“We’d like to assure clients that we will honour all withdrawal requests that meet the criteria for pension withdrawals as prescribed by the National Pensions (Amendment) Law 2020,” said Pension and Life Operations Manager Neil Wright.

In the meantime, he appeals to clients for patience.

He explained, “The company has redeployed staff to respond to the extraordinarily high number of client queries received since the Cayman Islands Government announced its intention to allow pension withdrawals, as well as review and process over 6,000 pension withdrawal applications received since the Law came into effect on May 1st.

“Our job is to meet the urgent needs of clients experiencing financial pressures and uncertainties caused by COVID-19 job losses.

“Our mission is to do so in a timely manner that enables them to meet their ongoing financial demands, from rent and medical bills to groceries and other household supplies.”

To these ends, BritCay managers and staff have been working non-stop to eliminate lengthy response times and to process and release the pension funds that can help clients manage their way through the pandemic.

He added that the team is also working to produce online forms to speed up processing for the release of needed funds, and mentioned that an announcement regarding this was forthcoming in the near future.