London Daily

Focus on the big picture.
Friday, Nov 07, 2025

The unseen key workers keeping things going

While much of the nation stays at home during lockdown, armies of people are working so that our toilets still flush and our lights switch on. Meet just a few of the unseen heroes we have to thank for the essential services many of us take for granted.

Charlotte Cottam finds and fixes breakdowns in the sewage system to keep our toilets working.

"My job is very important as I maintain wastewater pumping," said the electrical network asset engineer for United Utilities.

"I think people forget that water and wastewater isn't provided and taken away without key workers.

The 26-year-old from Wirral in Merseyside often works on electrical equipment in boxes at the side of the road. With so many more people working from home residential areas can be much busier, she said.

"Pumping stations are also taking more business during the day due to people flushing the toilet more in their homes," she said.

"There are thousands of pumps which keep the waste water moving around the system. If the waste water stops flowing, it can back-up in the pipes and overflow, and no-one wants that.

"The drier weather has helped us though, reducing breakdowns that sometimes occur during heavy rain when sewer flows are high."

Khalil Aden Abdi is the chairman of Bristol Horn Youth Concern which helps disadvantaged young people and their families.

"We are working with the Black South West Network and Muslim4Bristol group to deliver food parcels," he said.

"We are also distributing coronavirus information leaflets in multiple languages to make sure everyone understands how to stay safe.

"One local charity has supplied iPads for free to families through us. The gift has been a lifeline for them."

Before lockdown BHYC ran football and basketball classes to keep young people active.

"Now we are running mentoring services, a WhatsApp group and one-to-one phone support to make sure the young people we work with maintain their health and wellbeing and stick to the government guidelines.

"We are reducing the frequency and size of young people in crowds on the streets by giving practical advice on structuring the day.

"We are also raising awareness of Covid-19 and its implications within the BAME communities in Bristol."

Daisy Fellowes helps 18 to 35-year-olds living in supported accommodation to cope during lockdown.

"I work with people who need help with things like managing their tenancy, budgeting and benefits," said the senior project worker at YMCA DownsLink.

"They may have come out of care, or be recovering from addiction or have found themselves homeless after a family or relationship breakdown.

"The main struggle we've had during lockdown is not being able to visit our guys as much as we would like."

Daisy and colleague Hayley Rootes are regularly phoning every one of their 77 residents in Hastings and St Leonards-on-Sea.

"It's very difficult for people's mental health and wellbeing when you don't live with your family and friends," said the 28-year-old.

The pair have made trips to food banks and delivered hampers of cleaning products and essentials.

"My brother Ryan has moved in with me to protect our grandparents who he was living with," said Ms Fellowes.

"He is an electrical engineer so he supports the production department which make gas analytical equipment to go into respirators and other medical equipment."

Betsalel Meisner is the owner of New York Laundrette in Salford which has remained open throughout lockdown.

"Our trade has changed overnight," said the father of three, who collects washing from people who are self-isolating.

"We used to have plenty of students and tourists using our self-service. Now it is mostly locals and especially NHS workers.

"People have been very grateful that we stayed open," he said. "Not everyone has a washing machine and people seemed very happy we were here for them."

Inside the laundrette, Mr Meisner has removed chairs, regularly cleans all surfaces and only allows two people in at a time.

"The only time we closed was Passover, and it is important to be together as a Jewish family even though we haven't been able to go to the synagogue," he said.

"I could have shut down and furloughed my two staff but I know they would prefer to be working and I prefer to be working."

Dan Falvey looks after the equipment needed to keep power going to our homes.

The senior store keeper for Western Power Distribution said engineers had been responding to power cuts and carrying out essential work during lockdown.

He oversees a team of 18 at one of the company's central hubs, distributing the 3,500 different items needed to mend power cuts and maintain power supplies.

"Our area stretches from Retford and Stoke, down to Milton Keynes, across to Banbury and Gloucester, and Skegness on the east coast.

"In addition to the normal stock lines that are still coming in and going out, we have also had to source additional protective measures such as gloves, overshoes, coveralls and soap.

"When you take into account sizing, there are almost 100 new [items] that we are distributing every day to ensure customers and frontline staff stay safe."

