London Daily

Focus on the big picture.
Saturday, Feb 22, 2025

Four reasons why Gap is closing its shops in the UK

Four reasons why Gap is closing its shops in the UK

Famed for its hoodies and sweatshirts, fashion brand Gap has said it will close all 81 of its stores in the UK and Ireland by the early autumn.

For fans of the US retailer, the company will continue trading online, but it also plans to sell its stores in France and Italy following a strategic review of its European business.

The shop has been a staple for many UK customers since first opening its doors here in 1987.

We take a look at what's gone wrong at the former High Street favourite.

1. It failed to adapt

Experts say that the chain, which began in San Francisco selling only Levi's and LP records, fell behind with fashion trends in recent years.

"Gap is paying the price for years of inaction and in this climate there are no second chances because there's so much change,' says retail expert Natalie Berg.
Consumer and retail expert Kate Hardcastle agrees that Gap failed to adapt and "embrace the new customer," by not offering enough variety and not being as cheap as competitors such as Primark.

Another criticism is that Gap failed to invest heavily enough in its online sales.

Richard Lim from retail analyst group Retail Economics says the company "lagged behind the curb in terms of the sophistication of online competitors".

He cites brands such as Next as "scooping up Gap customers" because they invested hundreds of millions in creating a strong internet presence that resulted in over half of their sales coming from online.

And Gap's switch to online-only trading may not guarantee it success, Mr Lim thinks. "Gap failed to protect their profitability in the shift to online and rising costs will erode their profitability fast."

2. Too many discounts

Whilst offering money off can be appealing for customers, Gap did it too often, says Natalie Berg.

She thinks Gap customers had "promotional fatigue" from too many 50%-70% sale offers.

"Discounting is a zero-sum game and they trained shoppers to buy on reductions, which was creating a rod for their own back," she says.

This lack of agility in costing products left them in a "race to the bottom", according to Ms Berg.

She says if fashion chains continually offer discounts, it can make the clothes feel undesirable and create a perceived lack of value.

3. Not distinctive enough

Retail experts also argue that Gap increasingly failed to stand out from the crowd and didn't keep up with changing trends across its core customer group.

"Gap become much more vanilla and lost its distinctiveness" says Mr Lim.

Diane Wehrle, insights director at customer data business Springboard, agrees that Gap lost out because it was "not a new and exciting concept anymore".

Its clothing ranges have not evolved significantly, she says, and very similar products are available from competitors such as Superdry and Hollister.

However, Gap is not alone in struggling, says Cathy Parker, professor of retail and marketing enterprise at Manchester Metropolitan University, and all of the larger High Street retailers are finding things tough.

She says this is a typical problem for firms in the "big middle"- the market space in which the largest retailers compete for the highest number of customers.

"It means it's hard to differentiate yourself from lots of the other similar chains, you can't tell when you walk through the door what's different about them," Prof Parker explains.

The failure to stand out is coupled with a failure to meet local needs, she adds.

"While they were attractive when global fashion was big in the 80s, now people are more differentiated and the strength is no longer in their standardisation.

"What you wear in London and when you want to buy it, is different from Manchester and they've not been responsive enough to their local markets."

4. It had too many shops

Covid has accelerated the difficulties for many retailers, with many big chains closing stores and famous names such as Debenhams disappearing from the High Street completely.

"We have an oversupply of retail space which is no longer fit for purpose," Natalie Berg explains.

Rather than traditional shopping experiences, stores now have to go "beyond the product", according to Ms Berg. To be able to compete with online shopping, Ms Berg says the store has to be a "hub for fulfilment," which offers an experience customers cannot get online.

Richard Lim agrees that Covid-induced lockdowns have been the "final nail in the coffin for too many stores" and Gap's "uninspiring" shopping environment.

Experiences, he says, became much more important to drive footfall and Gap "failed to embrace that".

