London Daily

Focus on the big picture.
Friday, Aug 21, 2026

NHS Covid Pass: Vaccine records access restored after outage

NHS Covid Pass: Vaccine records access restored after outage

The NHS Covid Pass, used to show a person's vaccine status for travel and events, stopped working on Wednesday.

The feature, contained in the NHS smartphone app, usually allows users to access a barcode or text records about which vaccine doses they have had.

Instead, users received error messages or a notice saying that high traffic volumes are "limiting access to the service".

Normal access to vaccine records was restored after more than three hours.

"The NHS Covid Pass service was temporarily unavailable between 11:45 and 15:15 today as a result of a technical issue with a global service provider that affected many different organisations," NHS Digital said in a statement.

Online, many travellers expressed concern that they might not be able to prove their vaccinated status at airports or other departure points without the app.

Some claimed they missed their flight because of the problem, while others reported being "stranded" at an airport unable to fly.


Journalist Caroline Frost was among those affected, tweeting that she was "kindly offered a later flight for £250 and an express PCR test at Heathrow for £119 - not happening."

Chuck Adolphy, a 24-year-old from Surrey, was at Gatwick Airport waiting to fly to Slovenia on holiday when he found the app was no longer working.

He told the BBC he tried to show staff working for EasyJet his paper vaccine card - which is not widely accepted a proof of vaccination - but that they were "having none of it".

He said he was turned away and missed his flight - and that EasyJet has refused to give him a refund.

Mr Adolphy said he did not know if the airline employees knew the outage was widespread at the time. But he described the situation as a "shambles".

He is now hoping to book a flight tomorrow instead.

EasyJet later said in a statement that it was "not aware of any significant impact" due to the outage, but was offering passengers who could not board a free transfer to an alternative flight.

It is possible to save an offline version of the Covid Pass, which remains valid for 30 days. Some users simply screenshot their barcode, and iPhone users can also save a version to their Apple Wallet.

But those methods needed to have been done before the system went down.

Other elements of the general-purpose NHS app, such as subscriptions, appeared to be working during the outage.


The Covid Pass is also required for entry to some events and locations in England, though that has become less common as restrictions have been relaxed at most entertainment venues.

The digital version is available for those over 16 years old who were vaccinated in England, Wales, or the Isle of Man.

A paper version of the pass is also available as a letter for fully-vaccinated people in England. The letter is sent to the address on file with a patient's local GP surgery, but can take up to five working days to arrive, the NHS says.

The vaccine record in the NHS app is separate to the NHS Covid-19 app, which was widely used earlier in the pandemic to estimate exposure to those who tested positive to the virus, and "pinged" many people with self-isolation alerts.

Newsletter

Related Articles

0:00
0:00
Close
Petrol Bombs Set Luxury Cars Alight Outside Birmingham Wedding as Police Hunt Three Men
Bitcoin Surges Toward $80,000 as Short Squeeze and ETF Inflows Ignite Crypto Rally
Twenty-Nine US States Take Meta to Trial Over Alleged Child Addiction on Instagram and Facebook
Former Scottish National Party Executive Peter Murrell Jailed for Five Years Over £400,000 Embezzlement
Moderna and Merck's Personalized Cancer Vaccine Succeeds in Historic Late-Stage Melanoma Trial
Prince Harry and Meghan to Move Back to Britain With Their Children
England and Wales Have Fewer Than 1,800 Prison Places Left for Men
Royal Navy to Accelerate DragonFire Laser Deployment Against Growing Drone Threat
Northern Ireland Approves Five Hundred Million Pound Belfast Harbour Expansion
Great British Railways Takes Full Control of Avanti West Coast as Rail Nationalisation Reaches Final Stage
UK AI Safety Institute Calls for Mandatory Security Audits of Advanced AI Models
Scotland Secures Three Billion Pounds for Floating Offshore Wind Hub in Aberdeen
Government Overrides Local Councils to Approve Green Belt Housing Across Southern England
UK and EU Move Toward Mutual Recognition of Food Standards to Ease Cross-Channel Trade
Government Plans Multibillion-Pound Private Healthcare Expansion to Cut NHS Surgical Backlogs
Bank of England Signals Faster Rate Cuts as Inflation Falls Below the Two Percent Target
Suspected People Smuggler Arrested After Investigation Identified Him
Children's Doctors Warn That Vaping Can Lead Young People to Smoking
Hundreds of Thousands of Students Receive GCSE and Vocational Results Across England, Wales and Northern Ireland
Here Is What Can Never Happen in Your Country: Taiwan Is Giving Money to All Its People Because It Collected Too Much Tax
UK Inflation Rises to 2.9% as Energy Bills Jump
UK Issues New Conduct Guide for Asylum Seekers on Consent and Respect
Moderna Shares Surge After Positive Personalized Skin Cancer Trial Results
UK Markets Watch US National Debt Surpass Forty Trillion Dollars
UK Broadcasters Urge Government to Invest in Digital Participation and Broadband
CVC Capital Partners and Standard Life Launch Two Billion Pound Pension Risk Transfer Venture
UK Private Sector Productivity Growth Accelerates in Second Quarter
UK Foreign Secretary Ed Miliband Condemns Israeli E1 Settlement Tender
UK Watchdog Investigates Trainline, Virgin Atlantic and RED Driving School Over Hidden Fees
Prince Harry and Meghan Markle Plan Move to Private Home Outside London
UK Retail Sentiment Improves as Summer Spending Boosts Consumer Confidence
UK Aid Cuts Draw Warnings From Charities Over Humanitarian Consequences
UK Financial Conduct Authority Issues Guidance for Motor Finance Redress Scheme
UK Met Office Launches Aviation Programme to Reduce Climate Impact of Persistent Contrails
Former UK Civil Service Chief Received Record 500,000 Pound Severance Payment
West Midlands to Bring Bus Network Under Public Franchising Model
UK Government Drops Plan to Relax Affordable Housing Requirements After Backlash
UK Reaffirms Military Support for Ukraine Despite Russian Hybrid Warfare Threats
UK Technology Sector Expands Nearly 8 Percent as Digital Industry Outpaces Wider Economy
UK Drought Threatens Harvests Across England and Wales as Food Inflation Risks Persist
UK Government Pledges 442 Million Pounds to End Rough Sleeping by Christmas
UK Government Signals Willingness to Reconsider Digital Services Tax Amid US Tariff Threats
UK Inflation Rises to 2.9 Percent as Energy Costs Threaten Economic Recovery
NHS Hospitals Cancel Surgeries as Extreme Heat Pushes Ward Temperatures Above 40 Degrees Celsius
UK Heatwave Forces Emergency Measures as Wildfire Risk, Hospital Disruption and Drought Intensify
A Sleepless Night on Wall Street: Nasdaq to Begin Nearly Round-the-Clock Trading
"The First in the World": 69-Year-Old Protested Artificial Intelligence—and Went to Jail
Ukraine's Ousted Defence Minister Calls for Wartime Presidential Election
UK Marks Ten Years of Night Tube as London Weekend Usage Exceeds Eighty-One Thousand Journeys a Night
Met Office Issues Thunderstorm Warnings Across Northern Ireland Over Flash-Flood Risk
×