London Daily

Focus on the big picture.
Friday, Jul 17, 2026

5,000 people hit by Heathrow flight cancellations

5,000 people hit by Heathrow flight cancellations

Around 30 flights carrying up to 5,000 passengers have been cancelled at Heathrow Airport due to technical issues affecting baggage.

The airport asked airlines to cut 10% of flights from schedules across terminals two and three on Monday.

It comes after problems at baggage reclaim areas, with images of luggage being piled up high emerging last week.

Elsewhere, EasyJet announced plans to cut 7% of its 160,000 flights scheduled between July and September.

The move came after Gatwick, EasyJet's main airport, said it will reduce the number of flights taking off from its airport during the peak summer season because of staff shortages.

Tens of thousands of passengers have been hit by airport disruption and flight cancellations in recent weeks.

The BBC understands some airlines might be able to combine flights at Heathrow meaning some passengers will not have their journeys postponed.

Heathrow said cutting the number of flights would "minimise" the impact of the technical issues affecting baggage systems.

"We apologise unreservedly for the disruption passengers have faced over the course of this weekend," the company said.

British Airways, which operates from terminals three and five, told the BBC it had made a "small number of cancellations" as a result of the airport's request.

It understood BA will be able to re-accommodate the vast majority of customers onto new flights.

Hundreds of flights across the UK were cancelled during the week of the Platinum Jubilee and half-term holidays, and concerns have been raised of further travel woes during the summer.

The disruption has been caused by several factors, but staff shortages has left the aviation industry struggling to cope with resurgent demand.


As well as Gatwick, EasyJet also confirmed there would be flight cancellations at other airports across the airline's network including Amsterdam's Schiphol hub but it has not yet worked out a precise number.

Last week, Schiphol said it would cap the number of passengers allowed at the airport over summer, leading to a 16% fall in planned flights.

EasyJet said customers would be given advance notice and the potential to rebook onto alternative flights. It added many would be able to rebook on the same day they had originally planned to travel.

It said in recent weeks the sector had experienced an "unprecedented ramp-up" in demand for travel, with April and May passenger numbers reaching seven times higher than same months last year.

EasyJet's chief executive, Johan Lundgren, said the airline would usually operate about 160,000 flights during the summer months.

He apologised that the company "had not been able to deliver the service" that customers "have come to expect from us".

"I can't tell you how many flights will be impacted," he said. "It would be misleading for me to give any numbers today because we simply don't know."

The airline said it was cancelling the flights to build additional resilience in the face of operational issues including staff shortages in ground handling and at airports as well as air traffic control delays.

"Coupled with airport caps, we are taking pre-emptive actions to increase resilience over the balance of summer, including a range of further flight consolidations in the affected airports, giving advance notice to customers and we expect the vast majority to be rebooked on alternative flights within 24 hours," Mr Lundgren added.


Can you get compensation if your flight is cancelled?


If your flight is cancelled, you have the right to either a full refund, or a replacement flight.

"And that different flight does not need to be with the same carrier - it can be an alternative, as long it flies on the same day," says Julia Lo Bue-Said, CEO of Advantage Travel Partnership.

If you and the airline can't agree on a new flight, it will refund you.

If the flight was cancelled with 14 days or less notice, you may also be entitled to compensation - but only if the airline is at fault.

"If it's a direct result of the airline, you're entitled to compensation, but if it's the airport, your compensation doesn't kick in," says Mrs Lo Bue-Said.

He said EasyJet was trying to recruit from a tighter labour market, but added the main problem wasn't numbers but the time it was taking identity checks to be processed so people are able to work.

"It's been slow to get people in the system, not so much the fact we have been struggling to recruit," he said.

However, Mr Lundgren said the company was having to "turn down EU applications" for jobs because of Brexit, which had also contributed to the smaller pool of potential workers.

"We turned down 8,000 applicants from the EU," he said, which equates to 40% of all people applying for jobs at the airline.

"I'm not blaming... but of course it has an impact. It's just smaller, it's just maths," he said.

A spokesperson for the Department for Transport said the government was "committed to building a robust and dependable domestic aviation industry" and added it launched a skills scheme last year to "help develop, and hold onto, UK talent".

"We are absolutely focused on seeing an end to the disruption at airports and will continue to work with industry. But as the Transport Secretary has made clear, it is not obvious that reaching for the lever marked 'more immigration' will solve the problem," they added.

They also suggested that changes in the law following Brexit had afforded the sector more flexibility when training new employees.

Airlines have been blamed in recent weeks for taking more bookings than they can manage following steep staff cuts during the height of Covid when travel ground to a halt.

