London Daily

Focus on the big picture.
Sunday, Jun 28, 2026

5,000 people hit by Heathrow flight cancellations

5,000 people hit by Heathrow flight cancellations

Around 30 flights carrying up to 5,000 passengers have been cancelled at Heathrow Airport due to technical issues affecting baggage.

The airport asked airlines to cut 10% of flights from schedules across terminals two and three on Monday.

It comes after problems at baggage reclaim areas, with images of luggage being piled up high emerging last week.

Elsewhere, EasyJet announced plans to cut 7% of its 160,000 flights scheduled between July and September.

The move came after Gatwick, EasyJet's main airport, said it will reduce the number of flights taking off from its airport during the peak summer season because of staff shortages.

Tens of thousands of passengers have been hit by airport disruption and flight cancellations in recent weeks.

The BBC understands some airlines might be able to combine flights at Heathrow meaning some passengers will not have their journeys postponed.

Heathrow said cutting the number of flights would "minimise" the impact of the technical issues affecting baggage systems.

"We apologise unreservedly for the disruption passengers have faced over the course of this weekend," the company said.

British Airways, which operates from terminals three and five, told the BBC it had made a "small number of cancellations" as a result of the airport's request.

It understood BA will be able to re-accommodate the vast majority of customers onto new flights.

Hundreds of flights across the UK were cancelled during the week of the Platinum Jubilee and half-term holidays, and concerns have been raised of further travel woes during the summer.

The disruption has been caused by several factors, but staff shortages has left the aviation industry struggling to cope with resurgent demand.


As well as Gatwick, EasyJet also confirmed there would be flight cancellations at other airports across the airline's network including Amsterdam's Schiphol hub but it has not yet worked out a precise number.

Last week, Schiphol said it would cap the number of passengers allowed at the airport over summer, leading to a 16% fall in planned flights.

EasyJet said customers would be given advance notice and the potential to rebook onto alternative flights. It added many would be able to rebook on the same day they had originally planned to travel.

It said in recent weeks the sector had experienced an "unprecedented ramp-up" in demand for travel, with April and May passenger numbers reaching seven times higher than same months last year.

EasyJet's chief executive, Johan Lundgren, said the airline would usually operate about 160,000 flights during the summer months.

He apologised that the company "had not been able to deliver the service" that customers "have come to expect from us".

"I can't tell you how many flights will be impacted," he said. "It would be misleading for me to give any numbers today because we simply don't know."

The airline said it was cancelling the flights to build additional resilience in the face of operational issues including staff shortages in ground handling and at airports as well as air traffic control delays.

"Coupled with airport caps, we are taking pre-emptive actions to increase resilience over the balance of summer, including a range of further flight consolidations in the affected airports, giving advance notice to customers and we expect the vast majority to be rebooked on alternative flights within 24 hours," Mr Lundgren added.


Can you get compensation if your flight is cancelled?


If your flight is cancelled, you have the right to either a full refund, or a replacement flight.

"And that different flight does not need to be with the same carrier - it can be an alternative, as long it flies on the same day," says Julia Lo Bue-Said, CEO of Advantage Travel Partnership.

If you and the airline can't agree on a new flight, it will refund you.

If the flight was cancelled with 14 days or less notice, you may also be entitled to compensation - but only if the airline is at fault.

"If it's a direct result of the airline, you're entitled to compensation, but if it's the airport, your compensation doesn't kick in," says Mrs Lo Bue-Said.

He said EasyJet was trying to recruit from a tighter labour market, but added the main problem wasn't numbers but the time it was taking identity checks to be processed so people are able to work.

"It's been slow to get people in the system, not so much the fact we have been struggling to recruit," he said.

However, Mr Lundgren said the company was having to "turn down EU applications" for jobs because of Brexit, which had also contributed to the smaller pool of potential workers.

"We turned down 8,000 applicants from the EU," he said, which equates to 40% of all people applying for jobs at the airline.

"I'm not blaming... but of course it has an impact. It's just smaller, it's just maths," he said.

A spokesperson for the Department for Transport said the government was "committed to building a robust and dependable domestic aviation industry" and added it launched a skills scheme last year to "help develop, and hold onto, UK talent".

"We are absolutely focused on seeing an end to the disruption at airports and will continue to work with industry. But as the Transport Secretary has made clear, it is not obvious that reaching for the lever marked 'more immigration' will solve the problem," they added.

They also suggested that changes in the law following Brexit had afforded the sector more flexibility when training new employees.

Airlines have been blamed in recent weeks for taking more bookings than they can manage following steep staff cuts during the height of Covid when travel ground to a halt.

But industry leaders have argued the government could have done more to support the sector during the pandemic.

