London Daily

Focus on the big picture.
Tuesday, Dec 30, 2025

5,000 people hit by Heathrow flight cancellations

5,000 people hit by Heathrow flight cancellations

Around 30 flights carrying up to 5,000 passengers have been cancelled at Heathrow Airport due to technical issues affecting baggage.

The airport asked airlines to cut 10% of flights from schedules across terminals two and three on Monday.

It comes after problems at baggage reclaim areas, with images of luggage being piled up high emerging last week.

Elsewhere, EasyJet announced plans to cut 7% of its 160,000 flights scheduled between July and September.

The move came after Gatwick, EasyJet's main airport, said it will reduce the number of flights taking off from its airport during the peak summer season because of staff shortages.

Tens of thousands of passengers have been hit by airport disruption and flight cancellations in recent weeks.

The BBC understands some airlines might be able to combine flights at Heathrow meaning some passengers will not have their journeys postponed.

Heathrow said cutting the number of flights would "minimise" the impact of the technical issues affecting baggage systems.

"We apologise unreservedly for the disruption passengers have faced over the course of this weekend," the company said.

British Airways, which operates from terminals three and five, told the BBC it had made a "small number of cancellations" as a result of the airport's request.

It understood BA will be able to re-accommodate the vast majority of customers onto new flights.

Hundreds of flights across the UK were cancelled during the week of the Platinum Jubilee and half-term holidays, and concerns have been raised of further travel woes during the summer.

The disruption has been caused by several factors, but staff shortages has left the aviation industry struggling to cope with resurgent demand.


As well as Gatwick, EasyJet also confirmed there would be flight cancellations at other airports across the airline's network including Amsterdam's Schiphol hub but it has not yet worked out a precise number.

Last week, Schiphol said it would cap the number of passengers allowed at the airport over summer, leading to a 16% fall in planned flights.

EasyJet said customers would be given advance notice and the potential to rebook onto alternative flights. It added many would be able to rebook on the same day they had originally planned to travel.

It said in recent weeks the sector had experienced an "unprecedented ramp-up" in demand for travel, with April and May passenger numbers reaching seven times higher than same months last year.

EasyJet's chief executive, Johan Lundgren, said the airline would usually operate about 160,000 flights during the summer months.

He apologised that the company "had not been able to deliver the service" that customers "have come to expect from us".

"I can't tell you how many flights will be impacted," he said. "It would be misleading for me to give any numbers today because we simply don't know."

The airline said it was cancelling the flights to build additional resilience in the face of operational issues including staff shortages in ground handling and at airports as well as air traffic control delays.

"Coupled with airport caps, we are taking pre-emptive actions to increase resilience over the balance of summer, including a range of further flight consolidations in the affected airports, giving advance notice to customers and we expect the vast majority to be rebooked on alternative flights within 24 hours," Mr Lundgren added.


Can you get compensation if your flight is cancelled?


If your flight is cancelled, you have the right to either a full refund, or a replacement flight.

"And that different flight does not need to be with the same carrier - it can be an alternative, as long it flies on the same day," says Julia Lo Bue-Said, CEO of Advantage Travel Partnership.

If you and the airline can't agree on a new flight, it will refund you.

If the flight was cancelled with 14 days or less notice, you may also be entitled to compensation - but only if the airline is at fault.

"If it's a direct result of the airline, you're entitled to compensation, but if it's the airport, your compensation doesn't kick in," says Mrs Lo Bue-Said.

He said EasyJet was trying to recruit from a tighter labour market, but added the main problem wasn't numbers but the time it was taking identity checks to be processed so people are able to work.

"It's been slow to get people in the system, not so much the fact we have been struggling to recruit," he said.

However, Mr Lundgren said the company was having to "turn down EU applications" for jobs because of Brexit, which had also contributed to the smaller pool of potential workers.

"We turned down 8,000 applicants from the EU," he said, which equates to 40% of all people applying for jobs at the airline.

"I'm not blaming... but of course it has an impact. It's just smaller, it's just maths," he said.

A spokesperson for the Department for Transport said the government was "committed to building a robust and dependable domestic aviation industry" and added it launched a skills scheme last year to "help develop, and hold onto, UK talent".

"We are absolutely focused on seeing an end to the disruption at airports and will continue to work with industry. But as the Transport Secretary has made clear, it is not obvious that reaching for the lever marked 'more immigration' will solve the problem," they added.

They also suggested that changes in the law following Brexit had afforded the sector more flexibility when training new employees.

Airlines have been blamed in recent weeks for taking more bookings than they can manage following steep staff cuts during the height of Covid when travel ground to a halt.

But industry leaders have argued the government could have done more to support the sector during the pandemic.

Following a wave of cancellations and delays at airports, the DfT and the Civil Aviation Authority wrote to airlines telling them to review their schedules and to cancel flights that could not be delivered "at the earliest possibility".