But industry leaders have argued the government could have done more to support the sector during the pandemic.

Following a wave of cancellations and delays at airports, the DfT and the Civil Aviation Authority wrote to airlines telling them to review their schedules and to cancel flights that could not be delivered "at the earliest possibility".

Newsletter

Related Articles

0:00
0:00
Close
French National Assembly Overrides Senate to Pass Historic Assisted-Dying Legislation
Spanish Prime Minister's Wife Ordered to Stand Trial as Corruption Probes Encircle Governing Party
Zelensky Faces Kyiv Protests Over Ousting of Dynamic Ukrainian Defense Minister
Colombia Influencer Dies After Cosmetic Procedure at Unlicensed Bogota Salon
Thomas Tuchel Faces Fierce Backlash After Tactical Retreat Costs England World Cup Final Berth
A Quiet Bastille Day: France Grapples with World Cup Heartbreak and Leftover Fireworks
Canadian Wildfire Crisis Triggers Transnational Air Quality Alerts Ahead of Soccer Finale
UK Housing Reform Debate Intensifies Over Tenant Protection Measures
UK Defence Official Challenges Russian Narrative on NATO Readiness and European Security
UK Names Independent Member to Judicial Pension Board to Strengthen Oversight
UK Parliamentary Committee Sets New Framework for Select Committee Leadership Roles
UK Government Pushes Energy Savings Through School Solar Expansion Plan
UK Committee Reviews Future of Gaelic Broadcasting and Language Support
UK Government Expands Industrial Skills Support in Wales as Steel Sector Faces Change
UK Rejects Russian Claims That European Defence Spending Is Aggressive
UK Schools and Gaelic Broadcasting Among Areas Reviewed in New Parliamentary Inquiries
UK Housing Committee Calls for Stronger Tenant Protections Under Rental Reform Plans
UK Government Faces Pressure for Stronger Oversight After South East Water Failings Report
UK Parliament Opens Inquiry Into Safety of Women and Girls on Public Transport
UK Defence Ministry Appoints Interim Chief Defence Medical Officer During Transition Period
UK Government Announces Five Million Pound Skills Programme for Young People in Port Talbot
UK Government Launches Solar Programme to Cut Energy Costs for Schools
Met Office Warns Extreme Weather Is Becoming More Common Across the UK
UK Government Faces Internal Debate Over New Chancellor Appointment Under Andy Burnham
Andy Burnham Set to Become UK Prime Minister After Keir Starmer’s Resignation
UK Economy Grows Slightly in May as Supply Chain Disruptions Continue to Weigh on Industry
British Steel Moves Into UK Public Ownership to Protect Domestic Steel Production and Jobs
Spain in Ecstasy: "We Feel Unbeatable, We Taught the Whole World a Lesson"
Spain and UK Dismantle Gibraltar Border Following Landmark Schengen Integration Treaty
Church of England Rejects Plan to Rewild Thirty Percent of Land by 2030
UK Parliament Examines Future of Gaelic Broadcasting in Scotland
Thames Water Faces Criticism Over Four Million Pounds in Bonus Payments
South East Water Crisis Puts UK Water Regulation Under Renewed Scrutiny
UK Report Highlights Racial Inequality in Homelessness Support Services
UK Government Defends Proposed Social Media Curfew for Teenagers Despite Criticism
Reform UK Gains Recognition as Major Political Party in New Polling
Labour Party Faces Internal Divisions Over Gaza Policy and Asylum Reform
Experts Warn UK Housing and Transport Infrastructure Is Unprepared for Rising Extreme Heat
UK Human Rights Committee Begins Review of Immigration and Asylum Bill
UK Parliament Launches Inquiry Into Declining High Streets Across England
Bank of England Governor Warns of Growing AI Risks to Global Financial Security
UK Public Finance Institutions Mobilize Fifty Billion Pounds to Support Growth and Jobs
UK Parliament Opens Inquiry Into Long-Term Strategy Toward Russia
UK-India Trade Agreement Takes Effect With Zero-Duty Access for Nearly All Indian Exports
Forget Tinder: The Surprising Platform Where People Find Love
UK Government Faces Growing Debate Over Local Control of Immigration Enforcement
UK Biodiversity Forum Highlights Business Need to Protect Natural Environment
UK Parliament to Consider Workplace Temperature Limits Amid Climate Concerns
UK Parliament Considers Independent Immigration Appeals Authority Proposal
BBC Charter Renewal Scrutiny Intensifies as Parliament Reviews Broadcaster’s Future
×