London Daily

Focus on the big picture.
Thursday, Feb 26, 2026

Review ordered after emergency text fails to reach some phones

Review ordered after emergency text fails to reach some phones

Other users reported that they were unable to make or receive calls after the alarm went off on Sunday
A review will be conducted to find out why a “very small proportion of mobile users” did not receive the test of a new national emergency alert system on Sunday.

The Cabinet Office said the “vast majority of compatible phones” received the alert as part of what was said to be the biggest public communications exercise carried out in the UK.

But the Government department said it was aware that the 10- second alarm and message notification was not delivered to some mobile phones.

Customers on the Three mobile phone network were among those to report not receiving the communication test.

The network provider said it would be working with the UK Government to understand what had happened.

A small number of people have also taken to social media to flag that they have not been able to make or receive calls since the 3pm alarm went off on their device.

The Cabinet Office stated that engineers had not spotted a trend of phone functions failing to work afterwards, but said officials were in the early stages of analysing the results of the trial run.

Once established, the emergency alert system is designed to warn the public if there is a danger to life nearby.

In future, a similarly loud notification and message will be sent to those the UK Government is seeking to reach.

The system is intended to be used in life-threatening situations including flooding and wildfires.

A UK Government spokesman said: “We have effectively completed the test of the UK-wide Emergency Alerts system, the biggest public communications exercise of its kind ever done.

“We are working with mobile network operators to review the outcome and any lessons learned.”


 In a statement, a spokesman for Three said: “We are aware that a number of customers have not received the test alert.

“We are working closely with the Government to understand why and ensure it doesn’t happen when the system is in use.”

The loud alarm was planned to ring at 3pm on all devices that were using 4G and 5G networks in the UK.

For millions of phone users, the siren sounded for 10 seconds and displayed a message notifying phone users that no action was needed in response to the test.

Some smartphones also read out the message aloud to recipients.

On social media following the test, some users reported receiving the message a minute or so early, or even receiving repeat alerts.

Others said their phone received the notification after they switched it back on, having been off at 3pm.

Phones that were powered down or switched to airplane mode were not expected to sound.

Speaking before the test, Deputy Prime Minister Oliver Dowden conceded the drill could be “annoying”, but that it had the potential to save people’s lives once rolled out.

He told Sky News that the trial run was a “bit like when the fire alarm goes off at work”.

“It’s a bit irritating at the time but in the future people could be grateful for it because in a real emergency, this could be the sound that saves your life,” he told Sky News.

The Cabinet minister denied the new system was an example of nanny state interference, telling the BBC he did not accept “that characterisation”.


People who do not wish to receive future alerts will be able to opt out using their device settings but officials hope the life-saving potential of the messages means users will keep them on.

The test message that appeared on phones said: “This is a test of Emergency Alerts, a new UK Government service that will warn you if there’s a life-threatening emergency nearby.

“In a real emergency, follow the instructions in the alert to keep yourself and others safe.

“Visit gov.uk/alerts for more information.

“This is a test. You do not need to take any action.”

The Cabinet Office confirmed there was a spelling error in the Welsh language version of the alert text that was sent out.

For the translation of the English phrase “others safe”, the message reportedly read “eraill yn Vogel” when it should have said “eraill yn ddiogel”.

“A technical error caused one word in the Welsh language version of the emergency test alert to be misspelt,” a Government spokesman said.

“The fact that this occurred in a test alert will mean we can rectify it in future.”

The entertainment and sport sectors had been planning how to guard against disruption to large events when the test went off.

The London Marathon, Premier League football matches and matinee theatre performances were all taking place when the 3pm alert sounded.
Newsletter

