Record Low Patient Satisfaction with NHS Revealed in Latest Survey
Only 21% of adults in Britain express satisfaction with the National Health Service, highlighting escalating concerns about accessibility and quality of care.
Public satisfaction with the National Health Service (NHS) in the United Kingdom has reached a historic low, with only 21% of adults reporting satisfaction with the services provided.
This figure has declined from 24% in the previous year, while dissatisfaction has escalated to 59%, up from 52% in the same period, according to the latest annual survey of patients.
Satisfaction ratings have plummeted from 70% in 2010, before the departure of the last Labour government, and from 60% in 2019, just prior to the onset of the COVID-19 pandemic.
Mark Dayan, a policy analyst at the Nuffield Trust think tank, which partnered with the King’s Fund to analyze the data, highlighted that the recent years have witnessed a significant erosion of confidence in the NHS, describing the decline as the most unprecedented witnessed in four decades of the survey.
The area of Accident & Emergency (A&E) services is reported to elicit the greatest public dissatisfaction, with satisfaction levels dropping from 31% in 2023 to a stark 19%—the lowest since the inception of the British Social Attitudes (BSA) survey.
The decline in satisfaction is mirrored in NHS dentistry, where approval ratings have plummeted from 60% in 2019 to just 20% last year.
Notably, 55% of respondents expressed dissatisfaction with dental care, representing the highest dissatisfaction rate among all surveyed services.
Satisfaction with General Practitioner (GP) services is also significantly low, with only 31% of adults expressing contentment.
Dan Wellings, a senior fellow at the King’s Fund, emphasized the challenges facing the NHS and the implications for government policy, remarking on the difficulties many patients face in accessing care.
A noticeable generational divide has emerged in satisfaction levels: while 27% of those aged over 65 are satisfied with NHS services, satisfaction among those under 65 has fallen sharply from 24% to 19%.
Despite these concerns, a narrow majority, at 51%, stated they are satisfied with the quality of care they receive when they successfully access NHS services.
There remains strong support for the NHS's founding principle of being accessible to all at no cost at the point of use, funded through taxation.
In response to these findings, Wes Streeting, Health and Social Care Secretary, acknowledged the systemic issues affecting the NHS, attributing record dissatisfaction levels to prolonged waiting times, treatment in hospital corridors, and challenges in seeing a GP. He reported that the government has pledged an additional £26 billion in investment over the next two years and is developing a 10-year plan aimed at revitalizing the NHS.
Furthermore, a separate study has indicated that nearly 10% of individuals in Britain (9.7%) have experienced harm from either NHS treatment or delays in receiving care over the past three years.
In 45% of these cases, the harm had severe repercussions, while 38% reported moderate impacts.
Disadvantaged groups, encompassing individuals with disabilities, those from lower socioeconomic backgrounds, or those with long-term health conditions, were found to be at a higher risk of experiencing harm from NHS services.
Researchers noted that socially disadvantaged groups may find it increasingly difficult to navigate the system, which can exacerbate the challenges of accessing adequate healthcare.
Dr. Michele Peters, an associate professor at Oxford Population Health and study co-author, stated that the disparities and severe impacts of NHS harm on these populations are concerning.
This figure has declined from 24% in the previous year, while dissatisfaction has escalated to 59%, up from 52% in the same period, according to the latest annual survey of patients.
Satisfaction ratings have plummeted from 70% in 2010, before the departure of the last Labour government, and from 60% in 2019, just prior to the onset of the COVID-19 pandemic.
Mark Dayan, a policy analyst at the Nuffield Trust think tank, which partnered with the King’s Fund to analyze the data, highlighted that the recent years have witnessed a significant erosion of confidence in the NHS, describing the decline as the most unprecedented witnessed in four decades of the survey.
The area of Accident & Emergency (A&E) services is reported to elicit the greatest public dissatisfaction, with satisfaction levels dropping from 31% in 2023 to a stark 19%—the lowest since the inception of the British Social Attitudes (BSA) survey.
The decline in satisfaction is mirrored in NHS dentistry, where approval ratings have plummeted from 60% in 2019 to just 20% last year.
Notably, 55% of respondents expressed dissatisfaction with dental care, representing the highest dissatisfaction rate among all surveyed services.
Satisfaction with General Practitioner (GP) services is also significantly low, with only 31% of adults expressing contentment.
Dan Wellings, a senior fellow at the King’s Fund, emphasized the challenges facing the NHS and the implications for government policy, remarking on the difficulties many patients face in accessing care.
A noticeable generational divide has emerged in satisfaction levels: while 27% of those aged over 65 are satisfied with NHS services, satisfaction among those under 65 has fallen sharply from 24% to 19%.
Despite these concerns, a narrow majority, at 51%, stated they are satisfied with the quality of care they receive when they successfully access NHS services.
There remains strong support for the NHS's founding principle of being accessible to all at no cost at the point of use, funded through taxation.
In response to these findings, Wes Streeting, Health and Social Care Secretary, acknowledged the systemic issues affecting the NHS, attributing record dissatisfaction levels to prolonged waiting times, treatment in hospital corridors, and challenges in seeing a GP. He reported that the government has pledged an additional £26 billion in investment over the next two years and is developing a 10-year plan aimed at revitalizing the NHS.
Furthermore, a separate study has indicated that nearly 10% of individuals in Britain (9.7%) have experienced harm from either NHS treatment or delays in receiving care over the past three years.
In 45% of these cases, the harm had severe repercussions, while 38% reported moderate impacts.
Disadvantaged groups, encompassing individuals with disabilities, those from lower socioeconomic backgrounds, or those with long-term health conditions, were found to be at a higher risk of experiencing harm from NHS services.
Researchers noted that socially disadvantaged groups may find it increasingly difficult to navigate the system, which can exacerbate the challenges of accessing adequate healthcare.
Dr. Michele Peters, an associate professor at Oxford Population Health and study co-author, stated that the disparities and severe impacts of NHS harm on these populations are concerning.
