London Daily

Focus on the big picture.
Sunday, Sep 13, 2026

Half-term holiday plans in shreds as flights cancelled

Half-term holiday plans in shreds as flights cancelled

Andy Montgomery, his wife and daughters, 11 and 13, got up at 3am on Monday to get to Gatwick in good time for their flight to Rome.

But he isn't going anywhere now, after his flight was cancelled and the airline couldn't find him an alternative.

"It's absolutely diabolical," he said.

The Montgomeries are just one of hundreds of families left with their holiday plans in tatters after flights were cancelled.

The low-cost airlines Vueling and easyJet, in particular, are facing a barrage of customer complaints online.

It was going to be the family's first trip by air since the pandemic began. But Andy said: "We've been put on one flight - cancelled. Put on another flight - cancelled. And then literally told we can't fly anywhere."

"We said we'll fly anywhere you can get us to," he said. "[But] there are no flights anywhere for three days."After two years of restrictions, air travel is enjoying a post-pandemic bounce-back but airlines and airports are struggling to keep up with higher levels of demand after cutting thousands of jobs during lockdown.

Passenger numbers are still below pre-Covid peaks. But with school half-term holidays coinciding with the extra Jubilee bank holiday, airports are now busier than at any point since before the pandemic.

Over the weekend travellers at Gatwick, Bristol and Manchester airports faced long queues for check-in desks, security, and boarding.

Tui and EasyJet cancelled dozens of flights to try to ease the pressure.

Vueling, part of IAG which also owns British Airways, said "several operational issues" had affected its flight schedules on Friday, with a knock-on effect over the weekend.

"We always strive to offer a timely service, however, if this isn't possible our priority is to organise the best alternatives for our customers," said Vueling.

"Our team at Gatwick worked diligently to resolve these issues and our customer service team is in touch with those affected by the delays".

A spokesperson for Gatwick airport said there had been some difficulties over the weekend, but "not to the extent of the disruption that has been reported".

James, his wife and three children aged 16, five and two, were due to fly from Gatwick to Valencia on a 20.10 flight with Vueling on Saturday.

James, his wife and three children were told at the gate their Vueling flight has been cancelled


But they were told at the gate they couldn't board the flight because it was full.

Not happy with the idea of waiting for an early morning flight to a different Spanish airport, they spent £330 on a taxi home, and eventually flew out on Sunday evening 24 hours later than planned.

"It was gutting, very stressful, particularly for the children who were very distressed," said James.

Other customers who opted to wait in the airport said restaurants closed at 8.30pm and they were left without anything to eat.


'Really poor'


Alan Black was supposed to be attending his nephew's wedding in Seville. He and his wife won't be there after his flight with easyJet was cancelled while they were waiting at the boarding gate.

"We tried very hard to get an alternative flight but as you can imagine everyone else has been trying to do the same," he told BBC Sussex.

The groom had lined up two best men for the wedding, but since both were booked on the same flight as Alan, they're also unlikely to make it.

Alan Black will be holidaying at home after his easyJet flight was cancelled


He says the easyJet staff at the gate "knew pretty much nothing" and described customer services as "really poor".

EasyJet said at the weekend it had taken the decision to make advance cancellations over the half-term break because it believed it was "necessary to provide reliable services over this busy period".

It said passengers had been informed in advance and offered the chance to rebook or receive a refund.

A "rare cancellation" might take place without warning, said easyJet, due to "a live operational issue on that specific flight".

Airline sector expert John Strickland said the removal of the final Covid restrictions in March had come too late for the industry to feel confident about ramping up staffing levels.

"It's a structural challenge for the industry pretty much globally, to get back to [full] manpower levels," he told the BBC's Today programme.

Mr Strickland said it may be some time before the airlines can solve their staffing challenges.

"The level of pay on many of these frontline jobs that are so important to airlines, whether its security search, or check-in or baggage loading and so on, have always been pretty low. They're becoming less competitive now against other industries.

"Many of these jobs are physically and mentally demanding and so regardless of the pay... that pressure of day-to-day, dealing with the strain and getting the kick-back from passengers that are unhappy, means that it is going to be a structural question for the industry for the future."

