London Daily

Focus on the big picture.
Wednesday, Feb 18, 2026

Ten days of Twitter chaos

Ten days of Twitter chaos

Elon Musk has a reputation for being an erratic, but brilliant business leader. In his first 10 days as Twitter boss, we have seen more of the former than the latter.

Twitter has long been thought of by Silicon Valley investors as poorly run - but with bags of potential.

Mr Musk enticed his rich friends to invest with an argument that Twitter - in the hands of someone who knew what they were doing - could be great. Free speech would abound and profits would follow.

But the first 10 days as boss has exposed Mr Musk's lack of experience at running a social media company.

It was all smiles when he took over, tweeting: "The Bird is Freed."

However, Mr Musk's initial set of policies seemed at odds with his utterances in the summer.

Whereas he had said he was a "free speech absolutist" and Donald Trump would be allowed on to the platform - he now argued that a "council" would be set up full of "diverse" voices to decide on controversial moderation decisions and permanent suspensions.

Mr Musk was announcing a policy that looked very similar to Facebook's - which has an "oversight board" for these issues.

He also said in the short term that moderation policy would not be altered.

But he did announce one big change - to Twitter's verification system.

The platform will charge users who want a blue tick verified account $8 (£7) a month, after initial reports of a $20 monthly fee were met with complaints by some celebrities, including author Stephen King.

This price reduction may have already been decided, but it gave the impression that the pricing had not been thought through, and that famous users were dictating the policy.


Subscription route to profit


There were other criticisms too.

The policy was due to be implemented in a few days. Anyone could pay to get verified and not only would they receive a blue tick, but they would also have priority in replies, mentions and search. In other words, accounts could now pay for prestige - and to be amplified on the platform.

The policy announcement instantly raised questions about authenticity and fairness. Content would now float above others because the user had paid their monthly sub.

Mr Musk said his policy was a way of addressing Twitter's bot problem. Mass verification would weed out spam accounts. But this was also about money - he believes a subscription model for Twitter is a route to profit.

Others raised questions about what opening up the verification process would do to the spread of disinformation.

With verification open to anyone, how would Twitter be able to confirm everyone was who they said they were?

With the US midterms around the corner, some worried that people could pretend to be election co-ordinators or journalists, and spread voter disinformation.

It seemed obvious that a lot of human resources would be needed to adequately verify the expected flood of new accounts. with any of Twitter's 300 million daily active users able to apply.

During his first week, Mr Musk had reportedly asked managers to draw up lists of employees to release.

On Thursday - fewer than seven days after Mr Musk officially bought the company - staff were emailed saying their jobs were under threat. About half of Twitter's 7,500 employees were then released.

That huge cull in staff raised more than a few eyebrows. Why pay $44bn for a company and then sack half the staff?

The timing also seemed strange - how had an appraisal of who to fire been drawn up so fast?

Employees were told that they would receive an email by 16:00 GMT on Friday for official confirmation, but for many it never arrived.

Simon Balmain, a senior community manager who had been logged out of his Twitter account, told the BBC he was in "limbo".

Twitter's offices were reportedly locked to all employees, except for those in mission-critical jobs. Staff were locked out of their accounts en masse. Few knew what was going on.

Instantly, questions were raised about moderation. How could Twitter take down disinformation and hate speech on its platform with so many staff released?

On Friday evening, Twitter's head of integrity, Yoel Roth, tweeted that although half of the company had been sacked, those employed in front-line moderation had experienced "the least impact".

Even so, how could Twitter usher in an unprecedented policy change of its verified accounts structure in such a state of flux?

On Saturday it was announced that the new verification process was to go ahead - anyone could apply to get a blue tick.

But then reports from The New York Times suggested that the process had been delayed - until after the midterms.

It appeared Twitter recognised that bringing in such a consequential policy change - so close to key elections - could cause havoc.

And then on Sunday, Bloomberg reported Twitter was now asking some fired workers to come back - that it had been a mistake to let some of them go.

Twitter has not responded to BBC requests for comment on these stories.

It has been hard to follow at times - and we are only 10 days in. But the chaos does suggest that if Mr Musk did have a short-term strategy for how to change Twitter, it is not going exactly to plan.

