London Daily

Focus on the big picture.
Tuesday, Nov 04, 2025

Airlines face further pressure over cancellations as one company benefits from the chaos

Airlines face further pressure over cancellations as one company benefits from the chaos

WH Smith reports bumper travel sales after airports are widely gripped by queues due to flight disruption which the government is demanding airlines tackle through better management of their schedules.

As airlines are told they must have "deliverable" schedules in a bid to avoid a repeat of the recent chaos at airports, one company has seemingly enjoyed a boost from the queues.

WH Smith, which has a major presence at UK airports, reported on Wednesday that it had seen bumper travel business trading during its third financial quarter to 11 June.

The end of May and early June saw tens of thousands of holidaymakers affected by delays and cancellations as airlines and airports grappled staff shortages.

The problems have existed since Easter when flight volumes rose after the end of COVID restrictions.

Following a hearing by MPs into the causes of the half-term mayhem on Tuesday, the Department for Transport (DfT) and Civil Aviation Authority (CAA) issued a joint letter to the aviation industry calling on companies to take "all possible steps" to "avoid the unacceptable scenes we have recently witnessed".

It stated that earlier cancellations are "better" than axing flights on the day of departure.

The Independent's travel editor Simon Calder, who was among the witnesses giving evidence to the parliamentary committee, told Sky News that British Airways and easyJet were the two airlines giving the most cause for concern.

"British Airways and easyJet are cancelling flights in extraordinary numbers," he said.

"BA have cancelled more than 100 short haul, European and domestic flights today but they cancelled those generally two or three weeks ago and gave plenty of warning.

"EasyJet cancelled 40 flights to and from Gatwick today and they quite often gave a few days and maybe in some cases, a few hours' notice.

"The letter... is aimed squarely at easyJet - the part which says you've got to have a 'deliverable' schedule."

He said there were lots of instances, he added, of the airline cancelling one of its frequent daily services and moving passengers onto different flights.

Both airlines, which cut staff after international travel was grounded in 2020 because of the COVID pandemic, told the MPs they were sorry for the disruption and working hard to bolster their schedules.

Under questioning, BA's representative refused to admit that its decision to axe more than 10,000 workers had damaged its ability to deliver services but it, like easyJet, argued that hiring efforts were being hampered by big delays in securing security clearances.

The return of passenger volumes since March has come as a welcome relief for airports and their associated businesses.


WH Smith said its UK airport shops performed better than rail when compared to 2019 levels - likely a consequence of many commuters continuing to work from home rather than offices.

The company said it expected its full-year performance to reach the higher end of analysts' forecasts because of the travel boost.

It credited the recovery in its North American and British markets, with its total travel business revenue at 123% of pre-pandemic levels in the quarter.

However, it said sales in its high street stores continued to lag those seen in 2019.

Shares were almost 7% up at the open.

Newsletter

Related Articles

0:00
0:00
Close
Trump Calls Title Removal of Andrew ‘Tragic Situation’ Amid Royal Fallout
UK Bonds Rally as Chancellor Reeves Briefs Markets Ahead of November Budget
UK Report Backs Generational Smoking Ban Ahead of Tobacco & Vapes Bill Review
UK’s Domino’s Pizza Group Reports Modest Like-for-Like Sales Growth in Q3
UK Supplies Additional Storm Shadow Missiles to Ukraine as Trump Alleges Russian Underground Nuclear Tests
High-Profile Broodmare Puca Sells for Five Million Dollars at Fasig-Tipton ‘Night of the Stars’
Wilt Chamberlain’s One-of-a-Kind ‘Searcher 1’ Supercar Heads to Auction
Erling Haaland’s Remarkable Run: 13 Premier League Goals in 10 Matches and Eyes on History
UK Labour Peer Warns of Emerging ‘Constituency for Hating Jews’ in Britain
UK Home Secretary Admits Loss of Border Control, Warns Public Trust at Risk
President Trump Expresses Sympathy for UK Royal Family After Title Stripping of Prince Andrew
Former Prince Andrew to Lose His Last Military Title as King Charles Moves to End His Public Role
King Charles Relocates Andrew to Sandringham Estate and Strips Titles Amid Epstein Fallout
Two Arrested After Mass Stabbing on UK Train Leaves Ten Hospitalised
Glamour UK Says ‘Stay Mad Jo x’ After Really Big Rowling Backlash
Former Prince Prince Andrew Faces Possible U.S. Congressional Appearance Over Jeffrey Epstein Inquiry
UK Faces £20 Billion Productivity Shortfall as Brexit’s Impact Deepens
UK Chancellor Rachel Reeves Eyes New Council-Tax Bands for High-Value Homes
UK Braces for Major Storm with Snow, Heavy Rain and Winds as High as 769 Miles Wide
U.S. Secures Key Southeast Asia Agreements to Reshape Rare Earth Supply Chains
US and China Agree One-Year Trade Truce After Trump-Xi Talks
BYD Profit Falls 33 % as Chinese EV Maker Doubles Down on Overseas Markets
US Philanthropists Shift Hundreds of Millions to UK to Evade Regulatory Uncertainty in Trump Era
Israeli Energy Minister Delays $35 Billion Gas Export Agreement with Egypt
King Charles Strips Prince Andrew of Titles and Royal Residence
Trump–Putin Budapest Summit Cancelled After Moscow Memo Raises Conditions for Ukraine Talks
Amazon Shares Soar 11% as Cloud Business Hits Fastest Growth Since 2022
Credit Markets Flooded with More Than $200 Billion of AI-Linked Debt Issuance
U.S. Treasury Secretary Scott Bessent Says China Made 'a Real Mistake' by Threatening Rare-Earth Exports
Report Claims Nearly Two Billion Dollars in Foreign Charity Funds Flowed into U.S. Advocacy Groups
White House Refutes Reports That US Targeting Military Sites in Venezuela
Meta Seeks Dismissal of Strike 3’s $350 Million Copyright Lawsuit
Apple Exceeds Forecasts With $102.5 Billion Q3 Revenue Despite iPhone Miss
Israel's IDF Major General Yifat Tomer-Yerushalmi Admits to Act Amounting to Aiding Hamas During Wartime (Treason)
Shawbrook IPO Marks London’s Biggest UK Listing in Two Years
UK Government Split Over Backing Brazil’s $125 Billion Tropical Forest Fund Ahead of COP30
J.K. Rowling Condemns Glamour UK Feature of Nine Trans Women as 'Men Better at Being Women'
King Charles III Removes Prince Andrew’s Titles and Orders His Departure from Royal Lodge
UK Finance Minister Reeves Releases Email Correspondence to Clarify Rental-Licence Breach
UK and Vietnam Sign Landmark Migration Deal to Fast-Track Returns of Irregular Arrivals
UK Drug-Pricing Overhaul Essential for Life-Sciences Ambition, Says GSK Chief
Princesses Beatrice and Eugenie Temporarily Leave the UK Amid Their Parents’ Royal Fallout
UK Weighs Early End to Oil and Gas Windfall Tax as Reeves Seeks Investment Commitments
UK Retail Inflation Slows as Shop Prices Fall for First Time Since Spring
Next Raises Full-Year Profit Guidance After Strong Third-Quarter Performance
Reform UK’s Lee Anderson Admits to 'Gaming' Benefits System While Advocating Crackdown
United States and South Korea Conclude Major Trade Accord Worth $350 Billion
Hurricane Melissa Strikes Cuba After Devastating Jamaica With Record Winds
Vice President Vance to Headline Turning Point USA Campus Event at Ole Miss
U.S. Targets Maritime Narco-Routes While Border Pressure to Mexico Remains Limited
×