London Daily

Focus on the big picture.
Sunday, Oct 25, 2026

Half-term holiday plans in shreds as flights cancelled

Half-term holiday plans in shreds as flights cancelled

Andy Montgomery, his wife and daughters, 11 and 13, got up at 3am on Monday to get to Gatwick in good time for their flight to Rome.

But he isn't going anywhere now, after his flight was cancelled and the airline couldn't find him an alternative.

"It's absolutely diabolical," he said.

The Montgomeries are just one of hundreds of families left with their holiday plans in tatters after flights were cancelled.

The low-cost airlines Vueling and easyJet, in particular, are facing a barrage of customer complaints online.

It was going to be the family's first trip by air since the pandemic began. But Andy said: "We've been put on one flight - cancelled. Put on another flight - cancelled. And then literally told we can't fly anywhere."

"We said we'll fly anywhere you can get us to," he said. "[But] there are no flights anywhere for three days."After two years of restrictions, air travel is enjoying a post-pandemic bounce-back but airlines and airports are struggling to keep up with higher levels of demand after cutting thousands of jobs during lockdown.

Passenger numbers are still below pre-Covid peaks. But with school half-term holidays coinciding with the extra Jubilee bank holiday, airports are now busier than at any point since before the pandemic.

Over the weekend travellers at Gatwick, Bristol and Manchester airports faced long queues for check-in desks, security, and boarding.

Tui and EasyJet cancelled dozens of flights to try to ease the pressure.

Vueling, part of IAG which also owns British Airways, said "several operational issues" had affected its flight schedules on Friday, with a knock-on effect over the weekend.

"We always strive to offer a timely service, however, if this isn't possible our priority is to organise the best alternatives for our customers," said Vueling.

"Our team at Gatwick worked diligently to resolve these issues and our customer service team is in touch with those affected by the delays".

A spokesperson for Gatwick airport said there had been some difficulties over the weekend, but "not to the extent of the disruption that has been reported".

James, his wife and three children aged 16, five and two, were due to fly from Gatwick to Valencia on a 20.10 flight with Vueling on Saturday.

James, his wife and three children were told at the gate their Vueling flight has been cancelled


But they were told at the gate they couldn't board the flight because it was full.

Not happy with the idea of waiting for an early morning flight to a different Spanish airport, they spent £330 on a taxi home, and eventually flew out on Sunday evening 24 hours later than planned.

"It was gutting, very stressful, particularly for the children who were very distressed," said James.

Other customers who opted to wait in the airport said restaurants closed at 8.30pm and they were left without anything to eat.


'Really poor'


Alan Black was supposed to be attending his nephew's wedding in Seville. He and his wife won't be there after his flight with easyJet was cancelled while they were waiting at the boarding gate.

"We tried very hard to get an alternative flight but as you can imagine everyone else has been trying to do the same," he told BBC Sussex.

The groom had lined up two best men for the wedding, but since both were booked on the same flight as Alan, they're also unlikely to make it.

Alan Black will be holidaying at home after his easyJet flight was cancelled


He says the easyJet staff at the gate "knew pretty much nothing" and described customer services as "really poor".

EasyJet said at the weekend it had taken the decision to make advance cancellations over the half-term break because it believed it was "necessary to provide reliable services over this busy period".

It said passengers had been informed in advance and offered the chance to rebook or receive a refund.

A "rare cancellation" might take place without warning, said easyJet, due to "a live operational issue on that specific flight".

Airline sector expert John Strickland said the removal of the final Covid restrictions in March had come too late for the industry to feel confident about ramping up staffing levels.

"It's a structural challenge for the industry pretty much globally, to get back to [full] manpower levels," he told the BBC's Today programme.

Mr Strickland said it may be some time before the airlines can solve their staffing challenges.

"The level of pay on many of these frontline jobs that are so important to airlines, whether its security search, or check-in or baggage loading and so on, have always been pretty low. They're becoming less competitive now against other industries.

"Many of these jobs are physically and mentally demanding and so regardless of the pay... that pressure of day-to-day, dealing with the strain and getting the kick-back from passengers that are unhappy, means that it is going to be a structural question for the industry for the future."

