London Daily

Focus on the big picture.
Sunday, Mar 22, 2026

Airlines face further pressure over cancellations as one company benefits from the chaos

Airlines face further pressure over cancellations as one company benefits from the chaos

WH Smith reports bumper travel sales after airports are widely gripped by queues due to flight disruption which the government is demanding airlines tackle through better management of their schedules.

As airlines are told they must have "deliverable" schedules in a bid to avoid a repeat of the recent chaos at airports, one company has seemingly enjoyed a boost from the queues.

WH Smith, which has a major presence at UK airports, reported on Wednesday that it had seen bumper travel business trading during its third financial quarter to 11 June.

The end of May and early June saw tens of thousands of holidaymakers affected by delays and cancellations as airlines and airports grappled staff shortages.

The problems have existed since Easter when flight volumes rose after the end of COVID restrictions.

Following a hearing by MPs into the causes of the half-term mayhem on Tuesday, the Department for Transport (DfT) and Civil Aviation Authority (CAA) issued a joint letter to the aviation industry calling on companies to take "all possible steps" to "avoid the unacceptable scenes we have recently witnessed".

It stated that earlier cancellations are "better" than axing flights on the day of departure.

The Independent's travel editor Simon Calder, who was among the witnesses giving evidence to the parliamentary committee, told Sky News that British Airways and easyJet were the two airlines giving the most cause for concern.

"British Airways and easyJet are cancelling flights in extraordinary numbers," he said.

"BA have cancelled more than 100 short haul, European and domestic flights today but they cancelled those generally two or three weeks ago and gave plenty of warning.

"EasyJet cancelled 40 flights to and from Gatwick today and they quite often gave a few days and maybe in some cases, a few hours' notice.

"The letter... is aimed squarely at easyJet - the part which says you've got to have a 'deliverable' schedule."

He said there were lots of instances, he added, of the airline cancelling one of its frequent daily services and moving passengers onto different flights.

Both airlines, which cut staff after international travel was grounded in 2020 because of the COVID pandemic, told the MPs they were sorry for the disruption and working hard to bolster their schedules.

Under questioning, BA's representative refused to admit that its decision to axe more than 10,000 workers had damaged its ability to deliver services but it, like easyJet, argued that hiring efforts were being hampered by big delays in securing security clearances.

The return of passenger volumes since March has come as a welcome relief for airports and their associated businesses.


WH Smith said its UK airport shops performed better than rail when compared to 2019 levels - likely a consequence of many commuters continuing to work from home rather than offices.

The company said it expected its full-year performance to reach the higher end of analysts' forecasts because of the travel boost.

It credited the recovery in its North American and British markets, with its total travel business revenue at 123% of pre-pandemic levels in the quarter.

However, it said sales in its high street stores continued to lag those seen in 2019.

Shares were almost 7% up at the open.

Newsletter

Related Articles

0:00
0:00
Close
Duchess of Sussex Secures ‘As Ever’ Trademark Rights in Australia Ahead of High-Profile Visit
UK Reaffirms Security as Officials Reject Claims of Immediate Iranian Missile Threat
Rising Middle East Tensions Spark ‘Trumpflation’ Debate Over Impact on UK Households
UK Minister Says No Evidence Iran Can Strike Europe Despite Heightened Warnings
British-Iranians Voice Safety Concerns to Authorities as Regional Conflict Intensifies
Confirmed Meningitis Cases Linked to Kent Outbreak Revised Down to Twenty
UK Government Sees No Evidence Iran Can Strike London Amid Rising Regional Tensions
Debate Grows Over Recognition of Indigenous Cultural Icons in the United Kingdom
Iran Missile Launch Toward Diego Garcia Raises Questions After Failed Strike on US–UK Base
Donald Trump Amplifies Viral Satirical Clip Highlighting UK–US Political Dynamics
UK Satirical Show Draws Attention with Sketch Referencing Trump and Prince Andrew
Meghan Markle’s Possible UK Return Sparks Renewed Attention on Sussex Role
Starmer Convenes Urgent Talks on Cost-of-Living Pressures Linked to Iran Conflict
Starmer Convenes Urgent Talks on Cost-of-Living Pressures Linked to Iran Conflict
UK Investors Eye Bargain Shares Ahead of ISA Deadline Amid Market Volatility
UK Investors Eye Bargain Shares Ahead of ISA Deadline Amid Market Volatility
Northern Lights Expected Over UK Skies Tonight Amid Strong Solar Activity
UK Condemns Iran Missile Strike and Warns Against Threats to British Personnel
UK Warns of Global Flight Disruptions as Iran Conflict Escalates Under Trump’s Leadership
UK Condemns Iran After Missile Strike Targets Strategic Diego Garcia Base
Deadly Meningitis Outbreak in UK Reinforces Urgency of Vaccination Campaigns
Iran Launches Long-Range Missile Strike on Remote US-UK Base, Signaling Expanded Reach
Iran Launches Long-Range Missile Strike on Remote US-UK Base, Signaling Expanded Reach
UK Rules Out Cyprus Base Role in Joint US Self-Defence Framework
UK Ends Hereditary Peerage Rights in Parliament in Historic Constitutional Reform
Lord Walney Warns of Expanding Iranian Influence Networks Within the United Kingdom
Iranian National Among Two Arrested After Attempt to Access UK Nuclear Submarine Base
Deregulation, Artificial Intelligence, and Fraud Laws Reshape UK Financial Services Landscape
UK Considers Lower Speed Limits to Reduce Fuel Use Amid Escalating Energy Crisis
UK Borrowing Costs Surge to Post-Crisis High as Markets React to Inflation and War Risks
UK Government Prepares Emergency Economic Measures as Iran Conflict Fuels Financial Risks
Meningitis B Outbreak in the UK Raises Urgent Health Warnings as Cases Surge
Iran Issues Stark Warning to Britain Over US Base Access Amid Expanding Conflict
United Kingdom Authorizes US Strikes from British Bases as Iran Threatens Key Shipping Routes
Reform UK Suspends Scottish Candidate Following Financial Misconduct Allegations
Apple issues an unusual warning: this is how your iPhone can be hacked without you doing anything
UK and Nigeria Reach Agreement to Accelerate Return of Irregular Migrants
UK Sets New Aid Priorities Following Significant Budget Reductions
Cyprus President Urges Open Dialogue Over Future of British Sovereign Base Areas
Cyprus President Urges Open Dialogue Over Future of British Sovereign Base Areas
UK Plans 50% Steel Tariffs in Bold Move to Protect Domestic Industry
Iran Conflict Sends Shockwaves Through UK Economy as Energy Costs and Trade Risks Surge
UK Health Officials Warn Kent Meningitis Outbreak Still Active as Cases Continue to Rise
UK Climate Progress Faces Scrutiny Over Reliance on Carbon Accounting Methods
UK Deploys Advisers to United States to Shape Plan for Reopening Strait of Hormuz
Amazon Bets on AI-Driven Alexa Upgrade to Revive UK Smart Speaker Market
UK Abortion Law Changes Spark Strong Response from Church Leaders and Pro-Life Advocates
UK Abortion Law Changes Spark Strong Response from Church Leaders and Pro-Life Advocates
GB News Faces Regulatory Complaints Over On-Air Remarks on ‘Genocide’ Claims
UK Signals Expanded Support for Gulf Allies as Iranian Attacks Intensify Regional Threats
×