London Daily

Focus on the big picture.
Monday, Oct 12, 2026

The airport tech helping to prevent delayed flights

The airport tech helping to prevent delayed flights

Air travel comes with many annoyances, and one of the biggest is flight delays.

You are sat in the departure lounge, growing ever more frustrated and checking the flight information display every minute for your late departure.

When the board finally tells you the gate number, it can be a 15-minute walk away. And then you may face an additional wait before you can board.

Delayed flights remain a common problem on both sides of the Atlantic. Official figures show 11% of UK flights were delayed in the second quarter of last year, while 16% of US flights took off late in 2021 as a whole.

There are often multiple reasons behind delays but could include ground crews running late with aircraft refuelling, the airport struggling to deal with the sheer volume of passengers or having to wait for the pilots, or bad weather.

One strategy to reduce delays is the increased use of high-tech monitoring technology, to help airports and airlines run more efficiently.

Israeli startup, IntellAct, is one such provider. The company says most departure delays are within an airline's control and many stem from so-called turnaround services - the aircraft being cleaned, refuelled and restocked, or luggage being removed and loaded.

The AI software of Israeli firm IntellAct keeps an eye on an airport's ground staff


Using airport operators and airlines' existing security and observation cameras, IntellAct's artificial intelligence (AI) software system can automatically detect delays in these turnaround services.

It can then highlight the problem to airport staff or ground crew and suggest a mitigation plan in real time. For example, if a fuel truck arrives late, IntellAct can detect this and recommend 'parallel boarding'. This is where passengers board while the aircraft is being fuelled - it requires a fire engine to be present as a safety precaution.

"The idea came while I was visiting a European airport that suffered from a low number of movements [flights] and was interested in increasing the volume, and hence the number of passengers in its airport," says IntellAct chief executive Udi Segall.

"When I asked the airport's head of operation what it would take to increase the volume of flights, he replied that if the airport could offer a shorter connection time, it would attract international airlines to the airport," says Mr Segall. "Shorter connection time depends primarily on managing the turnaround process effectively.

"And that is the origin of the idea to build an AI-based solution to monitor turnaround services."

IntellAct's system uses an airport's existing network of cameras


IntellAct says its system is currently being evaluated by a number of airports in Europe, Asia and the Middle East - and that preliminary tests conducted by Israeli carrier, El Al, at the country's Ben Gurion Airport showed it could potentially cut turnaround times by 15%.

Yet, Prof Sandra Wachter, a senior research fellow in AI at Oxford University, says such high-tech staff monitoring systems at airports raises concerns.

"Monitoring how often employees take breaks, how fast they work and incentivising them to work as fast as possible is stressful and dehumanising," she says.

"In fact, a stressful work environment is more likely to lead to mistakes, oversights or accidents. And this is particularly problematic in air traffic where the stakes are so high."

When it comes to getting passengers through airports more quickly, travel industry expert, Paul Charles, says the pandemic has "brought us forward by around three years in terms of new technology" that can help do this.

He points out how Covid has made many of us more comfortable using our mobile phones not just for tickets, but to show personal information.

"Airlines are relying on more apps to display information, such as which gate your flight is departing from," says Mr Charles, who is chief executive of PC Agency. He adds that governments requiring proof of vaccination status has "sped up the adoption of digital certificates on smartphones", for example.

"As a result, consumers seem to have less fear of showing such proof electronically, with their personal details, than they had before the pandemic."

This will speed up the adoption of mobile phones ultimately replacing our national passports - not just any Covid documents, he predicts.

"Paperwork will disappear and our smartphones will ultimately become our passports. Digital certificates will be downloaded onto the phone, and smart cameras will 'read' the phone as you walk past."

If this all sounds terribly futuristic and a bit worrying, one US airline has already gone one stage further. Since last year, Delta has been trialling a scheme at Detroit and Atlanta international airports whereby your face is your passport, as Forbes first reported.

Open to members of Delta's SkyMiles loyalty programme, who have also signed up to the US Transportation Security Administration's (TSA) pre-check scheme, you just have to look at a screen when you check-in, drop off your bags, go through security and board the aircraft. It matches your face to the photo and passport details stored on your TSA file.

Delta is trialling the facial recognition system at two airports in the US


You don't have to take out or scan your physical passport. It is a more advanced facial recognition system than the ones many of us have already used at airports' passport control that do require you to scan your physical passport so the system can match your face to your photo.

The Delta "digital identity experience" trial is due to run until this summer. The technology has been developed by Virginia-based tech firm Pangiam, which says its aim is to allow "frictionless curb-to-gate passenger experiences".

Delta's vice president of brand experience design Byron Merritt says it wants to make important parts of your journey - like security and check-in - a seamless experience.

