London Daily

Focus on the big picture.
Sunday, Mar 08, 2026

‘They ripped the life out of me’: ex-Post Office staff tell inquiry of stress of IT scandal

‘They ripped the life out of me’: ex-Post Office staff tell inquiry of stress of IT scandal

Former workers say they suffered depression and PTSD after being accused of financial wrongdoing

Former Post Office workers have broken down in tears recounting the depression and PTSD they suffered after being caught up in the organisation’s IT scandal.

More than 700 Post Office operators were prosecuted for theft and false accounting between 2000 and 2014 after the organisation’s flawed Horizon IT system incorrectly suggested there were financial shortfalls.

On Friday, former worker Jennifer O’Dell said she had considered killing herself and suffered from recurring night terrors. She was accused of stealing almost £10,000 from a post office in Cambridgeshire.

Speaking at the end of the first week of the independent inquiry into the scandal, O’Dell said she had researched how to take her own life, as well as suffering from depression and post-traumatic stress disorder (PTSD).

She said: “I went to some very dark places, extremely dark places. I even worked out how to commit suicide. I had to have anti-depressants. I had to have sleeping pills. I had night terrors where my husband had to wake me up. And it wasn’t just once every so often, it was two or three times a week. I had high blood pressure as well.

“After the court case in December, I suffered from PTSD and had to have counselling. That was awful. I hadn’t been at war. I hadn’t lost a limb. They caused that.”

O’Dell was suspended and, although not prosecuted, she said months of uncertainty left her expecting to “wake up to a court summons”.

She said: “I want those people brought to justice. I want them to be persecuted and that’s not at all like me. I want them to say: ‘Yes, we did it, we didn’t tell the truth on oath.’ I want them to say sorry.”

The inquiry also heard a written statement on behalf of Guy Vinall, who ran a post office in Funtington, near Chichester in West Sussex. He was threatened with prosecution when the Horizon system showed a £28,000 shortfall.

He ran the branch between 2004 and 2009 after taking over from his father, who had been manager for 20 years. They both took out loans to pay back the shortfall, thus avoiding prosecution. Vinall was sacked in January 2010.

In his statement, he told how he suffered a mental breakdown, turned to alcohol and attempted to kill himself several times before being admitted to a mental health institution.

The statement added: “Guy Vinall feels that he cannot ever be fully compensated for what the Post Office has done. He says that they have literally ripped the life out of me.”

Meanwhile, Linda Little, who started working for the Post Office when she was 16, said being accused of stealing “sent me crazy”. She said she paid more than £90,000 of her own money to cover the alleged shortfalls.

“The Post Office took everything from me. They ended my career which I had built from the age of 16 and I absolutely loved my job, I really did,” she said. “They took away my retirement plans and my daughter’s and nephew’s futures as they were going to take over the business from me.”

Susan Hazzleton. Her children were told in the playground their mother was a liar and a thief.


On Thursday, Susan Hazzleton, 68, said her children were taunted in the school playground when her Post Office branch in Chelmsford, Essex closed in 2001.

Her children were told their mother was a liar and a thief and that she was “the reason the village did not have a Post Office or shop any more”, Hazzleton said.

William Graham, 53, who managed the Riverhead sub-post office near Sevenoaks, was convicted for the concealment of supposed losses of £65,521 in January 2011 and received a suspended prison sentence. He was one of 39 former workers to have their convictions quashed by the court of appeal in April 2021.

Fighting back tears, Graham told the inquiry on Wednesday his conviction had left him feeling worthless. “I visited the area with my wife and we were basically told: ‘We shouldn’t be speaking to you, we shouldn’t talk to you, we shouldn’t be seen to be talking to you,’” he said.

Damian Owen, who managed a Post Office branch in Bangor, north Wales, was jailed for eight months after he was accused of stealing £25,000 as a result of computer errors. His conviction was quashed and he believes the former management should face charges.

He said: “I want there to be convictions, not only for the people who have perpetuated the whole conspiracy inside the Post Office; everyone from the top down who knew and was still pushing charges.”

The inquiry, which continues on Monday, expects to hear from about 60 former Post Office workers.

