London Daily

Focus on the big picture.
Monday, Sep 15, 2025

Review ordered after emergency text fails to reach some phones

Review ordered after emergency text fails to reach some phones

Other users reported that they were unable to make or receive calls after the alarm went off on Sunday
A review will be conducted to find out why a “very small proportion of mobile users” did not receive the test of a new national emergency alert system on Sunday.

The Cabinet Office said the “vast majority of compatible phones” received the alert as part of what was said to be the biggest public communications exercise carried out in the UK.

But the Government department said it was aware that the 10- second alarm and message notification was not delivered to some mobile phones.

Customers on the Three mobile phone network were among those to report not receiving the communication test.

The network provider said it would be working with the UK Government to understand what had happened.

A small number of people have also taken to social media to flag that they have not been able to make or receive calls since the 3pm alarm went off on their device.

The Cabinet Office stated that engineers had not spotted a trend of phone functions failing to work afterwards, but said officials were in the early stages of analysing the results of the trial run.

Once established, the emergency alert system is designed to warn the public if there is a danger to life nearby.

In future, a similarly loud notification and message will be sent to those the UK Government is seeking to reach.

The system is intended to be used in life-threatening situations including flooding and wildfires.

A UK Government spokesman said: “We have effectively completed the test of the UK-wide Emergency Alerts system, the biggest public communications exercise of its kind ever done.

“We are working with mobile network operators to review the outcome and any lessons learned.”


 In a statement, a spokesman for Three said: “We are aware that a number of customers have not received the test alert.

“We are working closely with the Government to understand why and ensure it doesn’t happen when the system is in use.”

The loud alarm was planned to ring at 3pm on all devices that were using 4G and 5G networks in the UK.

For millions of phone users, the siren sounded for 10 seconds and displayed a message notifying phone users that no action was needed in response to the test.

Some smartphones also read out the message aloud to recipients.

On social media following the test, some users reported receiving the message a minute or so early, or even receiving repeat alerts.

Others said their phone received the notification after they switched it back on, having been off at 3pm.

Phones that were powered down or switched to airplane mode were not expected to sound.

Speaking before the test, Deputy Prime Minister Oliver Dowden conceded the drill could be “annoying”, but that it had the potential to save people’s lives once rolled out.

He told Sky News that the trial run was a “bit like when the fire alarm goes off at work”.

“It’s a bit irritating at the time but in the future people could be grateful for it because in a real emergency, this could be the sound that saves your life,” he told Sky News.

The Cabinet minister denied the new system was an example of nanny state interference, telling the BBC he did not accept “that characterisation”.


People who do not wish to receive future alerts will be able to opt out using their device settings but officials hope the life-saving potential of the messages means users will keep them on.

The test message that appeared on phones said: “This is a test of Emergency Alerts, a new UK Government service that will warn you if there’s a life-threatening emergency nearby.

“In a real emergency, follow the instructions in the alert to keep yourself and others safe.

“Visit gov.uk/alerts for more information.

“This is a test. You do not need to take any action.”

The Cabinet Office confirmed there was a spelling error in the Welsh language version of the alert text that was sent out.

For the translation of the English phrase “others safe”, the message reportedly read “eraill yn Vogel” when it should have said “eraill yn ddiogel”.

“A technical error caused one word in the Welsh language version of the emergency test alert to be misspelt,” a Government spokesman said.

“The fact that this occurred in a test alert will mean we can rectify it in future.”

The entertainment and sport sectors had been planning how to guard against disruption to large events when the test went off.

The London Marathon, Premier League football matches and matinee theatre performances were all taking place when the 3pm alert sounded.
Newsletter

