London Daily

Focus on the big picture.
Thursday, Dec 25, 2025

Ukraine crisis: Calls for clarity on refugee matching process

Ukraine crisis: Calls for clarity on refugee matching process

British people hoping to host Ukrainian refugees in their own homes need urgent clarity on how to do so, charities say.

More than 150,000 people have registered interest in the government's Homes for Ukraine scheme, which is due to launch fully on Friday.

But the visa process cannot be started until potential hosts have the names of specific refugees they want to help.

In the meantime charities say they have been "deluged" with calls from people wanting advice on finding a match.

Meanwhile, the government is warning potential hosts not to link up with refugees through informal channels, such as social media.

"Our advice would be to stick to community groups and councils as they've got the expertise," one member of the government's Department for Housing and Communities told the BBC.

The department said details about the matching up process would be published later.

Details of the online application process for Ukrainian nationals have been published, which say it is open to those who were living in Ukraine before 1 January 2022, plus their immediate family - including spouses and long-term partners, and children aged under 18.

The government says Ukrainians should not try to travel to the UK until they have received an official permission letter, which will allow them to board a plane or other transport to cross the border.

In Scotland the issue of matching hosts and refugees can be bypassed after the Scottish government was approved as a "super sponsor", which can be selected instead of an individual sponsor during the visa application.

First Minister Nicola Sturgeon said it meant refugees did not need to have a host UK family before coming to Scotland and could be housed in temporary accommodation before a longer-term arrangement is made.

Vadym Prystaiko, Ukraine's ambassador to the UK, said he was grateful to the 150,000 Britons who expressed interest in "opening up their hearts and sometimes homes" to Ukrainians, and "humbled" by their generosity.

He estimates between 100,000 and 200,000 Ukrainians will want to seek refuge in the UK.

Local councils are expected to be leaned on heavily to help support the refugees, and the government hopes charities, businesses and faith and community groups will help the effort to match people up.

About 120 Ukrainians have already registered with Robina Qureshi's refugee hosting programme, Room for Refugees - which also helps people fleeing many other countries.

But she says her charity's rigorous security checks and vetting processes are being slowed down by an inundation of calls and emails they're getting from members of the public seeking clarification about how to match up with a refugee.

"Right now every day is time wasted, and that's what I find quite upsetting," Ms Qureshi told the BBC.

She said she had been disturbed by some specific requests to "only host Ukrainians" rather than refugees of other nationalities who are also vulnerable.

Ms Qureshi said she appreciated the "goodwill" of those who had registered their interest with Homes for Ukraine, but added: "We haven't got the infrastructure to deal with inane comments and questions."

These people are among the millions of refugees heading from Ukraine to Poland


Other organisations that work with refugees have voiced confusion and reluctance to be involved in helping with the government scheme.

West London Welcome said it was not yet referring people to Homes for Ukraine because it was "not confident" in the government's vetting process.

And a spokeswoman for IMIX, working on behalf of Reset UK, said it was "unclear currently how this matching process will work".

Enver Solomon, chief executive of the Refugee Council, said the Ukraine sponsorship scheme was complex and "will inevitably be inaccessible to the most vulnerable refugees, such as unaccompanied children".

Calling for the government to waive visa requirements, he said: "A humanitarian crisis requires a speedy and compassionate response, not one that puts bureaucratic hurdles ahead of the immediate needs of people whose lives have been ripped apart."

He also criticised the "cruel and harmful" proposals in the Nationality and Borders Bill which would criminalise Ukrainians and other refugees who arrive in the UK without a visa.

Labour has welcomed the sponsorship scheme but urged the government to be more involved in the matching-up process.

"The biggest barriers are excessive bureaucracy and the DIY nature of this scheme," said Lisa Nandy, shadow levelling up and housing secretary.

"The government needs to cut unnecessary paperwork and play an active role in matching sponsors to refugees."

