London Daily

Focus on the big picture.
Thursday, Oct 01, 2026

NHS Covid Pass: Vaccine records access restored after outage

NHS Covid Pass: Vaccine records access restored after outage

The NHS Covid Pass, used to show a person's vaccine status for travel and events, stopped working on Wednesday.

The feature, contained in the NHS smartphone app, usually allows users to access a barcode or text records about which vaccine doses they have had.

Instead, users received error messages or a notice saying that high traffic volumes are "limiting access to the service".

Normal access to vaccine records was restored after more than three hours.

"The NHS Covid Pass service was temporarily unavailable between 11:45 and 15:15 today as a result of a technical issue with a global service provider that affected many different organisations," NHS Digital said in a statement.

Online, many travellers expressed concern that they might not be able to prove their vaccinated status at airports or other departure points without the app.

Some claimed they missed their flight because of the problem, while others reported being "stranded" at an airport unable to fly.


Journalist Caroline Frost was among those affected, tweeting that she was "kindly offered a later flight for £250 and an express PCR test at Heathrow for £119 - not happening."

Chuck Adolphy, a 24-year-old from Surrey, was at Gatwick Airport waiting to fly to Slovenia on holiday when he found the app was no longer working.

He told the BBC he tried to show staff working for EasyJet his paper vaccine card - which is not widely accepted a proof of vaccination - but that they were "having none of it".

He said he was turned away and missed his flight - and that EasyJet has refused to give him a refund.

Mr Adolphy said he did not know if the airline employees knew the outage was widespread at the time. But he described the situation as a "shambles".

He is now hoping to book a flight tomorrow instead.

EasyJet later said in a statement that it was "not aware of any significant impact" due to the outage, but was offering passengers who could not board a free transfer to an alternative flight.

It is possible to save an offline version of the Covid Pass, which remains valid for 30 days. Some users simply screenshot their barcode, and iPhone users can also save a version to their Apple Wallet.

But those methods needed to have been done before the system went down.

Other elements of the general-purpose NHS app, such as subscriptions, appeared to be working during the outage.


The Covid Pass is also required for entry to some events and locations in England, though that has become less common as restrictions have been relaxed at most entertainment venues.

The digital version is available for those over 16 years old who were vaccinated in England, Wales, or the Isle of Man.

A paper version of the pass is also available as a letter for fully-vaccinated people in England. The letter is sent to the address on file with a patient's local GP surgery, but can take up to five working days to arrive, the NHS says.

The vaccine record in the NHS app is separate to the NHS Covid-19 app, which was widely used earlier in the pandemic to estimate exposure to those who tested positive to the virus, and "pinged" many people with self-isolation alerts.

Newsletter

Related Articles

0:00
0:00
Close
Southwest England Faces Flood Alerts After Heavy Autumn Storms
UK Expands Funding for Rapid Electric Vehicle Charging Infrastructure
Welsh Government Approves Funding to Upgrade South Wales Transport
Northern Ireland Tensions Rise as Orange Order Rejects Drumcree Compromise
NHS Leaders Back Early Design of Proposed National Care Service
More Than One-Third of Regional UK Universities Face Financial Deficits
UK Current Account Deficit Narrows as Cross-Border Financial Flows Remain Strong
Bank of England and FCA Issue New Rules for Stablecoins and Digital Assets
MI5 Warns UK Universities Over Research Links With Chinese Institutions
UK Energy Price Cap Rises 4% as Electricity VAT Is Temporarily Suspended
Equity Calls for UK Personality Rights to Protect Performers From AI Replication
OpenAI Pauses Advanced Model Training Following Safety Concerns
Scottish Government Proposes Replacing 32 Councils With Larger Regional Authorities
Ofgem Raises UK Household Energy Price Cap by 4% From October
UK Counter-Terrorism Police Continue Investigation After Five Arrests Near RAF Fairford
OECD Cuts UK 2027 Growth Forecast to 1%
Labour Says State Pension Triple Lock Remains Protected Through Current Parliament
Andy Burnham Pledges National Care Service With Free Social Care in England
Six Flags Permanently Shuts Landmark X2 Roller Coaster Following Safety Scandals
Metropolitan Police Rule Out Terrorism in Golders Green Stabbing Investigation
Lithium-Ion Battery Identified as Cause of Fatal Merseyside House Fire
UK Department Rejects New Sea Use Framework Due to Stakeholder Fatigue
Major Thames Water Pipe Burst Causes School Closures in London
Aldi Commits £900 Million to Expand UK Supermarket Network
Scottish Affairs Committee Warns Skills Shortages Threaten Defence Sector Expansion
Parliamentary Committee Warns Northern Ireland Budget Deadlock is Stalling Economic Growth
NHS Hospitals in England Face Severe Shortages of Essential Medications
Home Secretary Signals Major Overhaul of UK Immigration and Leave to Remain Policies
Chancellor Promises New Job Schemes Alongside Strict Fiscal Discipline
Energy Secretary Proposes Taxpayer-Funded Green Transition and National Electricity Grid
UK Government to Renationalise Avanti West Coast Railway Franchise in March
Prime Minister Andy Burnham Pledges Major Social Care and Infrastructure Reforms
Five Suspects Released on Bail Following Alleged Bomb Plot Near RAF Fairford
UK Diesel Prices Hit Record High of 199p Per Litre
Transport for Wales and Network Rail Complete Electrification of South Wales Metro
Defra Expands Incentives for Sustainable Farming and Biodiversity in England
Northern Ireland Executive Approves Funding Package to Resolve Public Sector Pay Disputes
Universities UK Warns of Financial Insolvency Risks for Higher Education Institutions
UK Prisons Activate Emergency Protocols to Manage Capacity Pressures
UK Government Establishes New Safety Standards for Frontier AI Models
Home Office Tightens Skilled Worker Visa Requirements and Dependent Rules
Ministry of Defence Restructures Royal Navy Frigate Procurement to Prevent Overruns
UK Government Mandates New Housing Targets to Address National Shortage
UK and Scottish Governments Reach Agreement on North Sea Energy Transition
NHS Launches Digital Overhaul to Reduce Surgical Backlogs in England
Bank of England Holds Interest Rates as Service Sector Inflation Persists
UK Chancellor Announces Fiscal Consolidation Measures to Stabilize National Debt
RNLI Chief Executive Condemns Misinformation and Abuse Targeting Volunteer Crews
Metropolitan Police Charge Swindon Man with Assisting Foreign Intelligence Services
British Intelligence Report Warns Environmental Collapse Threatens Global Defense Infrastructure
×