London Daily

Focus on the big picture.
Monday, Sep 21, 2026

‘They ripped the life out of me’: ex-Post Office staff tell inquiry of stress of IT scandal

‘They ripped the life out of me’: ex-Post Office staff tell inquiry of stress of IT scandal

Former workers say they suffered depression and PTSD after being accused of financial wrongdoing

Former Post Office workers have broken down in tears recounting the depression and PTSD they suffered after being caught up in the organisation’s IT scandal.

More than 700 Post Office operators were prosecuted for theft and false accounting between 2000 and 2014 after the organisation’s flawed Horizon IT system incorrectly suggested there were financial shortfalls.

On Friday, former worker Jennifer O’Dell said she had considered killing herself and suffered from recurring night terrors. She was accused of stealing almost £10,000 from a post office in Cambridgeshire.

Speaking at the end of the first week of the independent inquiry into the scandal, O’Dell said she had researched how to take her own life, as well as suffering from depression and post-traumatic stress disorder (PTSD).

She said: “I went to some very dark places, extremely dark places. I even worked out how to commit suicide. I had to have anti-depressants. I had to have sleeping pills. I had night terrors where my husband had to wake me up. And it wasn’t just once every so often, it was two or three times a week. I had high blood pressure as well.

“After the court case in December, I suffered from PTSD and had to have counselling. That was awful. I hadn’t been at war. I hadn’t lost a limb. They caused that.”

O’Dell was suspended and, although not prosecuted, she said months of uncertainty left her expecting to “wake up to a court summons”.

She said: “I want those people brought to justice. I want them to be persecuted and that’s not at all like me. I want them to say: ‘Yes, we did it, we didn’t tell the truth on oath.’ I want them to say sorry.”

The inquiry also heard a written statement on behalf of Guy Vinall, who ran a post office in Funtington, near Chichester in West Sussex. He was threatened with prosecution when the Horizon system showed a £28,000 shortfall.

He ran the branch between 2004 and 2009 after taking over from his father, who had been manager for 20 years. They both took out loans to pay back the shortfall, thus avoiding prosecution. Vinall was sacked in January 2010.

In his statement, he told how he suffered a mental breakdown, turned to alcohol and attempted to kill himself several times before being admitted to a mental health institution.

The statement added: “Guy Vinall feels that he cannot ever be fully compensated for what the Post Office has done. He says that they have literally ripped the life out of me.”

Meanwhile, Linda Little, who started working for the Post Office when she was 16, said being accused of stealing “sent me crazy”. She said she paid more than £90,000 of her own money to cover the alleged shortfalls.

“The Post Office took everything from me. They ended my career which I had built from the age of 16 and I absolutely loved my job, I really did,” she said. “They took away my retirement plans and my daughter’s and nephew’s futures as they were going to take over the business from me.”

Susan Hazzleton. Her children were told in the playground their mother was a liar and a thief.


On Thursday, Susan Hazzleton, 68, said her children were taunted in the school playground when her Post Office branch in Chelmsford, Essex closed in 2001.

Her children were told their mother was a liar and a thief and that she was “the reason the village did not have a Post Office or shop any more”, Hazzleton said.

William Graham, 53, who managed the Riverhead sub-post office near Sevenoaks, was convicted for the concealment of supposed losses of £65,521 in January 2011 and received a suspended prison sentence. He was one of 39 former workers to have their convictions quashed by the court of appeal in April 2021.

Fighting back tears, Graham told the inquiry on Wednesday his conviction had left him feeling worthless. “I visited the area with my wife and we were basically told: ‘We shouldn’t be speaking to you, we shouldn’t talk to you, we shouldn’t be seen to be talking to you,’” he said.

Damian Owen, who managed a Post Office branch in Bangor, north Wales, was jailed for eight months after he was accused of stealing £25,000 as a result of computer errors. His conviction was quashed and he believes the former management should face charges.

He said: “I want there to be convictions, not only for the people who have perpetuated the whole conspiracy inside the Post Office; everyone from the top down who knew and was still pushing charges.”

The inquiry, which continues on Monday, expects to hear from about 60 former Post Office workers.

