London Daily

Focus on the big picture.
Tuesday, Nov 25, 2025

Coronavirus: Mental health hotline for NHS staff

Coronavirus: Mental health hotline for NHS staff

The NHS is launching a hotline to support and advise healthcare staff during the coronavirus pandemic.
Volunteers from charities including Hospice UK, the Samaritans and Shout, will listen to concerns and offer psychological support.

The phone line will be open between 07:00 and 23:00 every day, while the text service will be available around the clock.

The phone number is 0300 131 7000 or staff can text FRONTLINE to 85258.

It comes as staff face increasing pressure to care for rising numbers of patients who are seriously ill with the virus.

Since the outbreak began, more than 6,000 people have died in the UK after testing positive for coronavirus and among them are front-line medical staff.

As well as workload pressures and the emotional toll, some staff say they have had to work in situations where they feel unsafe because of a lack personal protective equipment (PPE).

Prof Tom Dening from the Institute of Mental Health at the University of Nottingham said: "The mental health of NHS staff is going to be absolutely crucial in the nation's response to the coronavirus pandemic.

"Staff are being exposed to high levels of personal risk, long hours in difficult environments clad in PPE, and also the possibility of something known as moral injury, which is the distressing awareness you may feel when you know you can't meet all the needs of the people you are trying to care for.

"This combination of factors would rattle even the most resilient of us."

While staff can still talk to each other and their managers, the NHS hotline will offer support outside the workplace.

There will be 1,500 volunteers to support the 1.4 million nurses, doctors and other healthcare workers in the NHS.

Anyone who requires further help will be signposted to services ranging from practical and financial assistance to specialist bereavement and psychological support, says the service.

Danny Mortimer, from NHS Employers, said: "As the pandemic continues, our people will face new and growing challenges on a daily basis, and it's therefore more important than ever that they are able to access resources to help them manage their wellbeing, in a way that suits their needs."

Prerana Issar, chief people officer for the NHS, said: "We need to do everything we can to support our incredible NHS people as they care for people through this global health emergency."

Meanwhile, a group of mental health experts, led by Dr Michael Bloomfield at University College London, have issued advice and a video for front-line healthcare workers on how to cope with stress during the Covid-19 crisis:

Give yourself permission to take regular breaks during your shifts

Eat, drink and sleep as well as you can

Try to use strategies that have helped you cope with stressful situations in the past

Take time out between shifts

Stay in touch with friends and family - video-call and phone them if you can't see them in person

Engage in physical activity

Maintain a routine as much as possible

Plan regular activities that make you feel good, and tasks that take your mind off the crisis

Avoid unhelpful coping strategies such as smoking, alcohol or other drugs

Try to limit the time spent watching, reading or listening to the news

Reach out for help if you need support
Newsletter

Related Articles

0:00
0:00
Close
UK Economy Stalls as Reeves Faces First Budget Test
UK Economy’s Weak Start Adds Pressure on Prime Minister Starmer
UK Government Acknowledges Billionaire Exodus Amid Tax Rise Concerns
UK Budget 2025: Markets Brace as Chancellor Faces Fiscal Tightrope
UK Unveils Strategic Plan to Secure Critical Mineral Supply Chains
UK Taskforce Calls for Radical Reset of Nuclear Regulation to Cut Costs and Accelerate Build
UK Government Launches Consultation on Major Overhaul of Settlement Rules
Google Struggles to Meet AI Demand as Infrastructure, Energy and Supply-Chain Gaps Deepen
Car Parts Leader Warns Europe Faces Heavy Job Losses in ‘Darwinian’ Auto Shake-Out
Arsenal Move Six Points Clear After Eze’s Historic Hat-Trick in Derby Rout
Wealthy New Yorkers Weigh Second Homes as the ‘Mamdani Effect’ Ripples Through Luxury Markets
Families Accuse OpenAI of Enabling ‘AI-Driven Delusions’ After Multiple Suicides
UK Unveils Critical-Minerals Strategy to Break China Supply-Chain Grip
Taylor Swift’s “The Fate of Ophelia” Extends U.K. No. 1 Run to Five Weeks
UK VPN Sign-Ups Surge by Over 1,400 % as Age-Verification Law Takes Effect
Former MEP Nathan Gill Jailed for Over Ten Years After Taking Pro-Russia Bribes
Majority of UK Entrepreneurs Regard Government as ‘Anti-Business’, Survey Shows
UK’s Starmer and US President Trump Align as Geneva Talks Probe Ukraine Peace Plan
UK Prime Minister Signals Former Prince Andrew Should Testify to US Epstein Inquiry
Royal Navy Deploys HMS Severn to Shadow Russian Corvette and Tanker Off UK Coast
China’s Wedding Boom: Nightclubs, Mountains and a Demographic Reset
Fugees Founding Member Pras Michel Sentenced to 14 Years in High-Profile US Foreign Influence Case
WhatsApp’s Unexpected Rise Reshapes American Messaging Habits
United States: Judge Dressed Up as Elvis During Hearings – and Was Forced to Resign
Johnson Blasts ‘Incoherent’ Covid Inquiry Findings Amid Report’s Harsh Critique of His Government
Lord Rothermere Secures £500 Million Deal to Acquire Telegraph Titles
Maduro Tightens Security Measures as U.S. Strike Threat Intensifies
U.S. Envoys Deliver Ultimatum to Ukraine: Sign Peace Deal by Thursday or Risk Losing American Support
Zelenskyy Signals Progress Toward Ending the War: ‘One of the Hardest Moments in History’ (end of his business model?)
U.S. Issues Alert Declaring Venezuelan Airspace a Hazard Due to Escalating Security Conditions
The U.S. State Department Announces That Mass Migration Constitutes an Existential Threat to Western Civilization and Undermines the Stability of Key American Allies
Students Challenge AI-Driven Teaching at University of Staffordshire
Pikeville Medical Center Partners with UK’s Golisano Children’s Network to Expand Pediatric Care
Germany, France and UK Confirm Full Support for Ukraine in US-Backed Security Plan
UK Low-Traffic Neighbourhoods Face Rising Backlash as Pandemic Schemes Unravel
UK Records Coldest Night of Autumn as Sub-Zero Conditions Sweep the Country
UK at Risk of Losing International Doctors as Workforce Exodus Grows, Regulator Warns
ASU Launches ASU London, Extending Its Innovation Brand to the UK Education Market
UK Prime Minister Keir Starmer to Visit China in January as Diplomatic Reset Accelerates
Google Launches Voluntary Buyouts for UK Staff Amid AI-Driven Company Realignment
UK braces for freezing snap as snow and ice warnings escalate
Majority of UK Novelists Fear AI Could Displace Their Work, Cambridge Study Finds
UK's Carrier Strike Group Achieves Full Operational Capability During NATO Drill in Mediterranean
Trump and Mamdani to Meet at the White House: “The Communist Asked”
Nvidia Again Beats Forecasts, Shares Jump in After-Hours Trading
Wintry Conditions Persist Along UK Coasts After Up to Seven Centimetres of Snow
UK Inflation Eases to 3.6 % in October, Opening Door for Rate Cut
UK Accelerates Munitions Factory Build-Out to Reinforce Warfighting Readiness
UK Consumer Optimism Plunges Ahead of November Budget
A Decade of Innovation Stagnation at Apple: The Cook Era Critique
×