The area's deterioration has worsened since the pandemic, which spurred an increase in online shopping and a cost-of-living crisis, leading to more people on the streets.
Local shop workers report frequent theft and safety concerns, with police statistics showing high rates of theft and shoplifting. Despite these challenges, Westminster Council has planned a £90 million revamp to rejuvenate the area, aiming to improve the shopping environment and ensure safety for visitors and businesses.