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Tuesday, Mar 03, 2026

Charity Warns that Two Million Could Face Energy Disconnection This Winter

Charity Citizens Advice has raised concerns that two million individuals in the UK might lose access to heating and electricity this winter due to the inability to pay for their prepayment meters.
This situation is not an isolated incident but a recurring problem. A report indicates a vast number of UK residents live well below the poverty line.

The government has acknowledged spending extensive funds on household support. However, a Citizens Advice survey revealed that in 2023, about 1.7 million people disconnected their prepayment meters monthly.

Approximately 800,000 suffered without power for over 24 hours because they couldn't afford a top-up.

The increasing energy price cap in January compounded the issue, making it harder for prepayment meter customers who can't spread costs over the year, leading to cut-offs during cold periods.

The case of Muhammad, a 60-year-old East London resident, exemplifies the struggle of maintaining the energy supply for heating while being jobless and immunocompromised.

Citizens Advice apprehends a spike in energy cost-related consultations this winter. Meanwhile, Ofgem has permitted some energy companies to resume installing prepayment meters by force, a controversial practice halted temporarily after public backlash when British Gas forcefully installed meters against regulations.

The charity advises immediate action to prevent annual winter energy crises and proposes a government-Ofgem collaboration on energy debt strategies and reform of the warm home discount.

In another study by the Joseph Rowntree Foundation, six million people experienced deep poverty in 2021-22, defined as earning 40% below the median income. The foundation calls for political strategies to tackle poverty.

The Department for Energy Security stated a £104 billion investment in household bill support, recommending those struggling to communicate with suppliers. A government spokesperson also mentioned billions invested in employment barriers reduction and tax cuts to increase disposable income for working individuals.
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