London Daily

Focus on the big picture.
Monday, Aug 31, 2026

‘They ripped the life out of me’: ex-Post Office staff tell inquiry of stress of IT scandal

‘They ripped the life out of me’: ex-Post Office staff tell inquiry of stress of IT scandal

Former workers say they suffered depression and PTSD after being accused of financial wrongdoing

Former Post Office workers have broken down in tears recounting the depression and PTSD they suffered after being caught up in the organisation’s IT scandal.

More than 700 Post Office operators were prosecuted for theft and false accounting between 2000 and 2014 after the organisation’s flawed Horizon IT system incorrectly suggested there were financial shortfalls.

On Friday, former worker Jennifer O’Dell said she had considered killing herself and suffered from recurring night terrors. She was accused of stealing almost £10,000 from a post office in Cambridgeshire.

Speaking at the end of the first week of the independent inquiry into the scandal, O’Dell said she had researched how to take her own life, as well as suffering from depression and post-traumatic stress disorder (PTSD).

She said: “I went to some very dark places, extremely dark places. I even worked out how to commit suicide. I had to have anti-depressants. I had to have sleeping pills. I had night terrors where my husband had to wake me up. And it wasn’t just once every so often, it was two or three times a week. I had high blood pressure as well.

“After the court case in December, I suffered from PTSD and had to have counselling. That was awful. I hadn’t been at war. I hadn’t lost a limb. They caused that.”

O’Dell was suspended and, although not prosecuted, she said months of uncertainty left her expecting to “wake up to a court summons”.

She said: “I want those people brought to justice. I want them to be persecuted and that’s not at all like me. I want them to say: ‘Yes, we did it, we didn’t tell the truth on oath.’ I want them to say sorry.”

The inquiry also heard a written statement on behalf of Guy Vinall, who ran a post office in Funtington, near Chichester in West Sussex. He was threatened with prosecution when the Horizon system showed a £28,000 shortfall.

He ran the branch between 2004 and 2009 after taking over from his father, who had been manager for 20 years. They both took out loans to pay back the shortfall, thus avoiding prosecution. Vinall was sacked in January 2010.

In his statement, he told how he suffered a mental breakdown, turned to alcohol and attempted to kill himself several times before being admitted to a mental health institution.

The statement added: “Guy Vinall feels that he cannot ever be fully compensated for what the Post Office has done. He says that they have literally ripped the life out of me.”

Meanwhile, Linda Little, who started working for the Post Office when she was 16, said being accused of stealing “sent me crazy”. She said she paid more than £90,000 of her own money to cover the alleged shortfalls.

“The Post Office took everything from me. They ended my career which I had built from the age of 16 and I absolutely loved my job, I really did,” she said. “They took away my retirement plans and my daughter’s and nephew’s futures as they were going to take over the business from me.”

Susan Hazzleton. Her children were told in the playground their mother was a liar and a thief.


On Thursday, Susan Hazzleton, 68, said her children were taunted in the school playground when her Post Office branch in Chelmsford, Essex closed in 2001.

Her children were told their mother was a liar and a thief and that she was “the reason the village did not have a Post Office or shop any more”, Hazzleton said.

William Graham, 53, who managed the Riverhead sub-post office near Sevenoaks, was convicted for the concealment of supposed losses of £65,521 in January 2011 and received a suspended prison sentence. He was one of 39 former workers to have their convictions quashed by the court of appeal in April 2021.

Fighting back tears, Graham told the inquiry on Wednesday his conviction had left him feeling worthless. “I visited the area with my wife and we were basically told: ‘We shouldn’t be speaking to you, we shouldn’t talk to you, we shouldn’t be seen to be talking to you,’” he said.

Damian Owen, who managed a Post Office branch in Bangor, north Wales, was jailed for eight months after he was accused of stealing £25,000 as a result of computer errors. His conviction was quashed and he believes the former management should face charges.

He said: “I want there to be convictions, not only for the people who have perpetuated the whole conspiracy inside the Post Office; everyone from the top down who knew and was still pushing charges.”

The inquiry, which continues on Monday, expects to hear from about 60 former Post Office workers.

