London Daily

Focus on the big picture.
Thursday, Sep 03, 2026

Ambulance wait times: Inquiry into deaths after delays

Ambulance wait times: Inquiry into deaths after delays

The Northern Ireland Ambulance Service (NIAS) is investigating whether a delayed response contributed to the deaths of eight people in recent weeks.

All eight deaths occurred between 12 December and the start of January.

The NIAS is treating four of the deaths as serious adverse incidents, which is defined as an incident that led to unintended or unexpected harm.

The remaining four deaths are being investigated to see whether they meet that criteria.

The patients' identities have not been disclosed, but it is understood one of the eight people was a man who waited more than nine hours for an ambulance in mid-December.

The man's condition deteriorated and he died before paramedics arrived.

The BBC's Nolan Show reported on the man's case last month.

Ambulance staff have been under severe pressure for months.

A delay in offloading patients to emergency departments is a major problem because ambulances are not able to go on to the next call.

Some patients have been waiting up to nine hours in ambulances outside EDs as they await admission to hospital.


Demand for emergency care services is outweighing capacity, say health officials

The NIAS has also confirmed that in five of the eight cases, the response was not within the recommended timeframe.

The delays are a cause of "great concern," but there is "no end in sight to the pressures we are facing," according to the ambulance service's medical director Nigel Ruddell.


'Exhausted workforce'


He said the ambulance service conducts an internal review whenever "there is a delayed response to the call and a poor outcome from the call" to see whether delays contributed to a death.

"That process involves liaising with the family and being open and clear with them about what happened on the day - whether it was because of pressures and demand on the day or whether there was something that, potentially, we could have done better."

Mr Ruddell said from 12-24 December there were five reported cases where a patient died after a delayed response and then three more cases since Christmas Eve.

He added that ambulance service staff were "doing everything to prioritise the most critical cases but that is leading to a poor experience for some patients".

"I recognise the frustration of patients and families who are ringing us but I have to recognise a tired and exhausted workforce, who are coming back from one call and immediately going out to the next emergency and then possibly sitting many hours outside a hospital ED waiting to hand over that patent, knowing that more calls are waiting."

At one point on Wednesday morning 27 ambulances were queued outside emergency departments in Northern Ireland.

There were 422 people awaiting admission to hospital.

The Department of Health said hospitals were "under severe strain" as "demand for services outweighs capacity".

It said the spread of flu, Covid-19 and other respiratory viruses were contributing to that pressure.

"It remains vital that services are used responsibly and that hospital discharge processes are followed when people are deemed well enough to leave," it said.


'Extremely worried'


The NIAS inquiry comes as an emergency department nurse said he would be worried if any of his loved ones had to seek treatment there as staff continued to be overwhelmed.

Stephen McKenna, who spent the Christmas period working on the frontline, described conditions as "absolutely horrific".

All of Northern Ireland's health trusts are failing to meet emergency department waiting time targets.

They do not have enough beds available due to difficulty discharging patients.

Many beds are being used by people who need to secure social care arrangements in order to leave hospital.

"I would be extremely worried to the point where I would probably want to be with them every step of the way," said Mr McKenna, a member of the Royal College of Nursing's emergency nurse network.

"I can see why people want to be there [with their relatives]," he told the BBC's Good Morning Ulster.

"I would be really worried about leaving a grandparent, a mother, a sister, a brother in an emergency department for fear that they're going to be lying somewhere potentially distressed by other patients, potentially not getting the care they need because the staff are just completely overwhelmed."

Linda Robinson of Age NI says a shortage of social care staff is contributing to the problem in hospitals


Mr McKenna said medical staff were "now looking after people in corridors" and that some people were being "nursed head to toe, top to tail, side by side, crammed into spaces".

"Across all emergency departments I have worked in in the north there are people literally lying and sitting side by side in conditions that would otherwise have been completely unacceptable just five years ago."


'Invest in social care'


The charity Age NI has said the shortage of health workers in Northern Ireland's social care sector must be addressed to relieve pressure on hospitals.

The charity's chief executive said staff shortages in hospitals were the "tip of the iceberg" compared with the situation in social care.

Linda Robinson said staff retention in the social care sector was a real problem and the rates of pay were "appalling".

Shortly before Christmas, Northern Ireland's health trusts announced new measures aimed at freeing up beds faster to accommodate the sickest patients.

On 19 December, a 48-hour time limit was introduced to discharge patients who were deemed medically fit to leave hospital.

Health authorities asked patients and families to work with staff so that hospital beds and ambulances could be reserved for those most in need.

However Ms Robinson pointed out that deeming a patient medically fit for discharge did not necessarily mean that they were healthy and well.

Retaining staff in the social care sector is a big problem, says Age NI


Many older patients are extremely frail and some families are unable to care for loved ones who have complex or around-the-clock care needs.

