London Daily

Focus on the big picture.
Friday, Jun 26, 2026

Ukraine crisis: Calls for clarity on refugee matching process

Ukraine crisis: Calls for clarity on refugee matching process

British people hoping to host Ukrainian refugees in their own homes need urgent clarity on how to do so, charities say.

More than 150,000 people have registered interest in the government's Homes for Ukraine scheme, which is due to launch fully on Friday.

But the visa process cannot be started until potential hosts have the names of specific refugees they want to help.

In the meantime charities say they have been "deluged" with calls from people wanting advice on finding a match.

Meanwhile, the government is warning potential hosts not to link up with refugees through informal channels, such as social media.

"Our advice would be to stick to community groups and councils as they've got the expertise," one member of the government's Department for Housing and Communities told the BBC.

The department said details about the matching up process would be published later.

Details of the online application process for Ukrainian nationals have been published, which say it is open to those who were living in Ukraine before 1 January 2022, plus their immediate family - including spouses and long-term partners, and children aged under 18.

The government says Ukrainians should not try to travel to the UK until they have received an official permission letter, which will allow them to board a plane or other transport to cross the border.

In Scotland the issue of matching hosts and refugees can be bypassed after the Scottish government was approved as a "super sponsor", which can be selected instead of an individual sponsor during the visa application.

First Minister Nicola Sturgeon said it meant refugees did not need to have a host UK family before coming to Scotland and could be housed in temporary accommodation before a longer-term arrangement is made.

Vadym Prystaiko, Ukraine's ambassador to the UK, said he was grateful to the 150,000 Britons who expressed interest in "opening up their hearts and sometimes homes" to Ukrainians, and "humbled" by their generosity.

He estimates between 100,000 and 200,000 Ukrainians will want to seek refuge in the UK.

Local councils are expected to be leaned on heavily to help support the refugees, and the government hopes charities, businesses and faith and community groups will help the effort to match people up.

About 120 Ukrainians have already registered with Robina Qureshi's refugee hosting programme, Room for Refugees - which also helps people fleeing many other countries.

But she says her charity's rigorous security checks and vetting processes are being slowed down by an inundation of calls and emails they're getting from members of the public seeking clarification about how to match up with a refugee.

"Right now every day is time wasted, and that's what I find quite upsetting," Ms Qureshi told the BBC.

She said she had been disturbed by some specific requests to "only host Ukrainians" rather than refugees of other nationalities who are also vulnerable.

Ms Qureshi said she appreciated the "goodwill" of those who had registered their interest with Homes for Ukraine, but added: "We haven't got the infrastructure to deal with inane comments and questions."

These people are among the millions of refugees heading from Ukraine to Poland


Other organisations that work with refugees have voiced confusion and reluctance to be involved in helping with the government scheme.

West London Welcome said it was not yet referring people to Homes for Ukraine because it was "not confident" in the government's vetting process.

And a spokeswoman for IMIX, working on behalf of Reset UK, said it was "unclear currently how this matching process will work".

Enver Solomon, chief executive of the Refugee Council, said the Ukraine sponsorship scheme was complex and "will inevitably be inaccessible to the most vulnerable refugees, such as unaccompanied children".

Calling for the government to waive visa requirements, he said: "A humanitarian crisis requires a speedy and compassionate response, not one that puts bureaucratic hurdles ahead of the immediate needs of people whose lives have been ripped apart."

He also criticised the "cruel and harmful" proposals in the Nationality and Borders Bill which would criminalise Ukrainians and other refugees who arrive in the UK without a visa.

Labour has welcomed the sponsorship scheme but urged the government to be more involved in the matching-up process.

"The biggest barriers are excessive bureaucracy and the DIY nature of this scheme," said Lisa Nandy, shadow levelling up and housing secretary.

"The government needs to cut unnecessary paperwork and play an active role in matching sponsors to refugees."

