London Daily

Focus on the big picture.
Friday, Oct 10, 2025

Missguided shoppers left chasing orders and refunds

Missguided shoppers left chasing orders and refunds

"Missguided is my little treat," said Beth Harvey who orders about once a month. But when her latest fashion parcel didn't arrive she joined a queue of customers left chasing their orders and refunds.

"I've always loved the quality of the clothing especially for a curvy woman," said the 25-year-old, who orders different styles and sends back what she doesn't need.

But in April she noticed her refunds weren't going through and in May her parcel didn't arrive at all.

Then came the news that the fast-fashion retailer had collapsed because it owned millions of pounds to suppliers.

Missguided and its sister brand, Mennace, have now been bought by Sports Direct owner Frasers Group.

It is understood 87 staff have been made redundant and 147 are expected to move over to Frasers.

However, many customers with outstanding orders and refunds say they are still in the dark.

Beth Harvey said she felt let down by Missguided


For the next eight weeks, administrators Teneo will run Missguided before its new owners take over. But Teneo won't comment on whether it will clear the backlog of customer complaints.

Meanwhile, the Missguided website is still advertising offers and taking orders despite reports that its warehouse shut down last Thursday.

When Miss Harvey asked what had happened to her order she was told an IT issue had delayed the delivery and it would get to her.

The BBC has seen multiple examples of similar messages from Missguided to customers.

But an insider claims staff were told orders were not being processed and should be cancelled and refunded with a generic response blaming IT issues.

"All orders are ultimately stuck in limbo and are being refunded if customers contact us," they said.

Missguided told Beth Davies an IT error was to blame for her order being delayed


On Friday Miss Harvey spotted a 50% discount so ordered almost £100 worth of dresses hoping to find "the one" for an upcoming night out.

But her clothes have have not arrived. Miss Harvey, from Derbyshire, managed to get a refund through buy-now-pay-later service Klarna.

"It's disgusting how they've left so many women in the dark," she added. "I'm an NHS worker, who works hard for their cash and I was getting really frustrated at the fact that they'd taken my money easily but it was a nightmare to get it back."

Jenessa Sawyer placed an order on Missguided US only to find the website had disappeared days later


Jenessa Sawyer, 23, from Maine in the US said she buys from Missguided "religiously" and loves their activewear and dresses.

"They're fast fashion which is convenient but the quality is pretty good and there are a good amount of options," she said.

The mum-of-one explained she was "enticed" by discounts and placed an order costing just under $100 for summer clothes on Missguided's US website.

When she did not receive an order confirmation or her parcel she checked the app.

"The app wasn't working so I went to the website and there's absolutely nothing, it's like it never existed," she said.

She added the only online presence she could find for Missguided was on Twitter, where she came across many messages from other unhappy customers.


"It seems they're still taking orders and advertising discounts on the UK site," she said.

"It's strange to me as it's a big company, you feel you can trust them, you don't expect them to take off with your money."

Miss Sawyer said she had not received a confirmation of her order from Missguided, so the only proof of her payment was with buy-now-pay later service Afterpay.

Beth Davies ordered £200 of clothes from Missguided and they have not arrived


Beth Davies, a 24-year-old business support manager from Sheffield, said Missguided was her go-to when she was looking for an outfit for a wedding on Saturday.

She ordered 10 items totalling almost £200 to give her options to try on and send back.

When she didn't receive a dispatch note or her parcel she tweeted Missguided to find out what was happening.

The Manchester-based company replied saying an IT issue meant her order had not been sent by next day delivery.

The message said: "I want to try and reassure you that your parcel is on its way…allow until Friday."

By then the news of Missguided's collapse had broken with i newspaper reporting the warehouse had been shut since Thursday - two days before Miss Davies placed her order.

"Yesterday I was at work feeling so frustrated. They said it's on the way when that's clearly a lie if the warehouse has been shut since last week," she said.

"So as it stands, I am assuming they haven't sent my items, but they happily took my money. I have asked them to cancel both orders, but haven't had a reply.

"I paid by PayPal so hopefully I will have some protection, I certainly can't afford to lose £200."

Missguided's new owner Frasers Group said administrator Teneo was responsible for the running of the business for the next eight weeks.

Teneo declined to comment on any of the claims made by customers and insiders to the BBC.

