London Daily

Focus on the big picture.
Thursday, Apr 09, 2026

Ten days of Twitter chaos

Ten days of Twitter chaos

Elon Musk has a reputation for being an erratic, but brilliant business leader. In his first 10 days as Twitter boss, we have seen more of the former than the latter.

Twitter has long been thought of by Silicon Valley investors as poorly run - but with bags of potential.

Mr Musk enticed his rich friends to invest with an argument that Twitter - in the hands of someone who knew what they were doing - could be great. Free speech would abound and profits would follow.

But the first 10 days as boss has exposed Mr Musk's lack of experience at running a social media company.

It was all smiles when he took over, tweeting: "The Bird is Freed."

However, Mr Musk's initial set of policies seemed at odds with his utterances in the summer.

Whereas he had said he was a "free speech absolutist" and Donald Trump would be allowed on to the platform - he now argued that a "council" would be set up full of "diverse" voices to decide on controversial moderation decisions and permanent suspensions.

Mr Musk was announcing a policy that looked very similar to Facebook's - which has an "oversight board" for these issues.

He also said in the short term that moderation policy would not be altered.

But he did announce one big change - to Twitter's verification system.

The platform will charge users who want a blue tick verified account $8 (£7) a month, after initial reports of a $20 monthly fee were met with complaints by some celebrities, including author Stephen King.

This price reduction may have already been decided, but it gave the impression that the pricing had not been thought through, and that famous users were dictating the policy.


Subscription route to profit


There were other criticisms too.

The policy was due to be implemented in a few days. Anyone could pay to get verified and not only would they receive a blue tick, but they would also have priority in replies, mentions and search. In other words, accounts could now pay for prestige - and to be amplified on the platform.

The policy announcement instantly raised questions about authenticity and fairness. Content would now float above others because the user had paid their monthly sub.

Mr Musk said his policy was a way of addressing Twitter's bot problem. Mass verification would weed out spam accounts. But this was also about money - he believes a subscription model for Twitter is a route to profit.

Others raised questions about what opening up the verification process would do to the spread of disinformation.

With verification open to anyone, how would Twitter be able to confirm everyone was who they said they were?

With the US midterms around the corner, some worried that people could pretend to be election co-ordinators or journalists, and spread voter disinformation.

It seemed obvious that a lot of human resources would be needed to adequately verify the expected flood of new accounts. with any of Twitter's 300 million daily active users able to apply.

During his first week, Mr Musk had reportedly asked managers to draw up lists of employees to release.

On Thursday - fewer than seven days after Mr Musk officially bought the company - staff were emailed saying their jobs were under threat. About half of Twitter's 7,500 employees were then released.

That huge cull in staff raised more than a few eyebrows. Why pay $44bn for a company and then sack half the staff?

The timing also seemed strange - how had an appraisal of who to fire been drawn up so fast?

Employees were told that they would receive an email by 16:00 GMT on Friday for official confirmation, but for many it never arrived.

Simon Balmain, a senior community manager who had been logged out of his Twitter account, told the BBC he was in "limbo".

Twitter's offices were reportedly locked to all employees, except for those in mission-critical jobs. Staff were locked out of their accounts en masse. Few knew what was going on.

Instantly, questions were raised about moderation. How could Twitter take down disinformation and hate speech on its platform with so many staff released?

On Friday evening, Twitter's head of integrity, Yoel Roth, tweeted that although half of the company had been sacked, those employed in front-line moderation had experienced "the least impact".

Even so, how could Twitter usher in an unprecedented policy change of its verified accounts structure in such a state of flux?

On Saturday it was announced that the new verification process was to go ahead - anyone could apply to get a blue tick.

But then reports from The New York Times suggested that the process had been delayed - until after the midterms.

It appeared Twitter recognised that bringing in such a consequential policy change - so close to key elections - could cause havoc.

And then on Sunday, Bloomberg reported Twitter was now asking some fired workers to come back - that it had been a mistake to let some of them go.

Twitter has not responded to BBC requests for comment on these stories.

It has been hard to follow at times - and we are only 10 days in. But the chaos does suggest that if Mr Musk did have a short-term strategy for how to change Twitter, it is not going exactly to plan.

