London Daily

Focus on the big picture.
Thursday, Oct 29, 2026

Boeing: internal emails reveal chaos and incompetence at 737 Max factory

Boeing: internal emails reveal chaos and incompetence at 737 Max factory

Executives mocked their regulator and joked about safety in hundreds of messages given to congressional investigators
Boeing is more than a year into the worst crisis in its 103-year history and it just got worse.

The fatal crashes of two of company’s 737 Max jets – which claimed 346 lives – have already shone a harsh light on Boeing’s corporate culture and its cosy relationship with its regulator. Then on Thursday hundreds of pages of internal messages were delivered to congressional investigators in which Boeing executives mocked their regulator, joked about safety and said the Max had been “designed by clowns”.

Shocking as the emails are, they will come as no surprise to those following the Boeing story. Last month Edward Pierson, a former senior manager at Boeing’s 737 factory in Renton, Washington, told Congress he had witnessed “chaos” at the factory where the Max was built and had warned management that “Boeing was prioritizing production speed over quality and safety”.

His warnings were ignored.

Lawmakers also heard the Federal Aviation Administration (FAA), Boeing’s regulator, allowed the Max to keep flying even after its own analysis found the plane could have averaged one fatal crash about every two or three years without intervention.

That decision came a month after the Lion Air crash in October 2018 that claimed 189 lives, and four months before an Ethiopian Airlines crash that killed another 157 people.

New software meant to prevent stalling has been blamed for both crashes and it is now clear training on that software could well have prevented them. But training costs money and the release of the latest messages shows Boeing was doing all it could to block any regulatory requirement for airlines to train pilots in a simulator on the differences between the 737 Max and its predecessor the 737 NG.

Boeing claimed the planes were so similar that experienced pilots could be trained on the differences in a one-hour lesson on an iPad.

Avoiding extra training was a big cost saving. Before the grounding Boeing promised to offer Southwest Airlines a $1m discount per plane if regulators required simulator training.

What will happen now? Senator Richard Blumenthal has called the emails “astonishing and appalling” and called for more congressional hearings.

But the outrage over the emails is unlikely to address the structural issues that led to these tragedies. Boeing is simply too big to fail. The company is the US’s largest export manufacturer, it supports 8,000 suppliers across the US and its woes are big enough to trim the economic fortunes of the entire country. In a clear sign of the scandal’s impact, on Friday aircraft parts maker Spirit AeroSystems announced it is laying off 2,800 employees at its facility in Wichita, Kansas, due to the grounding of the plane. According to the White House Council of Economic Advisers, last year Boeing’s troubles cut gross domestic product from March through June by 0.4 percentage points.

Nor is oversight likely to get much of a boost from the Trump administration. Donald Trump has used two executive orders to cut regulatory oversight and hand more of that supervision over to businesses. Trump’s 2019 budget proposed an 18% cut to the transportation department.

Boeing sacked Dennis Muilenberg, its CEO, in December. The FAA has a relatively new administrator. Both organisations have promised change but there is still little sign that Boeing, the FAA or the Trump administration are really prepared to put human lives ahead of the bottom line.
Newsletter