Newsletter

Related Articles

0:00
0:00
Close
UK Prison Officer Sentenced for Inappropriate Conduct with Inmate
Good News: Senate Confirms Kash Patel as FBI Director
Officials from the U.S. and Hungary Engage in Talks on Economic Collaboration and Sanctions Strategy
James Bond Franchise Transitions to Amazon MGM Studios
Technology Giants Ramp Up Lobbying Initiatives Against Strict EU Regulations
Alibaba Exceeds Quarterly Projections Fueled by Growth in Cloud and AI
Tequila Sector Faces Surplus Crisis as Agave Prices Dive Sharply
Residents of Flintshire Mobile Home Park Grapple with Maintenance Issues and Uncertain Future
Ronan Keating Criticizes Irish Justice System Following Fatal Crash Involving His Brother
Gordon Ramsay's Lucky Cat Restaurant Faces Unprecedented Theft
Israeli Family Mourns Loss of Peace Advocate Oded Lifschitz as Body Returned from Gaza
Former UK Defense Chief Calls for Enhanced European Support for Ukraine
Pope Francis Admitted to Hospital in Rome Amid Rising Succession Speculation
Senate Republican Leader Mitch McConnell, at the age of 83, Declares His Retirement.
Whistleblower Reveals Whitehall’s Focus on Kabul Animal Airlift Amid Crisis
Politicians Who Deliberately Lie Could Face Removal from Office in Wales
Scottish Labour Faces Challenges Ahead of 2026 Holyrood Elections
Leftwing Activists Less Likely to Work with Political Rivals, Study Finds
Boris Johnson to Host 'An Evening with Boris Johnson' at Edinburgh's Usher Hall
Planned Change in British Citizenship Rules Faces First Legal Challenge
Northumberland Postal Worker Sentenced for Sexual Assaults During Deliveries
British Journalist Missing in Brazil for 11 Days
Tesco Fixes Website Glitch That Disrupted Online Grocery Orders
Amnesty International Critiques UK's Predictive Policing Practices
Burglar Jailed After Falling into Home-Made Trap in Blyth
Sellafield Nuclear Site Exits Special Measures for Physical Security Amid Ongoing Cybersecurity Concerns
Avian Influenza Impact on Seals in Norfolk: Four Deaths Confirmed
First Arrest Under Scotland's Abortion Clinic Buffer Zone Law Amidst International Controversy
Meghan Markle Rebrands Lifestyle Venture as 'As Ever' Ahead of Netflix Series Launch
Inter-Island Ferry Services Between Guernsey and Jersey Set to Expand
Significant Proportion of Cancer Patients in England and Wales Not Receiving Recommended Treatments
Final Consultation Launched for Vyrnwy Frankton Power Line Project
Drug Misuse Deaths in Scotland Rise by 12% in 2023
Failed £100 Million Cocaine Smuggling Operation in the Scottish Highlands
Central Cee Equals MOBO Awards Record; Bashy and Ayra Starr Among Top Honorees
EastEnders: Four Decades of Challenging Social Norms
Jonathan Bailey Channels 'Succession' in Bold Richard II Performance
Northern Ireland's First Astronaut Engages in Rigorous Spacewalk Training
Former Postman Sentenced for Series of Sexual Offences in Northumberland
Record Surge in Anti-Muslim Hate Crimes Across the UK in 2024
Omagh Bombing Inquiry Concludes Commemorative Hearings with Survivor Testimonies
UK Government Introduces 'Ronan's Law' to Combat Online Knife Sales to Minors
Metal Detectorists Unearth 15th-Century Coin Hoard in Scottish Borders
Woman Charged in 1978 Death of Five-Year-Old Girl in South London
Expanding Sinkhole in Godstone, Surrey, Forces Evacuations and Road Closures
Bangor University Announces Plans to Cut 200 Jobs Amid £15 Million Savings Target
British Journalist Charlotte Peet Reported Missing in Brazil
UK Inflation Rises to 3% in January Amid Higher Food Prices and School Fees
Starmer Defends Zelensky Amidst Trump's 'Dictator' Allegation
Zelensky Calls on World Leaders to Back Peace Efforts in Light of Strains with Trump
×