Newsletter

Related Articles

0:00
0:00
Close
Italian Police Arrest Man After Alleged Attempt to Abduct Toddler at Bergamo Supermarket, Child Hospitalised With Fractured Femur
Reform UK Appoints Former Conservative Minister Robert Jenrick as Finance Chief
UK Unemployment Rises to Highest in Nearly Five Years as Labour Market Weakens
Rupert Lowe Advocates for English-Only Use in the UK
US Successfully Transports Small Nuclear Reactor from California to Utah
South Korea's traditional sand wrestling sport ssireum faces declining interest at home
Japan outlawed Islam
Virginia Giuffre accuses Epstein of trafficking to powerful men for blackmail.
New Mexico lawmakers initiate investigation into Zorro Ranch linked to Jeffrey Epstein
British Tourist Arrested at Hong Kong Airport After Meltdown and Vandalism
The Spanish government has ordered prosecutors to investigate platforms X, Meta and TikTok for allegedly spreading AI-generated child sexual abuse material
European Commission Plans Purchase Incentives Limited to Vehicles Manufactured Largely in the EU
French District of Pas-de-Calais Introduces Immediate License Suspension for Drivers Using Mobile Phones
Volkswagen Targets €60 Billion in Cost Reductions as Sales Decline and Global Pressures Intensify
Nigel Farage Names Reform UK Frontbench Team and Signals Zero Tolerance for Internal Dissent
Qualcomm to Withdraw UK Lawsuit Over Smartphone Chip Royalty Dispute
Major UK Banks Explore Domestic Card Network to Rival Visa and Mastercard
Cold Health Alert Issued Across UK as Temperatures Drop Sharply
Nine-Year-Old Becomes First Child in UK to Undergo Groundbreaking Leg-Lengthening Surgery
UK Workers Face Stagnant Incomes and a Softening Labour Market as Unemployment Climbs
UK Passport Rules Tightened for British Dual Nationals Under New Travel Guidance
California Deepens Global Climate Alliance with New UK Pact and Major Clean-Tech Investment Drive
UK Supreme Court Tightens Rules on Use of ‘Milk’ and ‘Cheese’ Labels for Plant-Based Products
University of Kentucky Postpones Feb. 19 Law Enforcement Training Exercise in Lexington
‘The only thing illegal is Keir Starmer handing these islands to a country like Mauritius!’
JD Vance says Germany is “killing itself” by taking in millions of fake asylum seekers from culturally incompatible nations.
UK Markets Signal Opportunity as Starmer Confronts Intensifying Political Pressure
Trump Criticises Newsom’s UK Climate Pact, Defends Federal Authority Over Foreign Engagements
UK’s Top Prosecutor Says ‘No One Is Above the Law’ as Police Review Claims Against Ex-Prince Andrew
Businessman Adam Brooks weighs in on the reports that the US is set to help Hamit Coskun flee the UK, over free speech concerns
U.S. Attorney General Pam Bondi Releases 3.5 Million Pages of Jeffrey Epstein Case Files
US Secretary of State Marco Rubio Comment on European allies report blaming Russia for killing late Kremlin critic Alexei Navalny using toxin from poison dart frogs
Eighty-Year-Old Lottery Winner Sentenced to 16.5 Years for Drug Trafficking
UK Quran Burner May Receive Asylum in the US Amid Legal Challenges
Rubio Calls for Sweeping U.N. Reform, Saying It Has Failed to End Wars in Gaza and Ukraine
10,000 Condoms Distributed at Winter Olympics 2026 Athlete Village Depleted Within 72 Hours
Poland's President Advocates for Evaluating Independent Nuclear Weapons Development
Prince William Meets Saudi Crown Prince as Epstein-Andrew Fallout Casts Shadow
Starmer Calls for Renewed ‘Hard Power’ Investment at European Security Summit
UK Police Establish National Taskforce to Handle Domestic Epstein-Linked Allegations
UK Court Rules Ban on Palestine Action Unlawful in Major Free Speech Test
UK Faces Prospect of Net Migration Turning Negative as Economic Impact Looms
Mayor of Serdobsk in Russia’s Penza Region Resigns After Housing Certificates Granted to Migrant Family Trigger Public Outcry
Pentagon Reviews Anthropic Partnership After Claude AI Reportedly Used in Operation Targeting Nicolás Maduro
President Donald Trump and Hip-Hop’s Political Realignment: Pardons, Public Endorsements, and the Struggle Over Cultural Influence
China’s EV Makers Face Mandatory Return to Physical Buttons and Door Handles in Driver-Distraction Safety Overhaul
Goldman Sachs and DP World Executive Resignations: Elite-Reputation Risk and Corporate Governance Fallout From the Epstein Disclosures
‘Amelia’: The UK Government’s Anti-Extremism Game Villain Who Became a Protest Symbol
Peter Mandelson Asked to Testify Before US Congress Over Jeffrey Epstein Links
Walmart's Earnings and UK Economic Data Highlight Upcoming Financial Trends
×