London Daily

Focus on the big picture.
Monday, Aug 10, 2026

NHS ambulance delays leaving patients stuck at GP surgeries for hours

NHS ambulance delays leaving patients stuck at GP surgeries for hours

Family doctors say hard-pressed paramedics prioritise other cases as practices seen as ‘places of safety’

Patients experiencing life-threatening emergencies such as heart attacks, strokes or major breathing problems are becoming trapped for many hours in GP surgeries, unable to get to hospital, because ambulances are taking so long to turn up after the GP practice rings 999.

GP leaders say growing numbers of very unwell patients are getting caught up in such situations after attending for an appointment. They say hard-pressed ambulance services are seeing surgeries as “places of safety” and taking longer to send paramedics there, because they are so busy dealing with other emergencies and assume GPs and nurses are looking after the patient.

In some cases GPs have become so worried by the long delay for an ambulance that they have ended up driving the patient from their practice to A&E themselves.

The British Medical Association (BMA) and Royal College of GPs (RCGP) voiced alarm at the recent rise in very sick patients getting stuck on their premises and said the patients could face irreparable harm to their health because they had not been transported to hospital fast enough.

They want ambulance services to stop regarding GP surgeries as “places of safety” and start treating patients stuck there as just as much of a priority as those who are in trouble elsewhere.

Dr Richard Vautrey, the chair of the BMA’s general practitioners committee, said: “GPs and their teams will always do all they can to respond to clinical emergencies. When we have delays in ambulances arriving it means a nurse or GP being taken away from other appointments, and these incidents are increasingly common.

“It’s vital that when called for help and support, ambulance services treat calls from surgeries as seriously and quickly as they do that from any other location. Delays not only put individual patients at risk but they also take practice clinicians away from the many other patients they need to attend to.”

The incidents are a stark illustration of the pressure NHS ambulance services are under. Ambulance crews are spending huge amounts of time tied up outside hospitals looking after patients because A&Es are too busy to accept them. In late October two patients died in the back of an ambulance while waiting outside Addenbrooke’s hospital in Cambridge and Worcestershire Royal hospital in Worcester.

Dr Joanna Poole, a hospital doctor, tweeted last week about one patient with low oxygen saturation levels waiting for hours, while a man with chest pain was sent in a taxi from his GP’s surgery to the emergency department “arresting in car” because the surgeries were seen as “safe places”.

Last week the medical website Pulse told how Dr Lucy Pocock, a Bristol GP, had taken a six-year-old patient to A&E at 9pm herself after her 999 call at 4.45pm did not yield an ambulance. “I don’t want a patient dying in my care while we wait for an ambulance. It’s not the care I want to give. I don’t want that on my conscience,” Pocock said.

In response to her story, Dr Richard Greenway, another GP in Bristol, said: “This is getting very dangerous.” He said in recent weeks his practice had had several such incidents, including:

* A patient with a fractured hip who waited nine hours in the surgery for an ambulance before the ambulance service sent a taxi instead at 9pm saying “no ambulance available”.

* A patient with chest pains who missed the chance to have stents fitted because, despite them and their GP dialling 999, no ambulance came to take them to hospital.

* A patient with acute heart failure and atrial fibrillation who had to be kept on oxygen in their surgery for more than four hours before an ambulance arrived.

GPs and practice nurses, despite being highly skilled, cannot give proper care to patients whose life is at risk, Vautrey said. “When a patient is suffering with an urgent or serious medical condition such as a heart attack or stroke, they must be treated by specialist services and clinicians as quickly as possible and in the most appropriate setting, such as an emergency department.”

Prof Martin Marshall, the chair of the RCGP, said: “If a member of staff at a GP surgery calls an ambulance, it’s because a patient needs emergency treatment or care that can’t be delivered at the surgery, and as such it’s vital that these calls aren’t deprioritised, as per some reports we’re hearing about.

“While GP surgeries are clinical settings staffed by highly trained clinicians, practices may not be equipped with all of the equipment or appropriate medications needed in an emergency situation.”

He and Vautrey acknowledged that ambulance services were not to blame for the long delays because they are under unsustainable pressure owing to lack of resources and record demand.

The Association of Ambulance Chief Executives, which represents England’s 10 ambulance trusts, has been approached for a response.

