London Daily

Focus on the big picture.
Thursday, Sep 03, 2026

Bedside Big Brother? Homeworking employees to get mandatory webcams that allow AI to catch slackers

Bedside Big Brother? Homeworking employees to get mandatory webcams that allow AI to catch slackers

With the Covid-19 pandemic normalizing working from home, bosses have insisted on maintaining their own close supervision of their workforce. For many, that now means an inescapable remote surveillance system.

Teleperformance, a France-based outsourcing service giant with a workforce of 380,000 sprinkled across some 34 countries, is deploying “specialist” webcams to more closely monitor its home-working employees. An AI-powered digital watcher will check up on workers, ensuring they aren’t checking their phones, surfing the web, leaving their desks, or otherwise slacking off, according to the Guardian, which the company counts among its clients.

The cameras are hooked into an AI system that supposedly scans at random intervals to find “breaches of work rules during a shift.” If such a breach is found, the camera snaps a photo and forwards it to a manager, who is given 20 days of storage time to act on the damning photo, according to documents sent to Guardian staff involved with the program.

In addition to catching underperformers, the surveillance is also meant to help “with risk mitigation and data security, which is required by most of our customers.”“Pre-set business rules” are determined beforehand, minimizing arguments over what is and isn’t permitted behavior – and further dehumanizing the workplace.

The cameras will be distributed by Teleperformance to its 10,000 British employees who plan to continue working from home instead of going back to the office, the Guardian said, though the scanning feature will reportedly not be used on British soil – at least, not immediately. Instead, they will allow workers to participate in “team meetings and training,” and are in fact a solution to “the overwhelming concerns of isolation, lack of team engagement and support,” according to a company spokesperson.

Workers in other countries, however, will feel the full force of the watchful automated gazes, ready to rat out slackers and corporate spies to their bosses. The details of how the system works are seemingly quite invasive; like Amazon’s down-to-the-second timing, which has infamously required some employees to urinate in water bottles while on the packing room floor to avoid being docked, the Teleperformance system requires workers to set their cameras on “break mode” just to get up and get some water, lest they end up getting reported for a “breach.” Eating a meal while on shift is right out, and any period spent with no keyboard stroking or mouse clicking will be considered idleness and a reportable infraction.

Please avoid hampering your productivity


The company claims to have accounted for the possibility of an employee living in too small a space for their roommates or family members to avoid being caught on camera. It asks employees to have their screens facing a wall and avoid having people in the background looking directly into the camera. It’s also up to the worker to ensure their desk has sufficient lighting for the camera to pick out what’s going on, even if they work at night.

Unions and other defenders of labor rights are understandably horrified by the system, and have promised to fight against home surveillance as a requirement for work-at-home programs. UK Shadow Employment Rights Minister Andy McDonald said it was wrong to impose “invasive surveillance that will erode their rights to privacy and create a climate of fear and mistrust.” Trade union Unite’s assistant general secretary, Howard Beckett, has promised his organization will “fight legally and industrially to prevent any push to normalize home surveillance.”

A Teleperformance senior manager said they found it “extremely disappointing” that the media had been told about the remote surveillance option, deeming it “gross misconduct” but not explaining why British employees had been told about the remote option given they were supposedly not subject to it. Britons will not be “forced” to work at home, the company said, and regular discussions would take place to “reassure” them that their “sensitive personal data” would be protected.

The UK government has an extensive relationship with Teleperformance, which services its health and education departments, NHS Digital, the Student Loans Company, the RAF, and the Royal Navy. In the private sector, it works with Vodafone, Aviva, eBay, and Volkswagen, in addition to its aforementioned relationship with the Guardian.

