London Daily

Focus on the big picture.
Saturday, Feb 22, 2025

Ambulance wait times: Inquiry into deaths after delays

Ambulance wait times: Inquiry into deaths after delays

The Northern Ireland Ambulance Service (NIAS) is investigating whether a delayed response contributed to the deaths of eight people in recent weeks.

All eight deaths occurred between 12 December and the start of January.

The NIAS is treating four of the deaths as serious adverse incidents, which is defined as an incident that led to unintended or unexpected harm.

The remaining four deaths are being investigated to see whether they meet that criteria.

The patients' identities have not been disclosed, but it is understood one of the eight people was a man who waited more than nine hours for an ambulance in mid-December.

The man's condition deteriorated and he died before paramedics arrived.

The BBC's Nolan Show reported on the man's case last month.

Ambulance staff have been under severe pressure for months.

A delay in offloading patients to emergency departments is a major problem because ambulances are not able to go on to the next call.

Some patients have been waiting up to nine hours in ambulances outside EDs as they await admission to hospital.


Demand for emergency care services is outweighing capacity, say health officials

The NIAS has also confirmed that in five of the eight cases, the response was not within the recommended timeframe.

The delays are a cause of "great concern," but there is "no end in sight to the pressures we are facing," according to the ambulance service's medical director Nigel Ruddell.


'Exhausted workforce'


He said the ambulance service conducts an internal review whenever "there is a delayed response to the call and a poor outcome from the call" to see whether delays contributed to a death.

"That process involves liaising with the family and being open and clear with them about what happened on the day - whether it was because of pressures and demand on the day or whether there was something that, potentially, we could have done better."

Mr Ruddell said from 12-24 December there were five reported cases where a patient died after a delayed response and then three more cases since Christmas Eve.

He added that ambulance service staff were "doing everything to prioritise the most critical cases but that is leading to a poor experience for some patients".

"I recognise the frustration of patients and families who are ringing us but I have to recognise a tired and exhausted workforce, who are coming back from one call and immediately going out to the next emergency and then possibly sitting many hours outside a hospital ED waiting to hand over that patent, knowing that more calls are waiting."

At one point on Wednesday morning 27 ambulances were queued outside emergency departments in Northern Ireland.

There were 422 people awaiting admission to hospital.

The Department of Health said hospitals were "under severe strain" as "demand for services outweighs capacity".

It said the spread of flu, Covid-19 and other respiratory viruses were contributing to that pressure.

"It remains vital that services are used responsibly and that hospital discharge processes are followed when people are deemed well enough to leave," it said.


'Extremely worried'


The NIAS inquiry comes as an emergency department nurse said he would be worried if any of his loved ones had to seek treatment there as staff continued to be overwhelmed.

Stephen McKenna, who spent the Christmas period working on the frontline, described conditions as "absolutely horrific".

All of Northern Ireland's health trusts are failing to meet emergency department waiting time targets.

They do not have enough beds available due to difficulty discharging patients.

Many beds are being used by people who need to secure social care arrangements in order to leave hospital.

"I would be extremely worried to the point where I would probably want to be with them every step of the way," said Mr McKenna, a member of the Royal College of Nursing's emergency nurse network.

"I can see why people want to be there [with their relatives]," he told the BBC's Good Morning Ulster.

"I would be really worried about leaving a grandparent, a mother, a sister, a brother in an emergency department for fear that they're going to be lying somewhere potentially distressed by other patients, potentially not getting the care they need because the staff are just completely overwhelmed."

Linda Robinson of Age NI says a shortage of social care staff is contributing to the problem in hospitals


Mr McKenna said medical staff were "now looking after people in corridors" and that some people were being "nursed head to toe, top to tail, side by side, crammed into spaces".

"Across all emergency departments I have worked in in the north there are people literally lying and sitting side by side in conditions that would otherwise have been completely unacceptable just five years ago."


'Invest in social care'


The charity Age NI has said the shortage of health workers in Northern Ireland's social care sector must be addressed to relieve pressure on hospitals.

The charity's chief executive said staff shortages in hospitals were the "tip of the iceberg" compared with the situation in social care.

Linda Robinson said staff retention in the social care sector was a real problem and the rates of pay were "appalling".

Shortly before Christmas, Northern Ireland's health trusts announced new measures aimed at freeing up beds faster to accommodate the sickest patients.

On 19 December, a 48-hour time limit was introduced to discharge patients who were deemed medically fit to leave hospital.

Health authorities asked patients and families to work with staff so that hospital beds and ambulances could be reserved for those most in need.

However Ms Robinson pointed out that deeming a patient medically fit for discharge did not necessarily mean that they were healthy and well.

Retaining staff in the social care sector is a big problem, says Age NI


Many older patients are extremely frail and some families are unable to care for loved ones who have complex or around-the-clock care needs.

