London Daily

Focus on the big picture.
Tuesday, Jun 23, 2026

Ukraine crisis: Calls for clarity on refugee matching process

Ukraine crisis: Calls for clarity on refugee matching process

British people hoping to host Ukrainian refugees in their own homes need urgent clarity on how to do so, charities say.

More than 150,000 people have registered interest in the government's Homes for Ukraine scheme, which is due to launch fully on Friday.

But the visa process cannot be started until potential hosts have the names of specific refugees they want to help.

In the meantime charities say they have been "deluged" with calls from people wanting advice on finding a match.

Meanwhile, the government is warning potential hosts not to link up with refugees through informal channels, such as social media.

"Our advice would be to stick to community groups and councils as they've got the expertise," one member of the government's Department for Housing and Communities told the BBC.

The department said details about the matching up process would be published later.

Details of the online application process for Ukrainian nationals have been published, which say it is open to those who were living in Ukraine before 1 January 2022, plus their immediate family - including spouses and long-term partners, and children aged under 18.

The government says Ukrainians should not try to travel to the UK until they have received an official permission letter, which will allow them to board a plane or other transport to cross the border.

In Scotland the issue of matching hosts and refugees can be bypassed after the Scottish government was approved as a "super sponsor", which can be selected instead of an individual sponsor during the visa application.

First Minister Nicola Sturgeon said it meant refugees did not need to have a host UK family before coming to Scotland and could be housed in temporary accommodation before a longer-term arrangement is made.

Vadym Prystaiko, Ukraine's ambassador to the UK, said he was grateful to the 150,000 Britons who expressed interest in "opening up their hearts and sometimes homes" to Ukrainians, and "humbled" by their generosity.

He estimates between 100,000 and 200,000 Ukrainians will want to seek refuge in the UK.

Local councils are expected to be leaned on heavily to help support the refugees, and the government hopes charities, businesses and faith and community groups will help the effort to match people up.

About 120 Ukrainians have already registered with Robina Qureshi's refugee hosting programme, Room for Refugees - which also helps people fleeing many other countries.

But she says her charity's rigorous security checks and vetting processes are being slowed down by an inundation of calls and emails they're getting from members of the public seeking clarification about how to match up with a refugee.

"Right now every day is time wasted, and that's what I find quite upsetting," Ms Qureshi told the BBC.

She said she had been disturbed by some specific requests to "only host Ukrainians" rather than refugees of other nationalities who are also vulnerable.

Ms Qureshi said she appreciated the "goodwill" of those who had registered their interest with Homes for Ukraine, but added: "We haven't got the infrastructure to deal with inane comments and questions."

These people are among the millions of refugees heading from Ukraine to Poland


Other organisations that work with refugees have voiced confusion and reluctance to be involved in helping with the government scheme.

West London Welcome said it was not yet referring people to Homes for Ukraine because it was "not confident" in the government's vetting process.

And a spokeswoman for IMIX, working on behalf of Reset UK, said it was "unclear currently how this matching process will work".

Enver Solomon, chief executive of the Refugee Council, said the Ukraine sponsorship scheme was complex and "will inevitably be inaccessible to the most vulnerable refugees, such as unaccompanied children".

Calling for the government to waive visa requirements, he said: "A humanitarian crisis requires a speedy and compassionate response, not one that puts bureaucratic hurdles ahead of the immediate needs of people whose lives have been ripped apart."

He also criticised the "cruel and harmful" proposals in the Nationality and Borders Bill which would criminalise Ukrainians and other refugees who arrive in the UK without a visa.

Labour has welcomed the sponsorship scheme but urged the government to be more involved in the matching-up process.

"The biggest barriers are excessive bureaucracy and the DIY nature of this scheme," said Lisa Nandy, shadow levelling up and housing secretary.

"The government needs to cut unnecessary paperwork and play an active role in matching sponsors to refugees."