Newsletter

Related Articles

0:00
0:00
Close
UK Marks Merchant Navy Day With Tribute to Civilian Seafarers
Burnham Pays Tribute to Two Police Officers Killed on Duty in Northern England
Booking.com Left Fake Downing Street Listing Online for Two Months, Which Says
Burnham and Macron to Review UK-France Cooperation on Channel Crossings
UK Business Confidence Improves Slightly but Investment Concerns Persist
Burnham Faces Pressure Over Future North Sea Oil and Gas Licences
Burnham Pushes Wider English Devolution Through ‘Number Ten North’
British Chambers of Commerce Raises 2026 UK Growth Forecast to 1%
Keir Starmer Resigns as Holborn and St Pancras MP, Triggering By-Election
UK Chancellor Faces Tighter Budget Headroom as Long-Term Borrowing Costs Rise
UK Government Weighs Thames Water Nationalisation as Financial Crisis Deepens
Prime Minister Andy Burnham Faces First Commons Questions Over Tax and Spending Plans
Eleven British Seafarers Receive Merchant Navy Medal
Which? Creates Fake 10 Downing Street Rental Listing to Expose Booking.com Vetting Weaknesses
BP Appoints New Chairman in Effort to Stabilise Leadership
Aberdeen Sells Hydrogen Bus Fleet at Heavy Loss After Green Transport Experiment
UK Records Hottest Summer on Record as Climate Change Intensifies Extreme Heat
Scotland Pledges to End Temporary Accommodation for Children and Build 111,000 Affordable Homes
DNO Agrees $396 Million Deal to Acquire Capricorn Energy
Uber and Wayve Launch UK’s First Supervised Autonomous Ride-Hailing Service in London
Britain Expected to Avoid New US Tariffs Targeting European Union
Middle East Conflict Pushes UK Energy Costs Higher and Revives Inflation Concerns
UK Growth Forecast Cut to 1% Through 2027 as Youth Unemployment Is Projected to Rise
Andy Burnham Links Weak UK Growth to Brexit in First Full Commons Session as Prime Minister
Keir Starmer Resigns as MP, Triggering Holborn and St Pancras By-Election
UK Business Confidence Improves but Remains Deeply Negative
Aberdeen Hydrogen Bus Sale Recovers Just Six Pence for Every Pound Invested
Which? Exposes Booking.com Verification Failures With Fake 10 Downing Street Listing
British Business Bank Invests Up to £46 Million in Deep-Tech Startup Fund
Scottish Government Puts Violence Against Women at Center of Legislative Program
FCA Eases UK IPO Rules to Strengthen London’s Listing Market
UK Likely to Avoid Next US Tariff Measures as Washington Targets EU
Macron Visits UK for Bayeux Tapestry Exhibition and Border Security Talks
British Chambers of Commerce Cuts UK Growth Outlook to 1% for 2026 and 2027
Keir Starmer Resigns as MP for Holborn and St Pancras, Triggering By-Election
Prime Minister Andy Burnham Unveils Devolution and Cost-of-Living Agenda
UK Borrowing Costs Surge as 30-Year Gilt Yield Reaches 5.88%
Cleveland Police Receive £2 Million to Tackle Serious Crime in Middlesbrough
Number of Young People in England Without a Close Friend Reaches Record Level
Five Arrested After Newborn Baby Dies From Stab Wounds in Sheffield
Nigel Farage Faces Questions Over Reported Second Parliamentary Standards Investigation
UK Retirement Funding Requirement Rises by £64,000 Compared With 2021
UK House Prices Rise for First Time Since April, Nationwide Says
FCA Chief Faces Allegations of Intimidating Consumer Group Over £9 Billion Car Loan Inquiry
Scottish Government Presses Ahead With Cap on Essential Food Prices
Burnham Government Moves to Overhaul Early Prison Release Scheme
UK Records Hottest Summer on Record in 2026, Met Office Says
UK Government Announces Major Reset of Diplomatic Policy Towards Israel
UK Pushes Back After Trump Reopens Falkland Islands Sovereignty Dispute
Keir Starmer Resigns as MP, Triggering Holborn and St Pancras By-Election
×