Newsletter

Related Articles

0:00
0:00
Close
UK Dentists Returned £1.3 Billion to Government as Shift Toward Private Care Accelerates
Expert Warns UK Must Build Emergency Food Stockpiles to Prepare for Climate Shocks or War
UK Plans Charter Flight to Evacuate British Nationals from Gulf as Regional Conflict Disrupts Air Travel
Families of Zimbabwe’s Liberation Fighters Call on Britain to Help Locate Skulls Taken During Colonial War
Iran’s Ambassador Warns Britain to ‘Be Very Careful’ Over Deeper Role in Expanding Middle East War
UK Military Leadership Defends Britain’s Defensive Role in Expanding Middle East Conflict
Four U.S. Strategic Bombers Arrive in Britain as Iran War Intensifies
Soham Murderer Ian Huntley Dies After Violent Attack in High-Security Prison
UK Lawmakers and Experts Condemn Scale of Overseas Human Remains Held in British Museums
Royal Navy Aircraft Carrier HMS Prince of Wales Placed on Standby for Potential Deployment
United Kingdom Confirms U.S. Military Using British Bases for Operations Targeting Iranian Missile Sites
Starmer Defends UK Role in Iran Conflict After Renewed Criticism from President Trump
Blue Owl Reveals £36 Million Exposure After Collapse of UK Lender Serving Wealthy Clients
UK Asylum Reform Plan Triggers Fierce Debate Over Border Control and Humanitarian Impact
US Stealth Bombers Head to UK Base as Trump Issues Stark Warning to Iran
UK Deputy Prime Minister Says Legal Case Could Exist for British Strikes on Iranian Missile Sites
Investigators Link Mysterious Parcel Fires Across Europe to Russian Intelligence Operation
Debate Intensifies Over Britain’s Legal Justification for US Military Operations Launched From UK Bases
Britain Faces Heightened Energy Price Risks as Iran-Linked Tensions Threaten Global Oil and Gas Supplies
British Counter-Terror Police Arrest Four Suspected of Spying on Jewish Community for Iran
Axel Springer Agrees $770 Million Deal to Acquire Britain’s Daily Telegraph
Iceland Supermarket Drops Trademark Challenge Against Icelandic Government in Long-Running Naming Dispute
UK Defence Secretary Visits Cyprus Following Scrutiny of Britain’s Response to Drone Attacks
Questions Grow Over Britain’s Military Readiness as Response to Iran Conflict Draws Scrutiny
UK Offers Failed Asylum Seeker Families Up to Forty Thousand Pounds to Leave Voluntarily
Saharan Dust Could Bring ‘Blood Rain’ to Parts of the UK as Weather Systems Shift
UK Deploys Additional Typhoon Fighter Jets to Qatar and Helicopters to Cyprus Amid Rising Middle East Tensions
Experts Urge Britain to Accelerate Renewable Energy Push as Global Conflicts Drive Up Costs
British Public Shows Strong Reluctance to Join Wider War in Iran
First UK Evacuation Flight Departs Middle East After Lengthy Delay
United Kingdom Imposes New Visa Requirements on Travelers from St. Lucia and Nicaragua
Iran Conflict Strains U.S.–U.K. Alliance as Trump and Starmer Clash Over Military Strategy
UK Interest Rates Could Rise Above Four Percent Again if Energy Shock Continues, Think Tank Warns
Starmer Defends Britain’s Iran Strategy as Badenoch Urges Stronger Military Support
Labour MP Says She Saw No Sign Husband Broke Law After Arrest in China Espionage Investigation
UK Jobless Rate Overtakes Italy’s for First Time in Years as Labour Market Weakens
United Kingdom Suspends Student Visas for Four Countries in Unprecedented Immigration Move
Campaigners Warn UK Student Visa Ban Could Push Migrants Toward Dangerous Channel Crossings
First U.K. Charter Flight for Stranded Nationals Set to Depart Oman Amid Middle East Crisis
France and United Kingdom Deploy Warships to Eastern Mediterranean as Middle East Conflict Escalates
U.K. Arrests Three Men Including Lawmaker’s Partner in Suspected China Espionage Investigation
Trump Says UK–US ‘Special Relationship’ Is Diminished Amid Middle East Dispute
UK Economic Forecasts Face Fresh Strain from Middle East Conflict and Rising Energy Costs
UK Reaffirms Close US Ties After Trump’s Public Criticism
Reeves Stresses Stability and Fiscal Discipline in UK Budget Update as Growth Outlook Shifts
UK Deploys Royal Navy Destroyer HMS Dragon to Cyprus After Drone Strike on RAF Base
Green Party Surges Past Labour in New UK Poll as Traditional Party Support Crumbles
Majority of Britons Oppose U.S. Use of UK Military Bases in Iran Conflict
UK Intensifies Evacuation Efforts from Oman, Working with Airlines to Boost Flight Capacity
Trump Condemns UK and Spain in Unusually Sharp Rift Over Iran Military Action
×