Following a wave of cancellations and delays at airports, the DfT and the Civil Aviation Authority wrote to airlines telling them to review their schedules and to cancel flights that could not be delivered "at the earliest possibility".

Newsletter

Related Articles

0:00
0:00
Close
GB News Pundit Charged With Fraud Over Alleged Conduct as Former Labour Adviser
Reform UK Gains Parliamentary Visibility in First Senedd Opposition Appearance
Metropolitan Police Arrest Man on Suspicion of Attempted Murder After London Car Incident
Ocado Chief Executive Tim Steiner Faces Scrutiny Over £100 Million Remuneration Package
British Chambers of Commerce Downgrades UK Growth Outlook to 0.9 Percent for 2026
Nottingham University Hospitals Maternity Failings Trigger Renewed Calls for Public Inquiry
Severe Heatwave Disrupts UK Transport Networks and Strains Public Services Across England
Labour Leadership Transition Raises Prospect of Andy Burnham Becoming UK Prime Minister
UK Government Confirms Further Medicine Price Concessions for Community Pharmacies in June
British Chambers of Commerce Calls for Public Procurement Reform to Boost Regional Growth
Thousands Mark Armed Forces Day Across the United Kingdom With National Parades and Flypasts
Man Arrested in Ealing on Suspicion of Attempted Murder After Vehicle Ramming Incident Injures Five
Cambridge South Station Opens With £250 Million Investment to Strengthen Life Sciences Corridor
UK Heat-Health Alerts Extended Across England as High Temperatures Persist
Thames Water and Energy Operators Warn of Peak Demand Risks During UK Heatwave
Government Conference Highlights Push for Evidence-Led Policy Across UK Public Sector
Insolvency Service Reports Improved Confidence in UK Insolvency System
Security Industry Authority Finds Widespread Safety Failures in UK Night-Time Economy
Nigel Farage Expands Anti-WHO Campaign Into United States With New Lobbying Structure
Home Secretary Seema Mahmood Unveils New Safe Routes Plan for Asylum Seekers
UK Government Warns of Peak Electricity and Water Pressure Amid Ongoing Heatwave
New Nuclear Plant in Wales Named Gwyndod Power Station as Energy Strategy Advances
UK Announces First Major Hydropower Projects in Four Decades to Expand Renewable Capacity
Thirteen Men Charged in Major UK Sexual Abuse Case as Investigation Continues
UK Launches Cross-Sector Climate Security Taskforce Linking Environment and National Security
UN Secretary-General António Guterres Calls for Urgent Global Methane Emissions Cuts in London
World Bank Approves $1 Billion UK-Backed Financing Package for Ukraine Recovery
UK Pledges Emergency Aid and Rescue Team Deployment to Earthquake-Hit Venezuela
Bank of England Holds Interest Rates at 3.75 Percent for Fourth Straight Meeting
Record-Breaking Heatwave Puts Strain on UK Health Services and Energy Networks
London Ambulance Service Sees Record Emergency Demand as Heatwave Intensifies
British Chambers of Commerce Warns of Prolonged Weak Investment Climate Through 2027
Bank of England Holds Interest Rates as Inflation Risks Persist
UK Construction Sector Faces One Percent Contraction Amid Cost and Investment Pressures
Former DUP Leader Sir Jeffrey Donaldson Convicted of Sexual Offences
Church of England Appoints Dr Linsay Cunningham to Lead Faith and Public Life Division
UK Armed Forces Day Marked Nationwide With Events From Aberdeen to the Scilly Isles
Rising Tensions in Edinburgh Prompt Joint Warning From Scottish Local Government Leaders
UK Construction Sector Forecast to Contract One Percent in 2026 on Cost Pressures
UK Parliament Backs 87 Percent Emissions Cut as Government Deepens Electrification Drive
British Chambers of Commerce Forecast Weak UK Growth as Investment and Demand Slow
Bank of England Holds Interest Rates at 3.75 Percent Amid Energy and Inflation Uncertainty
London Ambulance Service Reports Record Surge in Life-Threatening Emergency Calls During Heatwave
UK Parliament Approves Legally Binding 87 Percent Emissions Cut Target by 2040
United Kingdom Records Third Consecutive Day of Record June Heat as Europe Faces Worsening Heatwave
Robert Jenrick Defends £5 Million Donation to Nigel Farage Amid Political Scrutiny
Plymouth Museum The Box Wins 2026 Art Fund Museum of the Year Award
UK Government Faces Backlash Over Plans to Use Former Military Sites for Asylum Accommodation
Labour Party Faces Pressure Over Cabinet Stability as Senior Figures Clash on Policy Direction
Heathrow Airport Forecasts Passenger Decline in 2026 as Costs and Climate Disruption Mount
×