London Daily

Focus on the big picture.
Thursday, Apr 09, 2026

The unseen key workers keeping things going

While much of the nation stays at home during lockdown, armies of people are working so that our toilets still flush and our lights switch on. Meet just a few of the unseen heroes we have to thank for the essential services many of us take for granted.

Charlotte Cottam finds and fixes breakdowns in the sewage system to keep our toilets working.

"My job is very important as I maintain wastewater pumping," said the electrical network asset engineer for United Utilities.

"I think people forget that water and wastewater isn't provided and taken away without key workers.

The 26-year-old from Wirral in Merseyside often works on electrical equipment in boxes at the side of the road. With so many more people working from home residential areas can be much busier, she said.

"Pumping stations are also taking more business during the day due to people flushing the toilet more in their homes," she said.

"There are thousands of pumps which keep the waste water moving around the system. If the waste water stops flowing, it can back-up in the pipes and overflow, and no-one wants that.

"The drier weather has helped us though, reducing breakdowns that sometimes occur during heavy rain when sewer flows are high."

Khalil Aden Abdi is the chairman of Bristol Horn Youth Concern which helps disadvantaged young people and their families.

"We are working with the Black South West Network and Muslim4Bristol group to deliver food parcels," he said.

"We are also distributing coronavirus information leaflets in multiple languages to make sure everyone understands how to stay safe.

"One local charity has supplied iPads for free to families through us. The gift has been a lifeline for them."

Before lockdown BHYC ran football and basketball classes to keep young people active.

"Now we are running mentoring services, a WhatsApp group and one-to-one phone support to make sure the young people we work with maintain their health and wellbeing and stick to the government guidelines.

"We are reducing the frequency and size of young people in crowds on the streets by giving practical advice on structuring the day.

"We are also raising awareness of Covid-19 and its implications within the BAME communities in Bristol."

Daisy Fellowes helps 18 to 35-year-olds living in supported accommodation to cope during lockdown.

"I work with people who need help with things like managing their tenancy, budgeting and benefits," said the senior project worker at YMCA DownsLink.

"They may have come out of care, or be recovering from addiction or have found themselves homeless after a family or relationship breakdown.

"The main struggle we've had during lockdown is not being able to visit our guys as much as we would like."

Daisy and colleague Hayley Rootes are regularly phoning every one of their 77 residents in Hastings and St Leonards-on-Sea.

"It's very difficult for people's mental health and wellbeing when you don't live with your family and friends," said the 28-year-old.

The pair have made trips to food banks and delivered hampers of cleaning products and essentials.

"My brother Ryan has moved in with me to protect our grandparents who he was living with," said Ms Fellowes.

"He is an electrical engineer so he supports the production department which make gas analytical equipment to go into respirators and other medical equipment."

Betsalel Meisner is the owner of New York Laundrette in Salford which has remained open throughout lockdown.

"Our trade has changed overnight," said the father of three, who collects washing from people who are self-isolating.

"We used to have plenty of students and tourists using our self-service. Now it is mostly locals and especially NHS workers.

"People have been very grateful that we stayed open," he said. "Not everyone has a washing machine and people seemed very happy we were here for them."

Inside the laundrette, Mr Meisner has removed chairs, regularly cleans all surfaces and only allows two people in at a time.

"The only time we closed was Passover, and it is important to be together as a Jewish family even though we haven't been able to go to the synagogue," he said.

"I could have shut down and furloughed my two staff but I know they would prefer to be working and I prefer to be working."

Dan Falvey looks after the equipment needed to keep power going to our homes.

The senior store keeper for Western Power Distribution said engineers had been responding to power cuts and carrying out essential work during lockdown.

He oversees a team of 18 at one of the company's central hubs, distributing the 3,500 different items needed to mend power cuts and maintain power supplies.

"Our area stretches from Retford and Stoke, down to Milton Keynes, across to Banbury and Gloucester, and Skegness on the east coast.

"In addition to the normal stock lines that are still coming in and going out, we have also had to source additional protective measures such as gloves, overshoes, coveralls and soap.

"When you take into account sizing, there are almost 100 new [items] that we are distributing every day to ensure customers and frontline staff stay safe."

