London Daily

Focus on the big picture.
Saturday, Nov 08, 2025

The airport tech helping to prevent delayed flights

The airport tech helping to prevent delayed flights

Air travel comes with many annoyances, and one of the biggest is flight delays.

You are sat in the departure lounge, growing ever more frustrated and checking the flight information display every minute for your late departure.

When the board finally tells you the gate number, it can be a 15-minute walk away. And then you may face an additional wait before you can board.

Delayed flights remain a common problem on both sides of the Atlantic. Official figures show 11% of UK flights were delayed in the second quarter of last year, while 16% of US flights took off late in 2021 as a whole.

There are often multiple reasons behind delays but could include ground crews running late with aircraft refuelling, the airport struggling to deal with the sheer volume of passengers or having to wait for the pilots, or bad weather.

One strategy to reduce delays is the increased use of high-tech monitoring technology, to help airports and airlines run more efficiently.

Israeli startup, IntellAct, is one such provider. The company says most departure delays are within an airline's control and many stem from so-called turnaround services - the aircraft being cleaned, refuelled and restocked, or luggage being removed and loaded.

The AI software of Israeli firm IntellAct keeps an eye on an airport's ground staff


Using airport operators and airlines' existing security and observation cameras, IntellAct's artificial intelligence (AI) software system can automatically detect delays in these turnaround services.

It can then highlight the problem to airport staff or ground crew and suggest a mitigation plan in real time. For example, if a fuel truck arrives late, IntellAct can detect this and recommend 'parallel boarding'. This is where passengers board while the aircraft is being fuelled - it requires a fire engine to be present as a safety precaution.

"The idea came while I was visiting a European airport that suffered from a low number of movements [flights] and was interested in increasing the volume, and hence the number of passengers in its airport," says IntellAct chief executive Udi Segall.

"When I asked the airport's head of operation what it would take to increase the volume of flights, he replied that if the airport could offer a shorter connection time, it would attract international airlines to the airport," says Mr Segall. "Shorter connection time depends primarily on managing the turnaround process effectively.

"And that is the origin of the idea to build an AI-based solution to monitor turnaround services."

IntellAct's system uses an airport's existing network of cameras


IntellAct says its system is currently being evaluated by a number of airports in Europe, Asia and the Middle East - and that preliminary tests conducted by Israeli carrier, El Al, at the country's Ben Gurion Airport showed it could potentially cut turnaround times by 15%.

Yet, Prof Sandra Wachter, a senior research fellow in AI at Oxford University, says such high-tech staff monitoring systems at airports raises concerns.

"Monitoring how often employees take breaks, how fast they work and incentivising them to work as fast as possible is stressful and dehumanising," she says.

"In fact, a stressful work environment is more likely to lead to mistakes, oversights or accidents. And this is particularly problematic in air traffic where the stakes are so high."

When it comes to getting passengers through airports more quickly, travel industry expert, Paul Charles, says the pandemic has "brought us forward by around three years in terms of new technology" that can help do this.

He points out how Covid has made many of us more comfortable using our mobile phones not just for tickets, but to show personal information.

"Airlines are relying on more apps to display information, such as which gate your flight is departing from," says Mr Charles, who is chief executive of PC Agency. He adds that governments requiring proof of vaccination status has "sped up the adoption of digital certificates on smartphones", for example.

"As a result, consumers seem to have less fear of showing such proof electronically, with their personal details, than they had before the pandemic."

This will speed up the adoption of mobile phones ultimately replacing our national passports - not just any Covid documents, he predicts.

"Paperwork will disappear and our smartphones will ultimately become our passports. Digital certificates will be downloaded onto the phone, and smart cameras will 'read' the phone as you walk past."

If this all sounds terribly futuristic and a bit worrying, one US airline has already gone one stage further. Since last year, Delta has been trialling a scheme at Detroit and Atlanta international airports whereby your face is your passport, as Forbes first reported.

Open to members of Delta's SkyMiles loyalty programme, who have also signed up to the US Transportation Security Administration's (TSA) pre-check scheme, you just have to look at a screen when you check-in, drop off your bags, go through security and board the aircraft. It matches your face to the photo and passport details stored on your TSA file.

Delta is trialling the facial recognition system at two airports in the US


You don't have to take out or scan your physical passport. It is a more advanced facial recognition system than the ones many of us have already used at airports' passport control that do require you to scan your physical passport so the system can match your face to your photo.

The Delta "digital identity experience" trial is due to run until this summer. The technology has been developed by Virginia-based tech firm Pangiam, which says its aim is to allow "frictionless curb-to-gate passenger experiences".

Delta's vice president of brand experience design Byron Merritt says it wants to make important parts of your journey - like security and check-in - a seamless experience.

"Innovations like digital identity are implemented with the intention to transform the travel experience into a journey our customers can truly look forward to."

Yet Prof Wachter says such technology raises important privacy issues that need to be debated.

