London Daily

Focus on the big picture.
Monday, Oct 20, 2025

Why artificial intelligence is being used to write adverts

Why artificial intelligence is being used to write adverts

What springs to mind when you think of advertising? Don Draper in the TV show Mad Men sipping a cocktail? Or perhaps trendy people swapping catch phrases in a converted warehouse?'

Well, more of the creative work these days is not being done by humans at all.

When Dixons Carphone wanted to push shoppers towards its Black Friday sale, the company turned to Artificial Intelligence (AI) software and got the winning line "The time is now".

Saul Lopes, head of customer marketing at Dixons Carphone, thinks it worked because it didn't have the words Black Friday in it.

His human copywriters had produced dozens of potentially successful sentences but they all mentioned Black Friday. It was technology that broke this chain of thought.

Parry Malm wanted to add some science to the art of advertising

The software in question is from Phrasee, whose boss is Parry Malm, a Canadian who moved to the UK in 2006. Working in marketing he assumed the technology existed to boost human creativity. He describes himself as "flummoxed" that this wasn't available.
Phrasee, the company he set up in 2015, is the product of Mr Malm's perplexed reaction.

"Getting the right message had been left to the Mad Men type characters. But I wanted to apply scientific rigour to those messages," he explains.

Standard copywriting takes place through a process of editing, argument and approval. Mr Malm says Phrasee does the same thing using a technique called Deep Learning, a vast network of parameters and pre-set limits that guide the programme in the right direction.

This allows it to bounce a slogan around, ranking its impact against raw data gleaned from many sources.

How many of these adverts in Time Square, New York, will eventually be generated thanks to AI?

At Rapp, an agency that packages products and services into messages and videos that appeal to the public, Phrasee absorbs a million emails that have been fired off over the years. Then it reassembles those sentences into new messages while adding guidance from Rapp's own writers, technologists and social media experts.

Phrasee builds up models that generate words appropriate to each product and the target audience of consumers. Language that has featured in previous campaigns is poured into the Deep Learning model which applies values based on factors such as the look, feel or taste of a product.

Mr Lopes knows that in an age of information overload consumers are becoming harder to reach as online sales patter diminishes their appetite for any message. As Phrasee comes armed with a terrific linguistic arsenal and is divorced from the individual points of view that shape the words of human copywriters he thinks it suits our jaded eyes.

Dixons Carphone still employs agencies and copywriters, but they come up with an idea which Phrasee then adapts, finessing the human perspective.

For a recent Dixons Carphone campaign Mr Lopes used Phrasee to create variations on messages derived from a decade of sales campaigns. "What surprises me is that we still see wild cards leaping out from the list of messages it generates."

The human brain can't process thousands of options says Saul Lopes, head of customer marketing at Dixons Carphone

That Black Friday message was one such wild card. Working online, Dixons Carphone gets rapid consumer feedback and quickly saw how well "The time is now" was going down with the public.

Copywriters shouldn't fear that AI is about to take their job, says Mr Lopes, because they are still needed to get the ball rolling. "But the human brain can't look at thousands of options. Our writing team sets out the strategy for the messages, we haven't replaced them."

He's convinced about this AI future. "Combining creative people with AI is the next step for the agencies. It's not AI versus the human, it generates creative thought."

This might come as a relief to Ogilvy, the agency founded by advertising legend David Ogilvy. His name invokes brilliant and witty campaigns that inspired generations of copywriters, and today Ogilvy bills itself as the "teaching hospital of advertising".

It boasts a behavioural science practice ran by its vice-chairman and veteran copywriter Rory Sutherland. He's a fan of new thinking, but only if it doesn't dampen the spark of creativity that sets consumers' desires alight.

"AI can't hurt if it generates interesting suggestions," Mr Sutherland concedes, "but it's like satnav in a car. Great for directions but you don't allow it to drive the car!"

He worries that AI will be steered into agencies by "bean counters" and has railed against an "alliance between technology and finance" that uses innovation as a cost-cutting tool regardless of the opportunities that get lost in the process. "These things tend to be viewed through an efficiency lens."

Ogilvy vice-chairman and veteran copywriter Rory Sutherland

Advertising, Mr Sutherland declares, "is about producing something distinctive. It's not a production line." Programmes like Phrasee can mirror a copywriter's work on an industrial scale. This, a digital factory for ads, is Mr Sutherland's worst nightmare.

"My only reservation about using AI is that people will afford it more power and influence than it deserves in an attempt to automate things, to realise the Fordist dream of multiple copies rolling off an assembly line."

In support of the creative human element he cites great advertising slogans that have been fine-tuned by critical voices from beyond the copywriter's desk. After 30 years as a copywriter Mr Sutherland is always ready to listen to someone who spots that a word or image may have the wrong connotation in another culture.

If AI can be that third party source of constructive criticism it has a home in his world. But he definitely won't allow it a deciding vote. "As a stimulus, suggesting ideas, it has a great future. As a source of judgement it's dubious."

Back at Dixons Carphone, Mr Lopes and his team keep trying to outsmart the software. They hold competitions to see who can guess what the winning line from Phrasee will be. "It's an internal game, we do it just before we push every new message out," he says.

