Regulator Suggests Cutting Royal Mail Delivery Days for Sustainability

The communications regulator has proposed that Royal Mail could decrease its letter delivery frequency from six to as few as three days weekly to modernize the service. Ofcom has also suggested increasing delivery times for most letters to address the postal service's dated operations and financial sustainability.

Royal Mail, which must currently provide universal service six days a week by law, agrees that changes are urgent due to its unsustainable delivery network.

The volume of letters sent has halved since 2011, making the service less profitable compared to parcel delivery. Furthermore, Royal Mail has seen a decline in service quality, with significant delays reported.

Ofcom's CEO Dame Melanie Dawes stated that these reform options are open for public debate, with further discussions planned for the summer. Cutting delivery days could save Royal Mail up to £650 million annually, but changing this would require new legislation.

Amid these proposals, the government insists on maintaining Saturday deliveries. Postal services minister Kevin Hollinrake emphasized the need for improved service, not reduced days.

Royal Mail, now owned by International Distribution Services plc, reported a £319 million loss recently. Its failure to meet delivery targets, resulting in a £5.6 million fine, highlights the need for reliable service.

The Communication Workers Union opposes a three-day service, fearing job impacts. Meanwhile, Citizens Advice urges that consumer needs be prioritized over Royal Mail's finances in any reform. The UK's struggle mirrors that of other countries adjusting postal services to contemporary demands.