London Daily

Focus on the big picture.
Wednesday, Jan 07, 2026

Airlines face further pressure over cancellations as one company benefits from the chaos

Airlines face further pressure over cancellations as one company benefits from the chaos

WH Smith reports bumper travel sales after airports are widely gripped by queues due to flight disruption which the government is demanding airlines tackle through better management of their schedules.

As airlines are told they must have "deliverable" schedules in a bid to avoid a repeat of the recent chaos at airports, one company has seemingly enjoyed a boost from the queues.

WH Smith, which has a major presence at UK airports, reported on Wednesday that it had seen bumper travel business trading during its third financial quarter to 11 June.

The end of May and early June saw tens of thousands of holidaymakers affected by delays and cancellations as airlines and airports grappled staff shortages.

The problems have existed since Easter when flight volumes rose after the end of COVID restrictions.

Following a hearing by MPs into the causes of the half-term mayhem on Tuesday, the Department for Transport (DfT) and Civil Aviation Authority (CAA) issued a joint letter to the aviation industry calling on companies to take "all possible steps" to "avoid the unacceptable scenes we have recently witnessed".

It stated that earlier cancellations are "better" than axing flights on the day of departure.

The Independent's travel editor Simon Calder, who was among the witnesses giving evidence to the parliamentary committee, told Sky News that British Airways and easyJet were the two airlines giving the most cause for concern.

"British Airways and easyJet are cancelling flights in extraordinary numbers," he said.

"BA have cancelled more than 100 short haul, European and domestic flights today but they cancelled those generally two or three weeks ago and gave plenty of warning.

"EasyJet cancelled 40 flights to and from Gatwick today and they quite often gave a few days and maybe in some cases, a few hours' notice.

"The letter... is aimed squarely at easyJet - the part which says you've got to have a 'deliverable' schedule."

He said there were lots of instances, he added, of the airline cancelling one of its frequent daily services and moving passengers onto different flights.

Both airlines, which cut staff after international travel was grounded in 2020 because of the COVID pandemic, told the MPs they were sorry for the disruption and working hard to bolster their schedules.

Under questioning, BA's representative refused to admit that its decision to axe more than 10,000 workers had damaged its ability to deliver services but it, like easyJet, argued that hiring efforts were being hampered by big delays in securing security clearances.

The return of passenger volumes since March has come as a welcome relief for airports and their associated businesses.


WH Smith said its UK airport shops performed better than rail when compared to 2019 levels - likely a consequence of many commuters continuing to work from home rather than offices.

The company said it expected its full-year performance to reach the higher end of analysts' forecasts because of the travel boost.

It credited the recovery in its North American and British markets, with its total travel business revenue at 123% of pre-pandemic levels in the quarter.

However, it said sales in its high street stores continued to lag those seen in 2019.

Shares were almost 7% up at the open.

Newsletter

Related Articles

0:00
0:00
Close
Béla Tarr, Visionary Hungarian Filmmaker, Dies at Seventy After Long Illness
UK and France Pledge Military Hubs Across Ukraine in Post-Ceasefire Security Plan
Prince Harry Poised to Regain UK Security Cover, Clearing Way for Family Visits
UK Junk Food Advertising Ban Faces Major Loophole Allowing Brand-Only Promotions
Maduro’s Arrest Without The Hague Tests International Law—and Trump’s Willingness to Break It
German Intelligence Secretly Intercepted Obama’s Air Force One Communications
The U.S. State Department’s account in Persian: “President Trump is a man of action. If you didn’t know it until now, now you do—do not play games with President Trump.”
Fake Mainstream Media Double Standard: Elon Musk Versus Mamdani
HSBC Leads 2026 Mortgage Rate Cuts as UK Lending Costs Ease
US Joint Chiefs Chairman Outlines How Operation Absolute Resolve Was Carried Out in Venezuela
Starmer Welcomes End of Maduro Era While Stressing International Law and UK Non-Involvement
Korean Beauty Turns Viral Skincare Into a Global Export Engine
UK Confirms Non-Involvement in U.S. Military Action Against Venezuela
UK Terror Watchdog Calls for Australian-Style Social Media Ban to Protect Teenagers
Iranian Protests Intensify as Another Revolutionary Guard Member Is Killed and Khamenei Blames the West
Delta Force Identified as Unit Behind U.S. Operation That Captured Venezuela’s President
Europe’s Luxury Sanctions Punish Russian Consumers While a Sanctions-Circumvention Industry Thrives
Berkshire’s Buffett-to-Abel Transition Tests Whether a One-Man Trust Model Can Survive as a System
Fraud in European Central Bank: Lagarde’s Hidden Pay Premium Exposes a Transparency Crisis at the European Central Bank
Trump Announces U.S. Large-Scale Strike on Venezuela, Declares President Maduro and Wife Captured
Tesla Loses EV Crown to China’s BYD After Annual Deliveries Decline in 2025
UK Manufacturing Growth Reaches 15-Month Peak as Output and Orders Improve in December
Beijing Threatened to Scrap UK–China Trade Talks After British Minister’s Taiwan Visit
Newly Released Files Reveal Tony Blair Pressured Officials Over Iraq Death Case Involving UK Soldiers
Top Stocks and Themes to Watch in 2026 as Markets Enter New Year with Fresh Momentum
No UK Curfew Ordered as Deepfake TikTok Falsely Attributes Decree to Prime Minister Starmer
Europe’s Largest Defence Groups Set to Return Nearly Five Billion Dollars to Shareholders in Twenty Twenty-Five
Abu Dhabi ‘Capital of Capital’: How Abu Dhabi Rose as a Sovereign Wealth Power
Diamonds Are Powering a New Quantum Revolution
Trump Threatens Strikes Against Iran if Nuclear Programme Is Restarted
Apple Escalates Legal Fight by Appealing £1.5 Billion UK Ruling Over App Store Fees
UK Debt Levels Sit Mid-Range Among Advanced Economies Despite Rising Pressures
UK Plans Royal Diplomacy with King Charles and Prince William to Reinvigorate Trade Talks with US
King Charles and Prince William Poised for Separate 2026 US Visits to Reinforce UK-US Trade and Diplomatic Ties
Apple Moves to Appeal UK Ruling Ordering £1.5 Billion in Customer Overcharge Damages
King Charles’s 2025 Christmas Message Tops UK Television Ratings on Christmas Day
The Battle Over the Internet Explodes: The United States Bars European Officials and Ignites a Diplomatic Crisis
Princesses Beatrice and Eugenie Join Royal Family at Sandringham Christmas Service
Fine Wine Investors Find Little Cheer in Third Year of Falls
UK Mortgage Rates Edge Lower as Bank of England Base Rate Cut Filters Through Lending Market
U.S. Supermarket Gives Customers Free Groceries for Christmas After Computer Glitch
Air India ‘Finds’ a Plane That Vanished 13 Years Ago
Caviar and Foie Gras? China Is Becoming a Luxury Food Powerhouse
Hong Kong Climbs to Second Globally in 2025 Tourism Rankings Behind Bangkok
From Sunniest Year on Record to Terror Plots and Sports Triumphs: The UK’s Defining Stories of 2025
Greta Thunberg Released on Bail After Arrest at London Pro-Palestinian Demonstration
Banksy Unveils New Winter Mural in London Amid Festive Season Excitement
UK Households Face Rising Financial Strain as Tax Increases Bite and Growth Loses Momentum
UK Government Approves Universal Studios Theme Park in Bedford Poised to Rival Disneyland Paris
UK Gambling Shares Slide as Traders Respond to Steep Tax Rises and Sector Uncertainty
×