"Innovations like digital identity are implemented with the intention to transform the travel experience into a journey our customers can truly look forward to."

Yet Prof Wachter says such technology raises important privacy issues that need to be debated.

"The algorithm is quickly checking your passport against a database," says Prof Wachter. "But having a database with very detailed information, including biometric data, causes risks. What is this data used for? Who has access to this data? Will this data be shared with third parties?

"Is boarding a plane a couple minutes quicker worth paying [for] with your privacy?"

Newsletter

Related Articles

0:00
0:00
Close
Nearly 100,000 NHS Patients Treated in Hospital Corridors as England Braces for Winter Pressures
UK Government Rejects US-Russia Diesel Agreement and Reaffirms Sanctions Against Moscow
UK and Germany Agree to Deepen Security and Economic Cooperation Following Berlin Talks
British Prime Minister Burnham Pledges Closer EU Ties During Visit to Germany
UK Announces New Sanctions on 17 Russia-Linked Entities During Foreign Secretary's Ukraine Visit
UK and Germany Finalize Kensington Treaty to Strengthen Defense and Technology Cooperation
Britain Maintains Diplomatic Mission in East Jerusalem Despite Israeli Closure Deadline
English Councils Push Government to Rethink Proposed Funding Cuts
Scottish Homebuilding Falls to Lowest Level in 11 Years
BBC Chief Matt Brittin Defends Restructuring as Staff Challenge Job Cuts
UK Finance Warns High Energy Costs and Bond Yields Are Complicating Fiscal Outlook
UK Adopts All 44 Recommendations on Regulating AI in Healthcare
Chancellor John Healey Prepares Autumn Budget as Borrowing Costs Strain Public Finances
UK Investigators See Strong Indications of Iranian Link After RAF Fairford Security Operation
Laura Trott Pledges Tighter Controls on Political Activism in UK Classrooms
Welsh Ministers Launch Long-Term Review of North Wales and Anglesey Crossings
Welsh Government Orders 18-Month Study of Road Solutions Around Newport
Reform UK MP Sarah Pochin Faces Scrutiny Over £800,000 Second Home Purchase
British Households Grow More Concerned About Fuel and Energy Prices
NHS Leaders Warn of Rising Winter Pressure on Emergency Departments
Kemi Badenoch Proposes £2.3 Billion Employer National Insurance Cut for Young Workers
Middle East Conflict Could Erase UK Fiscal Headroom, Economists Warn
Manchester City Found Guilty of Multiple Premier League Financial Rule Breaches
UK Security Services Find Strong Indications of Iranian Role in RAF Fairford Incident
Costa Coffee Returns to Operating Profit on Iced Drinks and Menu Changes
Asos Warns Customers After Unauthorized Access to Retail App and Data
Kemi Badenoch Puts Growth and Deregulation at Center of Conservative Conference
Campaigners Warn of Deepening Social Care Crisis for Disabled Adults
Study Finds Rising Early-Onset Cancer Rates Among Adults Under 50 in Britain
UK Coach Operators Warn High Diesel Prices Could Force Route Cuts
FCA Opens Independent Review Into Handling of Epstein-Linked Whistleblower Case
Argentina Vows to Block Falkland Islands Offshore Oil Development
UK Chancellor Prepares Fiscal Measures and Welfare Reforms Ahead of Autumn Budget
Sainsbury’s and Morrisons Explore Potential Multi-Billion-Pound Merger
UK Weighs Tariffs on Chinese Electric Vehicles to Align With European Union
UK Threatens Diplomatic Expulsions Over Planned Closure of East Jerusalem Consulate
UK Energy Price Cap Hits Three-Year High as Middle East Conflict Raises Costs
Seventh Arrest Made in Suspected Terror Plot at RAF Fairford
Systemic Education Collapse Sparks Mass Student Uprisings in France
Green Party Faces Backlash Over Resolution Equating Zionism With Racism
Conservatives Debate Scrapping Environmental Rules for New Homes
Cornwall Insight Warns UK Energy Bills Could Approach £2,000 This Winter
UK Coach Operators Warn of Service Cuts as Diesel Prices Exceed £2
Scottish Parliament Approves £68 Billion Budget With New Tax and Property Measures
FCA Opens Independent Review Into Handling of Epstein Whistleblower
UK Government Drops Plan to Suspend Jury Trials in England and Wales
Bank of England Holds Interest Rate at 3.75% as Markets Watch November
Two Iranian Nationals Charged Over Alleged Plot Targeting Manchester Jewish Community
UK Fiscal Headroom Halves to £11 Billion Ahead of Budget, EY Warns
US Bomber Withdrawal From RAF Fairford Prompts UK Security Review
×