Newsletter

Related Articles

0:00
0:00
Close
British Museum Faces Questions Over Peter Thiel’s Private Bayeux Tapestry Viewing
Earl Spencer Memoir Excerpts Renew Public Debate Over Diana’s Death
Liberal Democrats Gather in Brighton for Autumn Conference
Mothercare Shares Plunge as Middle East Store Closures Threaten Long-Term Solvency
Kent Police Treat Folkestone Hotel Fire as Suspicious
Caribbean Governments Advance Reparations Campaign Seeking Engagement With Britain
Scottish Labour Leader Backs Rosebank and Jackdaw North Sea Projects
FCA Urges Young Adults to Trace £1.5 Billion in Unclaimed Child Trust Funds
UK Competition Regulator Opens Inquiry Into McCormick-Unilever Foods Deal
Public Inquiry Into Tees, Esk and Wear Valleys Mental Health Failings Set to Begin
Nigel Farage Looks to US Immigration Enforcement Model for UK Border Policy
Chiltern Railways Moves Into Public Ownership
Security Review Raises Concerns Over Sensitive UK Police Data Stored on Microsoft Cloud
Burnham Government Warns of Difficult Autumn Budget as Fiscal Headroom Narrows
Bank of England Holds Rates at 3.75% as Inflation Rises to 3.1%
Ed Sheeran Tour Faces Backlash After Macklemore Is Removed Over Pro-Palestinian Remarks
Vandalism of Traffic Cameras Intensifies Across Parts of England
Nearly 300 Evacuated as Fire Hits Grand Burstin Hotel in Folkestone
King Charles Warns AI Executives About Risks From Uncontrolled Technology
Church of England Apologises for Role in Historical Forced Adoption Practices
UK Debate Over Online Speech Intensifies After Arrest Figures Draw Scrutiny
Oxfordshire Village Holds Symbolic Independence Vote Over Asylum Accommodation Plan
Nigel Farage and Richard Tice Sue National Crime Agency Over Alleged Banking Data Leaks
Apple Introduces Stricter Age Checks for UK Accounts
BBC Cash Reserves Fall 66% to £125 Million as Broadcaster Restructures
McLaren Announces £500 Million UK Investment and Plans 1,000 Jobs
Green Party Wins Historic Gorton and Denton By-Election as Labour Falls to Third
Burnham Government Prepares October Budget Under Growing Fiscal Pressure
UK Energy Suppliers Pull Fixed-Price Deals as Wholesale Markets Turn More Volatile
Bank of England Holds Rates at 3.75% as Middle East Energy Shock Raises Inflation Risks
Addison Lee Founder Loses £20 Million UK Tax Tribunal Case
BrewDog Creditors Face Losses on About £190 Million of Debt
Harrods Seeks to Recover Abuse Compensation Costs From Mohamed Al Fayed’s Estate
Ed Davey Targets Reform UK as Liberal Democrat Conference Opens
Great Britain Retail Sales Rise 0.5% in August
NHS England Approves Life-Extending Treatment for Incurable Breast Cancer
Proposals to Limit NHS ADHD Diagnoses Draw Criticism From Patient Groups
Resolution Foundation Warns of Housing Cost Crunch for Low-Income UK Families
BBC Cash Reserves Fall to Decade Low as Annual Deficit Reaches £121 Million
Millisecond Software Error Triggered Major UK Air Traffic Control Disruption
Twenty Women Underwent Unnecessary Mastectomies During NHS Cancer Care
Sensitive UK Police Data Found Vulnerable to Access by Foreign Actors
British Steel Faces Renewed Pressure for a Long-Term Financial Plan
MPs Urge Government to End Thames Water Restructuring Talks With U.S. Hedge Funds
Andy Burnham Warns of Difficult UK Budget Choices as Inflation Returns to 3.1%
England Tightens School Food Standards With Restrictions on Deep-Fried and High-Sugar Foods
Oxfordshire Village Votes Symbolically to Leave UK Over Proposed Asylum Centre
Michael Marra Elected Leader of Scottish Labour
BBC Cash Reserves Fall Sharply as Financial Pressures Mount
George Osborne Calls for UK to Rejoin EU Customs Union
×