Related Articles

0:00
0:00
Close
Met Office Issues Extended Forecast Highlighting Stable High Pressure Weather Patterns Across the United Kingdom
Scottish Finance Secretary Shona Robison Outlines Changes to Tax Thresholds and Residential Property Levies in Edinburgh
Financial Markets and Government Bond Yields Remain Stable Following Muted Reaction to Autumn Budget Measures
Defence Committee Chair Tan Dhesi Criticizes Budget for Delaying Critical Defence Spending Decisions to Next Year
International Monetary Fund Forecasts United Kingdom Economic Growth at One Point Three Percent for Year
Office for Budget Responsibility Assesses Fiscal Headroom Reduced to Fifteen Billion Pounds Following Global Energy Shocks
Chancellor John Healey Delivers First Autumn Budget Introducing Household Energy Support and Bank Tax Hikes
Aberdeen City Council Co-Leader Faces Binding Vote Challenge as Local Councillors Launch High Court Legal Battle
Housebuilding Across Scotland Falls to Eleven-Year Low Despite Government Declarations of a Housing Emergency
Former Prime Minister Gordon Brown Organizes National Innovation Summit in Manchester to Boost Regional Competitiveness
UK Government Faces Mounting Criticism Over Lack of Environmental Consultation During Artificial Intelligence Datacentre Expansion Talks
Greggs Announces Closure of Four Major Manufacturing Facilities Across Britain Resulting in Seven Hundred Forty Job Losses
British Retail Consortium Warns That Cumulative Employment and Regulatory Costs Threaten High Street Price Stability
Lloyds Banking Group Chief Executive Charlie Nunn Warns That Increased Bank Taxes Could Deter Long-Term Economic Investment
Ipsos Polling Reveals Seven in Ten Britons Expect Personal Tax Increases Amid Deep Public Economic Pessimism
Chancellor John Healey Delivers First Autumn Budget in Parliament Amid Tight Fiscal Constraints and Slower Growth Forecasts
United Kingdom Finance Monthly Review Highlights Rising Long-Term Borrowing Costs and Persistent Energy Price Pressures Across British Markets
Royal Marines Pioneer Rapid Autonomous Drone Operations During Major High North Exercise Involving NATO Allies
House of Commons Justice Committee Urges Chancellor to Align Prison and Courts Reform Ambitions With Concrete Budgetary Resources
Government Investigates Rapid Artificial Intelligence Datacentre Expansion Strategy Following Scrutiny Over Power Grid Demands and Planning Backlogs
His Majesty's Inspectorate of Constabulary Warns Third-Party Supplier Breaches Threaten United Kingdom Police and Fire Service Data
Number of British Businesses in Financial Distress Reaches Highest Level in Two Decades Ahead of Fiscal Announcement
Chancellor John Healey Prepares Autumn Budget Amid Intense Market Scrutiny Over Fiscal Headroom and Spending Pressures
Education or Indoctrination? The Growing Debate Over Religious Participation in British Schools
Germany's Vanishing Shopfronts: The Silent Collapse of the Businesses That Built Its Cities
Northern Ireland Executive Reaches Agreement on Public Transport Modernization and Cross-Border Rail Infrastructure Funding
Department for Energy Security and Net Zero Approves New North Sea Carbon Capture and Storage Industrial Clusters
Office for National Statistics Reports Stabilization in Private Rental Growth Across Major English and Welsh Regional Cities
United Kingdom Automotive Manufacturing Output Rises Moderately as Electric Vehicle Assembly Lines Expand in the Midlands
Competition and Markets Authority Launches Formal Inquiry Into Cloud Computing Infrastructure and Artificial Intelligence Partnerships
Scottish Government Finalizes Emergency Budget Adjustments Following Multi-Year Public Sector Funding Shortfalls
National Health Service England Announces Major Emergency Care Overhaul to Alleviate Severe Winter Capacity Pressures
Chancellor Rachel Reeves Prepares Autumn Budget Amid Intensifying Scrutiny Over Public Spending and Fiscal Rules
Bank of England Signals Cautious Approach to Further Interest Rate Cuts as Persistent Wage Growth and Inflation Pressures Remain
Transport for London Unveils Expanded Zero-Emission Bus Fleet to Meet Capital Air Quality Targets
Higher Education Institutions Face Deepening Financial Strain Amid Declining International Student Enrolment
Automotive Industry Leaders Criticize Government Tax Policies and Urge Action on Retail Consumer Confidence
Environment Agency Issues Flood Alerts Across Scottish and English Waterways Following Heavy Rainfall
Independent Audit Highlights Persistent Security Vulnerabilities Across Legacy Government Digital Portals
Northern Ireland Political Leaders Clash Over Westminster Funding Allocations Ahead of Autumn Budget
Ethnic Minorities in England Face Significant Disparities in Routine Breast Cancer Diagnosis Rates
National Police Chiefs Report Alarming Surge in Domestic Abuse Cases Fuelled by Expanding Illegal Cocaine Market
Government Announces Two Hundred and Twenty Million Pound Pothole Funding Boost for Local Highway Authorities
China Issues Formal Warning Over Potential United Kingdom Restrictions on Chinese Electric Vehicles
British Defence Ministers Sign E5 Pact to Enhance European Military Capabilities and Industrial Cooperation Within NATO
United Kingdom Business Activity Expands at Fastest Pace in Eight Months According to S&P Global Flash Survey
Chancellor John Healey Prepares Major Devolution Package and Bank Profit Surcharge Ahead of Upcoming Autumn Budget
National Health Service Consultants in England Announce Two-Day Strike Action Scheduled for November
Major Clean-Up Under Way Across Britain Following Destruction Caused by Consecutive Storms Austen and Boelo
KEY TRENDS TO WATCH
×