returns of Irregular Arrivals
UK Drug-Pricing Overhaul Essential for Life-Sciences Ambition, Says GSK Chief
×