London Daily

Focus on the big picture.
Friday, Oct 02, 2026

Why artificial intelligence is being used to write adverts

Why artificial intelligence is being used to write adverts

What springs to mind when you think of advertising? Don Draper in the TV show Mad Men sipping a cocktail? Or perhaps trendy people swapping catch phrases in a converted warehouse?'

Well, more of the creative work these days is not being done by humans at all.

When Dixons Carphone wanted to push shoppers towards its Black Friday sale, the company turned to Artificial Intelligence (AI) software and got the winning line "The time is now".

Saul Lopes, head of customer marketing at Dixons Carphone, thinks it worked because it didn't have the words Black Friday in it.

His human copywriters had produced dozens of potentially successful sentences but they all mentioned Black Friday. It was technology that broke this chain of thought.

Parry Malm wanted to add some science to the art of advertising

The software in question is from Phrasee, whose boss is Parry Malm, a Canadian who moved to the UK in 2006. Working in marketing he assumed the technology existed to boost human creativity. He describes himself as "flummoxed" that this wasn't available.
Phrasee, the company he set up in 2015, is the product of Mr Malm's perplexed reaction.

"Getting the right message had been left to the Mad Men type characters. But I wanted to apply scientific rigour to those messages," he explains.

Standard copywriting takes place through a process of editing, argument and approval. Mr Malm says Phrasee does the same thing using a technique called Deep Learning, a vast network of parameters and pre-set limits that guide the programme in the right direction.

This allows it to bounce a slogan around, ranking its impact against raw data gleaned from many sources.

How many of these adverts in Time Square, New York, will eventually be generated thanks to AI?

At Rapp, an agency that packages products and services into messages and videos that appeal to the public, Phrasee absorbs a million emails that have been fired off over the years. Then it reassembles those sentences into new messages while adding guidance from Rapp's own writers, technologists and social media experts.

Phrasee builds up models that generate words appropriate to each product and the target audience of consumers. Language that has featured in previous campaigns is poured into the Deep Learning model which applies values based on factors such as the look, feel or taste of a product.

Mr Lopes knows that in an age of information overload consumers are becoming harder to reach as online sales patter diminishes their appetite for any message. As Phrasee comes armed with a terrific linguistic arsenal and is divorced from the individual points of view that shape the words of human copywriters he thinks it suits our jaded eyes.

Dixons Carphone still employs agencies and copywriters, but they come up with an idea which Phrasee then adapts, finessing the human perspective.

For a recent Dixons Carphone campaign Mr Lopes used Phrasee to create variations on messages derived from a decade of sales campaigns. "What surprises me is that we still see wild cards leaping out from the list of messages it generates."

The human brain can't process thousands of options says Saul Lopes, head of customer marketing at Dixons Carphone

That Black Friday message was one such wild card. Working online, Dixons Carphone gets rapid consumer feedback and quickly saw how well "The time is now" was going down with the public.

Copywriters shouldn't fear that AI is about to take their job, says Mr Lopes, because they are still needed to get the ball rolling. "But the human brain can't look at thousands of options. Our writing team sets out the strategy for the messages, we haven't replaced them."

He's convinced about this AI future. "Combining creative people with AI is the next step for the agencies. It's not AI versus the human, it generates creative thought."

This might come as a relief to Ogilvy, the agency founded by advertising legend David Ogilvy. His name invokes brilliant and witty campaigns that inspired generations of copywriters, and today Ogilvy bills itself as the "teaching hospital of advertising".

It boasts a behavioural science practice ran by its vice-chairman and veteran copywriter Rory Sutherland. He's a fan of new thinking, but only if it doesn't dampen the spark of creativity that sets consumers' desires alight.

"AI can't hurt if it generates interesting suggestions," Mr Sutherland concedes, "but it's like satnav in a car. Great for directions but you don't allow it to drive the car!"

He worries that AI will be steered into agencies by "bean counters" and has railed against an "alliance between technology and finance" that uses innovation as a cost-cutting tool regardless of the opportunities that get lost in the process. "These things tend to be viewed through an efficiency lens."

Ogilvy vice-chairman and veteran copywriter Rory Sutherland

Advertising, Mr Sutherland declares, "is about producing something distinctive. It's not a production line." Programmes like Phrasee can mirror a copywriter's work on an industrial scale. This, a digital factory for ads, is Mr Sutherland's worst nightmare.

"My only reservation about using AI is that people will afford it more power and influence than it deserves in an attempt to automate things, to realise the Fordist dream of multiple copies rolling off an assembly line."

