She believes that AI can help create personalized and efficient customer interactions, but acknowledges the importance of ethical and responsible use of the technology.
Cheever emphasizes the need for human oversight and transparency in AI decision-making to build trust with customers.
LONDON DAILY ARCHIVE
Amazon's VP of AI Says AI Can Transform Customer Experience, But Emphasizes Ethical and Responsible Use
Amazon's Claudine Cheever, VP of AI, is optimistic about the potential of AI to transform the customer experience.
03 July 2023 · 23:07 UTC
