London Daily

Focus on the big picture.
Wednesday, Oct 07, 2026

Cancelled flights: Tui customers angry over handling of travel misery

Cancelled flights: Tui customers angry over handling of travel misery

Passengers have expressed fury over what they see as poor treatment after travel giant Tui axed dozens of flights amid continued misery at UK airports.

Chris Thompson, whose flight home from Turkey was cancelled minutes before departure, told the BBC that Tui's organisation was "absolutely abysmal".

About 34,000 customers were told their June holidays out of Manchester had been axed, some in overnight emails.

Tui apologised and said the vast majority of its flights were operating.

"We understand that last minute cancellations are incredibly disappointing and we would like to reassure our customers that we are doing everything we can to get them on holiday as planned," it said.

Other airlines, including EasyJet and British Airways have also cancelled flights, amid staff shortages and other issues that have coincided with rising demand for foreign travel after the pandemic.

Mr Thompson, who is on holiday with his wife and three children in Izmir, Turkey, said the family were told their Tui flight home had been cancelled after they had already got through passport control.

The family were put up in a hotel on Tuesday night after spending more than five hours at the airport and were told they could get a flight back to Manchester at 16:00.

"Not knowing what's going on is becoming frustrating," he said. "The Tui number is constantly engaged."

He was later given a new estimated flight time of 02:20 on Thursday.

Chris Thompson said the disruption was "an absolute shambles"


Steve Butcher, from Gravesend, was due to fly on holiday to Paphos, Cyprus, on Wednesday morning.

But he woke up to an email from Tui saying their holiday was cancelled.

"My wife was in tears, she was so looking forward to it. We were all packed and ready to go," he told the BBC.

Steve said he then received another email from Tui saying their flight would now be on Thursday morning, but he is unsure whether to go to the airport tomorrow.

"If we do, we have to stay in a Travelodge as we will need to arrive in the early hours. But what if it gets cancelled again?"

Tui is cancelling six daily flights at Manchester Airport, a quarter of its schedule at the hub


About 34,000 customers due to fly with Tui from Manchester Airport in June have been told their flights are now cancelled. For some, the news came overnight in emails sent after 02:00 BST on Wednesday.

Pat Karney, a councillor in Manchester, said he received an early-hours message confirming his holiday to Girona on 18 June had been cancelled.

He described the situation as a "shambles" and asked: "Why book us in the first place?"

Michael Dunne, who also received a notification, said he was assured by Tui his holiday was not affected when he phoned the firm on Tuesday evening - only to find out it was cancelled overnight.

"I made a phone call to them late last night and managed to actually get through... and I was told at that point last night that there was no impact to my holiday and it was going ahead," he said.

"I woke up in the middle of the night to find an email cancelling the holiday in its entirety, and if I would like to rebook using the website but cannot do so until Friday."

Mr Dunne told BBC Radio 5 Live that when he looked on the Tui website for the same holiday, flying on the same dates, to the same hotel but on a different flight, the quoted price was £5,000 higher than he paid.

Tui has said staffing shortages are partly to blame for the cancellations


According to flight tracking firm Cirium, 377 flights have been cancelled from UK airports during the last week (25-31 May), with EasyJet the most affected airline and Gatwick the airport worst hit.

It comes as up to two million people prepare to fly over the next few days, with the Jubilee bank holiday coinciding with half-term.

The aviation industry is suffering from staff shortages as it struggles to recruit replacements for the thousands of workers it laid off during the pandemic when international travel was halted.

Before Covid, airports and airlines across Britain employed around 140,000 people, but since then thousands of jobs have been cut, including around 30,000 for UK airlines alone.

Transport Secretary Grant Shapps met with senior leaders from airports, airlines and ground handling companies to discuss the disruption on Wednesday evening.

He reiterated that airline bosses should have been preparing for a "surge in passenger demand following two years of travel closures", the Department for Transport said.

Mr Shapps said he understood the sector's staffing problems but added it "does not excuse poor planning and overbooking flights that they cannot service".

"The companies who have seen the most disruption need to learn from those who ran services smoothly," he added.

Labour's Louise Haigh accused the government of being "missing in action" and called on ministers to address the backlog in security checks for new airline staff and address "chronic low-pay".

The transport secretary said the government had "made the changes needed to allow the sector to prepare for summer" and said it was now up to the industry "to do their bit".

"We have been crystal clear - run services properly and according to schedule or provide swift, appropriate compensation," he added. "We do not want to see a repeat of this over the summer."

The final Covid restrictions for people travelling to the UK were lifted on 18 March.

Airlines UK had said the sector had "only a matter of weeks to recover and prepare for one of the busiest summers we've seen in many years" but, despite this, "the vast majority" of flights this week would be operating as scheduled.

