London Daily

Focus on the big picture.
Wednesday, Oct 08, 2025

Amazon is putting cameras in its delivery vans and some drivers aren't happy

Amazon is putting cameras in its delivery vans and some drivers aren't happy

For Kamille Elizabeth, delivering Amazon packages in Wilmington, Delaware feels carefree and comfortable. She has deliveries to make and rules to follow, but says she enjoys being on the road by herself with what she calls a "limited freedom."

But Elizabeth's work environment is set to change as Amazon announced this month that it has begun to roll out cameras inside its delivery vehicles that monitor both the road, and its drivers.

Road safety experts say Amazon's driver monitoring should bring safety benefits for the company and everyone it shares roads with. At the same time, drivers like Elizabeth are bracing themselves for what happens when cameras can scrutinize their every move, delivering feedback that could impact their livelihoods.

Amazon (AMZN) said in a recent video that it hopes the new system gives drivers "peace of mind" while delivering packages, but drivers like Elizabeth say they're nervous.

"If one thing messes up, I'm going to freak out," Elizabeth told CNN Business. "That's my job, it's over. They're going to see it on camera."

Amazon spokesperson Deborah Bass told CNN Business that drivers could not lose their jobs for a single mistake, but declined to detail how Amazon recommends the partner companies that make its deliveries handle feedback, coaching and discipline. Amazon has said video footage from the cameras will only be sent to it in certain circumstances, including hard braking, hard acceleration and U-turns.

"Safety is Amazon's top priority," Amazon's Bass said in a statement. "Whether it's state-of-the art telemetrics and advanced safety technology in last-mile vans, driver-safety training programs, or continuous improvements within our mapping and routing technology, we have invested tens of millions of dollars in safety mechanisms across our network, and regularly communicate safety best practices to drivers."

Amazon is rolling out AI-powered cameras that monitor its delivery drivers.


Companies monitoring commercial drivers isn't new. Businesses like UPS and DHL rely on telematics systems that track driver behavior such as seat belt use, speed, acceleration and braking. UPS says it's relied on telematics for more than 20 years. Amazon is going further and embracing cameras consistently pointed at drivers, which rely on artificial intelligence to voice real-time feedback. Drivers will get real-time warnings if they run a stop sign, tailgate, or are distracted.

Amazon drivers say negative experiences with the company's existing driver monitoring system contribute to their concerns.

Drivers already use an app called Mentor that scores driving by tracking braking, acceleration, cornering, speeding and distraction. But drivers interviewed by CNN Business say the app can unfairly penalize them as it misinterprets reasonable driving behaviors. Their smartphone falling on the floor, or sliding around their vehicle can be interpreted as hard cornering or harsh braking, they say. Receiving a text message can be considered distracted driving, they say, even if they don't check their phone to read it. Mentor scores can impact a driver's compensation.

The app has a 1.2 rating out of 5 on the Apple App Store, and a 1.3 out of 5 rating on the Google Play App Store. Many reviews of the app say that it causes fear, as the scoring can feel unpredictable.

"This app has given me nightmares!" said one reviewer on the Apple App Store.

Bass told CNN Business that Amazon works with vendors to continue to improve their products, but declined to comment on whether it is satisfied with the quality of the Mentor app, and if it feels the reviews reflect the quality of the app. Amazon also declined to share data on if its new camera monitoring system has been shown to improve safety.

But "the potential is huge," said Matthew Camden, a researcher at the Virginia Tech Transportation Institute who has studied driver monitoring systems.

Camden's research has found that legacy driver monitoring systems reduced crashes by 38.1%. The addition of AI-powered abilities should add to the benefits he said, as real-time feedback can coach drivers to improve. Companies that offer AI-powered driver monitoring systems have reported collision reductions of more than 50%, but independent researchers haven't yet studied the systems, according to Camden.

Elizabeth said there are some positives, such as drivers' security and safety. She said she's had colleagues who have been robbed, or had a gun pointed at them. (Amazon says in its video that drivers can upload footage in the case of someone approaching their vehicle.)

Juan Ramos, who delivers for Amazon in Garland, Texas, told CNN Business that he likes some of the cameras' new safety features, such as tracking distracted driving, speeding and following distance. The cameras could clear drivers of trouble if they're in a crash, he said. But he's heard from drivers who think the cameras will micromanage them, and worry about getting in trouble or losing their jobs for what seems like a small infraction. He said he knows of drivers who have covered the cameras facing them, out of concern.

Victor Fuentes, an Amazon driver in California, has said on YouTube that he hates the cameras, as he sometimes needs to bend or break rules to get his work done quickly.

"In order for me to be fast, I gotta do some stuff that I should not do," said Fuentes, who cited the example of often not wearing his seatbelt, but plugging it in behind him. He declined to comment on this story.

"If a driver needs to do a U-turn or needs to back up or do something to keep the deliveries going and they're going to get scored or talked to about that, I feel like that's not fair," Ramos told CNN Business.

Still, Amazon may be on the frontier of a new trend.

The market for automated cameras is expected to triple over the next five to seven years, according to Jason Palmer, an executive at Omnitracs, which offers a driver monitoring system. Amazon relies on a system from Netradyne, which declined to comment for this story. Its competitors include Omnitracs, Lytx, Jungo and Samsara.

