London Daily

Focus on the big picture.
Monday, Jul 20, 2026

NHS ambulance delays leaving patients stuck at GP surgeries for hours

NHS ambulance delays leaving patients stuck at GP surgeries for hours

Family doctors say hard-pressed paramedics prioritise other cases as practices seen as ‘places of safety’

Patients experiencing life-threatening emergencies such as heart attacks, strokes or major breathing problems are becoming trapped for many hours in GP surgeries, unable to get to hospital, because ambulances are taking so long to turn up after the GP practice rings 999.

GP leaders say growing numbers of very unwell patients are getting caught up in such situations after attending for an appointment. They say hard-pressed ambulance services are seeing surgeries as “places of safety” and taking longer to send paramedics there, because they are so busy dealing with other emergencies and assume GPs and nurses are looking after the patient.

In some cases GPs have become so worried by the long delay for an ambulance that they have ended up driving the patient from their practice to A&E themselves.

The British Medical Association (BMA) and Royal College of GPs (RCGP) voiced alarm at the recent rise in very sick patients getting stuck on their premises and said the patients could face irreparable harm to their health because they had not been transported to hospital fast enough.

They want ambulance services to stop regarding GP surgeries as “places of safety” and start treating patients stuck there as just as much of a priority as those who are in trouble elsewhere.

Dr Richard Vautrey, the chair of the BMA’s general practitioners committee, said: “GPs and their teams will always do all they can to respond to clinical emergencies. When we have delays in ambulances arriving it means a nurse or GP being taken away from other appointments, and these incidents are increasingly common.

“It’s vital that when called for help and support, ambulance services treat calls from surgeries as seriously and quickly as they do that from any other location. Delays not only put individual patients at risk but they also take practice clinicians away from the many other patients they need to attend to.”

The incidents are a stark illustration of the pressure NHS ambulance services are under. Ambulance crews are spending huge amounts of time tied up outside hospitals looking after patients because A&Es are too busy to accept them. In late October two patients died in the back of an ambulance while waiting outside Addenbrooke’s hospital in Cambridge and Worcestershire Royal hospital in Worcester.

Dr Joanna Poole, a hospital doctor, tweeted last week about one patient with low oxygen saturation levels waiting for hours, while a man with chest pain was sent in a taxi from his GP’s surgery to the emergency department “arresting in car” because the surgeries were seen as “safe places”.

Last week the medical website Pulse told how Dr Lucy Pocock, a Bristol GP, had taken a six-year-old patient to A&E at 9pm herself after her 999 call at 4.45pm did not yield an ambulance. “I don’t want a patient dying in my care while we wait for an ambulance. It’s not the care I want to give. I don’t want that on my conscience,” Pocock said.

In response to her story, Dr Richard Greenway, another GP in Bristol, said: “This is getting very dangerous.” He said in recent weeks his practice had had several such incidents, including:

* A patient with a fractured hip who waited nine hours in the surgery for an ambulance before the ambulance service sent a taxi instead at 9pm saying “no ambulance available”.

* A patient with chest pains who missed the chance to have stents fitted because, despite them and their GP dialling 999, no ambulance came to take them to hospital.

* A patient with acute heart failure and atrial fibrillation who had to be kept on oxygen in their surgery for more than four hours before an ambulance arrived.

GPs and practice nurses, despite being highly skilled, cannot give proper care to patients whose life is at risk, Vautrey said. “When a patient is suffering with an urgent or serious medical condition such as a heart attack or stroke, they must be treated by specialist services and clinicians as quickly as possible and in the most appropriate setting, such as an emergency department.”

Prof Martin Marshall, the chair of the RCGP, said: “If a member of staff at a GP surgery calls an ambulance, it’s because a patient needs emergency treatment or care that can’t be delivered at the surgery, and as such it’s vital that these calls aren’t deprioritised, as per some reports we’re hearing about.

“While GP surgeries are clinical settings staffed by highly trained clinicians, practices may not be equipped with all of the equipment or appropriate medications needed in an emergency situation.”

He and Vautrey acknowledged that ambulance services were not to blame for the long delays because they are under unsustainable pressure owing to lack of resources and record demand.

The Association of Ambulance Chief Executives, which represents England’s 10 ambulance trusts, has been approached for a response.