After the meeting, chief executive of Airlines UK Tim Alderslade added: "This isn't an airline issue or an airport issue or a government issue.

"We're in this together and we look forward to exploring options with ministers to move the sector forwards as we approach the summer."

Some European airports have also seen disruption this week.

Earlier the Paris Airport authority, which manages Charles de Gaulle and Orly airports, said software problems were affecting border controls leading to delays, although by lunchtime it said the system was gradually returning to normal.

Eurostar said an IT issue at the French border also led to delays of 30 to 60 minutes to train services.

Meanwhile, the operator of Dublin Airport said it could not guarantee the long delays seen last weekend would not be repeated over the bank holiday.

Newsletter

Related Articles

0:00
0:00
Close
Laura Trott Pledges Tighter Controls on Political Activism in UK Classrooms
Welsh Ministers Launch Long-Term Review of North Wales and Anglesey Crossings
Welsh Government Orders 18-Month Study of Road Solutions Around Newport
Reform UK MP Sarah Pochin Faces Scrutiny Over £800,000 Second Home Purchase
British Households Grow More Concerned About Fuel and Energy Prices
NHS Leaders Warn of Rising Winter Pressure on Emergency Departments
Kemi Badenoch Proposes £2.3 Billion Employer National Insurance Cut for Young Workers
Middle East Conflict Could Erase UK Fiscal Headroom, Economists Warn
Manchester City Found Guilty of Multiple Premier League Financial Rule Breaches
UK Security Services Find Strong Indications of Iranian Role in RAF Fairford Incident
Costa Coffee Returns to Operating Profit on Iced Drinks and Menu Changes
Asos Warns Customers After Unauthorized Access to Retail App and Data
Kemi Badenoch Puts Growth and Deregulation at Center of Conservative Conference
Campaigners Warn of Deepening Social Care Crisis for Disabled Adults
Study Finds Rising Early-Onset Cancer Rates Among Adults Under 50 in Britain
UK Coach Operators Warn High Diesel Prices Could Force Route Cuts
FCA Opens Independent Review Into Handling of Epstein-Linked Whistleblower Case
Argentina Vows to Block Falkland Islands Offshore Oil Development
UK Chancellor Prepares Fiscal Measures and Welfare Reforms Ahead of Autumn Budget
Sainsbury’s and Morrisons Explore Potential Multi-Billion-Pound Merger
UK Weighs Tariffs on Chinese Electric Vehicles to Align With European Union
UK Threatens Diplomatic Expulsions Over Planned Closure of East Jerusalem Consulate
UK Energy Price Cap Hits Three-Year High as Middle East Conflict Raises Costs
Seventh Arrest Made in Suspected Terror Plot at RAF Fairford
Systemic Education Collapse Sparks Mass Student Uprisings in France
Green Party Faces Backlash Over Resolution Equating Zionism With Racism
Conservatives Debate Scrapping Environmental Rules for New Homes
Cornwall Insight Warns UK Energy Bills Could Approach £2,000 This Winter
UK Coach Operators Warn of Service Cuts as Diesel Prices Exceed £2
Scottish Parliament Approves £68 Billion Budget With New Tax and Property Measures
FCA Opens Independent Review Into Handling of Epstein Whistleblower
UK Government Drops Plan to Suspend Jury Trials in England and Wales
Bank of England Holds Interest Rate at 3.75% as Markets Watch November
Two Iranian Nationals Charged Over Alleged Plot Targeting Manchester Jewish Community
UK Fiscal Headroom Halves to £11 Billion Ahead of Budget, EY Warns
US Bomber Withdrawal From RAF Fairford Prompts UK Security Review
Sarah Wakfer Appointed Chair of Northern Ireland’s Health and Care Regulator
Scotland Housing Completions Fall to 11-Year Low Amid National Shortage
UK Water Companies Face Tougher Oversight and Unannounced Regulatory Inspections
Middle East Conflict Pushes UK Fuel and Wholesale Energy Prices Higher
Andy Burnham Raises Prospect of Second Brexit Referendum in Review of UK-EU Relations
EY Warns UK Fiscal Headroom Has Halved to £11 Billion Ahead of Autumn Budget
BT Accused of Pressuring Vulnerable Customers During Digital Landline Shift
British Carmakers Warn of Growing Pressure From EU-China Tariff Dispute
Green Party of England and Wales Adopts Motion Defining Zionism as Racism
Medical Charity Threatens NHS Legal Action Over Two-Year Autism and ADHD Assessment Waits
British Transport Police Report Record Rise in Violence on Railways
Glasgow Council Workers Face Pay Cuts Under Fire-and-Rehire Plan
British Medical Groups Press Prime Minister Andy Burnham to Cancel £330 Million Palantir NHS Contract
UK Faces Record Bluetongue Outbreak Across Livestock Farms
×