London Daily

Focus on the big picture.
Thursday, Oct 01, 2026

Virgin Media switches phone customers from BT to Vodafone

Virgin Media switches phone customers from BT to Vodafone

Virgin Media is ditching telecoms group BT and switching its three million mobile phone customers to the network run by Vodafone.

Customers are being promised a host of new services and will not have to change Sim cards, Virgin Media said.

The cable group's current contract with BT, which owns the EE network, expires in 2021, although Virgin will launch 5G services with Vodafone before then.

The contract is reportedly worth about £200m to BT, whose shares fell 4.7%.

Virgin Media chief executive Lutz Schuler said: "This agreement with Vodafone will bring a host of fantastic benefits and experiences to our customers, including 5G services in the near future.

"Twenty years ago, Virgin Mobile became the world's first virtual operator and this new agreement builds on that heritage.

"It will open up a whole new world of opportunity for Virgin Media as we focus on becoming the most recommended brand for customers and bring our mobile and broadband connectivity closer together in one package for one price.

"We want our customers to have a limitless experience - it's now the right time to take a leap forward with Vodafone to grow further and faster."


'Coup'


Meanwhile, Vodafone UK chief executive Nick Jeffery said the deal combines "two great British brands... combining our strong heritage in innovation".

Analyst Paolo Pescatore, from PP Foresight, said: "For Vodafone, this is a great coup as it continues to turn around its fortunes in the highly competitive UK market."

Virgin Media is owned by US telecoms giant Liberty Global, which is also rumoured to be in talks with Sky to invest in a full-fibre network.

Wednesday's Vodafone deal, along with any tie-up between Liberty and Sky, raises the competitive pressure on BT, which is investing heavily in upgrading its own network.

A BT spokesperson said: "The successful relationship between BT and Virgin Media spans nearly 20 years and they remain a highly valued customer.

"Our EE network is consistently ranked number one for speed and coverage in independent benchmarking tests, providing our EE customers... with the UK's best mobile experience."

Newsletter

Related Articles

0:00
0:00
Close
Southwest England Faces Flood Alerts After Heavy Autumn Storms
UK Expands Funding for Rapid Electric Vehicle Charging Infrastructure
Welsh Government Approves Funding to Upgrade South Wales Transport
Northern Ireland Tensions Rise as Orange Order Rejects Drumcree Compromise
NHS Leaders Back Early Design of Proposed National Care Service
More Than One-Third of Regional UK Universities Face Financial Deficits
UK Current Account Deficit Narrows as Cross-Border Financial Flows Remain Strong
Bank of England and FCA Issue New Rules for Stablecoins and Digital Assets
MI5 Warns UK Universities Over Research Links With Chinese Institutions
UK Energy Price Cap Rises 4% as Electricity VAT Is Temporarily Suspended
Equity Calls for UK Personality Rights to Protect Performers From AI Replication
OpenAI Pauses Advanced Model Training Following Safety Concerns
Scottish Government Proposes Replacing 32 Councils With Larger Regional Authorities
Ofgem Raises UK Household Energy Price Cap by 4% From October
UK Counter-Terrorism Police Continue Investigation After Five Arrests Near RAF Fairford
OECD Cuts UK 2027 Growth Forecast to 1%
Labour Says State Pension Triple Lock Remains Protected Through Current Parliament
Andy Burnham Pledges National Care Service With Free Social Care in England
Six Flags Permanently Shuts Landmark X2 Roller Coaster Following Safety Scandals
Metropolitan Police Rule Out Terrorism in Golders Green Stabbing Investigation
Lithium-Ion Battery Identified as Cause of Fatal Merseyside House Fire
UK Department Rejects New Sea Use Framework Due to Stakeholder Fatigue
Major Thames Water Pipe Burst Causes School Closures in London
Aldi Commits £900 Million to Expand UK Supermarket Network
Scottish Affairs Committee Warns Skills Shortages Threaten Defence Sector Expansion
Parliamentary Committee Warns Northern Ireland Budget Deadlock is Stalling Economic Growth
NHS Hospitals in England Face Severe Shortages of Essential Medications
Home Secretary Signals Major Overhaul of UK Immigration and Leave to Remain Policies
Chancellor Promises New Job Schemes Alongside Strict Fiscal Discipline
Energy Secretary Proposes Taxpayer-Funded Green Transition and National Electricity Grid
UK Government to Renationalise Avanti West Coast Railway Franchise in March
Prime Minister Andy Burnham Pledges Major Social Care and Infrastructure Reforms
Five Suspects Released on Bail Following Alleged Bomb Plot Near RAF Fairford
UK Diesel Prices Hit Record High of 199p Per Litre
Transport for Wales and Network Rail Complete Electrification of South Wales Metro
Defra Expands Incentives for Sustainable Farming and Biodiversity in England
Northern Ireland Executive Approves Funding Package to Resolve Public Sector Pay Disputes
Universities UK Warns of Financial Insolvency Risks for Higher Education Institutions
UK Prisons Activate Emergency Protocols to Manage Capacity Pressures
UK Government Establishes New Safety Standards for Frontier AI Models
Home Office Tightens Skilled Worker Visa Requirements and Dependent Rules
Ministry of Defence Restructures Royal Navy Frigate Procurement to Prevent Overruns
UK Government Mandates New Housing Targets to Address National Shortage
UK and Scottish Governments Reach Agreement on North Sea Energy Transition
NHS Launches Digital Overhaul to Reduce Surgical Backlogs in England
Bank of England Holds Interest Rates as Service Sector Inflation Persists
UK Chancellor Announces Fiscal Consolidation Measures to Stabilize National Debt
RNLI Chief Executive Condemns Misinformation and Abuse Targeting Volunteer Crews
Metropolitan Police Charge Swindon Man with Assisting Foreign Intelligence Services
British Intelligence Report Warns Environmental Collapse Threatens Global Defense Infrastructure
×