Newsletter

Related Articles

0:00
0:00
Close
Meghan Markle’s Planned Australia Appearance Sparks Fresh Speculation
Starmer Warns Sustained Effort Needed to Ensure US–Iran Ceasefire Holds
UK to Partner with Shipping Industry to Rebuild Confidence in Strait of Hormuz, Cooper Says
UK Interest Rate Expectations Ease Following US–Iran Ceasefire Agreement
Starmer Signals Major Effort Needed to Fully Reopen Strait of Hormuz During Gulf Visit
UK Fuel Prices Face Ongoing Volatility Amid Global Pressures and Domestic Factors
Kanye West’s Planned Italy Festival Appearance Draws Debate After UK Entry Ban
Smuggling Routes Shift Toward Belgium as Migrant Crossings to UK Evolve
Ceasefire Offers Potential Relief for UK Fuel and Food Prices Amid Ongoing Uncertainty
Iran Conflict Raises Questions Over UK’s Global Influence and Military Preparedness
Senator McConnell Visits Kentucky to Highlight Federal Investment in Local Projects
Kanye West Barred from Entering UK as Legal Grounds Come into Focus
UK Denies Visa to Kanye West After Sponsors Withdraw from Wireless Festival
Trump-Era Forest Service Restructuring Leads to Closure of UK Lab Focused on Kentucky Woodland Health
Foreign Students in the UK Describe Harsh Living Conditions and Financial Pressures
Reform UK Proposes Visa Restrictions on Nations Pursuing Reparations Claims
Public Reaction Divides Over UK Decision to Bar Kanye West
Calls Grow for UK to Review US Base Access Following Concerns Over Escalating Rhetoric
UK Indicates It Will Not Permit Use of Its Bases for Potential US Strikes on Iran’s Energy Infrastructure
UK Prime Minister Defends Decision to Bar Kanye West, Questions Festival Booking
UK Accelerates Efforts to Harmonise Medical Technology Rules with United States
Wireless Festival Cancelled After Kanye West Denied Entry to the United Kingdom
Australia’s most decorated living soldier was arrested at Sydney Airport and charged with five counts of war-crime murder for the killing of unarmed Afghan civilians
The CIA’s Secret Technology That Can Find You by Your Heartbeat Successfully Locates Downed Airman
Operation Europe: Trump Deploys Vance to Hungary to Save the EU
King Charles Faces Criticism From Some UK Christians Over Absence of Easter Message
Former UK Defence Secretary Raises Concerns Over Ability to Counter Iran Missile Threat
UK Signals Non-Involvement in Iran Conflict as Trump Reasserts Firm Deterrence Stance
US and UK Strengthen Medical Device Cooperation Following Tariff Removal
Trump Backs Steve Hilton for California Governor, Highlighting Reform Agenda
UK Seeks Closer Ties With Anthropic as AI Policy Divergence Emerges Across Atlantic
Experts Warn of Evolving Extremism After Teens Arrested in UK Ambulance Arson Case
UK Convenes Talks to Safeguard Shipping Through Strait of Hormuz After Conflict Escalation
Trump Highlights Strong Leadership in Critique of UK Stance on Iran
UK Authorities Review Kanye West’s Entry Status Following Festival Backlash
UK Considers Deploying Aircraft Carrier for US Independence Day Celebrations Amid Renewed Transatlantic Focus
United Kingdom Moves to Attract AI Firm Anthropic Amid Tensions with US Defense Officials
RAF Intercepts Iranian Drones in Middle East to Defend Allied Security Interests
Labour Signals Shift on Foie Gras and Fur Restrictions to Advance EU Trade Talks
Seven Arrested Near RAF Base as UK Authorities Respond to Protest Activity
Economic Pressures Mount as Analysts Warn UK Growth Is Being Constrained by Policy Burdens
UK Green Party’s Push for Church-State Separation Sparks Debate Over National Identity
Strategic Island Emerges as Growing Challenge for United States and United Kingdom Defense Planning
Pepsi Pulls Sponsorship from UK Festival Following Backlash Linked to Kanye West
Signs Emerge of Declining Enthusiasm for Social Media in the United Kingdom
Security Alert Raised Ahead of Meghan Markle’s Planned Visit to Australia
UK Food Halls Defy Hospitality Slowdown, Emerging as Bright Spot in Challenging Market
UK Sets Firm Conditions for Military Action, Insisting on Legal Mandate and Clear Strategy
UK Medicines Regulator Launches Probe into Peptide Clinics Over Health Claims
New North Sea Drilling Unlikely to Significantly Cut UK Gas Imports, Analysis Finds
×