London Daily

Focus on the big picture.
Sunday, Sep 06, 2026

Half-term holiday plans in shreds as flights cancelled

Half-term holiday plans in shreds as flights cancelled

Andy Montgomery, his wife and daughters, 11 and 13, got up at 3am on Monday to get to Gatwick in good time for their flight to Rome.

But he isn't going anywhere now, after his flight was cancelled and the airline couldn't find him an alternative.

"It's absolutely diabolical," he said.

The Montgomeries are just one of hundreds of families left with their holiday plans in tatters after flights were cancelled.

The low-cost airlines Vueling and easyJet, in particular, are facing a barrage of customer complaints online.

It was going to be the family's first trip by air since the pandemic began. But Andy said: "We've been put on one flight - cancelled. Put on another flight - cancelled. And then literally told we can't fly anywhere."

"We said we'll fly anywhere you can get us to," he said. "[But] there are no flights anywhere for three days."After two years of restrictions, air travel is enjoying a post-pandemic bounce-back but airlines and airports are struggling to keep up with higher levels of demand after cutting thousands of jobs during lockdown.

Passenger numbers are still below pre-Covid peaks. But with school half-term holidays coinciding with the extra Jubilee bank holiday, airports are now busier than at any point since before the pandemic.

Over the weekend travellers at Gatwick, Bristol and Manchester airports faced long queues for check-in desks, security, and boarding.

Tui and EasyJet cancelled dozens of flights to try to ease the pressure.

Vueling, part of IAG which also owns British Airways, said "several operational issues" had affected its flight schedules on Friday, with a knock-on effect over the weekend.

"We always strive to offer a timely service, however, if this isn't possible our priority is to organise the best alternatives for our customers," said Vueling.

"Our team at Gatwick worked diligently to resolve these issues and our customer service team is in touch with those affected by the delays".

A spokesperson for Gatwick airport said there had been some difficulties over the weekend, but "not to the extent of the disruption that has been reported".

James, his wife and three children aged 16, five and two, were due to fly from Gatwick to Valencia on a 20.10 flight with Vueling on Saturday.

James, his wife and three children were told at the gate their Vueling flight has been cancelled


But they were told at the gate they couldn't board the flight because it was full.

Not happy with the idea of waiting for an early morning flight to a different Spanish airport, they spent £330 on a taxi home, and eventually flew out on Sunday evening 24 hours later than planned.

"It was gutting, very stressful, particularly for the children who were very distressed," said James.

Other customers who opted to wait in the airport said restaurants closed at 8.30pm and they were left without anything to eat.


'Really poor'


Alan Black was supposed to be attending his nephew's wedding in Seville. He and his wife won't be there after his flight with easyJet was cancelled while they were waiting at the boarding gate.

"We tried very hard to get an alternative flight but as you can imagine everyone else has been trying to do the same," he told BBC Sussex.

The groom had lined up two best men for the wedding, but since both were booked on the same flight as Alan, they're also unlikely to make it.

Alan Black will be holidaying at home after his easyJet flight was cancelled


He says the easyJet staff at the gate "knew pretty much nothing" and described customer services as "really poor".

EasyJet said at the weekend it had taken the decision to make advance cancellations over the half-term break because it believed it was "necessary to provide reliable services over this busy period".

It said passengers had been informed in advance and offered the chance to rebook or receive a refund.

A "rare cancellation" might take place without warning, said easyJet, due to "a live operational issue on that specific flight".

Airline sector expert John Strickland said the removal of the final Covid restrictions in March had come too late for the industry to feel confident about ramping up staffing levels.

"It's a structural challenge for the industry pretty much globally, to get back to [full] manpower levels," he told the BBC's Today programme.

Mr Strickland said it may be some time before the airlines can solve their staffing challenges.

"The level of pay on many of these frontline jobs that are so important to airlines, whether its security search, or check-in or baggage loading and so on, have always been pretty low. They're becoming less competitive now against other industries.

"Many of these jobs are physically and mentally demanding and so regardless of the pay... that pressure of day-to-day, dealing with the strain and getting the kick-back from passengers that are unhappy, means that it is going to be a structural question for the industry for the future."

