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LONDON DAILY ARCHIVE

UK Mental Health Charities Scandal: Sensitive Web Browsing Data Shared with Facebook

The UK mental health charities Mind, Shout, Rethink Mental Illness, and Beat, as well as 20 NHS England trusts, shared sensitive web browsing data with Facebook for use in its targeted advertising system.

03 June 2023 · 19:45 UTC

This data included details of webpages a user visited and buttons they clicked, as well as when they requested support.

The data sent to Facebook did not include conversations or messages sent via chat tools, but it often related to browsing that would usually be considered private, such as details of button clicks and page views.

The charities have now removed the tracking tool, and Facebook has apologized to patients and said it has stopped using the data.

Facebook has said that it does not allow sensitive data, such as information about health or children, to be shared through its pixel, but past research has suggested that its filtering system does not always work.

The UK organizations allowed to use the tool said they were unaware of how data was being shared with Facebook.

Facebook was sent personal data about users by several mental health charities through a tool called Meta Pixel, which was used to track the efficacy of campaigns.

The charities included sensitive information such as when users viewed pages about abuse, suicidal thoughts, and self-harm.

The charities are taking action to investigate and rectify the situation.

The variation in reliance on tracking tools and communication with users about data use is significant among charities.

The use of Meta Pixel is not in compliance with Facebook's policies and can potentially violate privacy laws.

The UK regulator, the Information Commissioner's Office, is already investigating the use of pixels on NHS trust websites and has noted the new findings regarding charity websites.