"The algorithm is quickly checking your passport against a database," says Prof Wachter. "But having a database with very detailed information, including biometric data, causes risks. What is this data used for? Who has access to this data? Will this data be shared with third parties?

"Is boarding a plane a couple minutes quicker worth paying [for] with your privacy?"

Newsletter

Related Articles

0:00
0:00
Close
Apple to Pay Google About One Billion Dollars Annually for Gemini AI to Power Next-Generation Siri
UK Signals Major Shift as Nuclear Arms Race Looms
BBC’s « Celebrity Traitors UK » Finale Breaks Records with 11.1 Million Viewers
UK Spy Case Collapse Highlights Implications for UK-Taiwan Strategic Alignment
On the Road to the Oscars? Meghan Markle to Star in a New Film
A Vote Worth a Trillion Dollars: Elon Musk’s Defining Day
AI Researchers Claim Human-Level General Intelligence Is Already Here
President Donald Trump Challenges Nigeria with Military Options Over Alleged Christian Killings
Nancy Pelosi Finally Announces She Will Not Seek Re-Election, Signalling End of Long Congressional Career
UK Pre-Budget Blues and Rate-Cut Concerns Pile Pressure on Pound
ITV Warns of Nine-Per-Cent Drop in Q4 Advertising Revenue Amid Budget Uncertainty
National Grid Posts Slightly Stronger-Than-Expected Half-Year Profit as Regulatory Investments Drive Growth
UK Business Lobby Urges Reeves to Break Tax Pledges and Build Fiscal Headroom
UK to Launch Consultation on Stablecoin Regulation on November 10
UK Savers Rush to Withdraw Pension Cash Ahead of Budget Amid Tax-Change Fears
Massive Spoilers Emerge from MAFS UK 2025: Couple Swaps, Dating App Leaks and Reunion Bombshells
Kurdish-led Crime Network Operates UK Mini-Marts to Exploit Migrants and Sell Illicit Goods
UK Income Tax Hike Could Trigger £1 Billion Cut to Scotland’s Budget, Warns Finance Secretary
Tommy Robinson Acquitted of Terror-related Charge After Phone PIN Dispute
Boris Johnson Condemns Western Support for Hamas at Jewish Community Conference
HII Welcomes UK’s Westley Group to Strengthen AUKUS Submarine Supply Chain
Tragedy in Serbia: Coach Mladen Žižović Collapses During Match and Dies at 44
Diplo Says He Dated Katy Perry — and Justin Trudeau
Dick Cheney, Former U.S. Vice President, Dies at 84
Trump Calls Title Removal of Andrew ‘Tragic Situation’ Amid Royal Fallout
UK Bonds Rally as Chancellor Reeves Briefs Markets Ahead of November Budget
UK Report Backs Generational Smoking Ban Ahead of Tobacco & Vapes Bill Review
UK’s Domino’s Pizza Group Reports Modest Like-for-Like Sales Growth in Q3
UK Supplies Additional Storm Shadow Missiles to Ukraine as Trump Alleges Russian Underground Nuclear Tests
High-Profile Broodmare Puca Sells for Five Million Dollars at Fasig-Tipton ‘Night of the Stars’
Wilt Chamberlain’s One-of-a-Kind ‘Searcher 1’ Supercar Heads to Auction
Erling Haaland’s Remarkable Run: 13 Premier League Goals in 10 Matches and Eyes on History
UK Labour Peer Warns of Emerging ‘Constituency for Hating Jews’ in Britain
UK Home Secretary Admits Loss of Border Control, Warns Public Trust at Risk
President Trump Expresses Sympathy for UK Royal Family After Title Stripping of Prince Andrew
Former Prince Andrew to Lose His Last Military Title as King Charles Moves to End His Public Role
King Charles Relocates Andrew to Sandringham Estate and Strips Titles Amid Epstein Fallout
Two Arrested After Mass Stabbing on UK Train Leaves Ten Hospitalised
Glamour UK Says ‘Stay Mad Jo x’ After Really Big Rowling Backlash
Former Prince Prince Andrew Faces Possible U.S. Congressional Appearance Over Jeffrey Epstein Inquiry
UK Faces £20 Billion Productivity Shortfall as Brexit’s Impact Deepens
UK Chancellor Rachel Reeves Eyes New Council-Tax Bands for High-Value Homes
UK Braces for Major Storm with Snow, Heavy Rain and Winds as High as 769 Miles Wide
U.S. Secures Key Southeast Asia Agreements to Reshape Rare Earth Supply Chains
US and China Agree One-Year Trade Truce After Trump-Xi Talks
BYD Profit Falls 33 % as Chinese EV Maker Doubles Down on Overseas Markets
US Philanthropists Shift Hundreds of Millions to UK to Evade Regulatory Uncertainty in Trump Era
Israeli Energy Minister Delays $35 Billion Gas Export Agreement with Egypt
King Charles Strips Prince Andrew of Titles and Royal Residence
Trump–Putin Budapest Summit Cancelled After Moscow Memo Raises Conditions for Ukraine Talks
×