Newsletter

Related Articles

0:00
0:00
Close
London Ambulance Service Sees Record Emergency Demand as Heatwave Intensifies
British Chambers of Commerce Warns of Prolonged Weak Investment Climate Through 2027
Bank of England Holds Interest Rates as Inflation Risks Persist
UK Construction Sector Faces One Percent Contraction Amid Cost and Investment Pressures
Former DUP Leader Sir Jeffrey Donaldson Convicted of Sexual Offences
Church of England Appoints Dr Linsay Cunningham to Lead Faith and Public Life Division
UK Armed Forces Day Marked Nationwide With Events From Aberdeen to the Scilly Isles
Rising Tensions in Edinburgh Prompt Joint Warning From Scottish Local Government Leaders
UK Construction Sector Forecast to Contract One Percent in 2026 on Cost Pressures
UK Parliament Backs 87 Percent Emissions Cut as Government Deepens Electrification Drive
British Chambers of Commerce Forecast Weak UK Growth as Investment and Demand Slow
Bank of England Holds Interest Rates at 3.75 Percent Amid Energy and Inflation Uncertainty
London Ambulance Service Reports Record Surge in Life-Threatening Emergency Calls During Heatwave
UK Parliament Approves Legally Binding 87 Percent Emissions Cut Target by 2040
United Kingdom Records Third Consecutive Day of Record June Heat as Europe Faces Worsening Heatwave
Robert Jenrick Defends £5 Million Donation to Nigel Farage Amid Political Scrutiny
Plymouth Museum The Box Wins 2026 Art Fund Museum of the Year Award
UK Government Faces Backlash Over Plans to Use Former Military Sites for Asylum Accommodation
Labour Party Faces Pressure Over Cabinet Stability as Senior Figures Clash on Policy Direction
Heathrow Airport Forecasts Passenger Decline in 2026 as Costs and Climate Disruption Mount
UK Energy Regulator Approves Expansion of Long-Duration Storage to Boost Power System Resilience
Crown Estate Reports Third Consecutive Year of £1 Billion Profit as Debate Over Royal Finances Intensifies
Teenager Charged With Murder in Wales Following Death of 14-Year-Old Boy
Nottingham University Hospitals Maternity Failures Trigger Calls for Public Inquiry Into Patient Safety
EasyJet Rejects £4.9 Billion Takeover Offer From Castlelake but Keeps Door Open for Further Talks
Record Heatwave Triggers UK Transport and Infrastructure Strain as Heathrow Revises Passenger Forecast Downward
Ofgem Approves Sixteen Long-Duration Energy Storage Projects to Strengthen UK Grid Stability
Labour Government Faces Internal Tensions Over Cabinet Decisions and Net Zero Policy Direction
British Food and Drink Exports Fall to Decade Low Amid Trade Friction and US Tariffs
Great Britain Grid Operator Spends £10 Million to Stabilize Electricity Supply During Heatwave Demand Surge
UK Parliament Committee Calls for Urgent National Adaptation Strategy as Extreme Heat Strains Public Infrastructure
Record-Breaking Heatwave Pushes England’s National Health Service to Critical Incident Status as Hospitals Struggle With Surge in Emergencies
UK Government Launches Review of Voluntary National Insurance Contributions System
UK Planning Inspectorate Reports Key Infrastructure and Planning Milestones in Annual Review
UK Government Reviews Travel Expense Reimbursement Rates for Employers and Employees
Civil Nuclear Constabulary Launches National Digital Memorial for Officers Killed in Service
UK and US Expand Collaboration on Nuclear Fusion Research and Workforce Exchange
Environment Agency Secures £275,000 Enforcement Deal with Anglian Water Over Permit Breaches
Independent Inspector Flags Ongoing Failures in UK Home Office Border Case Management
UK Government Considers Zero VAT Rate on Land for Social Housing Development
Bank of England Reports Sharp Drop in Emissions and Warns on Climate-Driven Financial Risk
Consumer Confidence in the UK Falls at Fastest Quarterly Rate Since 2022
UK Borrowing Costs Rise Sharply on Gilt Markets Amid Fiscal and Political Concerns
UK Government Plans Legislation to Bring British Steel into Public Ownership
UK Government Secures £210 Million Nuclear Fuel Deal to Support Ukraine Energy Security
London Ambulance Service Reports Record Emergency Call Volume Amid Severe Heatwave
United Kingdom Faces Record June Heatwave as Temperatures Hit 36.7°C in Somerset
UK Financial Services Reform Debate Intensifies Over Ministerial Regulatory Powers
UK Energy Price Cap Rise Expected to Keep Inflation Above Target Through 2026
UK Biohacking and AI Wellness Trends Drive Surge in Personal Health Monitoring
×