Newsletter

Related Articles

0:00
0:00
Close
On the Road to the Oscars? Meghan Markle to Star in a New Film
A Vote Worth a Trillion Dollars: Elon Musk’s Defining Day
AI Researchers Claim Human-Level General Intelligence Is Already Here
President Donald Trump Challenges Nigeria with Military Options Over Alleged Christian Killings
Nancy Pelosi Finally Announces She Will Not Seek Re-Election, Signalling End of Long Congressional Career
UK Pre-Budget Blues and Rate-Cut Concerns Pile Pressure on Pound
ITV Warns of Nine-Per-Cent Drop in Q4 Advertising Revenue Amid Budget Uncertainty
National Grid Posts Slightly Stronger-Than-Expected Half-Year Profit as Regulatory Investments Drive Growth
UK Business Lobby Urges Reeves to Break Tax Pledges and Build Fiscal Headroom
UK to Launch Consultation on Stablecoin Regulation on November 10
UK Savers Rush to Withdraw Pension Cash Ahead of Budget Amid Tax-Change Fears
Massive Spoilers Emerge from MAFS UK 2025: Couple Swaps, Dating App Leaks and Reunion Bombshells
Kurdish-led Crime Network Operates UK Mini-Marts to Exploit Migrants and Sell Illicit Goods
UK Income Tax Hike Could Trigger £1 Billion Cut to Scotland’s Budget, Warns Finance Secretary
Tommy Robinson Acquitted of Terror-related Charge After Phone PIN Dispute
Boris Johnson Condemns Western Support for Hamas at Jewish Community Conference
HII Welcomes UK’s Westley Group to Strengthen AUKUS Submarine Supply Chain
Tragedy in Serbia: Coach Mladen Žižović Collapses During Match and Dies at 44
Diplo Says He Dated Katy Perry — and Justin Trudeau
Dick Cheney, Former U.S. Vice President, Dies at 84
Trump Calls Title Removal of Andrew ‘Tragic Situation’ Amid Royal Fallout
UK Bonds Rally as Chancellor Reeves Briefs Markets Ahead of November Budget
UK Report Backs Generational Smoking Ban Ahead of Tobacco & Vapes Bill Review
UK’s Domino’s Pizza Group Reports Modest Like-for-Like Sales Growth in Q3
UK Supplies Additional Storm Shadow Missiles to Ukraine as Trump Alleges Russian Underground Nuclear Tests
High-Profile Broodmare Puca Sells for Five Million Dollars at Fasig-Tipton ‘Night of the Stars’
Wilt Chamberlain’s One-of-a-Kind ‘Searcher 1’ Supercar Heads to Auction
Erling Haaland’s Remarkable Run: 13 Premier League Goals in 10 Matches and Eyes on History
UK Labour Peer Warns of Emerging ‘Constituency for Hating Jews’ in Britain
UK Home Secretary Admits Loss of Border Control, Warns Public Trust at Risk
President Trump Expresses Sympathy for UK Royal Family After Title Stripping of Prince Andrew
Former Prince Andrew to Lose His Last Military Title as King Charles Moves to End His Public Role
King Charles Relocates Andrew to Sandringham Estate and Strips Titles Amid Epstein Fallout
Two Arrested After Mass Stabbing on UK Train Leaves Ten Hospitalised
Glamour UK Says ‘Stay Mad Jo x’ After Really Big Rowling Backlash
Former Prince Prince Andrew Faces Possible U.S. Congressional Appearance Over Jeffrey Epstein Inquiry
UK Faces £20 Billion Productivity Shortfall as Brexit’s Impact Deepens
UK Chancellor Rachel Reeves Eyes New Council-Tax Bands for High-Value Homes
UK Braces for Major Storm with Snow, Heavy Rain and Winds as High as 769 Miles Wide
U.S. Secures Key Southeast Asia Agreements to Reshape Rare Earth Supply Chains
US and China Agree One-Year Trade Truce After Trump-Xi Talks
BYD Profit Falls 33 % as Chinese EV Maker Doubles Down on Overseas Markets
US Philanthropists Shift Hundreds of Millions to UK to Evade Regulatory Uncertainty in Trump Era
Israeli Energy Minister Delays $35 Billion Gas Export Agreement with Egypt
King Charles Strips Prince Andrew of Titles and Royal Residence
Trump–Putin Budapest Summit Cancelled After Moscow Memo Raises Conditions for Ukraine Talks
Amazon Shares Soar 11% as Cloud Business Hits Fastest Growth Since 2022
Credit Markets Flooded with More Than $200 Billion of AI-Linked Debt Issuance
U.S. Treasury Secretary Scott Bessent Says China Made 'a Real Mistake' by Threatening Rare-Earth Exports
Report Claims Nearly Two Billion Dollars in Foreign Charity Funds Flowed into U.S. Advocacy Groups
×