She said that returning to contingency measures using during the Covid pandemic could be looked at as a short-term solution.

"During Covid we made significant steps in changing things," she said.

"If we don't have enough staff to deliver one-to-one care in the community is there something in going back to the models that we had when we looked at [discharging patients to] hotels?

"We built a system in the Odyssey [Arena] to take that pressure out of those hospital beds.

"Lots of solutions have got to come forward."

At midday on Tuesday, there were hundreds of people waiting for treatment in EDs across Northern Ireland - 376 of whom had waited longer than 12 hours, which is a breach of health service waiting time targets.


Hospital staff feel overwhelmed, says emergency department nurse


Newsletter

Related Articles

0:00
0:00
Close
UK Marks Merchant Navy Day With Tribute to Civilian Seafarers
Burnham Pays Tribute to Two Police Officers Killed on Duty in Northern England
Booking.com Left Fake Downing Street Listing Online for Two Months, Which Says
Burnham and Macron to Review UK-France Cooperation on Channel Crossings
UK Business Confidence Improves Slightly but Investment Concerns Persist
Burnham Faces Pressure Over Future North Sea Oil and Gas Licences
Burnham Pushes Wider English Devolution Through ‘Number Ten North’
British Chambers of Commerce Raises 2026 UK Growth Forecast to 1%
Keir Starmer Resigns as Holborn and St Pancras MP, Triggering By-Election
UK Chancellor Faces Tighter Budget Headroom as Long-Term Borrowing Costs Rise
UK Government Weighs Thames Water Nationalisation as Financial Crisis Deepens
Prime Minister Andy Burnham Faces First Commons Questions Over Tax and Spending Plans
Eleven British Seafarers Receive Merchant Navy Medal
Which? Creates Fake 10 Downing Street Rental Listing to Expose Booking.com Vetting Weaknesses
BP Appoints New Chairman in Effort to Stabilise Leadership
Aberdeen Sells Hydrogen Bus Fleet at Heavy Loss After Green Transport Experiment
UK Records Hottest Summer on Record as Climate Change Intensifies Extreme Heat
Scotland Pledges to End Temporary Accommodation for Children and Build 111,000 Affordable Homes
DNO Agrees $396 Million Deal to Acquire Capricorn Energy
Uber and Wayve Launch UK’s First Supervised Autonomous Ride-Hailing Service in London
Britain Expected to Avoid New US Tariffs Targeting European Union
Middle East Conflict Pushes UK Energy Costs Higher and Revives Inflation Concerns
UK Growth Forecast Cut to 1% Through 2027 as Youth Unemployment Is Projected to Rise
Andy Burnham Links Weak UK Growth to Brexit in First Full Commons Session as Prime Minister
Keir Starmer Resigns as MP, Triggering Holborn and St Pancras By-Election
UK Business Confidence Improves but Remains Deeply Negative
Aberdeen Hydrogen Bus Sale Recovers Just Six Pence for Every Pound Invested
Which? Exposes Booking.com Verification Failures With Fake 10 Downing Street Listing
British Business Bank Invests Up to £46 Million in Deep-Tech Startup Fund
Scottish Government Puts Violence Against Women at Center of Legislative Program
FCA Eases UK IPO Rules to Strengthen London’s Listing Market
UK Likely to Avoid Next US Tariff Measures as Washington Targets EU
Macron Visits UK for Bayeux Tapestry Exhibition and Border Security Talks
British Chambers of Commerce Cuts UK Growth Outlook to 1% for 2026 and 2027
Keir Starmer Resigns as MP for Holborn and St Pancras, Triggering By-Election
Prime Minister Andy Burnham Unveils Devolution and Cost-of-Living Agenda
UK Borrowing Costs Surge as 30-Year Gilt Yield Reaches 5.88%
Cleveland Police Receive £2 Million to Tackle Serious Crime in Middlesbrough
Number of Young People in England Without a Close Friend Reaches Record Level
Five Arrested After Newborn Baby Dies From Stab Wounds in Sheffield
Nigel Farage Faces Questions Over Reported Second Parliamentary Standards Investigation
UK Retirement Funding Requirement Rises by £64,000 Compared With 2021
UK House Prices Rise for First Time Since April, Nationwide Says
FCA Chief Faces Allegations of Intimidating Consumer Group Over £9 Billion Car Loan Inquiry
Scottish Government Presses Ahead With Cap on Essential Food Prices
Burnham Government Moves to Overhaul Early Prison Release Scheme
UK Records Hottest Summer on Record in 2026, Met Office Says
UK Government Announces Major Reset of Diplomatic Policy Towards Israel
UK Pushes Back After Trump Reopens Falkland Islands Sovereignty Dispute
Keir Starmer Resigns as MP, Triggering Holborn and St Pancras By-Election
×