Newsletter

Related Articles

0:00
0:00
Close
OpenAI Unveils GPT-6 and Says: "We May Already Have Reached AGI"
Congressman Accused Andrew of Sex Crimes in the United States
Donald Trump: "I'm Glad Harry and Meghan Left the United States"
Spicy Food Is Linked to Lower Death Risk — but It Is Not a Miracle Cure
AfD Enters Saxony-Anhalt Election at 41% in Historic Test for German Politics
Gen Z Turns to Investing as America's First-Home Dream Moves Further Out of Reach
Thousands Join Anti-Abortion March Through Central London
UK Beekeepers Call for Nationwide Tracking as Asian Hornet Sightings Increase
England Sees Sharp Rise in Property Subsidence Claims After Record Summer Heat
House of Lords Advances Financial Services Reform Bill
House of Lords Begins Detailed Scrutiny of Railways Bill and Great British Railways Plan
UK Treasury Cuts Green Book Discount Rate to Support More Regional Infrastructure Projects
Reform UK Suspends Two Senior Aides After Undercover Report on Foreign Donation Rules
UK Chancellor Warns Autumn Budget Will Require Tough Choices as Energy Shock Squeezes Public Finances
UK Parliament Raises Concerns Over Funding Structure of £400 Million Tropical Forest Initiative
Andy Burnham Launches Number 10 North as Part of UK Devolution Push
UK Reaffirms Falkland Islands Sovereignty Amid Renewed Regional Pressure
Andy Burnham to Abstain From Assisted Dying Vote as Ministers Are Told to Remain Neutral
Kemi Badenoch Sacks Shadow Chancellor Mel Stride in Conservative Economic Strategy Shake-Up
UK Government Drops Early Prisoner Release Plan in Favor of Deportations and Wider Prison Reform
UK Farmers Warn Drought-Hit Harvests Could Push Grocery Prices Higher
UK Economy Faces Persistent Stagflation Risks Ahead of October Budget
Masked Protesters Block Port of Dover Roads, Disrupting Cross-Channel Traffic
Reform UK Suspends Senior Officials After Undercover Investigation Into Foreign Donation Plans
UK Urges Households to Keep Emergency Supplies Amid Severe El Niño Warning
Prime Minister Andy Burnham Sets Out Regional Industry and Prison Reform Agenda
Siemens Energy Wins Rolls-Royce Small Modular Reactor Manufacturing Contract
UK Mortgage Costs Rise as Gilt Yields and Swap Rates Climb
Bank of England’s Huw Pill Calls for Prompt Rate Rise as Inflation Risks Persist
National Audit Office Warns UK Is Unprepared for Major Food Supply Disruptions
British Army Suspends Some Training Exercises as Budget Pressures Intensify
HMS Queen Elizabeth Deploys as NATO Allied Response Force Command Ship
Reform UK Suspends Two Senior Officials Over Alleged Foreign Donation Scheme
UK Reasserts Falkland Islands Sovereignty After Argentina Threatens Sanctions
Scottish Tech Company PureLifi Enters Administration With More Than 40 Job Losses
Scottish Government Names Alyn Smith Innovation and Education Minister
Green Party Co-Leader Zack Polanski to Contest By-Election for Keir Starmer’s Former Seat
Palestine Action Activists Appeal Terrorism-Related Prison Sentences
PwC Report Highlights Persistent Regional Spending-Power Divide Across Britain
UK Names Hundreds of Employers for Minimum Wage Violations
UK Commits £400 Million to International Tropical Forest Fund
UK Extends £2 Bus Fare Cap Across England Through 2027
UK Warns Travellers as US-Iran Tensions Disrupt Middle East Security and Shipping
Andy Burnham Faces Kemi Badenoch in First Prime Minister’s Questions
Kemi Badenoch Names Andrew Griffith Shadow Chancellor in Conservative Reshuffle
UK Treasury and Markets Focus on Fiscal Headroom Ahead of Autumn Budget
UK Government Reverses Early Release Plans for Serious Violent and Sexual Offences
UK and France Review Border Cooperation After 48,000 Small-Boat Crossings Prevented
UK Growth Outlook Weakens as Inflation and Energy Costs Rise
Breeding Tropical Mosquitoes Discovered in East London
×