Newsletter

Related Articles

0:00
0:00
Close
Bayeux Tapestry Draws Large Crowds at British Museum
Cuts to International Aid Raise Concerns Over Fragile Overseas Health Systems
UK Airlines and Logistics Operators Adjust Capacity as Fuel Costs Rise
UK Mortgage Arrears Edge Lower in Second Quarter
UK Government Advances New Devolution Offers for English Councils
UK Parliament Begins Debate on NHS Governance and Single Patient Record Reforms
Andy Burnham Launches Number 10 North Devolution Initiative
UK Parliament Rejects Assisted Dying Bill for Terminally Ill Adults
UK Bans Goods From Israeli Settlements in the Occupied West Bank
UK Economy Grows 0.4% in July as Technology Services Strengthen
Metropolitan Police Continue Investigation Into Reform UK Political Financing
Chinese Crypto Entrepreneur Leon Li Identified as Seller of £190 Million London Mansion
Trades Union Congress Proposes Social Energy Tariff Funded by Higher Bank Surcharge
British Chambers of Commerce Calls for State Pension Triple Lock to Be Scrapped
Anthropic Says Claude Helped Disrupt Biological Weapons and Cyber Espionage Threats
UK Imposes Sanctions Over Israeli Settlements and West Bank Violence
UK Reimposes Sectoral Sanctions on Iran’s Aviation, Shipping and Energy Networks
UK Economy Grows 0.4% in July as AI and Programming Services Lift Activity
UK House of Commons Rejects Assisted Dying Bill by 286 Votes to 270
UK Reviews Nationwide Emergency Alert Tests After Systems Meet Reliability Targets
UK Seeks Faster Rail Links Across Northern Industrial Corridors
British Business Bank Allocates £150 Million for High-Growth Companies in Northern England
BBC Warns Staff Strikes Are Possible Amid Pay Dispute and £500 Million Savings Drive
UK Backs Short Extension of UN Sudan Sanctions Regime
Prime Minister Andy Burnham Defends Early Prison Release Reforms and Growth Strategy
Reform UK Faces Scrutiny Over Alleged Effort to Circumvent Foreign Donation Rules
UK Analysts Warn Tax Rises or Spending Cuts May Be Needed to Preserve Fiscal Headroom
Jaguar Land Rover Plans Up to 4,000 Job Cuts in £1.7 Billion Cost-Saving Drive
UK Chancellor Warns of Difficult October Budget as Borrowing Costs Rise
UK Declares Israeli Occupation of West Bank Unlawful and Expands Sanctions
UK House of Commons Rejects Assisted Dying Bill for England and Wales
English Councils to Gain Power to Introduce Tourist Taxes by 2028
Kemi Badenoch Reshuffles Conservative Shadow Cabinet
Firefighters Make Progress Containing Major Wildfires in South Wales
John Lewis Partnership Reports £124 Million Loss
Study Says UK AI Data Centres Will Create Only a Quarter of Forecast Jobs
UK Government Considers Higher Industrial Water Prices Amid Supply Pressures
Andy Burnham Holds First Call With Donald Trump as UK Prime Minister
NHS Records Busiest Summer on Record as Heatwaves Drive Hospital Admissions
Home Secretary Orders Police Crackdown on Far-Right Anti-Migrant Vigilantes
UK Supreme Court Rules Northern Ireland Religious Education Curriculum Breaches Human Rights Standards
Markets Price in Four Bank of England Rate Rises by Next Summer
House of Commons Prepares Free Vote on Assisted Dying Bill
UK Government Bans Trade With Israeli Settlements in Occupied Territories
UK Economy Grows 0.4% in July as Artificial Intelligence Investment Supports Expansion
Andy Burnham Becomes UK Prime Minister After Keir Starmer Resigns
John Lewis Partnership Loss Widens to £124 Million
UK Government to Put White Working-Class Social Mobility at Centre of Equality Policy
McLaren Plans £450 Million Technology Investment Creating 1,000 UK Jobs
UK Chancellor Faces Calls for Wealth Taxes and Public Ownership in Autumn Budget
×