Newsletter

Related Articles

0:00
0:00
Close
UK Biotechnology Sector Receives Increased Public Funding to Support Regional Growth
Police Chiefs Update National Protest Management Guidelines Amid Rising Demonstration Activity
UK Aviation Regulator Expands Support for Regional Airports to Strengthen Domestic Routes
CMA Launches Investigation Into Retail Pricing Across UK Grocery Sector
UK Energy Operator Warns of Winter Supply Pressures Despite Stable Overall Grid Outlook
UK Research Council Expands Funding for Regional Biotechnology and Life Sciences Clusters
UK Compensation Scheme for Post Office Horizon Scandal Reaches 80 Percent Completion
Police Chiefs Issue Updated National Guidance on Managing Large Public Demonstrations
UK Expands Regional Airport Funding Scheme to Boost Domestic Connectivity
UK Competition Watchdog Launches Inquiry Into Grocery Pricing Practices
National Grid Warns of Tight Energy Management Needs During Upcoming Winter Peak Demand
UK Education Department Introduces National Standards for AI Use in Secondary Schools
UK High Court Clears North Sea Carbon Capture Project After Final Legal Challenge Fails
Northern Ireland Leaders Hold Emergency Talks on Trade Disruption Under Windsor Framework
Welsh Government Moves to Expand Social Housing in Response to Severe Affordability Pressures
UK Economy Sees Unexpected Rise in Business Investment in Second Quarter, ONS Data Shows
Scottish Government Unveils Multi-Billion Pound Investment Plan for Renewable Energy and Grid Expansion
UK and EU Agree Enhanced Defence Cooperation Pact Covering Intelligence and North Sea Security
Prime Minister Orders Independent Review of NHS Performance After Record Waiting Lists
Bank of England Holds Interest Rates at 5 Percent as Services Inflation Remains Persistent
UK Heatwave Disrupts Transport, Healthcare and Public Services as Red Weather Alerts Expand Nationwide
Barclays Warns of Growing Cyber Risk Divide Between Large UK Firms and Micro Businesses
European Defence Plans Including Ukraine Integration Prompt UK Strategic Reassessment
UK Equity Markets React as US–Iran Peace Roadmap Eases Oil Price Pressures
United Kingdom Expands Global Clean Energy Partnerships With Brazil, Morocco and Tanzania
Lord David Frost Urges Incoming UK Leadership to Abandon EU Regulatory Reset Strategy
Housing Groups Support Amendment to Strengthen Fire and Gas Safety Access Powers in Social Housing
South London NHS Estates Staff Ballot on Industrial Action Over Pay Structures in Hospital Maintenance Services
United Kingdom Government Invests £60 Million in AI Research Labs at Oxford and University College London
Barclays Cyber Security Report Highlights Rising Threat Exposure Among UK Small Businesses in AI-Driven Attacks
UK Met Office Heatwave Triggers Transport Warnings as Rail Operators Urge Cancellations Amid Infrastructure Strain
South London NHS Estates Workers Ballot for Strike Action Over Pay Disputes Across Major London Hospitals
Barclays Warns of Severe Cyber Security Gap Between Large Corporations and Small Businesses in the United Kingdom
United Kingdom Government Allocates £60 Million for Artificial Intelligence Research Laboratories at Oxford and UCL
National Health Service Approves Teplizumab Treatment to Delay Onset of Type One Diabetes in First European Rollout
Met Office Issues Rare Red Extreme Heat Warning Across London, South East and West Midlands as Transport and Health Systems Face Disruption
Prime Minister Keir Starmer Resigns After Labour Party Revolt Following Economic Stagnation and Local Election Losses
United Kingdom Economy Contracts for Second Consecutive Month as Private Sector Weakens and Job Loss Fears Rise
Taxpayer Support Grows for Higher Digital Levies on Multinational Tech Companies
Bank of England Signals Caution Over Inflation Despite Easing Energy Prices
Lloyds Banking Group Expands Artificial Intelligence Hiring Amid Sector-Wide Automation Shift
Film Producer Corporate Collapse Leaves Creditors Facing Unrecoverable Losses
UK Ten-Year Brexit Anniversary Highlights Ongoing Political and Economic Uncertainty
Nottingham Maternity Scandal Inquiry Reveals Systemic Failings in NHS Care
Met Office Heatwave Prompts Public Health Warnings Across United Kingdom
Concerns Rise Over Fiscal Stability as Political Uncertainty Weighs on UK Borrowing Costs
UK Taxpayers Back Higher Digital Taxes on Global Technology Firms, Survey Shows
Bank of England Holds Interest Rates Steady Amid Persistent Services Inflation
Reform UK and Opposition Leaders Call for General Election Following Starmer’s Departure
Ten Years After Brexit Referendum, UK Faces Ongoing Political Fragmentation and Economic Debate
×