London Daily

Focus on the big picture.

Vodafone 3G turn-off sparks internet access fears

Vodafone 3G turn-off sparks internet access fears

Campaigners have warned that Vodafone turning off its 3G network will lead to people with older and more basic phones falling into "digital poverty."

Vodafone will be the first UK telecoms firm to stop providing 3G when it begins a nationwide phase-out in June.

This will free up radio frequencies for faster 4G and 5G services, it says.

Vodafone says it is working to support vulnerable customers, but campaign group Digital Poverty Alliance has criticised the switch-off.

Vodafone UK's chief network officer, Andrea Dona, said 3G use had "dropped significantly" - with less than than 4% of its customers' data being used on its 3G network, compared with more than 30% in 2016.

He said that meant it was now "time to say goodbye to 3G and focus on the current benefits and future possibilities of our 4G and 5G networks". 

The company says it is working with third parties, including charities, to help customers.

It has also pointed to the support it is providing for customers, including information on its website about how to check if a phone is capable of accessing 4G. It has worked with a body called We Are Digital to set up the Digital Skills Helpline, which is free to call from all UK mobiles and landlines.

Digital Poverty Alliance, which says its objective is help people access the "life-changing benefits" of digital services, says 14 million British people rarely engage online, with 18% of adults relying on their their phone to access digital services. It said switching off 3G would have "detrimental effects".

"Older and basic devices do not have 4G capabilities, so individuals who can only get online using a basic device will fall into digital poverty," it warned in a statement.

"Switching off 3G will have an adverse effect on the mission to help more people access the digital world," it added.


'You rely on the service'


Vodafone says it is pressing ahead with a nationwide phase-out after successful pilots across Plymouth and Basingstoke.

However, some customers have expressed concern about how it will affect them.

Dan Jones, 36, a self-employed IT consultant who lives in a village near Manchester, told the BBC he only got a 3G signal at his home office.

He said he was informed by Vodafone in October that it was going to shut 3G services and since then 4G and 5G in his area had been "pretty much non-existent".

Mr Jones said he was now contemplating changing providers.

"I'm self-employed, I'm an IT consultant - when your living is made through phone calls and that sort of thing, you rely on the service," he told the BBC.

"It's not like I live out in the sticks."

The UK government and mobile phone operators have said all 2G and 3G services will be shut off by 2033 at the latest, with 3G networks being shut first.

Newsletter

Related Articles

London Daily
0:00
0:00
Close
Israel Warns France of Iranian Threats at Paris Olympics
Possible Successors to Rishi Sunak as Conservative Party Leader
Olaf Scholz to Run for German Chancellor Again in 2025
TikTok Fined by UK Regulator for Child Safety Data Reporting Failures
Miracle Baby Born After Gaza Airstrike
Global Tech Outage Caused by Bug in CrowdStrike's Software
Ukrainian FM Open to Peace Talks with Russia, China Reports
EU to Transfer Interest from Frozen Russian Funds to Ukraine
Greenpeace Co-Founder Paul Watson Arrested in Greenland
EU Relocates Summit to Punish Hungary over Orban's Ukraine Visit
Netanyahu Seeks Meeting with Trump During Washington Visit
World's Hottest Day Recorded on July 21
UK Labour Government To Halt Migrant Housing on Accommodation Barge
President Biden Returns to White House After Testing COVID Negative
Trump Says Kamala Harris Would Be Easier Election Opponent Than Biden
Thousands Protest in Mallorca Against Mass Tourism
Immigration Crackdown Targets Car Washes and Beauty Sector
Nigeria's Controversial Return to Colonial-Era National Anthem
Hacking Vulnerabilities: Androids vs. iPhones
Ukraine Crisis Should Be EU's Responsibility, Says Trump’s Envoy
A Week of Turmoil: Key Moments in US Politics
Barrow's Sacred Heart Primary School Faces Long-Term Closure
German National Sentenced to Death in Belarus
Elon Musk's Companies Drop CrowdStrike After Global Windows 10 Outage
US Advises India on Russian Ties Amid Geopolitical Shifts
Trump Pledges to End Ukraine Conflict if Reelected
Global IT Outage Unveils Digital Vulnerabilities
Global IT Outage Sparks Questions About Financial Accountability
CrowdStrike Bug Affects 8.5 Million Windows Devices
Flights Resume After Major Microsoft Outage
US Criticizes International Court's Opinion on Israeli Occupation
CrowdStrike Update Causes Global IT Outage Due to Skipped Quality Checks
EU’s Patronizing Attitude Towards Africa Revealed
Netanyahu Denounces World Court Ruling on Israeli Occupation
Adidas Drops Bella Hadid Over Controversy
Global Outage Caused by CrowdStrike Update Impacts Millions
Massive Flight Cancellations Across the U.S. Due to Microsoft Outage
Global Windows Outage Causes Chaos Across Banks, Airlines, and More
Russia Accuses Ukraine of Using Chemical Weapons
UK's Flawed COVID-19 Planning Exposed by Inquiry
Ursula von der Leyen Wins Second Term as European Commission President
Police Officer Injured in Attack in Central Paris
Hulk Hogan absolutely tore it up at the RNC.
Paris is being "cleansed" of migrants and homeless people ahead of the Olympics.
Lamine Yamal arriving at his school after winning the Euros
Campaigners Urge UK Government to Block Shein's London IPO
UK Labour Government's Legislative Agenda
UK Labour Government to Regulate Powerful AI Models
Record Heat Temperatures in Ukraine Amid Power Crisis
UK Government Plans to Remove 92 Hereditary Peers from House of Lords
×