London Daily

Focus on the big picture.
Sunday, Sep 27, 2026

Bars and restaurants struggle with staff isolating

Bars and restaurants struggle with staff isolating

Becky Salisbury and her husband David were in the car on Sunday when they got the news: one of the staff at their pub, the Alford Arms in Berkhamsted, had tested positive for Covid.

Becky and David Salisbury worry that they could face repeated closures under the current rules

So, after a rollercoaster year, overhauling how they work and installing every hygiene measure they could think of, the pub is now closed again, for 10 days.

"It's frustrating," says Becky. "Having made some profit recently with nice weather and a good garden, unfortunately it's all going to go down the pan."

Becky and David are far from the only ones in this situation. Pubs and restaurants across the country are finding operating day-to-day a minefield.

It only takes one case on site, and the NHS Test and Trace alerts come thick and fast, instructing staff to isolate. Without them, venues can't open.

It isn't sustainable, the industry says, especially as cases continue to rise so rapidly.

The government says self-isolation remains an essential part of the effort to control the spread of the virus.

Ian Payne, chairman of the nationwide Stonegate group of pubs, wrote on social media that the chain has around 1,000 people off, because they had been alerted by NHS Test and Trace, and 15 sites closed, because the management team were self-isolating.

The Wetherspoon pub chain said six members of its staff had tested positive, leading to 69 further employees being required to self-isolate.

Nick Collins, chief executive of the chain Loungers, which operates 173 cafe-bars, has also had to close some sites, even after reallocating staff between venues.

"It's really challenging," he said, but he now fears that it "could get worse" as rates of the virus continue to rise.

Nick Collins says test and trace disruptions are incredibly frustrating

As a result, the body representing pubs and restaurants, UKHospitality, is calling on the government to reconsider the rules on isolation.

"For some weeks, we have been telling government about the severe staff shortages at venues," said UKHospitality chief executive Kate Nicholls.

She said some team members were being told to isolate even if they hadn't shared shifts with colleagues who tested positive.

UKHospitality would like to see a testing system that monitors whether staff are still negative for the virus, but allows them to continue working.

"If the system remains as it is, there's a threat of mass isolations, which would hugely damage trade, putting many companies at risk of failure," said Ms Nicholls.

"A strong focus on testing when cases are identified, rather than isolating fit and healthy people, would help to avoid mass isolations," she said.

The government is running a pilot scheme to see whether allowing people who have been exposed to the virus to take daily tests instead of isolating is effective at controlling its spread.

The government would continue to support the hospitality industry, but self-isolation was currently an essential part of the strategy for protecting the public, a government spokesperson said.

"By self-isolating, people are helping to break the chains of transmission while protecting friends and family from the virus and minimising the risk of further disruption in schools," the spokesperson said.

'Utterly vulnerable'


Without a change to the rules, pubs such as Becky and David's, which cannot switch staff between multiple sites, fear they could end up yo-yoing between being open and closed all summer.

"I think the risk to all hospitality of having more than one closure this summer is really high," says Becky.

"We've done everything we can and we are still utterly vulnerable."

"We have a machine that cleans the air. The staff wear hand cream that gives them four hours of protection. We clean religiously. But there's no way I can protect the staff from being pinged," she says.

She has gently asked her team to be as careful as they can outside work, but they are mostly young and she says she can't ask them not to see their friends. Yet she knows that is the age group where levels of the virus are highest.

"We're reopening on Tuesday and we're really excited. But there's every chance someone could be in contact on Wednesday and we'd have to close again. It could happen," she says.

Newsletter

Related Articles

0:00
0:00
Close
Civil Aviation Authority Launches Review of Air Traffic Systems Following Digital Failure
X Reports First Increase in UK Revenues Following Advertiser Boycott
Shetland Islands Council Approves £400 Million Inter-Island Tunnel Project
Foreign Secretary Ed Miliband Warns Iran Against Hostile Activities on British Soil
UK Ministers Concede Chagos Islands Sovereignty Agreement Terminated After US Opposition
More in Common Poll Projects Hung Parliament with Labour Leading and Reform UK Gains
Prime Minister Andy Burnham Defends Economic Strategy as Public Finances Face Headwinds
Tony Blair Urges Government to Set Long-Term Goal of Rejoining the European Union
Prime Minister Andy Burnham Pledges Universal Free Social Care Funded Through General Taxation
UK Diesel and Petrol Prices Surge Near All-Time Highs Amid Middle East Energy Volatility
Analysis of Reform UK conference highlights deep political divisions over welfare and immigration
Bangladesh garment exports to the United Kingdom reach $915 million in early fiscal year
Royal Navy begins sea trials for new HMS Agamemnon hunter-killer submarine
New report suggests UK data centre expansion will create far fewer jobs than predicted
Major weekend closures announced for London Underground Piccadilly and Central lines
NHS leaders call for emergency winter funding to combat staffing shortages and rising illness
Far-right activist Daniel Thomas charged following alleged slashing of migrant dinghy
Home Secretary orders urgent review of border security following rise in small boat crossings
Prime Minister Andy Burnham to address Labour Party conference amid calls for long-term infrastructure plan
UK Treasury and Bank of England warn of rising inflation risks amid Middle East tensions
Royal Navy Diving Squadron Honoured for Global Bomb Disposal Efforts
UK State Pension Set to Approach £13,000 Per Year Under Triple-Lock
Rolls-Royce Wins Multi-Million-Pound Engine Contract with Philippine Airlines
TfL Questions Future of Heathrow Express Amid Proposed £33 Billion Expansion
Ed Miliband Warns Iran Against Hostile Operations on British Soil
S&P Global Manufacturing Index Signals Stabilization Amid Rising Fuel Costs
Prime Minister Andy Burnham Launches National Centre for Information Defence
UK Food and Drink Trade Deficit Surges to £21.1 Billion
OECD Upgrades United Kingdom Economic Growth Forecast to 1.1 Percent
Bank of England Faces Policy Challenges as Energy Prices Push Inflation Projections Higher
IMF Urges UK and Major Economies to Reduce Public Borrowing and Debt
UK Government Concedes Chagos Islands Sovereignty Deal is Dead Following Trump Opposition
Prosecutors Seek More Than 10 Years in Prison for Former DUP Leader Jeffrey Donaldson
UK Provided £66 Million in Emergency Security Funding for Mosques After Southport Disorder
Manston Inquiry Examines Role of Government Decisions in 2022 Overcrowding Crisis
Justice System Capacity Pressures Raise Concerns Over Release of Sex Offenders
UK Food and Drink Trade Deficit Widens to Record £21.1 Billion
UK Releases Climate Security Findings Previously Withheld Under Starmer
TalkTalk Races to Sell Consumer and Broadband Businesses as Administration Threat Looms
NHS Bodies Impose Minimum Two-Year Waits for ADHD and Autism Assessments
Andy Burnham Pledges £210 Million to Revive Boarded-Up High Streets
UK Borrowing Reaches £18.3 Billion in August Ahead of Autumn Budget
Vistry Cuts Profit Outlook as Losses Deepen and Private Home Sales Weaken
Reported Assaults on Great Britain’s Railways Rise Sharply
Far-Right Activist Daniel Thomas Arrested After Channel Dinghy Slashing
Ukrainians in Britain Face Greater Homelessness Risk as Host Payments Are Cut
Scottish Drug Deaths Rise as Synthetic Opioids Spread
UK Diesel Prices Approach Record High as Energy Costs Intensify
UK Food and Drink Trade Deficit Widens to Record £21 Billion
Britain’s Largest Planned AI Supercomputer Delayed by Power Grid Constraints
×