London Daily

Focus on the big picture.
Wednesday, Sep 03, 2025

UK national lottery firm fined after telling winning players they had lost

UK national lottery firm fined after telling winning players they had lost

Operator Camelot receives £3.15m penalty over errors in app, affecting tens of thousands of ticket holders
The national lottery operator, Camelot, has been fined £3.15m for three errors on its mobile app, which affected tens of thousands of players.

The first involved up to 20,000 users who were told their winning tickets had lost when they scanned a QR code between November 2016 and September 2020, the Gambling Commission said.

The second involved 22,210 players who bought single tickets but were charged for and received two tickets. All were either refunded for the duplicate wager or paid for their wins.

In the third error, marketing messages were sent to customers who had self-excluded via Gamstop, a free service that allows users to restrict their online gambling, or who had been identified by Camelot as showing signs of addiction. None of the 65,400 players were able to buy a national lottery product through the app, however.

The Gambling Commission, chief executive, Andrew Rhodes said: “We are reassured that Camelot has taken steps to make sure that their national lottery app is fit for purpose.

“However, we must caution Camelot that any failings on their duties will be met with consequences.

“Today’s announcement reinforces that any operator failing to comply with their licence requirements will be investigated by the commission and we will not hesitate to issue fines if requirements are breached.”

Camelot will give the money to good causes, the commission said. It is to lose its licence to run the lottery after 28 years, and plans to transfer it to a rival were announced last week.

After a fiercely contested bidding process between four parties, the commission said Allwyn was the preferred applicant to take over from 2024.

A Camelot spokesperson said: “We accept the outcome of the Gambling Commission’s investigation in respect of three unrelated historical incidents.

“We are sorry that some of our controls fell short of the mark in certain very specific circumstances and have paid the fine. We always strive to operate the national lottery to the highest possible standards and, given its scale and complexity, we’re proud of our track record of running the national lottery with extremely high levels of integrity.

“We welcome the Gambling Commission’s recognition that, as soon as the issues became known to us, we reported them and acted promptly to resolve them.

“We’re also pleased that the commission makes clear that we did not act negligently, and that there was no negative impact on returns to good causes or financial benefit to Camelot.”
Newsletter

Related Articles

0:00
0:00
Close
Google Avoids Break-Up in U.S. Antitrust Case as Stocks Rise
Couple celebrates 80th wedding anniversary at assisted living facility in Lancaster
Information Warfare in the Age of AI: How Language Models Become Targets and Tools
The White House on LinkedIn Has Changed Their Profile Picture to Donald Trump
"Insulted the Prophet Muhammad": Woman Burned Alive by Angry Mob in Niger State, Nigeria
Trump Responds to Death Rumors – Announces 'Missile City'
Court of Appeal Allows Asylum Seekers to Remain at Essex Hotel Amid Local Tax Boycott Threats
Germany in Turmoil: Ukrainian Teenage Girl Pushed to Death by Illegal Iraqi Migrant
United Krack down on human rights: Graham Linehan Arrested at Heathrow Over Three X Posts, Hospitalised, Released on Bail with Posting Ban
Asian and Middle Eastern Investors Avoid US Markets
Ray Dalio Warns of US Shift to Autocracy
Eurozone Inflation Rises to 2.1% in August
Russia and China Sign New Gas Pipeline Deal
China's Robotics Industry Fuels Export Surge
Suntory Chairman Resigns After Police Probe
Gold Price Hits New All-Time Record
Von der Leyen's Plane Hit by Suspected Russian GPS Interference in an Incident Believed to Be Caused by Russia or by Pro-Peace or by Anti-Corruption European Activists
UK Fintechs Explore Buying US Banks
Greece Suspends 5% of Schools as Birth Rate Drops
Apollo to Launch $5 Billion Sports Investment Vehicle
Bolsonaro Trial Nears Close Amid US-Brazil Tension
European Banks Push for Lower Cross-Border Barriers
Poland's Offshore Wind Sector Attracts Investors
Nvidia Reveals: Two Mystery Customers Account for About 40% of Revenue
Woody Allen: "I Would Be Happy to Direct Trump Again in a Film"
Pickles are the latest craze among Generation Z in the United States.
Deadline Day Delivers Record £125m Isak Move and Donnarumma to City
Nestlé Removes CEO Laurent Freixe Following Undisclosed Relationship with Subordinate
Giuliani Seriously Injured in Accident – Trump to Award Him the Presidential Medal of Freedom
EU is getting aggressive: Four AfD Candidates Die Unexpectedly Ahead of North Rhine-Westphalia Local Elections
Lula and Putin Hold Strategic BRICS Discussions Ahead of Trump–Putin Summit
WhatsApp is rolling out a feature that looks a lot like Telegram.
Investigations Reveal Rise in ‘Sex-for-Rent’ Listings Across Canada Exploiting Vulnerable Tenants
Chinese and Indian Leaders Pursue Amity Amid Global Shifts
European Union Plans for Ukraine Deployment
ECB Warns Against Inflation Complacency
Concerns Over North Cyprus Casino Development
Shipping Companies Look Beyond Chinese Finance
Rural Exodus Fueling European Wildfires
China Hosts Major Security Meeting
Chinese Police Successfully Recover Family's Savings from Livestream Purchases
Germany Marks a Decade Since Migrant Wave with Divisions, Success Stories, and Political Shifts
Liverpool Defeat Arsenal 1–0 with Szoboszlai Free-Kick to Stay Top of Premier League
Prince Harry and King Charles to Meet in First Reunion After 20 Months
Chinese Stock Market Rally Fueled by Domestic Investors
Israeli Airstrike in Yemen Kills Houthi Prime Minister
Ukrainian Nationalist Politician Andriy Parubiy Assassinated in Lviv
Corporate America Cuts Middle Management as Bosses Take On Triple the Workload
Parents Sue OpenAI After Teen’s Death, Alleging ChatGPT Encouraged Suicide
Amazon Faces Lawsuit Over 'Buy' Label on Digital Streaming Content
×