Newsletter

Related Articles

0:00
0:00
Close
Europe’s Largest Defence Groups Set to Return Nearly Five Billion Dollars to Shareholders in Twenty Twenty-Five
Abu Dhabi ‘Capital of Capital’: How Abu Dhabi Rose as a Sovereign Wealth Power
Diamonds Are Powering a New Quantum Revolution
Trump Threatens Strikes Against Iran if Nuclear Programme Is Restarted
Apple Escalates Legal Fight by Appealing £1.5 Billion UK Ruling Over App Store Fees
UK Debt Levels Sit Mid-Range Among Advanced Economies Despite Rising Pressures
UK Plans Royal Diplomacy with King Charles and Prince William to Reinvigorate Trade Talks with US
King Charles and Prince William Poised for Separate 2026 US Visits to Reinforce UK-US Trade and Diplomatic Ties
Apple Moves to Appeal UK Ruling Ordering £1.5 Billion in Customer Overcharge Damages
King Charles’s 2025 Christmas Message Tops UK Television Ratings on Christmas Day
The Battle Over the Internet Explodes: The United States Bars European Officials and Ignites a Diplomatic Crisis
Princesses Beatrice and Eugenie Join Royal Family at Sandringham Christmas Service
Fine Wine Investors Find Little Cheer in Third Year of Falls
UK Mortgage Rates Edge Lower as Bank of England Base Rate Cut Filters Through Lending Market
U.S. Supermarket Gives Customers Free Groceries for Christmas After Computer Glitch
Air India ‘Finds’ a Plane That Vanished 13 Years Ago
Caviar and Foie Gras? China Is Becoming a Luxury Food Powerhouse
Hong Kong Climbs to Second Globally in 2025 Tourism Rankings Behind Bangkok
From Sunniest Year on Record to Terror Plots and Sports Triumphs: The UK’s Defining Stories of 2025
Greta Thunberg Released on Bail After Arrest at London Pro-Palestinian Demonstration
Banksy Unveils New Winter Mural in London Amid Festive Season Excitement
UK Households Face Rising Financial Strain as Tax Increases Bite and Growth Loses Momentum
UK Government Approves Universal Studios Theme Park in Bedford Poised to Rival Disneyland Paris
UK Gambling Shares Slide as Traders Respond to Steep Tax Rises and Sector Uncertainty
Starmer and Trump Coordinate on Ukraine Peace Efforts in Latest Diplomatic Call
The Pilot Barricaded Himself in the Cockpit and Refused to Take Off: "We Are Not Leaving Until I Receive My Salary"
UK Fashion Label LK Bennett Pursues Accelerated Sale Amid Financial Struggles
U.S. Government Warns UK Over Free Speech in Pro-Life Campaigner Prosecution
Newly Released Files Shed Light on Jeffrey Epstein’s Extensive Links to the United Kingdom
Prince William and Prince George Volunteer Together at UK Homelessness Charity
UK Police Arrest Protesters Chanting ‘Globalise the Intifada’ as Authorities Recalibrate Free Speech Enforcement
Scambodia: The World Owes Thailand’s Military a Profound Debt of Gratitude
Women in Partial Nudity — and Bill Clinton in a Dress and Heels: The Images Revealed in the “Epstein Files”
US Envoy Witkoff to Convene Security Advisers from Ukraine, UK, France and Germany in Miami as Peace Efforts Intensify
UK Retailers Report Sharp Pre-Christmas Sales Decline and Weak Outlook, CBI Survey Shows
UK Government Rejects Use of Frozen Russian Assets to Fund Aid for Ukraine
UK Financial Conduct Authority Opens Formal Investigation into WH Smith After Accounting Errors
UK Issues Final Ultimatum to Roman Abramovich Over £2.5bn Chelsea Sale Funds for Ukraine
Rare Pink Fog Sweeps Across Parts of the UK as Met Office Warns of Poor Visibility
UK Police Pledge ‘More Assertive’ Enforcement to Tackle Antisemitism at Protests
UK Police Warn They Will Arrest Protesters Chanting ‘Globalise the Intifada’
Trump Files $10 Billion Defamation Lawsuit Against BBC as Broadcaster Pledges Legal Defence
UK Says U.S. Tech Deal Talks Still Active Despite Washington’s Suspension of Prosperity Pact
UK Mortgage Rules to Give Greater Flexibility to Borrowers With Irregular Incomes
UK Treasury Moves to Position Britain as Leading Global Hub for Crypto Firms
U.S. Freezes £31 Billion Tech Prosperity Deal With Britain Amid Trade Dispute
Prince Harry and Meghan’s Potential UK Return Gains New Momentum Amid Security Review and Royal Dialogue
Zelensky Opens High-Stakes Peace Talks in Berlin with Trump Envoy and European Leaders
Historical Reflections on Press Freedom Emerge Amid Debate Over Trump’s Media Policies
UK Boosts Protection for Jewish Communities After Sydney Hanukkah Attack
×