Newsletter

Related Articles

0:00
0:00
Close
London Science Museum Ends Long-Running BP Sponsorship
Scottish Homeowners Prepare Valuation Challenges Over Proposed Mansion Tax
UK Prosecutors Consider Charges Against Undercover Police in Spycops Scandal
James Cleverly Leaves Shadow Cabinet to Run for London Mayor
Avanti West Coast Drivers Agree 3.6% Pay Rise, Averting Strike Action
Allianz Explores £5 Billion Takeover of British Roadside Assistance Group AA
UK Government Retreats From Plan to Unfreeze Personal Income Tax Threshold
Northern Ireland Leaders Press UK Government for Sustainable Funding Settlement
UK Health Agency Warns Nationwide Salmonella Outbreak Could Worsen
NHS Warns Autism and ADHD Assessment Costs Have Become Unsustainable
UK Rejects Moratorium on AI Data Centres Despite Energy and Water Concerns
Thames Water Creditors Offer Government Golden Share in £10 Billion Rescue Plan
UK Warns Defence Executives of Russian Assassination and Sabotage Threats
Bank of England Holds Interest Rate at 3.75% Amid Inflation Risks
UK Restricts Early Prison Release for Serious Offenders as Jails Near Capacity
Genetic Study Finds Medieval Britain’s ‘Conquest Man’ Had Scandinavian Origins
Kemi Badenoch Plans Conservative Frontbench Reshuffle After Cleverly Departure
Nissan Sunderland Plant Highlighted as Key Economic Anchor for North East England
UK Arts Report Finds Women Face Persistent Barriers to Career Progression
Private Equity Consolidation of UK Veterinary Practices Raises Consumer Cost Concerns
South West Water Ranked Worst in England for Environmental Performance
British Train Drivers Secure 3.6% Pay Rise, Averting Strike Threat
UK Prosecutors Consider Charges Against Officers in Undercover Policing Scandal
James Cleverly Leaves Conservative Shadow Cabinet to Run for London Mayor
Allianz Explores £5 Billion Takeover of British Roadside Assistance Group AA
Bank of England Holds Interest Rate at 3.7% as Growth Stalls and Inflation Eases
UK Government Announces Electricity VAT Cut and £2 Bus Fare Cap
UK Officials Highlight 80 Years of Diplomatic Relations With Philippines
Heavy Rain Disrupts Parts of England After Weeks of Extreme Summer Heat
More Than 200 Extra Police Officers Deployed Across Cleveland After Violent Incidents
Burnham Meets Northern Ireland Leaders for Talks on Economy and Youth Employment
Burnham to Abstain From UK Assisted Dying Vote
NHS Leaders Warn of Severe Financial and Staffing Pressures Ahead of Autumn
UK Treasury Prepares October Budget as Defense and Public Spending Pressures Mount
Scottish Government Publishes Draft Bill for Second Independence Referendum
Royal Navy Tracks Russian Warships and Sanctioned Vessels in 72-Hour Operation
UK and Ukraine Agree AI-Focused Defense Technology Partnership
US Reportedly Weighs Falkland Islands Policy Shift to Pressure UK Over NATO Spending
UK Government Mobilizes Emergency Aid as British Nationals Remain Missing After Nepal Floods
UK Hospitality Industry Reports Stronger Summer Trading but Seeks Tax Relief
Reform UK Proposes £30 Tax Credit for Long HMRC Helpline Waits
Labour Debates Caps on Political Donations Ahead of Future Elections
England Accelerates Housing and Planning Reforms Amid Affordability Crisis
NHS Expands Walk-In Community Health Centers to 40 Locations
UK Regulators Expect Meta to Apply Stronger Child Safety Standards Globally
UK Groups Demand Faster Transport Decarbonization After Extreme Summer Weather
UK Launches 10,000 Work Experience Placements as Youth Unemployment Concerns Rise
UK Government Faces Difficult Autumn Budget Choices Over Defense, Spending and Taxes
UK Government Rejects Calls to Slow AI Data Center Expansion
IMF Raises UK Growth Forecast to 1% Despite Global Supply Chain Risks
×