Newsletter

Related Articles

0:00
0:00
Close
Department for Environment Food and Rural Affairs Implements Stricter Water Quality Regulations for British Rivers
Welsh Government Launches Major Renewable Energy Initiative to Expand Offshore Wind Capacity Along the Coast
Northern Ireland Executive Reaches Final Agreement on Comprehensive Regional Infrastructure Modernization Plan
Office for National Statistics Reports Moderate Increase in British Retail Sales Driven by Autumn Discounts
Scottish First Minister Announces Emergency Housing Strategy to Tackle Severe Homelessness Across Urban Centers
Automotive Industry Leaders in the United Kingdom Urge Government Support for Electric Vehicle Manufacturing Transition
United Kingdom and European Union Initiate High-Level Negotiations on Post-Brexit Defense and Security Pact
National Health Service England Introduces Sweeping Digital Reforms to Reduce Hospital Waiting Lists Nationwide
Chancellor of the Exchequer Outlines Emergency Fiscal Measures to Address Local Government Funding Crises Across England
Bank of England Governor Warns of Persistent Inflation Pressures Impacting Interest Rate Decisions in the United Kingdom
UK Conservative Party Suspends Former Electoral Candidate Following Undercover Investigation
Actors and Writers Condemn British Anti Terror Legislation Targeting Activist Groups and Free Speech
Central Bank and Treasury Monitor Inflation Risks as International Monetary Fund Upgrades United Kingdom Growth Forecast
Storm Boelo Batters British Isles With Eighty Mile Per Hour Winds Causing Widespread Power Outages
British Intelligence Services and Technology Firms Partner to Counter Artificial Intelligence Enabled Cybersecurity Threats
UK Consumer Confidence Falls at Fastest Rate Since Brexit Vote as Cost of Living Intensifies
Chancellor John Healey Prepares Landmark Autumn Budget Focused on Devolution and Fiscal Rules
Northern Ireland Executive Ministers Reach Consensus on Shared Economic Development Priorities to Stimulate Regional Growth in Belfast
Department for Business and Trade Finalizes Conditional Support Package for Advanced Semiconductor Fabrication Facilities in Newport
Welsh Government Unveils Regional Industrial Development Strategy to Attract Green Energy Investment to South Wales Manufacturing Hubs
Foreign Secretary David Lammy Concludes Diplomatic Mission to European Capital Cities to Strengthen Post-Brexit Defense Cooperation
Department for Environment, Food and Rural Affairs Implements Stricter Regulatory Compliance Standards for Water Utilities Across England
Office for National Statistics Reports Moderate Wage Growth Stabilization and Resilient Employment Figures Across the United Kingdom
Scottish Government and Trade Union Representatives Reach Tentative Pay Agreement for Public Sector Transport Workers in Edinburgh
National Health Service England Announces Emergency Capital Funding Allocation to Reduce Winter Emergency Department Bottlenecks
Bank of England Monetary Policy Committee Signals Cautious Approach to Interest Rate Reductions Amid Persistent Inflation Pressures
British Prime Minister Keir Starmer and Treasury Officials Finalize Urgent Fiscal Adjustments Ahead of Upcoming National Budget
Tour de France Organizers Confirm Historic Grand Depart Featuring Edinburgh and Yorkshire Stages
National Cyber Security Centre Issues Urgent Alerts Following Global Security Vulnerability in Core Programming Software
Independent Energy Analysts Warn Great Britain Faces Highest Winter Power Tariffs in Europe
Major British Defense Contractors Commit to Delivering Forty Thousand New Apprenticeships and Training Placements
New Bradford Railway Station Infrastructure Project Approved to Transform Regional Transit Connectivity Across Northern England
Welsh Infrastructure Stakeholders Press Government for Accelerated Local Sourcing in Military and Uniform Manufacturing
Scottish Council Governance Crisis Triggers High-Court Legal Challenge Over Leadership Ouster Bid
High Street Bakery Chain Greggs Announces Major Factory Closures and Seven Hundred Job Cuts
Automotive Manufacturer Jaguar Land Rover Advances Advanced Defense Technology Partnership with European Allies
Treasury and Bank of England Officials Signal Persistent Concern Over Inflation-Driven Interest Rate Path
International Monetary Fund Upgrades United Kingdom Growth Forecast While Issuing Inflation Warnings
National Health Service Leaders Warn of Severe Capacity Pressures as Early Winter Respiratory Infections Surge
Government Issues Emergency Resilience Guidance Advising All British Citizens to Stockpile Essential Supplies
United Kingdom Private Sector Growth Beats Expectations in October Driven by Resilient Services and Manufacturing
Barclays to Cut Five Thousand Jobs in Major Artificial Intelligence Adoption and Cost-Cutting Overhaul
Piper Tomahawk Aircraft Crash Near Drymen in Stirling Claims Two Lives as Investigators Deploy
North Sea Transition Authority Approves Jackdaw Gas Field Production After Ministerial Authorization
Government Injects One Hundred and Forty Million Pounds to Expand Urgent Care Ahead of Winter Crisis
Department of Health Warns Further Pay Rises Will Derail National Health Service Waiting List Targets
Major Environmental Emergency Declared in South Wales Following Aerospace Kerosene Spill
Tank Barrel Production Returns to Britain as Defence Contractors Accelerate Domestic Rearmament
Government Approves Controversial Jackdaw Gasfield Development in the North Sea
National Health Service Maternity Safety Review Condemned Over Flawed Artificial Intelligence Integration
×