Related Articles

0:00
0:00
Close
Poland Green-Lights NATO Deployment in Response to Major Russian Drone Incursion
Elon Musk Retakes Lead as World’s Richest After Brief Ellison Surge
U.S. and China Agree on Framework to Shift TikTok to American Ownership
London Daily Podcast: London Massive Pro Democracy Rally, Musk Support, UK Economic Data and Premier League Results Mark Eventful Weekend
This Week in AI: Meta’s Superintelligence Push, xAI’s Ten Billion-Dollar Raise, Genesis AI’s Robotics Ambitions, Microsoft Restructuring, Amazon’s Million-Robot Milestone, and Google’s AlphaGenome Update
Le Pen Tightens the Pressure on Macron as France Edges Toward Political Breakdown
Musk calls for new UK government at huge pro-democracy rally in London, but Britons have been brainwashed to obey instead of fighting for their human rights
Elon Musk responds to post calling for the murder of Erika Kirk, widow of Charlie Kirk: 'Either we fight back or they will kill us'
Czech Republic signs €1.34 billion contract for Leopard 2A8 main battle tanks with delivery from 2028
USA: Office Depot Employees Refused to Print Poster in Memory of Charlie Kirk – and Were Fired
Proposed U.S. Bill Would Allow Civil Suits Against Judges Who Release Repeat Violent Offenders
Penske Media Sues Google Over “AI Overviews,” Claiming It Uses Journalism Without Consent and Destroys Traffic
Indian Student Engineers Propose “Project REBIRTH” to Protect Aircraft from Crashes Using AI, Airbags and Smart Materials
French Debt Downgrade Piles Pressure on Macron’s New Prime Minister
US and UK Near Tech, Nuclear and Whisky Deals Ahead of Trump Trip
One in Three Europeans Now Uses TikTok, According to the Chinese Tech Giant
Could AI Nursing Robots Help Healthcare Staffing Shortages?
NATO Deploys ‘Eastern Sentry’ After Russian Drones Violate Polish Airspace
Anesthesiologist Left Operation Mid-Surgery to Have Sex with Nurse
Tens of Thousands of Young Chinese Get Up Every Morning and Go to Work Where They Do Nothing
The New Life of Novak Djokovic
The German Owner of Politico Mathias Döpfner Eyes Further U.S. Media Expansion After Axel Springer Restructuring
Suspect Arrested: Utah Man in Custody for Charlie Kirk’s Fatal Shooting
In a politically motivated trial: Bolsonaro Sentenced to 27 Years for Plotting Coup After 2022 Defeat
German police raid AfD lawmaker’s offices in inquiry over Chinese payments
Turkish authorities seize leading broadcaster amid fraud and tax investigation
Volkswagen launches aggressive strategy to fend off Chinese challenge in Europe’s EV market
ChatGPT CEO signals policy to alert authorities over suicidal youth after teen’s death
The British legal mafia hit back: Banksy mural of judge beating protester is scrubbed from London court
Surpassing Musk: Larry Ellison becomes the richest man in the world
Embarrassment for Starmer: He fired the ambassador photographed on Epstein’s 'pedophile island'
Manhunt after 'skilled sniper' shot Charlie Kirk. Footage: Suspect running on rooftop during panic
Effective Protest Results: Nepal’s Prime Minister Resigns as Youth-Led Unrest Shakes the Nation
Qatari prime minister says Netanyahu ‘killed any hope’ for Israeli hostages
King Charles and Prince Harry Share First In-Person Moment in 19 Months
Starmer Establishes Economic ‘Budget Board’ to Centralise Policy and Rebuild Business Trust
France Erupts in Mass ‘Block Everything’ Protests on New PM’s First Day
Poland Shoots Down Russian Drones in Airspace Violation During Ukraine Attack
Brazilian police say ex-President Bolsonaro had planned to flee to Argentina seeking asylum
Trinidad Leader Applauds U.S. Naval Strike and Advocates Forceful Action Against Traffickers
Kim Jong Un Oversees Final Test of New High-Thrust Solid-Fuel Rocket Engine
Apple Introduces Ultra-Thin iPhone Air, Enhanced 17 Series and New Health-Focused Wearables
Macron Appoints Sébastien Lecornu as Prime Minister Amid Budget Crisis and Political Turmoil
Supreme Court temporarily allows Trump to pause billions in foreign aid
Charlie Sheen says his father, Martin Sheen, turned him in to the police: 'The greatest betrayal possible'
Vatican hosts first Catholic LGBTQ pilgrimage
Apple Unveils iPhone 17 Series, iPhone Air, Apple Watch 11 and More at 'Awe Dropping' Event
Pig Heads Left Outside Multiple Paris Mosques in Outrage-Inducing Acts
Nvidia’s ‘Wow’ Factor Is Fading. The AI chip giant used to beat Wall Street expectations for earnings by a substantial margin. That trajectory is coming down to earth.
France joins Eurozone’s ‘periphery’ as turmoil deepens, say investors
×