Newsletter

Related Articles

0:00
0:00
Close
California County Reinstates Mask Mandate in Health Facilities as Respiratory Illness Risk Rises
Israel and Hamas Agree to First Phase of Trump-Brokered Gaza Truce, Hostages to Be Freed
French Political Turmoil Elevates Marine Le Pen as Rassemblement National Poised for Power
China Unveils Sweeping Rare Earth Export Controls to Shield ‘National Security’
The Davos Set in Decline: Why the World Economic Forum’s Power Must Be Challenged
France: Less Than a Month After His Appointment, the New French Prime Minister Resigns
Hungarian Prime Minister Viktor Orbán stated that Hungary will not adopt the euro because the European Union is falling apart.
Sarah Mullally Becomes First Woman Appointed Archbishop of Canterbury
Mayor in western Germany in intensive care after stabbing
Australian government pays Deloitte nearly half a million dollars for a report built on fabricated quotes, fake citations, and AI-generated nonsense.
US Prosecutors Gained Legal Approval to Hack Telegram Servers
Macron Faces Intensifying Pressure to Resign or Trigger New Elections Amid France’s Political Turmoil
Standard Chartered Names Roberto Hoornweg as Sole Head of Corporate & Investment Banking
UK Asylum Housing Firm Faces Backlash Over £187 Million Profits and Poor Living Conditions
UK Police Crack Major Gang in Smuggling of up to 40,000 Stolen Phones to China
BYD’s UK Sales Soar Nearly Nine-Fold, Making Britain Its Biggest Market Outside China
Trump Proposes Farm Bailout from Tariff Revenues Amid Backlash from Other Industries
FIFA Accuses Malaysia of Forging Citizenship Documents, Suspends Seven Footballers
Latvia to Bar Tourist and Occasional Buses to Russia and Belarus Until 2026
A Dollar Coin Featuring Trump’s Portrait Expected to Be Issued Next Year
Australia Orders X to Block Murder Videos, Citing Online Safety and Public Exposure
Three Scientists Awarded Nobel Prize in Medicine for Discovery of Immune Self-Tolerance Mechanism
OpenAI and AMD Forge Landmark AI-Chip Alliance with Equity Option
Munich Airport Reopens After Second Drone Shutdown
France Names New Government Amid Political Crisis
Trump Stands Firm in Shutdown Showdown and Declares War on Drug Cartels — Turning Crisis into Opportunity
Surge of U.S. Billionaires Transforms London’s Peninsula Apartments into Ultra-Luxury Stronghold
Pro Europe and Anti-War Babiš Poised to Return to Power After Czech Parliamentary Vote
Jeff Bezos Calls AI Surge a ‘Good’ Bubble, Urges Focus on Lasting Innovation
Japan’s Ruling Party Chooses Sanae Takaichi, Clearing Path to First Female Prime Minister
Sean ‘Diddy’ Combs Sentenced to Fifty Months in Prison Following Prostitution Conviction
Taylor Swift’s ‘Showgirl’ Launch Extends Billion-Dollar Empire
Trump Administration Launches “TrumpRx” Plan to Enable Direct Drug Sales at Deep Discounts
Trump Announces Intention to Impose 100 Percent Tariff on Foreign-Made Films
Altman Says GPT-5 Already Outpaces Him, Warns AI Could Automate 40% of Work
Singapore and Hong Kong Vie to Dominate Asia’s Rising Gold Trade
Trump Organization Teams with Saudi Developer on $1 Billion Trump Plaza in Jeddah
Manhattan Sees Surge in Office-to-Housing Conversions, Highest Since 2008
Switzerland and U.S. Issue Joint Assurance Against Currency Manipulation
Electronic Arts to Be Taken Private in Historic $55 Billion Buyout
Thomas Jacob Sanford Named as Suspect in Deadly Michigan Church Shooting and Arson
Russian Research Vessel 'Yantar' Tracked Mapping Europe’s Subsea Cables, Raising Security Alarms
New York Man Arrested After On-Air Confession to 2017 Parents’ Murders
U.S. Defense Chief Orders Sudden Summit of Hundreds of Generals and Admirals
Global Cruise Industry Posts Dramatic Comeback with 34.6 Million Passengers in 2024
Trump Claims FBI Planted 274 Agents at Capitol Riot, Citing Unverified Reports
India: Internet Suspended in Bareilly Amid Communal Clashes Between Muslims and Hindus
Supreme Court Extends Freeze on Nearly $5 Billion in U.S. Foreign Aid at Trump’s Request
Archaeologists Recover Statues and Temples from 2,000-Year-Old Sunken City off Alexandria
China Deploys 2,000 Workers to Spain to Build Major EV Battery Factory, Raising European Dependence
×