London Daily

Focus on the big picture.
Monday, Nov 24, 2025

Watchdog urges tougher line on Covid test firms

Watchdog urges tougher line on Covid test firms

The government needs to apply tougher standards to its list of approved Covid travel test providers, the competition watchdog has said.

The call comes as part of fresh advice from the Competition and Markets Authority (CMA) amid concerns that consumers are being ripped off.

UK travellers must take PCR tests when they return from abroad, choosing from a list of 400 or more authorised firms.

But the CMA said basic standards should be upgraded and enforced.

It also said consumers should be able to "get the information they need to compare providers properly and find the best deals for them".

'Travellers lose out'


Last week, the CMA said it had begun an investigation into one firm, Expert Medicals, following complaints that Covid test results had not been provided on time or at all.

It has also warned a further 19 firms about advertising misleading prices, following a review that found customers often faced poor service, hidden fees and refund issues.

In its latest advice, the CMA said there were features of the PCR testing market which meant competition alone would not deliver the right outcomes for consumers.

"There is a risk of a 'race to the bottom', in which providers compete on grounds other than high clinical quality and travellers end up losing out," it added.

As a result, it said, it was making a number of recommendations to the government, including:

*  Creating a one-stop shop list of quality, approved test providers by significantly improving the basic standards to qualify for the government list
*  Introducing a comprehensive monitoring and enforcement programme to ensure providers on the list meet these basic standards and swiftly removing and sanctioning those that do not
*  Developing the NHS Test and Trace travel test as a benchmark for quality and price to drive higher standards and more competition
*  Monitoring prices and costs on a continuing basis

Tests cost about £75 per person on average in the UK, but there are reports of some being offered for as little as £20, and others for more than £500.

There have also been reports that some government-authorised providers do not have full accreditation.


The government has already issued warnings to 82 firms that they could be removed from its list of authorised providers if they advertise misleading prices.

Rory Boland, Which? travel editor, said the CMA's review "reinforces Which?'s repeated warnings to the government that the current private testing system is not fit for purpose".

"The government must now urgently set out how it will implement the regulator's recommendations and ensure safe, reliable and affordable tests are available for all travellers," he added.

Avi Lasarow, EMEA chief executive of Project Screen by Prenetics, which is on the government list of test providers and provides testing at the major UK airports, welcomed the CMA's findings, saying: "Hopefully this will drive the cowboy testers out of town."

He added: "Holiday PCR testing will be a way of life for travellers for some time to come as we need to protect the UK from new variants entering the country.

"However, the government could help travellers even more by abolishing VAT on holiday PCR tests, so they can travel safer and cheaper."

Newsletter

Related Articles

0:00
0:00
Close
UK Unveils Critical-Minerals Strategy to Break China Supply-Chain Grip
Taylor Swift’s “The Fate of Ophelia” Extends U.K. No. 1 Run to Five Weeks
UK VPN Sign-Ups Surge by Over 1,400 % as Age-Verification Law Takes Effect
Former MEP Nathan Gill Jailed for Over Ten Years After Taking Pro-Russia Bribes
Majority of UK Entrepreneurs Regard Government as ‘Anti-Business’, Survey Shows
UK’s Starmer and US President Trump Align as Geneva Talks Probe Ukraine Peace Plan
UK Prime Minister Signals Former Prince Andrew Should Testify to US Epstein Inquiry
Royal Navy Deploys HMS Severn to Shadow Russian Corvette and Tanker Off UK Coast
China’s Wedding Boom: Nightclubs, Mountains and a Demographic Reset
Fugees Founding Member Pras Michel Sentenced to 14 Years in High-Profile US Foreign Influence Case
WhatsApp’s Unexpected Rise Reshapes American Messaging Habits
United States: Judge Dressed Up as Elvis During Hearings – and Was Forced to Resign
Johnson Blasts ‘Incoherent’ Covid Inquiry Findings Amid Report’s Harsh Critique of His Government
Lord Rothermere Secures £500 Million Deal to Acquire Telegraph Titles
Maduro Tightens Security Measures as U.S. Strike Threat Intensifies
U.S. Envoys Deliver Ultimatum to Ukraine: Sign Peace Deal by Thursday or Risk Losing American Support
Zelenskyy Signals Progress Toward Ending the War: ‘One of the Hardest Moments in History’ (end of his business model?)
U.S. Issues Alert Declaring Venezuelan Airspace a Hazard Due to Escalating Security Conditions
The U.S. State Department Announces That Mass Migration Constitutes an Existential Threat to Western Civilization and Undermines the Stability of Key American Allies
Students Challenge AI-Driven Teaching at University of Staffordshire
Pikeville Medical Center Partners with UK’s Golisano Children’s Network to Expand Pediatric Care
Germany, France and UK Confirm Full Support for Ukraine in US-Backed Security Plan
UK Low-Traffic Neighbourhoods Face Rising Backlash as Pandemic Schemes Unravel
UK Records Coldest Night of Autumn as Sub-Zero Conditions Sweep the Country
UK at Risk of Losing International Doctors as Workforce Exodus Grows, Regulator Warns
ASU Launches ASU London, Extending Its Innovation Brand to the UK Education Market
UK Prime Minister Keir Starmer to Visit China in January as Diplomatic Reset Accelerates
Google Launches Voluntary Buyouts for UK Staff Amid AI-Driven Company Realignment
UK braces for freezing snap as snow and ice warnings escalate
Majority of UK Novelists Fear AI Could Displace Their Work, Cambridge Study Finds
UK's Carrier Strike Group Achieves Full Operational Capability During NATO Drill in Mediterranean
Trump and Mamdani to Meet at the White House: “The Communist Asked”
Nvidia Again Beats Forecasts, Shares Jump in After-Hours Trading
Wintry Conditions Persist Along UK Coasts After Up to Seven Centimetres of Snow
UK Inflation Eases to 3.6 % in October, Opening Door for Rate Cut
UK Accelerates Munitions Factory Build-Out to Reinforce Warfighting Readiness
UK Consumer Optimism Plunges Ahead of November Budget
A Decade of Innovation Stagnation at Apple: The Cook Era Critique
Caribbean Reparations Commission Seeks ‘Mutually Beneficial’ Justice from UK
EU Insists UK Must Contribute Financially for Access to Electricity Market and Broader Ties
UK to Outlaw Live-Event Ticket Resales Above Face Value
President Donald Trump Hosts Saudi Crown Prince Mohammed bin Salman at White House to Seal Major Defence and Investment Deals
German Entertainment Icons Alice and Ellen Kessler Die Together at Age 89
UK Unveils Sweeping Asylum Reforms with 20-Year Settlement Wait and Conditional Status
UK Orders Twitter Hacker to Repay £4.1 Million Following 2020 High-Profile Breach
Popeyes UK Eyes Century Mark as Fried-Chicken Chain Accelerates Roll-out
Two-thirds of UK nurses report working while unwell amid staffing crisis
Britain to Reform Human-Rights Laws in Sweeping Asylum Policy Overhaul
Nearly Half of Job Losses Under Labour Government Affect UK Youth
UK Chancellor Reeves Eyes High-Value Home Levy in Budget to Raise Tens of Billions
×