"And we always lose to the computer!"

Newsletter

Related Articles

0:00
0:00
Close
China Warns UK of ‘Consequences’ After Delay to London Embassy Approval
France’s Wealthy Shift Billions to Luxembourg and Switzerland Amid Tax and Political Turmoil
"Sniper Position": Observation Post Targeting 'Air Force One' Found Before Trump’s Arrival in Florida
Shouting Match at the White House: 'Trump Cursed, Threw Maps, and Told Zelensky – "Putin Will Destroy You"'
Windows’ Own ‘Siri’ Has Arrived: You Can Now Talk to Your Computer
Thailand and Singapore Investigate Cambodian-Based Prince Group as U.S. and U.K. Sanctions Unfold
‘No Kings’ Protests Inflate Numbers — But History Shows Nations Collapse Without Strong Executive Power
Chinese Tech Giants Halt Stablecoin Launches After Beijing’s Regulatory Intervention
Manhattan Jury Holds BNP Paribas Liable for Enabling Sudanese Government Abuses
Trump Orders Immediate Release of Former Congressman George Santos After Commuting Prison Sentence
S&P Downgrades France’s Credit Rating, Citing Soaring Debt and Political Instability
Ofcom Rules BBC’s Gaza Documentary ‘Materially Misleading’ Over Narrator’s Hamas Ties
Diane Keaton’s Cause of Death Revealed as Pneumonia, Family Confirms
Former Lostprophets Frontman Ian Watkins Stabbed to Death in British Prison
"The Tsunami Is Coming, and It’s Massive": The World’s Richest Man Unveils a New AI Vision
Outsider, Heroine, Trailblazer: Diane Keaton Was Always a Little Strange — and Forever One of a Kind
Dramatic Development in the Death of 'Mango' Founder: Billionaire's Son Suspected of Murder
Two Years of Darkness: The Harrowing Testimonies of Israeli Hostages Emerging From Gaza Captivity
EU Moves to Use Frozen Russian Assets to Buy U.S. Weapons for Ukraine
Europe Emerges as the Biggest Casualty in U.S.-China Rare Earth Rivalry
HSBC Confronts Strategic Crossroads as NAB Seeks Only Retail Arm in Australia Exit
U.S. Chamber Sues Trump Over $100,000 H-1B Visa Fee
Shenzhen Expo Spotlights China’s Quantum Step in Semiconductor Self-Reliance
China Accelerates to the Forefront in Global Nuclear Fusion Race
Yachts, Private Jets, and a Picasso Painting: Exposed as 'One of the Largest Frauds in History'
Australia’s Wedgetail Spies Aid NATO Response as Russian MiGs Breach Estonian Airspace
McGowan Urges Chalmers to Cut Spending Over Tax Hike to Close $20 Billion Budget Gap
Victoria Orders Review of Transgender Prison Placement Amid Safety Concerns for Female Inmates
U.S. Treasury Mobilises New $20 Billion Debt Facility to Stabilise Argentina
French Business Leaders Decry Budget as Macron’s Pro-Enterprise Promise Undermined
Trump Claims Modi Pledged India Would End Russian Oil Imports Amid U.S. Tariff Pressure
Surging AI Startup Valuations Fuel Bubble Concerns Among Top Investors
Australian Punter Archie Wilson Tears Up During Nebraska Press Conference, Sparking Conversation on Male Vulnerability
Australia Confirms U.S. Access to Upgraded Submarine Shipyard Under AUKUS Deal
“Firepower” Promised for Ukraine as NATO Ministers Meet — But U.S. Tomahawks Remain Undecided
Brands Confront New Dilemma as Extremists Adopt Fashion Labels
The Sydney Sweeney and Jeans Storm: “The Outcome Surpassed Our Wildest Dreams”
Erika Kirk Delivers Moving Tribute at White House as Trump Awards Charlie Presidential Medal of Freedom
British Food Influencer ‘Big John’ Detained in Australia After Visa Dispute
ScamBodia: The Chinese Fraud Empire Shielded by Cambodia’s Ruling Elite
French PM Suspends Macron’s Pension Reform Until After 2027 in Bid to Stabilize Government
Orange, Bouygues and Free Make €17 Billion Bid for Drahi’s Altice France Telecom Assets
Dutch Government Seizes Chipmaker After U.S. Presses for Removal of Chinese CEO
Bessent Accuses China of Dragging Down Global Economy Amid New Trade Curbs
U.S. Revokes Visas of Foreign Nationals Who ‘Celebrated’ Charlie Kirk’s Assassination
AI and Cybersecurity at Forefront as GITEX Global 2025 Kicks Off in Dubai
DJI Loses Appeal to Remove Pentagon’s ‘Chinese Military Company’ Label
EU Deploys New Biometric Entry/Exit System: What Non-EU Travelers Must Know
Australian Prime Minister’s Private Number Exposed Through AI Contact Scraper
Ex-Microsoft Engineer Confirms Famous Windows XP Key Was Leaked Corporate License, Not a Hack
×