London Daily

Focus on the big picture.
Monday, Apr 06, 2026

NHS Covid Pass: Vaccine records access restored after outage

NHS Covid Pass: Vaccine records access restored after outage

The NHS Covid Pass, used to show a person's vaccine status for travel and events, stopped working on Wednesday.

The feature, contained in the NHS smartphone app, usually allows users to access a barcode or text records about which vaccine doses they have had.

Instead, users received error messages or a notice saying that high traffic volumes are "limiting access to the service".

Normal access to vaccine records was restored after more than three hours.

"The NHS Covid Pass service was temporarily unavailable between 11:45 and 15:15 today as a result of a technical issue with a global service provider that affected many different organisations," NHS Digital said in a statement.

Online, many travellers expressed concern that they might not be able to prove their vaccinated status at airports or other departure points without the app.

Some claimed they missed their flight because of the problem, while others reported being "stranded" at an airport unable to fly.


Journalist Caroline Frost was among those affected, tweeting that she was "kindly offered a later flight for £250 and an express PCR test at Heathrow for £119 - not happening."

Chuck Adolphy, a 24-year-old from Surrey, was at Gatwick Airport waiting to fly to Slovenia on holiday when he found the app was no longer working.

He told the BBC he tried to show staff working for EasyJet his paper vaccine card - which is not widely accepted a proof of vaccination - but that they were "having none of it".

He said he was turned away and missed his flight - and that EasyJet has refused to give him a refund.

Mr Adolphy said he did not know if the airline employees knew the outage was widespread at the time. But he described the situation as a "shambles".

He is now hoping to book a flight tomorrow instead.

EasyJet later said in a statement that it was "not aware of any significant impact" due to the outage, but was offering passengers who could not board a free transfer to an alternative flight.

It is possible to save an offline version of the Covid Pass, which remains valid for 30 days. Some users simply screenshot their barcode, and iPhone users can also save a version to their Apple Wallet.

But those methods needed to have been done before the system went down.

Other elements of the general-purpose NHS app, such as subscriptions, appeared to be working during the outage.


The Covid Pass is also required for entry to some events and locations in England, though that has become less common as restrictions have been relaxed at most entertainment venues.

The digital version is available for those over 16 years old who were vaccinated in England, Wales, or the Isle of Man.

A paper version of the pass is also available as a letter for fully-vaccinated people in England. The letter is sent to the address on file with a patient's local GP surgery, but can take up to five working days to arrive, the NHS says.

The vaccine record in the NHS app is separate to the NHS Covid-19 app, which was widely used earlier in the pandemic to estimate exposure to those who tested positive to the virus, and "pinged" many people with self-isolation alerts.

Newsletter

Related Articles

0:00
0:00
Close
UK Considers Deploying Aircraft Carrier for US Independence Day Celebrations Amid Renewed Transatlantic Focus
United Kingdom Moves to Attract AI Firm Anthropic Amid Tensions with US Defense Officials
RAF Intercepts Iranian Drones in Middle East to Defend Allied Security Interests
Labour Signals Shift on Foie Gras and Fur Restrictions to Advance EU Trade Talks
Seven Arrested Near RAF Base as UK Authorities Respond to Protest Activity
Economic Pressures Mount as Analysts Warn UK Growth Is Being Constrained by Policy Burdens
UK Green Party’s Push for Church-State Separation Sparks Debate Over National Identity
Strategic Island Emerges as Growing Challenge for United States and United Kingdom Defense Planning
Pepsi Pulls Sponsorship from UK Festival Following Backlash Linked to Kanye West
Signs Emerge of Declining Enthusiasm for Social Media in the United Kingdom
Security Alert Raised Ahead of Meghan Markle’s Planned Visit to Australia
UK Food Halls Defy Hospitality Slowdown, Emerging as Bright Spot in Challenging Market
UK Sets Firm Conditions for Military Action, Insisting on Legal Mandate and Clear Strategy
UK Medicines Regulator Launches Probe into Peptide Clinics Over Health Claims
New North Sea Drilling Unlikely to Significantly Cut UK Gas Imports, Analysis Finds
Woman Linked to UK’s First All-Female Terror Plot Faces Deportation
Downed US Aircraft Over Iran Linked to Operations from UK Airfield
Two Men and Teen Detained in UK Following Attack on Jewish Charity Ambulance
UK Police Launch Inquiry After Firearms Left Unattended Outside Mayor’s Residence
Giuffre Family Calls on King Charles to Meet Epstein Survivors During US Visit
Amber Wind Warning Issued as Storm Dave Approaches Parts of the United Kingdom
Prince Harry and Meghan’s Australia Visit Set to Draw Heightened Global Attention
UK Considers Entry Fees for Overseas Visitors at Major Museums Ahead of 2026 Travel Season
UK Prime Minister and Kuwait Crown Prince Coordinate Security Response After Regional Escalation
Calls Grow to Expand Fully Paid Maternity Leave for UK Teachers Amid Workforce Pressures
UK Secures Tariff-Free Access to US Market in Landmark Pharmaceuticals Agreement
Trump Projects Strength in Critique of UK Leadership and Naval Readiness
UK FinTech Setback as VibePay and Smartlayer Cease Operations Amid Funding Pressures
UK Leads Global Coalition of Over Forty Nations to Address Strait of Hormuz Crisis
UK Firms Urged to Accelerate Preparation as New Sustainability Reporting Rules Take Shape
UK Moves Rapid Sentry Air Defence System to Kuwait After Drone Strike Escalation
Transatlantic Relations Tested as UK Seeks Balance While Trump Reshapes Strategic Approach
Trump’s Strategic Pressure on UK Seen as Push for Stronger Alignment and Fairer Terms
UK Focuses on Trade Finance to Secure Critical Materials for Defence and Energy Sectors
Majority of UK Businesses Hit by Middle East Conflict While Confidence Holds Firm
UK Royal Navy Faces Renewed Scrutiny as Debate Intensifies Over Capability and Readiness
Reform UK Faces Mounting Distractions as Policy Agenda Struggles to Gain Traction
Investigation Launched Into Northern Cyprus IVF Clinics After UK Families Receive Incorrect Sperm
International Meeting Issues Unified Call to Safeguard Navigation Through Strait of Hormuz
Potential Strait of Hormuz Closure Raises Concerns Over UK Food and Medicine Supply Chains
UK Leads Coalition of Over Forty Nations Urging Iran to Reopen Strait of Hormuz
UK Secures Tariff-Free Access for Medicines in Landmark US Pharma Trade Agreement
King Charles III Invited to Address Joint Session of U.S. Congress in Rare Diplomatic Honor
Debate Grows Over Whether Expanded North Sea Drilling Can Reduce UK Energy Bills
UK Faces Heightened Risk of Jet Fuel Shortages, Airline Chief Warns
UK Ends Police Investigations into Lawful Social Media Posts After Review Finds Overreach
Abramovich Moves to Establish Charity for Frozen Chelsea Sale Proceeds Amid UK Dispute
Starmer Reaffirms NATO Commitment While Responding to Trump’s Strategic Critique
UK Aid Reductions Raise Fears of Severe Human Impact Across Parts of Africa
UK Signals Renewed Push for EU Cooperation as Iran Conflict Reshapes Security Landscape
×