London Daily

Focus on the big picture.
Saturday, Jun 06, 2026

Amazon 'should pay' after driver filmed hitting car in Basingstoke

Amazon 'should pay' after driver filmed hitting car in Basingstoke

A charity volunteer whose car was filmed being hit by an Amazon delivery van has called on the retail giant to pay for the repairs.

Steven Taylor said his Toyota Estima has not been able to start since the crash in Basingstoke on 7 February.

He said the driver did not report hitting his car, which he usually uses to make deliveries and drop-offs for family support charity The Safe.

Amazon said it was working to resolve the matter "as quickly as possible".

Mr Taylor, who reported the incident to police, found the car in Packenham Road with a broken fog light, scratched paintwork and a dent to the bumper.

A neighbour captured the moment on CCTV, which shows the Amazon driver steer the van into the car before inspecting the damage and leaving the scene.

Father-of-two Mr Taylor said his insurance company had recommended the vehicle, which is 25 years old, be written off.

However, he said he would prefer to keep the car and believes the damage would cost less than £500 to repair.

He said he had repeatedly tried to contact Amazon to reach an agreement but the company "don't seem to be motivated" to help.

'Infuriating'


The company has given him the phone number for its claims team but Mr Taylor said his calls were repeatedly diverted to voicemail.

"We can't just keep everyone waiting whilst they go through some weird hoop-jumping... at the moment I can't do deliveries for the charity," said Mr Taylor.

"It's infuriating that somebody could smash into a car and then just drive off without doing anything - and then leave someone else with hundreds of pounds worth of damage."

A spokesman for Amazon said: "We are working closely with our delivery service provider to ensure this matter is resolved as quickly as possible."

The BBC has asked Amazon whether the driver would face disciplinary action and if it would apologise to Mr Taylor and the charity.

A Hampshire Constabulary spokeswoman said: "The car sustained minor damage in the incident.

"Our collision assessment team has reviewed the report and did not deem it proportionate for further investigation."


CCTV shows the driver steer the van into the car before inspecting the damage and leaving the scene.


Newsletter

Related Articles

0:00
0:00
Close
Japanese Technology Firm Fujitsu Launches Advanced Artificial Intelligence Tool for Corporate Disclosures
South Africa Officially Launches Nationwide Campaign for Highly Contested Local Government Elections
United Kingdom Commits Additional Funding for Unexploded Ordnance Clearance in Laos
Singapore Announces Stringent New Greenhouse Gas Regulations for Commercial Cooling Systems
Cambodia and Thailand Hold High-Level Border Security Talks at United Nations Headquarters
Myanmar Military Government and China Sign Major Agreement to Upgrade Media and Cultural Cooperation
Knife Attack at Swiss Train Station Leaves Three Injured in Suspected Act of Domestic Terrorism
Transnational Extortion Gang Threatens Canadian Police With Army of One Thousand Armed Operatives
Australia Imposes Forty-Two-Day Quarantine on Cruise Ship Passengers Following Deadly Hantavirus Outbreak
International Monetary Fund Unlocks Seven Hundred Million United States Dollars for Sri Lanka Following Economic Reforms
Australia Launches Record One Point Four Billion Dollar Lawsuit Against Chemical Giant 3M Over Contamination
China and Canada Foreign Ministers Meet in Ottawa in Effort to Stabilize Strained Diplomatic Ties
Indonesia Demands Urgent United Nations Security Council Reform Amid Escalating Global Conflicts
Extreme Weather Patterns Trigger Severe Drought in Madagascar and Destructive Flooding in East Africa
Indian State of Karnataka Faces Political Upheaval as Chief Minister Siddaramaiah Abruptly Resigns
Philippines and Japan Reaffirm Defense Ties as Crucial for Indo-Pacific Regional Stability
Norway Joins French Nuclear Deterrence Initiative in Major Shift for European Security Architecture
Global Critical Mineral Alliances Expand as Western Nations Move to Counter Chinese Supply Dominance
United States Imposes Fifty Percent Tariffs on Mexican Steel and Aluminum Ahead of Trade Pact Review
European Union and China Head Toward Major Trade Conflict Over Clean Technology Exports
United States Economic Growth Severely Downgraded to One Point Six Percent as Stagflation Fears Mount
World Health Organization Warns Central African Ebola Epidemic is Outpacing Containment Efforts
United States Treasury Department Conditions Sanctions Relief on Reopening of the Strait of Hormuz
Iranian Air Defenses Intercept and Destroy United States Military Drone Over Bushehr Province
Iranian Armed Forces Launch Ballistic Missiles Toward Unspecified Targets Prompting Regional Condemnation
United Nations Secretary-General Warns Global Order Facing Highest Level of Conflict Since 1945
Israel Issues Sweeping Evacuation Orders in Southern Lebanon Amid Intensified Hezbollah Conflict
Russia Announces Systemic Military Strikes Targeting Ukrainian Defense and Energy Infrastructure
United States and Iranian Negotiators Reach Draft Agreement to Extend Ceasefire and Resume Nuclear Talks
United Nations Security Council Deeply Divided Over United States Capture of Venezuelan President
US and Iran Exchange Direct Military Strikes Amid Fragile Gulf Ceasefire
World Health Organization Warns of Catastrophic Ebola Outbreak in DR Congo
Russia Threatens New Wave of Strikes on Ukrainian Infrastructure and Embassies
Scientists Warn Atlantic Ocean Currents Could Collapse Faster Than Projected
Anthropic Reaches $900 Billion Valuation in Historic AI Funding Round
Washington Imposes Crippling Sanctions on Iranian Maritime Authority
Japan and the Philippines Initiate Strategic Intelligence-Sharing Pact
Microsoft Deploys Autonomous Computer-Using AI Agents to Global Markets
Anthropic Secures $45 Billion Compute Infrastructure Agreement With SpaceX
U.S. Director of National Intelligence Resigns Amid Administration Shakeup
Micron Technology Crosses Trillion-Dollar Valuation Amid Unprecedented Hardware Demand
Canada and Germany Finalize Historic Long-Term LNG Export Agreement
China Expands International Travel Restrictions on Domestic AI Researchers
Japan Approves Sweeping Overhaul of National Intelligence Apparatus
Global Airlines Scramble Logistics as Middle East Airspace Remains Fractured
Japan's Naphtha Imports Plunge 47 Percent Amid Strait of Hormuz Closure
Global Crude Prices Retreat Below $96 as Gulf Tensions Momentarily Ease
Generative AI Outperforms Human Baselines in Landmark Global Creativity Study
NASA Partners With Private Aerospace to Unveil Permanent Lunar Base Architecture
South Korean Equity Markets Surge on Next-Generation Memory Chip Frenzy
×