Newsletter

Related Articles

0:00
0:00
Close
Alleged Cartel Boss Daniel Kinahan Extradited From Dubai to Face Criminal Charges
AI Chatbots Challenge Traditional News Consumption and Raise Job Concerns
Andy Burnham Government Promises Crackdown on Exploitative Business Practices
UK University Funding Model Faces Growing Pressure From Unsustainable Student Debt
Government Urged to Subsidise Energy Bills for Vulnerable UK Households
UK Military Spending Plans Threaten to Deepen Infrastructure Funding Gap
Israeli Government Rejects US Peace Framework for Gaza
New Labour Government Signals Closer Economic and Strategic Ties With European Union
Amber Heat-Health Alerts Issued Across England as Temperatures Threaten 36 Degrees
UK Economy Expected to Grow Despite Energy and Supply Chain Shock From Iran Conflict
Foreign Social Media Accounts Drove Disinformation During Belfast and Southampton Riots
Record Number of Migrants Cross English Channel in Single Vessel as Smugglers Deploy Mega-Dinghies
Russia’s A7 Builds a State-Linked Payments Network Beyond Western Sanctions
Reports of Mark Zuckerberg-Linked Superyacht Declining Rescue Assistance Draw Maritime Scrutiny
Preserving Three Banksy Artworks in London Has Cost Taxpayers Nearly £150,000
Four Ugandan Athletes Disappear From Delegation After UK Sporting Events
French Authorities Report Channel Interventions as Cross-Border Migration Dispute Continues
Home Office Admits Error in Settled Status Case Involving Long-Term Italian Resident
Unite Calls for Independent Review of UK Budget Watchdog's Fiscal Forecasting Rules
Thinktank Calls for £175 Annual Energy Bill Cut for Low-Income Households
Foreign-Linked Social Media Accounts Amplified Recent Unrest in Belfast and Southampton, Analysis Finds
London Mayor Sadiq Khan Orders Westminster to Drop Proposed Soho and West End Hospitality Ban
Royal Navy Deployments to Monitor Russian Activity in UK Waters Rise 25 Percent
UK Economy Expected to Grow 0.4 Percent in Second Quarter Despite Geopolitical Pressures
Andy Burnham Launches Cost-of-Living Measures Targeting Subscription Traps and Misleading Discounts
Hyper-Realistic Reborn Dolls Draw Collectors Seeking Comfort and Craft
Gen Z Cuts Back on Dating as a Night Out Nears $200
Patients Turn to Artificial Intelligence for Therapy as Psychiatrists Warn of Privacy and Clinical Risks
Couples Embrace ‘Sleep Divorce’ to Protect Rest and Reduce Tension
Meta Ordered to Pay $567 Million and Change Facebook and Instagram Safeguards for Children
Up to only 10 Months in Prison for Swedish Officer’s Murderer Sparks Anger
Success: Nvidia Turned Gaming Chips Into the Engine of the AI Boom
Jorge Messi, Lionel Messi’s Father and Longtime Agent, Dies at 68
AI’s Next Bottleneck Is Power, Not Just Nvidia Chips
Advertising trick: Pepsi’s Harrier Jet Commercial Led to a $700,000 Court Fight
Meta Raises AI Spending Target to as Much as $145bn Despite Pressure Over Returns
Danube Drought Exposes Nazi Wrecks and Pushes Central Europe’s Power System to the Brink
Joe Biden’s Cancer Has Spread Beyond His Bones, Hunter Biden Says
Air Traffic Control Outage Grounded Flights Across the Midwest
Why 2027 Could Be a Strong Year for Stocks—and Why the Forecast Is Fragile
Why Markets May Look Quiet in August After Big Tech Earnings
Partial Solar Eclipse Expected to Draw Interest Across Southwestern UK
UK Graduate Job Postings Fall 7% as Entry-Level Opportunities Remain Scarce
UK Private Sector Returns to Growth as July Activity Reaches Highest Level Since April
UK Summer Drought and Wildfires Raise Pressure for Stronger Environmental Measures
UK Household Credit Stress Rises as Credit Card Lending Growth Hits 12.5%
London Stock Exchange Revises AIM Rules to Make Growth Capital More Accessible
NHS England to Expand Mental Health Services With 155 New and Upgraded Facilities
UK Overhauls £90 Billion Public Procurement System to Reward Domestic Jobs and Apprenticeships
Andy Burnham Holds Strong Approval as Labour Maintains Narrow Lead Over Reform UK, Opinium Finds
×