Newsletter

Related Articles

0:00
0:00
Close
Brilliant move: Péter Magyar Moves to Nominate Chess Grandmaster Judit Polgár as Hungary’s President
Spain Defeats Argentina in Extra Time to Win Second World Cup
Current AI Seeks to Build an Open Global AI Infrastructure Outside Big Tech Control
Turkey Explores S-400 Transfer to UAE in Bid to Rejoin F-35 Program
Josh Kerr Breaks Twenty-Seven-Year World Mile Record at London Diamond League
Thames Water Crisis Deepens as South East Water Outages Hit Thousands in Kent
EU Ban on Destroying Unsold Clothing Forces British Fashion Brands to Change Operations
UK Government Confirms Existing North Sea Oil and Gas Licences Will Be Honoured
UK Covid Inquiry Finds Nearly Ten Billion Pounds Lost in Pandemic Protective Equipment Procurement
Thames Water Moves Toward Possible Temporary Nationalisation Amid Rescue Plan Dispute
Andy Burnham Cancels One Point Eight Billion Pound Digital ID Programme After Taking Office
UK Government Takes British Steel Into Full Public Ownership to Protect Jobs and Supply Chains
Andy Burnham Becomes UK Prime Minister and Pledges Focus on Living Costs and Public Services
Germany’s Economic Malaise Reopens the Sunday Shopping Debate
Singapore Considers Lower Taxes for Fund Managers as Hong Kong Intensifies Talent Contest
US Retaliates Against Iran After Two American Troops Killed in Jordan
Bank of Asia BVI Enters Court-Supervised Liquidation After Regulators Find It Insolvent
Proposed U.S.-Saudi Nuclear Pact Could Permit Limited Uranium Enrichment Under International Safeguards
Netherlands Declares Water Shortage Emergency After Drought Pushes Rivers to Historic Lows
Why Kentucky Fried Chicken Became KFC—and Why the False Explanations Persist
Iran Claims It Destroyed Bahrain’s Main Artificial Intelligence Center in Missile and Drone Strike
Ukrainian Drones Strike Wildberries Warehouses Deep Inside Russia
Brothers Andrew and Tristan Tate Who Turned "Toxic Masculinity" Into a Brand Arrested in Miami as Britain Seeks Their Extradition
Reported CIA Mission Helped Clear the UAE’s Path to Advanced US AI Chips
Artificial Intelligence Capital Fuels Markets While Governments and Regulators Face Mounting Strategic Tests
China’s Moonshot’s Kimi K3 Narrows the Gap With Anthropic Through Scale, Openness and Lower Cost
Gold and Cash Seizure Puts Indonesia’s Senior Anti-Corruption Prosecutor Under Investigation
The Ledger Will Not Trust on Faith
Bank of England Warns Climate Shocks Could Trigger Sudden Asset Repricing
UK Treasury Places Microsoft, Google, AWS and Oracle Under New Financial Resilience Rules
Scottish Government Faces Pressure Over Delays in Vulnerable Group Background Checks
Crown Prosecution Service Authorises Additional Charges Against Andrew and Tristan Tate
NHS Approves At-Home Cancer Treatments for Rare Blood Disorders
Bank of England Gains Oversight of Major Cloud Providers Supporting UK Financial System
UK Government Plans Major Overhaul of English Local Councils Through New Unitary Authorities
British Steel Nationalisation Dispute Escalates as Chinese Owner Jingye Seeks Compensation
Bank of England Signals Interest Rates Will Stay High as It Warns of Financial Risks From Climate and AI
Trump Administration Pressures Banks to Restrict Financial Access for Undocumented Immigrants
Passenger Bound for Germany Refused to Sit Beside a Woman on a Plane — Then Slapped a Flight Attendant
Ukraine’s Leadership Rift Spills Into the Streets as Protesters Target Army Chief
Ukrainian Drone Barrage Kills Eight and Strikes Russian Logistics Network
Key Trends to Watch
Financial Conduct Authority Warns Cloud and Digital Risks Are Becoming a Financial Priority
Jeffrey Donaldson Appeals Sexual Abuse Conviction as Democratic Unionist Party Opens Review
Welsh Health Authorities Launch Emergency Meningitis Vaccination Programme for Students
Scottish Business Activity Falls for Third Month as Companies Face Rising Costs
Bank of England Regulators Demand Better Access to Digital Banking Services
United Kingdom Cuts Bilateral Aid to Several African Countries by Up to Ninety Per Cent
United Kingdom Introduces Tougher Deportation Rules After Rochdale Exploitation Scandal
NHS England Launches Wearable Technology Plan to Reduce Sepsis Deaths
×