Related Articles

0:00
0:00
Close
So, what's happened is, I think, government policy, not just under Labour, but under the Conservatives as well, has driven a lot of small landlords out of business.
Larry Summers, the former U.S. Treasury Secretary, is resigning from Harvard University as fallout continues over his ties to Jeffrey Epstein.
U.S. stocks ended higher on Wednesday, with the Dow gaining about six-tenths of a percent, the S&P 500 adding eight-tenths of a percent, and the tech-heavy Nasdaq climbing roughly one-and-a-quarter percent.
From fears of AI-fuelled unemployment to Big Tech's record investment, this is AI Weekly.
US Lawmakers Seek Briefing from UK Over Reported Encryption Order Directed at Apple
UK Business Secretary Calls on EU to Remove Trade Barriers Hindering Growth
Legal Pathways for Removing Prince Andrew from Britain’s Line of Succession Examined
PM Netanyahu welcome India PM Narendra Modi to Israel
Shadow Diplomacy: How Harry and Meghan’s Jordan Trip Undermines the Monarchy
Sir Jim Ratcliffe, co-owner of Manchester United, comments on immigration in the UK.
Bill Gates, the UN and the WEF are attempting to construct "a giant digital gulag for all of humanity" via digital ID, CBDCs and vaccine passport infrastructure.
Britain’s Channel Crisis: Paying Billions While the Boats Keep Coming
Downing Street’s Veteran Deception Scandal
UK HealthCare Expands ‘Food as Health’ Initiative Statewide to Tackle Chronic Illness in Kentucky
Leonardo Chief Says UK Set to Decide on New Medium Helicopter Programme
UK Slows Chagos Islands Agreement After Concerns Raised in Washington
European and UK Stock Markets Reach Fresh Highs as Banks and Miners Lead Rally
UK Government Insists Chagos Islands Negotiations Continue After Minister’s ‘Pause’ Remark
No Confirmed Deal for Engie to Acquire UK Power Networks Amid Market Speculation
UK Reaffirms Updated Entry Requirements for Travellers as of February 25, 2026
General Atlantic to sell equity stake in ByteDance, valuing the company at $550 billion
German Chancellor Friedrich Merz Secures Pledge from China for Greater Imports of Quality Goods
Lord Mandelson Condemns Arrest as Driven by ‘Baseless Suggestion’ He Would Flee Abroad
Former UK Ambassador Released on Bail Following Arrest in Epstein-Linked Investigation
UK Parliament Orders Release of Former Prince Andrew’s Government Vetting Files
Reddit Fined £14 Million by UK Regulator Over Failures in Age Verification Controls
UK Moves to Tighten Regulation of Netflix, Disney+ and Prime Video Under New Media Rules
British Woman Who Reported Rape in Hong Kong Faces Possible Prosecution
'Christianity is the religion that has made this country great.'
Man Receives Parking Ticket 38 Years After Offense: ‘City Officials Said It’s Legitimate’
Woman Receives Gift Card for Christmas – Discovers It Is ‘Worth’ 63,000,000,000,000,000 Pounds
UK Sanctions New Zealand Insurer Maritime Mutual Following Allegations Over Russian Oil Cover
Reform MP Danny Kruger Condemns UK’s ‘Unregulated Sexual Economy’ in Call for Tougher Controls
The Show Must Go On: Prince William and Kate Middleton Shine at the BAFTAs Amid Andrew’s Arrest
UK Sanctions Russian ‘Illicit Oil Traders’ After Email Blunder Exposes Sanctions Evasion Network
Russia Amplifies Baseless Claims That UK and France Plan to Arm Ukraine with Nuclear Weapons
UK Imposes Sanctions on Two Georgian Television Channels Over Alleged Russian Disinformation
United States National Parks See Noticeable Drop in Visitors from Canada, U.K. and Australia
UK, Australia, Canada and New Zealand Escalate Sanctions on Russia as Ukraine War Marks Four Years
I Gave Andrew a Nude Massage Inside Buckingham Palace
UK Economy Faces Acute Strain as Trump’s Global Tariff Reshapes Trade Landscape
UK Signals Retaliation Is Possible as New US Tariff Policy Threatens Trade Stability
British Police Arrest Former Ambassador Peter Mandelson in Epstein-Related Misconduct Probe
Australia Officially Supports Proposal to Remove Andrew Mountbatten-Windsor from Royal Succession
Victorian Premier Jacinta Allan remains silent on ISIS brides' resettlement plans in Melbourne
Former UK Ambassador Peter Mandelson Arrested in Connection with Jeffrey Epstein
Jacob Rees Mogg afraid to talk about Peter Mandelson arrest on “suspicion of misconduct in a public office” (Pedophilia, corruption, etc.)
United Nations Calls for Global Action Against Disinformation and Hate Speech Online
Tucker Carlson warns of an inevitable clash in Western societies over mass migration
President Trump warns countries against abandoning recent trade deals with the US
×