Newsletter

Related Articles

0:00
0:00
Close
UK Mortgage Rates Edge Lower as Bank of England Base Rate Cut Filters Through Lending Market
U.S. Supermarket Gives Customers Free Groceries for Christmas After Computer Glitch
Air India ‘Finds’ a Plane That Vanished 13 Years Ago
Caviar and Foie Gras? China Is Becoming a Luxury Food Powerhouse
Hong Kong Climbs to Second Globally in 2025 Tourism Rankings Behind Bangkok
From Sunniest Year on Record to Terror Plots and Sports Triumphs: The UK’s Defining Stories of 2025
Greta Thunberg Released on Bail After Arrest at London Pro-Palestinian Demonstration
Banksy Unveils New Winter Mural in London Amid Festive Season Excitement
UK Households Face Rising Financial Strain as Tax Increases Bite and Growth Loses Momentum
UK Government Approves Universal Studios Theme Park in Bedford Poised to Rival Disneyland Paris
UK Gambling Shares Slide as Traders Respond to Steep Tax Rises and Sector Uncertainty
Starmer and Trump Coordinate on Ukraine Peace Efforts in Latest Diplomatic Call
The Pilot Barricaded Himself in the Cockpit and Refused to Take Off: "We Are Not Leaving Until I Receive My Salary"
UK Fashion Label LK Bennett Pursues Accelerated Sale Amid Financial Struggles
U.S. Government Warns UK Over Free Speech in Pro-Life Campaigner Prosecution
Newly Released Files Shed Light on Jeffrey Epstein’s Extensive Links to the United Kingdom
Prince William and Prince George Volunteer Together at UK Homelessness Charity
UK Police Arrest Protesters Chanting ‘Globalise the Intifada’ as Authorities Recalibrate Free Speech Enforcement
Scambodia: The World Owes Thailand’s Military a Profound Debt of Gratitude
Women in Partial Nudity — and Bill Clinton in a Dress and Heels: The Images Revealed in the “Epstein Files”
US Envoy Witkoff to Convene Security Advisers from Ukraine, UK, France and Germany in Miami as Peace Efforts Intensify
UK Retailers Report Sharp Pre-Christmas Sales Decline and Weak Outlook, CBI Survey Shows
UK Government Rejects Use of Frozen Russian Assets to Fund Aid for Ukraine
UK Financial Conduct Authority Opens Formal Investigation into WH Smith After Accounting Errors
UK Issues Final Ultimatum to Roman Abramovich Over £2.5bn Chelsea Sale Funds for Ukraine
Rare Pink Fog Sweeps Across Parts of the UK as Met Office Warns of Poor Visibility
UK Police Pledge ‘More Assertive’ Enforcement to Tackle Antisemitism at Protests
UK Police Warn They Will Arrest Protesters Chanting ‘Globalise the Intifada’
Trump Files $10 Billion Defamation Lawsuit Against BBC as Broadcaster Pledges Legal Defence
UK Says U.S. Tech Deal Talks Still Active Despite Washington’s Suspension of Prosperity Pact
UK Mortgage Rules to Give Greater Flexibility to Borrowers With Irregular Incomes
UK Treasury Moves to Position Britain as Leading Global Hub for Crypto Firms
U.S. Freezes £31 Billion Tech Prosperity Deal With Britain Amid Trade Dispute
Prince Harry and Meghan’s Potential UK Return Gains New Momentum Amid Security Review and Royal Dialogue
Zelensky Opens High-Stakes Peace Talks in Berlin with Trump Envoy and European Leaders
Historical Reflections on Press Freedom Emerge Amid Debate Over Trump’s Media Policies
UK Boosts Protection for Jewish Communities After Sydney Hanukkah Attack
UK Government Declines to Comment After ICC Prosecutor Alleges Britain Threatened to Defund Court Over Israel Arrest Warrant
Apple Shutters All Retail Stores in the United Kingdom Under New National COVID-19 Lockdown
US–UK Technology Partnership Strains as Key Trade Disagreements Emerge
UK Police Confirm No Further Action Over Allegation That Andrew Asked Bodyguard to Investigate Virginia Giuffre
Giuffre Family Expresses Deep Disappointment as UK Police Decline New Inquiry Into Andrew Mountbatten-Windsor Claims
Transatlantic Trade Ambitions Hit a Snag as UK–US Deal Faces Emerging Challenges
Ex-ICC Prosecutor Alleges UK Threatened to Withdraw Funding Over Netanyahu Arrest Warrant Bid
UK Disciplinary Tribunal Clears Carter-Ruck Lawyer of Misconduct in OneCoin Case
‘Pink Ladies’ Emerge as Prominent Face of UK Anti-Immigration Protests
Nigel Farage Says Reform UK Has Become Britain’s Largest Party as Labour Membership Falls Sharply
Google DeepMind and UK Government Launch First Automated AI Lab to Accelerate Scientific Discovery
UK Economy Falters Ahead of Budget as Growth Contracts and Confidence Wanes
Australia Approves Increased Foreign Stake in Strategic Defence Shipbuilder
×