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LONDON DAILY ARCHIVE

Passport e-gate glitch causes chaos at Heathrow and Gatwick airports

Passengers flying into Britain faced major delays at airports on Saturday due to a problem with the e-gates used to scan passports upon arrival.

27 May 2023 · 23:26 UTC

The issue affected all passengers, including British, EU, and US citizens, and resulted in long queues and frustrated passengers at Heathrow and Gatwick airports.

The British government's interior ministry was working to resolve the problem and deploy extra staff to manage the queues.

The disruption is expected to continue during a busy period for travel in the UK.