Amazon's largest delivery competitors, UPS, FedEx and DHL all declined to say if they've considered using AI-powered driver monitoring systems. FedEx has worked with Lytx before, but declined to comment on the arrangement. UPS said it had briefly tested a camera unit, but hasn't decided whether to adopt it.

Newsletter

Related Articles

0:00
0:00
Close
France: Less Than a Month After His Appointment, the New French Prime Minister Resigns
Hungarian Prime Minister Viktor Orbán stated that Hungary will not adopt the euro because the European Union is falling apart.
Sarah Mullally Becomes First Woman Appointed Archbishop of Canterbury
Mayor in western Germany in intensive care after stabbing
Australian government pays Deloitte nearly half a million dollars for a report built on fabricated quotes, fake citations, and AI-generated nonsense.
US Prosecutors Gained Legal Approval to Hack Telegram Servers
Macron Faces Intensifying Pressure to Resign or Trigger New Elections Amid France’s Political Turmoil
Standard Chartered Names Roberto Hoornweg as Sole Head of Corporate & Investment Banking
UK Asylum Housing Firm Faces Backlash Over £187 Million Profits and Poor Living Conditions
UK Police Crack Major Gang in Smuggling of up to 40,000 Stolen Phones to China
BYD’s UK Sales Soar Nearly Nine-Fold, Making Britain Its Biggest Market Outside China
Trump Proposes Farm Bailout from Tariff Revenues Amid Backlash from Other Industries
FIFA Accuses Malaysia of Forging Citizenship Documents, Suspends Seven Footballers
Latvia to Bar Tourist and Occasional Buses to Russia and Belarus Until 2026
A Dollar Coin Featuring Trump’s Portrait Expected to Be Issued Next Year
Australia Orders X to Block Murder Videos, Citing Online Safety and Public Exposure
Three Scientists Awarded Nobel Prize in Medicine for Discovery of Immune Self-Tolerance Mechanism
OpenAI and AMD Forge Landmark AI-Chip Alliance with Equity Option
Munich Airport Reopens After Second Drone Shutdown
France Names New Government Amid Political Crisis
Trump Stands Firm in Shutdown Showdown and Declares War on Drug Cartels — Turning Crisis into Opportunity
Surge of U.S. Billionaires Transforms London’s Peninsula Apartments into Ultra-Luxury Stronghold
Pro Europe and Anti-War Babiš Poised to Return to Power After Czech Parliamentary Vote
Jeff Bezos Calls AI Surge a ‘Good’ Bubble, Urges Focus on Lasting Innovation
Japan’s Ruling Party Chooses Sanae Takaichi, Clearing Path to First Female Prime Minister
Sean ‘Diddy’ Combs Sentenced to Fifty Months in Prison Following Prostitution Conviction
Taylor Swift’s ‘Showgirl’ Launch Extends Billion-Dollar Empire
Trump Administration Launches “TrumpRx” Plan to Enable Direct Drug Sales at Deep Discounts
Trump Announces Intention to Impose 100 Percent Tariff on Foreign-Made Films
Altman Says GPT-5 Already Outpaces Him, Warns AI Could Automate 40% of Work
Singapore and Hong Kong Vie to Dominate Asia’s Rising Gold Trade
Trump Organization Teams with Saudi Developer on $1 Billion Trump Plaza in Jeddah
Manhattan Sees Surge in Office-to-Housing Conversions, Highest Since 2008
Switzerland and U.S. Issue Joint Assurance Against Currency Manipulation
Electronic Arts to Be Taken Private in Historic $55 Billion Buyout
Thomas Jacob Sanford Named as Suspect in Deadly Michigan Church Shooting and Arson
Russian Research Vessel 'Yantar' Tracked Mapping Europe’s Subsea Cables, Raising Security Alarms
New York Man Arrested After On-Air Confession to 2017 Parents’ Murders
U.S. Defense Chief Orders Sudden Summit of Hundreds of Generals and Admirals
Global Cruise Industry Posts Dramatic Comeback with 34.6 Million Passengers in 2024
Trump Claims FBI Planted 274 Agents at Capitol Riot, Citing Unverified Reports
India: Internet Suspended in Bareilly Amid Communal Clashes Between Muslims and Hindus
Supreme Court Extends Freeze on Nearly $5 Billion in U.S. Foreign Aid at Trump’s Request
Archaeologists Recover Statues and Temples from 2,000-Year-Old Sunken City off Alexandria
China Deploys 2,000 Workers to Spain to Build Major EV Battery Factory, Raising European Dependence
Speed Takes Over: How Drive-Through Coffee Chains Are Rewriting U.S. Coffee Culture
U.S. Demands Brussels Scrutinize Digital Rules to Prevent Bias Against American Tech
Ringo Starr Champions Enduring Beatles Legacy While Debuting Las Vegas Art Show
Private Equity’s Fundraising Surge Triggers Concern of European Market Shake-Out
Colombian President Petro Vows to Mobilize Volunteers for Gaza and Joins List of Fighters
×