London Daily

Focus on the big picture.
Monday, Feb 09, 2026

Amazon 'should pay' after driver filmed hitting car in Basingstoke

Amazon 'should pay' after driver filmed hitting car in Basingstoke

A charity volunteer whose car was filmed being hit by an Amazon delivery van has called on the retail giant to pay for the repairs.

Steven Taylor said his Toyota Estima has not been able to start since the crash in Basingstoke on 7 February.

He said the driver did not report hitting his car, which he usually uses to make deliveries and drop-offs for family support charity The Safe.

Amazon said it was working to resolve the matter "as quickly as possible".

Mr Taylor, who reported the incident to police, found the car in Packenham Road with a broken fog light, scratched paintwork and a dent to the bumper.

A neighbour captured the moment on CCTV, which shows the Amazon driver steer the van into the car before inspecting the damage and leaving the scene.

Father-of-two Mr Taylor said his insurance company had recommended the vehicle, which is 25 years old, be written off.

However, he said he would prefer to keep the car and believes the damage would cost less than £500 to repair.

He said he had repeatedly tried to contact Amazon to reach an agreement but the company "don't seem to be motivated" to help.

'Infuriating'


The company has given him the phone number for its claims team but Mr Taylor said his calls were repeatedly diverted to voicemail.

"We can't just keep everyone waiting whilst they go through some weird hoop-jumping... at the moment I can't do deliveries for the charity," said Mr Taylor.

"It's infuriating that somebody could smash into a car and then just drive off without doing anything - and then leave someone else with hundreds of pounds worth of damage."

A spokesman for Amazon said: "We are working closely with our delivery service provider to ensure this matter is resolved as quickly as possible."

The BBC has asked Amazon whether the driver would face disciplinary action and if it would apologise to Mr Taylor and the charity.

A Hampshire Constabulary spokeswoman said: "The car sustained minor damage in the incident.

"Our collision assessment team has reviewed the report and did not deem it proportionate for further investigation."


CCTV shows the driver steer the van into the car before inspecting the damage and leaving the scene.


Newsletter

Related Articles

0:00
0:00
Close
China and UK Signal Tentative Reset with Commitment to Steadier, Professionally Managed Relations
UK Confirms Imminent Increase in ETA Fee to £20 as Entry Rules Tighten
UK Signals Possible Seizure of Russia-Linked ‘Shadow Fleet’ Tanker in Escalation of Sanctions Enforcement
Epstein Scandal Piles Unprecedented Pressure on UK Prime Minister Keir Starmer’s Leadership
UK’s ‘Most Romantic Village’ Celebrates Valentine’s Day and Explores the Festival’s Rich History
The Implications of Expanding Voting Rights to Non-EU Foreign Residents in France
Ghislaine Maxwell to Testify Before US Congress on February 9
Al.com Acquired by Crypto.com Founder for $70 Million
Apple iPhone Lockdown Mode blocks FBI data access in journalist device seizure
Belgium: Man Charged with Rape After Faking Payment to Sex Worker
KPMG Urges Auditor to Relay AI Cost Savings
US and Iran to Begin Nuclear Talks in Oman
Winklevoss-Led Gemini to Slash a Quarter of Jobs and Exit European and Australian Markets
Canada Opens First Consulate in Greenland Amid Rising Geopolitical Tensions
China unveils plans for a 'Death Star' capable of launching missile strikes from space
NASA allows astronauts to take smartphones on upcoming missions to capture special moments.
Trump administration to launch TrumpRx.gov for direct drug purchases
Investigation Launched at Winter Olympics Over Ski Jumpers Injecting Hyaluronic Acid
U.S. State Department Issues Urgent Travel Warning for Citizens to Leave Iran Immediately
Wall Street Erases All Gains of 2026; Bitcoin Plummets 14% to $63,000
Epstein Case Documents Reignite Global Scrutiny of Political and Business Elites
Eighty-one-year-old man in the United States fatally shoots Uber driver after scam threat
UK Royal Family Faces Intensifying Strain as Epstein-Linked Revelations Rock the Institution
Political Censorship: French Prosecutors Raid Musk’s X Offices in Paris
AI Invented “Hot Springs” — Tourists Arrived and Were Shocked
Tech Mega-Donors Power Trump-Aligned Fundraising Surge to $429 Million Ahead of 2026 Midterms
UK Pharma Watchdog Rules Sanofi Breached Industry Code With RSV Vaccine Claims Against Pfizer
Melania Documentary Opens Modestly in UK with Mixed Global Box Office Performance
Starmer Arrives in Shanghai to Promote British Trade and Investment
Harry Styles, Anthony Joshua and Premier League Stars Among UK’s Top Taxpayers
New Epstein Files Include Images of Former Prince Andrew Kneeling Over Unidentified Woman
Starmer Urges Former Prince Andrew to Testify Before US Congress About Epstein Ties
Starmer Extends Invitation to Japan’s Prime Minister After Strategic Tokyo Talks
Skupski and Harrison Clinch Australian Open Men’s Doubles Title in Melbourne
DOJ Unveils Millions of Epstein Files, Fueling Global Scrutiny of Elite Networks
France Begins Phasing Out Zoom and Microsoft Teams to Advance Digital Sovereignty
China Lifts Sanctions on British MPs and Peers After Starmer Xi Talks in Beijing
Trump Nominates Kevin Warsh as Fed Chair to Reorient U.S. Monetary Policy Toward Pro-Growth Interest Rates
AstraZeneca Announces £11bn China Investment After Scaling Back UK Expansion Plans
Starmer and Xi Forge Warming UK-China Ties in Beijing Amid Strategic Reset
Tech Market Shifts and AI Investment Surge Drive Global Innovation and Layoffs
Markets Jolt as AI Spending, US Policy Shifts, and Global Security Moves Drive New Volatility
U.S. Signals Potential Decertification of Canadian Aircraft as Bilateral Tensions Escalate
Former South Korean First Lady Kim Keon Hee Sentenced to 20 Months for Bribery
Tesla Ends Model S and X Production and Sends $2 Billion to xAI as 2025 Revenue Declines
China Executes 11 Members of the Ming Clan in Cross-Border Scam Case Linked to Myanmar’s Lawkai
Trump Administration Officials Held Talks With Group Advocating Alberta’s Independence
Starmer Signals UK Push for a More ‘Sophisticated’ Relationship With China in Talks With Xi
Shopping Chatbots Move From Advice to Checkout as Walmart Pushes Faster Than Amazon
Starmer Seeks Economic Gains From China Visit While Navigating US Diplomatic Sensitivities
×