LONDON DAILY ARCHIVE
Child Benefit Payment Delay Forces Families to Food Banks
The delay in Child Benefit payments affected nearly 580,000 families, including Victoria Arthur from Romford and John Pain. Due to a processing error at HMRC, essential funds were delayed, forcing many parents to seek help from food banks. HMRC has apologized and promised to make the payments by Wednesday, allowing parents to claim for any incurred losses. Despite frustrations, Victoria and John managed to find temporary solutions.
04 June 2024 · 21:46 UTC


A payment error at HMRC affected nearly 580,000 claimants, including the mum-of-three from Romford who relies on the one hundred thirty-eight pounds she gets monthly for her children's essentials.
Unable to reach HMRC and left without any funds, Victoria had to seek help from a food bank.
The tax agency apologized and assured that missed payments would be made by Wednesday.
Parents who incurred losses can apply for redress through HMRC's complaints system.
John Pain, a single parent from Romford, and Megan Dragon from Northamptonshire also faced significant struggles due to the delay.
Despite their frustrations with HMRC's communication, both families managed to find temporary solutions, although John was fined for a late bill payment.
HMRC advised parents to check social media for updates, further angering those affected.