Newsletter

Related Articles

0:00
0:00
Close
Meghan Markle’s Planned Australia Appearance Sparks Fresh Speculation
Starmer Warns Sustained Effort Needed to Ensure US–Iran Ceasefire Holds
UK to Partner with Shipping Industry to Rebuild Confidence in Strait of Hormuz, Cooper Says
UK Interest Rate Expectations Ease Following US–Iran Ceasefire Agreement
Starmer Signals Major Effort Needed to Fully Reopen Strait of Hormuz During Gulf Visit
UK Fuel Prices Face Ongoing Volatility Amid Global Pressures and Domestic Factors
Kanye West’s Planned Italy Festival Appearance Draws Debate After UK Entry Ban
Smuggling Routes Shift Toward Belgium as Migrant Crossings to UK Evolve
Ceasefire Offers Potential Relief for UK Fuel and Food Prices Amid Ongoing Uncertainty
Iran Conflict Raises Questions Over UK’s Global Influence and Military Preparedness
Senator McConnell Visits Kentucky to Highlight Federal Investment in Local Projects
Kanye West Barred from Entering UK as Legal Grounds Come into Focus
UK Denies Visa to Kanye West After Sponsors Withdraw from Wireless Festival
Trump-Era Forest Service Restructuring Leads to Closure of UK Lab Focused on Kentucky Woodland Health
Foreign Students in the UK Describe Harsh Living Conditions and Financial Pressures
Reform UK Proposes Visa Restrictions on Nations Pursuing Reparations Claims
Public Reaction Divides Over UK Decision to Bar Kanye West
Calls Grow for UK to Review US Base Access Following Concerns Over Escalating Rhetoric
UK Indicates It Will Not Permit Use of Its Bases for Potential US Strikes on Iran’s Energy Infrastructure
UK Prime Minister Defends Decision to Bar Kanye West, Questions Festival Booking
UK Accelerates Efforts to Harmonise Medical Technology Rules with United States
Wireless Festival Cancelled After Kanye West Denied Entry to the United Kingdom
Australia’s most decorated living soldier was arrested at Sydney Airport and charged with five counts of war-crime murder for the killing of unarmed Afghan civilians
The CIA’s Secret Technology That Can Find You by Your Heartbeat Successfully Locates Downed Airman
Operation Europe: Trump Deploys Vance to Hungary to Save the EU
King Charles Faces Criticism From Some UK Christians Over Absence of Easter Message
Former UK Defence Secretary Raises Concerns Over Ability to Counter Iran Missile Threat
UK Signals Non-Involvement in Iran Conflict as Trump Reasserts Firm Deterrence Stance
US and UK Strengthen Medical Device Cooperation Following Tariff Removal
Trump Backs Steve Hilton for California Governor, Highlighting Reform Agenda
UK Seeks Closer Ties With Anthropic as AI Policy Divergence Emerges Across Atlantic
Experts Warn of Evolving Extremism After Teens Arrested in UK Ambulance Arson Case
UK Convenes Talks to Safeguard Shipping Through Strait of Hormuz After Conflict Escalation
Trump Highlights Strong Leadership in Critique of UK Stance on Iran
UK Authorities Review Kanye West’s Entry Status Following Festival Backlash
UK Considers Deploying Aircraft Carrier for US Independence Day Celebrations Amid Renewed Transatlantic Focus
United Kingdom Moves to Attract AI Firm Anthropic Amid Tensions with US Defense Officials
RAF Intercepts Iranian Drones in Middle East to Defend Allied Security Interests
Labour Signals Shift on Foie Gras and Fur Restrictions to Advance EU Trade Talks
Seven Arrested Near RAF Base as UK Authorities Respond to Protest Activity
Economic Pressures Mount as Analysts Warn UK Growth Is Being Constrained by Policy Burdens
UK Green Party’s Push for Church-State Separation Sparks Debate Over National Identity
Strategic Island Emerges as Growing Challenge for United States and United Kingdom Defense Planning
Pepsi Pulls Sponsorship from UK Festival Following Backlash Linked to Kanye West
Signs Emerge of Declining Enthusiasm for Social Media in the United Kingdom
Security Alert Raised Ahead of Meghan Markle’s Planned Visit to Australia
UK Food Halls Defy Hospitality Slowdown, Emerging as Bright Spot in Challenging Market
UK Sets Firm Conditions for Military Action, Insisting on Legal Mandate and Clear Strategy
UK Medicines Regulator Launches Probe into Peptide Clinics Over Health Claims
New North Sea Drilling Unlikely to Significantly Cut UK Gas Imports, Analysis Finds
×