In support of the creative human element he cites great advertising slogans that have been fine-tuned by critical voices from beyond the copywriter's desk. After 30 years as a copywriter Mr Sutherland is always ready to listen to someone who spots that a word or image may have the wrong connotation in another culture.

If AI can be that third party source of constructive criticism it has a home in his world. But he definitely won't allow it a deciding vote. "As a stimulus, suggesting ideas, it has a great future. As a source of judgement it's dubious."

Back at Dixons Carphone, Mr Lopes and his team keep trying to outsmart the software. They hold competitions to see who can guess what the winning line from Phrasee will be. "It's an internal game, we do it just before we push every new message out," he says.

"And we always lose to the computer!"

Newsletter

Related Articles

0:00
0:00
Close
Scottish Court to Rule on Bid to Force No-Confidence Vote Against Aberdeen Council Co-Leader
UK Bans Extra Charges for Seating Children Under 12 Beside Accompanying Adults
UK Introduces Vaping Duty and New Licensing Requirements
Greggs to Close Four UK Factories and Cut 740 Jobs
Hundreds of Prisoners Released Early as England and Wales Prisons Reach 98% Capacity
UK Unveils New Russia Sanctions Targeting War Funding and Shadow Fleet
Burnham Says There Are Strong Indications of Iranian Involvement in RAF Fairford Security Breach
Prime Minister Andy Burnham Raises Prospect of Reviewing Britain's Post-Brexit EU Relationship
Markets Price in Bank of England Rate Increases as Inflation Rises to 3.1%
UK Borrowing Costs Climb Toward 5.5% as Global Bond Sell-Off Intensifies
UK-France One-In-One-Out Migration Agreement Expires as London Seeks Alternative Measures
Southwest England Faces Flood Alerts After Heavy Autumn Storms
UK Expands Funding for Rapid Electric Vehicle Charging Infrastructure
Welsh Government Approves Funding to Upgrade South Wales Transport
Northern Ireland Tensions Rise as Orange Order Rejects Drumcree Compromise
NHS Leaders Back Early Design of Proposed National Care Service
More Than One-Third of Regional UK Universities Face Financial Deficits
UK Current Account Deficit Narrows as Cross-Border Financial Flows Remain Strong
Bank of England and FCA Issue New Rules for Stablecoins and Digital Assets
MI5 Warns UK Universities Over Research Links With Chinese Institutions
UK Energy Price Cap Rises 4% as Electricity VAT Is Temporarily Suspended
Equity Calls for UK Personality Rights to Protect Performers From AI Replication
OpenAI Pauses Advanced Model Training Following Safety Concerns
Scottish Government Proposes Replacing 32 Councils With Larger Regional Authorities
Ofgem Raises UK Household Energy Price Cap by 4% From October
UK Counter-Terrorism Police Continue Investigation After Five Arrests Near RAF Fairford
OECD Cuts UK 2027 Growth Forecast to 1%
Labour Says State Pension Triple Lock Remains Protected Through Current Parliament
Andy Burnham Pledges National Care Service With Free Social Care in England
Six Flags Permanently Shuts Landmark X2 Roller Coaster Following Safety Scandals
Metropolitan Police Rule Out Terrorism in Golders Green Stabbing Investigation
Lithium-Ion Battery Identified as Cause of Fatal Merseyside House Fire
UK Department Rejects New Sea Use Framework Due to Stakeholder Fatigue
Major Thames Water Pipe Burst Causes School Closures in London
Aldi Commits £900 Million to Expand UK Supermarket Network
Scottish Affairs Committee Warns Skills Shortages Threaten Defence Sector Expansion
Parliamentary Committee Warns Northern Ireland Budget Deadlock is Stalling Economic Growth
NHS Hospitals in England Face Severe Shortages of Essential Medications
Home Secretary Signals Major Overhaul of UK Immigration and Leave to Remain Policies
Chancellor Promises New Job Schemes Alongside Strict Fiscal Discipline
Energy Secretary Proposes Taxpayer-Funded Green Transition and National Electricity Grid
UK Government to Renationalise Avanti West Coast Railway Franchise in March
Prime Minister Andy Burnham Pledges Major Social Care and Infrastructure Reforms
Five Suspects Released on Bail Following Alleged Bomb Plot Near RAF Fairford
UK Diesel Prices Hit Record High of 199p Per Litre
Transport for Wales and Network Rail Complete Electrification of South Wales Metro
Defra Expands Incentives for Sustainable Farming and Biodiversity in England
Northern Ireland Executive Approves Funding Package to Resolve Public Sector Pay Disputes
Universities UK Warns of Financial Insolvency Risks for Higher Education Institutions
UK Prisons Activate Emergency Protocols to Manage Capacity Pressures
×