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LONDON DAILY ARCHIVE

Expensive McDonald's glitch leaves diners thinking they've been defrauded

Customers hoping for a quick and inexpensive meal have been left disappointed after a problem with a McDonald’s card machine.

08 November 2023 · 04:55 UTC

A glitch with a McDonald's card machine has left some customers unexpectedly charged for their meals months later.

The problem affected a McDonald's branch in Dagenham, East London, where customers using a particular card reader were not charged for their meals between April 26 and June 19.

The fast-food chain has been processing these delayed payments over the last two weeks, resulting in some customers being charged for transactions made several months ago.

Affected customers have expressed frustration and concern over the delayed charges, with some being charged significant amounts for multiple transactions.

McDonald's has apologized for the inconvenience caused and encouraged customers with concerns to contact their customer services team.