London Daily

Focus on the big picture.
Tuesday, Jul 07, 2026

Coronavirus: Mental health hotline for NHS staff

Coronavirus: Mental health hotline for NHS staff

The NHS is launching a hotline to support and advise healthcare staff during the coronavirus pandemic.
Volunteers from charities including Hospice UK, the Samaritans and Shout, will listen to concerns and offer psychological support.

The phone line will be open between 07:00 and 23:00 every day, while the text service will be available around the clock.

The phone number is 0300 131 7000 or staff can text FRONTLINE to 85258.

It comes as staff face increasing pressure to care for rising numbers of patients who are seriously ill with the virus.

Since the outbreak began, more than 6,000 people have died in the UK after testing positive for coronavirus and among them are front-line medical staff.

As well as workload pressures and the emotional toll, some staff say they have had to work in situations where they feel unsafe because of a lack personal protective equipment (PPE).

Prof Tom Dening from the Institute of Mental Health at the University of Nottingham said: "The mental health of NHS staff is going to be absolutely crucial in the nation's response to the coronavirus pandemic.

"Staff are being exposed to high levels of personal risk, long hours in difficult environments clad in PPE, and also the possibility of something known as moral injury, which is the distressing awareness you may feel when you know you can't meet all the needs of the people you are trying to care for.

"This combination of factors would rattle even the most resilient of us."

While staff can still talk to each other and their managers, the NHS hotline will offer support outside the workplace.

There will be 1,500 volunteers to support the 1.4 million nurses, doctors and other healthcare workers in the NHS.

Anyone who requires further help will be signposted to services ranging from practical and financial assistance to specialist bereavement and psychological support, says the service.

Danny Mortimer, from NHS Employers, said: "As the pandemic continues, our people will face new and growing challenges on a daily basis, and it's therefore more important than ever that they are able to access resources to help them manage their wellbeing, in a way that suits their needs."

Prerana Issar, chief people officer for the NHS, said: "We need to do everything we can to support our incredible NHS people as they care for people through this global health emergency."

Meanwhile, a group of mental health experts, led by Dr Michael Bloomfield at University College London, have issued advice and a video for front-line healthcare workers on how to cope with stress during the Covid-19 crisis:

Give yourself permission to take regular breaks during your shifts

Eat, drink and sleep as well as you can

Try to use strategies that have helped you cope with stressful situations in the past

Take time out between shifts

Stay in touch with friends and family - video-call and phone them if you can't see them in person

Engage in physical activity

Maintain a routine as much as possible

Plan regular activities that make you feel good, and tasks that take your mind off the crisis

Avoid unhelpful coping strategies such as smoking, alcohol or other drugs

Try to limit the time spent watching, reading or listening to the news

Reach out for help if you need support
Newsletter

Related Articles

0:00
0:00
Close
UK MPs Criticise Student Loan System as Potentially Mis-Sold to Millions of Borrowers
Policy Groups Propose Bank of England-Backed Solar Loan Scheme for Millions of Homes
UK Health Agency Issues Amber Heat Alerts Across Six Regions as Temperatures Rise
Royal Air Force F-35 Jets Conduct First High North Air Policing Missions From Aircraft Carrier
Major UK Companies Join Government Cybersecurity Pledge Amid Rising Digital Threats
UK Sanctions Russian Operatives Linked to Chemical Weapons Programmes and Poisoning Cases
UK Government Expands Free Breakfast Clubs and Limits School Uniform Costs
UK Water Companies Face Tougher Penalties Under New Environmental Enforcement Rules
UK Universities Warn Funding Cuts Could Damage Skills Pipeline and Economic Growth
NHS Expands Artificial Intelligence Tools to Help Reduce Patient Waiting Lists
NHS Ombudsman Criticises Failures in End-of-Life Communication and Patient Care
NHS Launches Nationwide Vaccination Drive After Rise in Measles Cases
UK Government Introduces New Limits on Foreign-Linked Political Donations
Thames Water Creditors Advance £10 Billion Rescue Plan to Prevent Potential Public Ownership
Andy Burnham Prepares Labour Leadership Platform as Party Faces Post-Starmer Transition
UK Met Office Issues Heatwave Alerts for London and Southern England
Keir Starmer Blocks Earlier World Cup Kick-Off Time for England Match Against Mexico
NHS Digital Transformation and Media Consolidation Highlight UK Policy Priorities
UK Government Pushes Digital Trade Rules to Cut Export Costs for Businesses
Bank of England Plans Leverage Rule Changes to Support Government Bond Market
UK Police Operation Targets Organised Immigration Crime Networks With Hundreds of Arrests
Yvette Cooper Calls for Global AI Rules to Prevent Security Risks
NHS Begins Major AI Expansion Through £10 Billion Digital Investment Programme
UK Government Tightens Rules on Political Donations to Limit Foreign Influence
Keir Starmer Defends UK Defence Spending Plan at NATO Summit in Turkey
Comcast’s Sky Agrees £1.6 Billion Deal to Acquire ITV Media and Entertainment Division
Senior NHS Doctors Vote in Favour of Renewed Strike Action Over Pay Dispute
Andy Burnham Set to Succeed Keir Starmer as Labour Leadership Nominations Open
Microsoft Lays Off 4,800 Employees and Xbox Suffers the Hardest Blow
Deep Purple Has Released Its Best Album in Decades
Office for National Statistics Updates Historical Investment Data Review to Improve Accuracy
Department for Science, Innovation and Technology Highlights Economic Gains From Digital Inclusion
Debate Intensifies Over UK Defence Strategy and Domestic Security Priorities
Report Warns Full Transport Accessibility Could Add £176 Billion to UK Economy Annually
Medicines Regulator Approves First Targeted Treatment for Advanced Merkel Cell Skin Cancer
Government Commits £22 Million to Brighton Seafront Infrastructure Renewal and Transport Safety
National Security Bill Returns to House of Commons Amid Calls to Protect Humanitarian Work
Government Tightens Overseas Political Donation Rules to Strengthen Safeguards Against Foreign Influence
NHS Maternity Reform Expands Central Oversight After Critical National Review
Dover Border Warnings Highlight Post-Brexit Pressure on Cross-Channel Trade
Private Nuclear Consortium Advances £35 Billion Small Reactor Strategy in UK
UK Labour Leadership Signals Shift Toward Reindustrialisation and Regional Power
House of Lords Debates Rail Nationalisation Bill to Create Great British Railways
Scottish Affairs Committee Expands Inquiry Into SNP Financial Conduct
Evri Launches £1.2 Million Defamation Case Against BBC Over Panorama Investigation
Port of Dover Warns of Border Delays as EU Entry-Exit System Looms
Nigel Farage Referred to Standards Watchdog Over Alleged Undeclared Benefits
UK Government Faces Scrutiny Over Claimed AI Datacentre Investment After FOI Findings
UK and India Finalise Trade Agreement Rules Ahead of Mid-July Implementation
UK Government Establishes National Maternity Commissioner After Major Review of NHS Care Failures
×