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Tuesday, Jan 20, 2026

Who is Paula Vennells? Former Post Office Chief in Horizon IT Scandal Inquiry

Paula Vennells, the former CEO of the Post Office, will testify this week about the Horizon IT scandal, which led to the wrongful prosecution of over 900 sub-postmasters between 1999 and 2015 due to faulty software. Vennells, who led the Post Office from 2012 to 2019, has faced criticism for her handling of the investigation. She resigned in 2019, and recently handed back her CBE; she's scheduled to appear before the inquiry starting May 22.
Paula Vennells, the former CEO of the Post Office, will testify this week regarding the Horizon IT scandal, where over 900 sub-postmasters were wrongly prosecuted between 1999 and 2015 due to faulty software.

Vennells, who led the Post Office from 2012 to 2019, faces scrutiny over her handling of the investigation.

The Horizon software falsely indicated missing funds from branch accounts, impacting numerous postmasters' lives and careers.

Vennells joined the Post Office in 2007 and became CEO in 2012, overseeing significant financial changes and modernisations within the organization.

She resigned in 2019, amid mounting criticism, having earned a total of 5.1 million pounds during her tenure.

Despite her business achievements, she also trained and worked as an ordained priest.

Vennells handed back her CBE earlier this year and is set to appear before the Horizon inquiry starting May 22.
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