She said that returning to contingency measures using during the Covid pandemic could be looked at as a short-term solution.

"During Covid we made significant steps in changing things," she said.

"If we don't have enough staff to deliver one-to-one care in the community is there something in going back to the models that we had when we looked at [discharging patients to] hotels?

"We built a system in the Odyssey [Arena] to take that pressure out of those hospital beds.

"Lots of solutions have got to come forward."

At midday on Tuesday, there were hundreds of people waiting for treatment in EDs across Northern Ireland - 376 of whom had waited longer than 12 hours, which is a breach of health service waiting time targets.


Hospital staff feel overwhelmed, says emergency department nurse


Newsletter

Related Articles

0:00
0:00
Close
UK Prison Officer Sentenced for Inappropriate Conduct with Inmate
Good News: Senate Confirms Kash Patel as FBI Director
Officials from the U.S. and Hungary Engage in Talks on Economic Collaboration and Sanctions Strategy
James Bond Franchise Transitions to Amazon MGM Studios
Technology Giants Ramp Up Lobbying Initiatives Against Strict EU Regulations
Alibaba Exceeds Quarterly Projections Fueled by Growth in Cloud and AI
Tequila Sector Faces Surplus Crisis as Agave Prices Dive Sharply
Residents of Flintshire Mobile Home Park Grapple with Maintenance Issues and Uncertain Future
Ronan Keating Criticizes Irish Justice System Following Fatal Crash Involving His Brother
Gordon Ramsay's Lucky Cat Restaurant Faces Unprecedented Theft
Israeli Family Mourns Loss of Peace Advocate Oded Lifschitz as Body Returned from Gaza
Former UK Defense Chief Calls for Enhanced European Support for Ukraine
Pope Francis Admitted to Hospital in Rome Amid Rising Succession Speculation
Senate Republican Leader Mitch McConnell, at the age of 83, Declares His Retirement.
Whistleblower Reveals Whitehall’s Focus on Kabul Animal Airlift Amid Crisis
Politicians Who Deliberately Lie Could Face Removal from Office in Wales
Scottish Labour Faces Challenges Ahead of 2026 Holyrood Elections
Leftwing Activists Less Likely to Work with Political Rivals, Study Finds
Boris Johnson to Host 'An Evening with Boris Johnson' at Edinburgh's Usher Hall
Planned Change in British Citizenship Rules Faces First Legal Challenge
Northumberland Postal Worker Sentenced for Sexual Assaults During Deliveries
British Journalist Missing in Brazil for 11 Days
Tesco Fixes Website Glitch That Disrupted Online Grocery Orders
Amnesty International Critiques UK's Predictive Policing Practices
Burglar Jailed After Falling into Home-Made Trap in Blyth
Sellafield Nuclear Site Exits Special Measures for Physical Security Amid Ongoing Cybersecurity Concerns
Avian Influenza Impact on Seals in Norfolk: Four Deaths Confirmed
First Arrest Under Scotland's Abortion Clinic Buffer Zone Law Amidst International Controversy
Meghan Markle Rebrands Lifestyle Venture as 'As Ever' Ahead of Netflix Series Launch
Inter-Island Ferry Services Between Guernsey and Jersey Set to Expand
Significant Proportion of Cancer Patients in England and Wales Not Receiving Recommended Treatments
Final Consultation Launched for Vyrnwy Frankton Power Line Project
Drug Misuse Deaths in Scotland Rise by 12% in 2023
Failed £100 Million Cocaine Smuggling Operation in the Scottish Highlands
Central Cee Equals MOBO Awards Record; Bashy and Ayra Starr Among Top Honorees
EastEnders: Four Decades of Challenging Social Norms
Jonathan Bailey Channels 'Succession' in Bold Richard II Performance
Northern Ireland's First Astronaut Engages in Rigorous Spacewalk Training
Former Postman Sentenced for Series of Sexual Offences in Northumberland
Record Surge in Anti-Muslim Hate Crimes Across the UK in 2024
Omagh Bombing Inquiry Concludes Commemorative Hearings with Survivor Testimonies
UK Government Introduces 'Ronan's Law' to Combat Online Knife Sales to Minors
Metal Detectorists Unearth 15th-Century Coin Hoard in Scottish Borders
Woman Charged in 1978 Death of Five-Year-Old Girl in South London
Expanding Sinkhole in Godstone, Surrey, Forces Evacuations and Road Closures
Bangor University Announces Plans to Cut 200 Jobs Amid £15 Million Savings Target
British Journalist Charlotte Peet Reported Missing in Brazil
UK Inflation Rises to 3% in January Amid Higher Food Prices and School Fees
Starmer Defends Zelensky Amidst Trump's 'Dictator' Allegation
Zelensky Calls on World Leaders to Back Peace Efforts in Light of Strains with Trump
×