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Friday, Jul 11, 2025
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1 in 4 Brits give up on NHS non-emergency calls due to long queues caused by staff shortages

1 in 4 Brits give up on NHS non-emergency calls due to long queues caused by staff shortages

Almost a quarter of callers hang up while attempting to ring the National Health Service’s (NHS) non-emergency 111 phone line because of wait times that far exceed the service’s call-handling target.
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